The AI Assistant for Risco Technicians
Give your security technicians instant technical answers for every Risco installation, routine service, and stubborn fault call. Cut diagnostic delays on site and complete complex security jobs with complete confidence.
Instant technical support across Risco and leading security systems
AI-powered help
Resolve Risco problems on site
Get clear technical answers drawn from manufacturer manuals and field knowledge. Technicians can diagnose stubborn bus faults, configure expanders, and complete routine maintenance without waiting on telephone support queues while customers watch.
Clear answers on site
When troubleshooting a stubborn bus device fault on a LightSYS+ panel, setting up peripheral zones on an Agility panel, or commissioning a hybrid ProSYS Plus install, get direct answers immediately. Technicians resolve tricky wiring faults and detector issues right at the keypad without delay.
Clear answers on site
When troubleshooting a stubborn bus device fault on a LightSYS+ panel, setting up peripheral zones on an Agility panel, or commissioning a hybrid ProSYS Plus install, get direct answers immediately. Technicians resolve tricky wiring faults and detector issues right at the keypad without delay.
Manual citations when needed
Receive page-specific references straight to the manufacturer documentation for a LightSYS, ProSYS Plus, or WiComm Pro setup. Technicians can check installation details, auxiliary output ratings, and keypad menus directly against original documentation without thumbing through endless paper booklets in the van.
Manual citations when needed
Receive page-specific references straight to the manufacturer documentation for a LightSYS, ProSYS Plus, or WiComm Pro setup. Technicians can check installation details, auxiliary output ratings, and keypad menus directly against original documentation without thumbing through endless paper booklets in the van.
Fewer technical support calls
Faster fault diagnosis
Page-referenced manual answers
Instant mobile assistance
Fewer technical support calls
Faster fault diagnosis
Page-referenced manual answers
Instant mobile assistance
Fewer technical support calls
Faster fault diagnosis
Page-referenced manual answers
Instant mobile assistance
Built for security technicians
Simpler panel maintenance
Private team knowledge base
Smoother customer handovers
Built for security technicians
Simpler panel maintenance
Private team knowledge base
Smoother customer handovers
Built for security technicians
Simpler panel maintenance
Private team knowledge base
Smoother customer handovers
Smart tech tools
AI tools built for technicians
Give field staff intelligent tools designed specifically for security installation and maintenance work. Solve difficult hardware problems, share team know-how, and keep documentation tidy across every commercial and domestic site.
Accurate Answers
Get plain-English answers to challenging technical questions on site. Whether dealing with a tamper loop error, auxiliary power supply trouble, or wireless transmitter pairing on a Risco system, technicians receive straightforward troubleshooting steps without waiting on telephone support queues or searching through thick manuals.
Accurate Answers
Get plain-English answers to challenging technical questions on site. Whether dealing with a tamper loop error, auxiliary power supply trouble, or wireless transmitter pairing on a Risco system, technicians receive straightforward troubleshooting steps without waiting on telephone support queues or searching through thick manuals.
Customised knowledge
Store internal company notes, site handover details, and unique cabling layouts in your private and secure Brain. Your whole field team shares practical notes on specific customer properties and legacy panel quirks, ensuring junior technicians have your senior knowledge on every visit.
Customised knowledge
Store internal company notes, site handover details, and unique cabling layouts in your private and secure Brain. Your whole field team shares practical notes on specific customer properties and legacy panel quirks, ensuring junior technicians have your senior knowledge on every visit.
Custom design
Brand the platform with your company logo and tailor the interface for your security business. Technicians work within a professional interface aligned with your company identity, while automated site summaries and documentation reflect your business when shared with clients and facilities managers.
Custom design
Brand the platform with your company logo and tailor the interface for your security business. Technicians work within a professional interface aligned with your company identity, while automated site summaries and documentation reflect your business when shared with clients and facilities managers.
Location Lock
Pin hardware records and panel notes to specific customer sites. When attending recurring service visits or emergency callouts at commercial premises with a Risco system, technicians immediately see the building layout, previous fault history, and peripheral list without searching old paperwork.
Location Lock
Pin hardware records and panel notes to specific customer sites. When attending recurring service visits or emergency callouts at commercial premises with a Risco system, technicians immediately see the building layout, previous fault history, and peripheral list without searching old paperwork.
