AI Assistant for Texecom Alarms Engineers
Equip your service engineers with instant technical support for Texecom Alarms systems. Tackle tricky commissioning jobs, resolve panel faults, and find manual data without waiting on hold.
On-site support across Texecom Alarms panels, communicators, and detection devices
AI-powered help
Solve panel issues fast
Get clear technical answers drawn directly from product manuals combined with collective engineering know-how, helping you resolve complex wiring, zone expansion, auxiliary power issues, and communicator faults quickly on site.
Rapid technical answers
Receive straightforward answers in an instant when troubleshooting Premier Elite or Veritas equipment on site, cutting out long phone queues and manual searches while you work at the keypad or in the loft.
Rapid technical answers
Receive straightforward answers in an instant when troubleshooting Premier Elite or Veritas equipment on site, cutting out long phone queues and manual searches while you work at the keypad or in the loft.
Instruction manual sources
Review page-specific references straight from manufacturer documentation to check expander connections, auxiliary power calculations, or communicator options before signing off jobs and handing over to the customer.
Instruction manual sources
Review page-specific references straight from manufacturer documentation to check expander connections, auxiliary power calculations, or communicator options before signing off jobs and handing over to the customer.
Rapid fault isolation
Cut technical support calls
Premier Elite manual support
Fast SmartCom guidance
Rapid fault isolation
Cut technical support calls
Premier Elite manual support
Fast SmartCom guidance
Rapid fault isolation
Cut technical support calls
Premier Elite manual support
Fast SmartCom guidance
Veritas configuration help
Smarter Ricochet diagnostics
Sharpen field skills
Speed up handovers
Veritas configuration help
Smarter Ricochet diagnostics
Sharpen field skills
Speed up handovers
Veritas configuration help
Smarter Ricochet diagnostics
Sharpen field skills
Speed up handovers
Advanced tech
Purpose-built engineering tools
Upgrade your team's technical workflows across Texecom Alarms installations with dedicated AI tools built for routine maintenance, retrofits, system upgrades, and fault-finding out on the road.
Accurate Answers
Solve difficult panel trouble codes or expander faults quickly with concise, direct technical answers designed for service engineers working at the keypad.
Accurate Answers
Solve difficult panel trouble codes or expander faults quickly with concise, direct technical answers designed for service engineers working at the keypad.
Customised knowledge
Store company cabling standards, preferred zone layouts, and bespoke configuration notes inside your team's private Brain for seamless sharing across all technicians.
Customised knowledge
Store company cabling standards, preferred zone layouts, and bespoke configuration notes inside your team's private Brain for seamless sharing across all technicians.
Custom design
Brand the mobile interface with your company logo and upload your internal service documentation to present a consistent, organised technical setup to every engineer across the business.
Custom design
Brand the mobile interface with your company logo and upload your internal service documentation to present a consistent, organised technical setup to every engineer across the business.
Location Lock
Pin specific panel models, expanders, and communicator details to individual client locations so your engineers always arrive fully prepared for scheduled servicing or emergency callouts.
Location Lock
Pin specific panel models, expanders, and communicator details to individual client locations so your engineers always arrive fully prepared for scheduled servicing or emergency callouts.
Ninja Mode
Diagnose complex multi-device issues across challenging security installations involving networked expanders, auxiliary power supplies, digital communicators, and detection devices running concurrently across multiple areas.
Ninja Mode
Diagnose complex multi-device issues across challenging security installations involving networked expanders, auxiliary power supplies, digital communicators, and detection devices running concurrently across multiple areas.
Compliance Checker
Answers include compliance checks against specific local standards and codes with automatic geo-location, providing reliable guidance to technicians during installation, maintenance checks, and handover inspections on site.
Compliance Checker
Answers include compliance checks against specific local standards and codes with automatic geo-location, providing reliable guidance to technicians during installation, maintenance checks, and handover inspections on site.
Easy to use
Simple rollout
Scalable for teams
Transparent Pricing, No Surprises
Flexible Plans for All
Pick a sensible plan suited to sole technicians or multi-branch security firms.
Monthly
Yearly
Save 20%
Solo
£TBA
user/month
Everything in Standard plan
250 queries (per month)
x3 industry sectors (knowledge-base)
Custom knowledge upload (with limit)
Ninja Mode
Meme Mode
Pro
Popular
£TBA
user/month
Everything in Standard plan
Unlimited queries
Unlimited industry sectors (knowledge-base)
Custom knowledge upload
Custom Design (your logo etc.)
Email & Form query input
Location Mode
Ninja & Meme Modes
Enterprise
£custom
user/month
Additional features beyond standard
Custom knowledge-base imports
Custom internal data input
Custom set-up
API access
Dedicated account manager
Monthly
Yearly
Save 20%
Solo
£TBA
user/month
Everything in Standard plan
250 queries (per month)
x3 industry sectors (knowledge-base)
Custom knowledge upload (with limit)
Ninja Mode
Meme Mode
Pro
Popular
£TBA
user/month
Everything in Standard plan
Unlimited queries
Unlimited industry sectors (knowledge-base)
Custom knowledge upload
Custom Design (your logo etc.)