Ninja Mode
Engage multiple AI agents at once to untangle complex system faults involving several pieces of equipment. When resolving compound communication troubles, integrated access hardware, and intermittent peripheral tampers across a large property, Ninja Mode correlates the clues to find the root cause.
Ninja Mode
Engage multiple AI agents at once to untangle complex system faults involving several pieces of equipment. When resolving compound communication troubles, integrated access hardware, and intermittent peripheral tampers across a large property, Ninja Mode correlates the clues to find the root cause.
Compliance Checker
Answers include compliance checks with specific local standards and codes using automatic geo-location. Technicians receive helpful context for regional installation rules as they work, keeping installations aligned with local requirements wherever a job is located across the country.
Compliance Checker
Answers include compliance checks with specific local standards and codes using automatic geo-location. Technicians receive helpful context for regional installation rules as they work, keeping installations aligned with local requirements wherever a job is located across the country.
Simple to use
Works on site
Scales with teams
Transparent Pricing, No Surprises
Flexible Plans for All
Choose a flexible tier that suits your security business and add technicians as you grow.
Monthly
Yearly
Save 20%
Solo
£TBA
user/month
Everything in Standard plan
250 queries (per month)
x3 industry sectors (knowledge-base)
Custom knowledge upload (with limit)
Ninja Mode
Meme Mode
Pro
Popular
£TBA
user/month
Everything in Standard plan
Unlimited queries
Unlimited industry sectors (knowledge-base)
Custom knowledge upload
Custom Design (your logo etc.)
Email & Form query input
Location Mode
Ninja & Meme Modes
Enterprise
£custom
user/month
Additional features beyond standard
Custom knowledge-base imports
Custom internal data input
Custom set-up
API access
Dedicated account manager
Monthly
Yearly
Save 20%
Solo
£TBA
user/month
Everything in Standard plan
250 queries (per month)
x3 industry sectors (knowledge-base)
Custom knowledge upload (with limit)
Ninja Mode
Meme Mode
Pro
Popular
£TBA
user/month
Everything in Standard plan
Unlimited queries
Unlimited industry sectors (knowledge-base)
Custom knowledge upload
Custom Design (your logo etc.)
Email & Form query input
Location Mode
Ninja & Meme Modes
Enterprise
£custom
user/month
Additional features beyond standard
Custom knowledge-base imports
Custom internal data input
Custom set-up
API access
Dedicated account manager
The future - NOW!
Super Spex
Be the first to access 'Super Spex' - the AI Tech Assistant glasses from Super Engineer
Super Spex
Trial our special AI Glasses designed for tradesmen (coming soon!). The perfect accessory for any tradesman, giving them technical instructions via visual (Head Up Display) & audio (earpiece).
Super Spex
Trial our special AI Glasses designed for tradesmen (coming soon!). The perfect accessory for any tradesman, giving them technical instructions via visual (Head Up Display) & audio (earpiece).
Questions answered
Frequently asked questions
Everything you need to know about Super Engineer on site.
Which Risco hardware does Super Engineer support?
Super Engineer supports technicians across the full range of security hardware they encounter during residential installations, commercial servicing, and takeover visits. The platform assists with the following hardware: LightSYS+ provides hybrid wired and wireless security for flexible installations • LightSYS delivers multi-zone hybrid protection for residential and commercial applications • ProSYS Plus handles large commercial security with high bus capacity • Agility offers wireless protection designed for rapid domestic deployment • WiComm Pro delivers smart wireless intrusion protection with camera detector support. For every supported model, technicians can query peripheral setup, power fault diagnosis, bus expander addressing, and dialler communication paths directly from their mobile phones while working on site, avoiding long delays and unfinished callouts.
Is Super Engineer affiliated with Risco?
No. Super Engineer is an entirely independent technical assistant developed specifically for trade professionals and security technicians working on domestic and commercial installations. We have no commercial connection, affiliation, or manufacturer endorsement from Risco, and all equipment brand names and trademarks remain the property of their respective owners. Our platform functions as an impartial technical tool that analyses published instruction manuals, industry forum insights, and practical field knowledge to help technicians troubleshoot wiring errors, module faults, and panel programming challenges directly from their mobile devices. Because we maintain complete independence, our guidance is designed solely to support technicians on ladders or in plant rooms, delivering clear and unbiased technical assistance so you can finish every service visit without waiting on manufacturer telephone queues.
What common Risco panel problems does the assistant help resolve?