Email & Form query input
Location Mode
Ninja & Meme Modes
Enterprise
£custom
user/month
Additional features beyond standard
Custom knowledge-base imports
Custom internal data input
Custom set-up
API access
Dedicated account manager
The future - NOW!
Super Spex
Be the first to access 'Super Spex' - the AI Tech Assistant glasses from Super Engineer
Super Spex
Trial our special AI Glasses designed for tradesmen (coming soon!). The perfect accessory for any tradesman, giving them technical instructions via visual (Head Up Display) & audio (earpiece).
Super Spex
Trial our special AI Glasses designed for tradesmen (coming soon!). The perfect accessory for any tradesman, giving them technical instructions via visual (Head Up Display) & audio (earpiece).
Got questions?
Clear engineering answers
Discover how Super Engineer assists your security workforce.
How does Super Engineer assist with Texecom Alarms kit?
Super Engineer combines a deep technical knowledge base with intelligent software agents. When an engineer submits a query from a loft or plant room, it searches product documentation and known trade solutions to present clear, practical guidance. It helps isolate zone faults, explain communicator statuses, and point directly to the relevant manual pages.
Is Super Engineer affiliated with Texecom Alarms?
No. Super Engineer is a completely independent technical assistant built to support tradespeople and security technicians in the field. It is not connected with, sponsored by, or affiliated with Texecom. It simply provides alarm engineers with convenient access to instruction manual data, troubleshooting support, and practical guidance for the equipment they install and service every day.
Which Texecom Alarms panels and devices are supported?
The platform assists with a wide range of current and legacy equipment. This includes Premier Elite 24, 48, 88, 168, and 640 panels, along with Premier Elite 64-W wireless systems. It also covers SmartCom communicators, Premier 8XP expanders, Veritas R8 and Excel panels, Capture detectors, and Odyssey sounders.
What kinds of installation and service problems can it solve?
Engineers use it to troubleshoot network expander addressing, power supply fault conditions, dual-path communicator setup, and wireless device learning issues. Whether you are balancing zones on an older Veritas panel, checking detection coverage, or diagnosing communication dropouts on a SmartCom 4G, it provides direct, relevant technical guidance.
How do installation and maintenance teams use Super Engineer?
Security companies give accounts to field engineers so they can look up technical data without leaving the keypad or waiting for office support. Workspaces allow teams to store shared site equipment lists and internal notes, ensuring apprentices and seasoned engineers maintain consistent standards across every callout.
How does Super Engineer assist with Texecom Alarms kit?
Is Super Engineer affiliated with Texecom Alarms?
Which Texecom Alarms panels and devices are supported?
What kinds of installation and service problems can it solve?
How do installation and maintenance teams use Super Engineer?
Feel free to mail us for any enquiries : team@superengineer.app
Bonus tools
Engineered for field work
Additional capabilities created to simplify daily trade management.
Multi-format
Interact with Super Engineer via the mobile app, web browser, WhatsApp, Slack, or email, making it simple to check terminal connections or device details while working up a ladder.
Multi-format
Interact with Super Engineer via the mobile app, web browser, WhatsApp, Slack, or email, making it simple to check terminal connections or device details while working up a ladder.
In-bound email automation
Automate incoming email technical queries with rapid, accurate answers, resolving routine customer and engineer enquiries so your senior technical team can concentrate on complex field escalations.
In-bound email automation
Automate incoming email technical queries with rapid, accurate answers, resolving routine customer and engineer enquiries so your senior technical team can concentrate on complex field escalations.
Made by engineers for engineers
What Early Users Say
Read what some of the first test users are saying about Super Engineer
Love the speed it finds answers from manuals. Especially on older more obscure equipment
Brendan
Security Engineer
Love the speed it finds answers from manuals. Especially on older more obscure equipment
Brendan
Security Engineer
We especially like the fact we can upload our specific company settings - as engineers are always forgetting them!
Alessandro
Company owner
We especially like the fact we can upload our specific company settings - as engineers are always forgetting them!
Alessandro
Company owner
We've uploaded all our support docs to the Brain so engineers don't have to call me all the time
David
Tech support manager
We've uploaded all our support docs to the Brain so engineers don't have to call me all the time
David
Tech support manager
Work smarter
Less time on hold, more jobs completed.
Less time on hold, more jobs completed.
Give your security engineers immediate technical answers for Texecom Alarms hardware on site. Eliminate lengthy support phone queues, resolve tricky panel problems, speed up commissioning, and keep your jobs moving smoothly.
Give your security engineers immediate technical answers for Texecom Alarms hardware on site. Eliminate lengthy support phone queues, resolve tricky panel problems, speed up commissioning, and keep your jobs moving smoothly.