Technicians turn to Super Engineer when facing tricky hardware issues, communication drops, and unexplained diagnostic warnings during installation, emergency callouts, or routine maintenance visits. The platform helps identify root causes behind persistent bus communication losses, auxiliary power supply faults, radio jamming notifications, and external siren loop tampers across both wired and wireless setups. It also assists technicians with expansion module addressing, cloud IP dialler connectivity, detector walk testing, and peripheral device re-enrolment when taking over unfamiliar legacy control units. By providing structured diagnostic steps right on site, technicians can methodically work through complex fault conditions without spending hours stranded in a loft, waiting on busy telephone helplines, or returning for avoidable second visits.
Where does Super Engineer source its technical knowledge?
Super Engineer draws technical information from a specialised technical Brain filled with 1000's of instruction manuals and product documentation. When a query is submitted, coordinated AI agents search through original documentation to extract relevant guidance, pairing it with real-world troubleshooting insights from specialist industry forums and practical video demonstrations. In addition to published documentation, your company can upload private site notes, floor plans, and internal installation procedures to a secure workspace that only your team can access. This layered approach ensures technicians receive practical, site-tested assistance that matches the actual physical hardware they encounter in the field, complete with direct page references to manufacturer instruction manuals whenever deeper checking is required on site.
How do security installation teams use Super Engineer together?
Security companies deploy Super Engineer across their entire installation and maintenance workforce to share critical site intelligence and speed up daily field troubleshooting. Field technicians access the assistant through native mobile apps, email, or popular messaging platforms like WhatsApp and Slack while working beside the panel, up ladders, or in remote customer properties. Supervisors and operations managers can populate the shared Private Brain with company commissioning routines, site access instructions, and specific wiring conventions, enabling newer technicians to handle unfamiliar hardware with confidence. Furthermore, the system automatically converts spoken voice notes and site photos into structured service reports ready for office review, eliminating administrative paperwork delays and keeping team knowledge unified across every project.
Which Risco hardware does Super Engineer support?
Is Super Engineer affiliated with Risco?
What common Risco panel problems does the assistant help resolve?
Where does Super Engineer source its technical knowledge?
How do security installation teams use Super Engineer together?
Feel free to mail us for any enquiries : team@superengineer.app
Smart extra tools
Built-in bonus features
Every tool your security technicians need to work faster and smarter on site.
Multi-format
Interact with Super Engineer however suits your working day. Technicians can ask questions through the web app, mobile app, email, WhatsApp, or Slack, getting rapid assistance whether climbing a ladder or standing directly before the control panel.
Multi-format
Interact with Super Engineer however suits your working day. Technicians can ask questions through the web app, mobile app, email, WhatsApp, or Slack, getting rapid assistance whether climbing a ladder or standing directly before the control panel.
In-bound email automation
Automate technical enquiries arriving by email with clear, reliable AI responses. Your technical team can resolve routine panel queries and parts questions automatically, freeing up senior staff to concentrate on complex system issues and urgent phone calls from customers.
In-bound email automation
Automate technical enquiries arriving by email with clear, reliable AI responses. Your technical team can resolve routine panel queries and parts questions automatically, freeing up senior staff to concentrate on complex system issues and urgent phone calls from customers.
Made by engineers for engineers
What Early Users Say
Read what some of the first test users are saying about Super Engineer
Love the speed it finds answers from manuals. Especially on older more obscure equipment
Brendan
Security Engineer
Love the speed it finds answers from manuals. Especially on older more obscure equipment
Brendan
Security Engineer
We especially like the fact we can upload our specific company settings - as engineers are always forgetting them!
Alessandro
Company owner
We especially like the fact we can upload our specific company settings - as engineers are always forgetting them!
Alessandro
Company owner
We've uploaded all our support docs to the Brain so engineers don't have to call me all the time
David
Tech support manager
We've uploaded all our support docs to the Brain so engineers don't have to call me all the time
David
Tech support manager
Less downtime on site
No more waiting on technical support lines.
No more waiting on technical support lines.
Help your technicians solve stubborn panel faults faster and keep customers satisfied on every maintenance visit. Eliminate long waits on manufacturer phone lines with instant, manual-referenced answers tailored for security professionals.
Help your technicians solve stubborn panel faults faster and keep customers satisfied on every maintenance visit. Eliminate long waits on manufacturer phone lines with instant, manual-referenced answers tailored for security professionals.
