AddSecure Technical Support for Alarm Technicians
The AI assistant for technicians installing, servicing and fault-finding AddSecure equipment, from Next Generation Portfolio devices to the trusted IRIS-4 Series.
Free to try
Expert assistance across Next Generation Portfolio and IRIS Touch Series units
AI technical help
Solve AddSecure faults on site
Get clear guidance drawn from manuals and field knowledge across the Next Generation Portfolio, IRIS-4 Series and IRIS Touch Series, helping you handle tricky alarm calls without waiting on phone support.
Accurate answers on site
When you are on site troubleshooting an NGP Essential IP or an IRIS-4 160 dual-path terminal, ask questions in plain English. Get direct technical answers to assist with signalling faults, input testing and power issues so you can finish the job promptly.
Accurate answers on site
When you are on site troubleshooting an NGP Essential IP or an IRIS-4 160 dual-path terminal, ask questions in plain English. Get direct technical answers to assist with signalling faults, input testing and power issues so you can finish the job promptly.
Accurate answers on site
When you are on site troubleshooting an NGP Essential IP or an IRIS-4 160 dual-path terminal, ask questions in plain English. Get direct technical answers to assist with signalling faults, input testing and power issues so you can finish the job promptly.
Direct manual citations
Super Engineer references relevant instruction manuals for models like the NGP Advanced Extra (DP3 or DP4) and IRIS Touch 440 commercial alarm dialler. You get page-specific citations pointing you straight to the right diagram or terminal description without flipping through paper booklets.
Direct manual citations
Super Engineer references relevant instruction manuals for models like the NGP Advanced Extra (DP3 or DP4) and IRIS Touch 440 commercial alarm dialler. You get page-specific citations pointing you straight to the right diagram or terminal description without flipping through paper booklets.
Direct manual citations
Super Engineer references relevant instruction manuals for models like the NGP Advanced Extra (DP3 or DP4) and IRIS Touch 440 commercial alarm dialler. You get page-specific citations pointing you straight to the right diagram or terminal description without flipping through paper booklets.
NGP Essential (SP2) commissioning
IRIS-4 240 fault-finding
IRIS Touch 200 servicing
NGP Essential IP troubleshooting
NGP Essential (SP2) commissioning
IRIS-4 240 fault-finding
IRIS Touch 200 servicing
NGP Essential IP troubleshooting
NGP Essential (SP2) commissioning
IRIS-4 240 fault-finding
IRIS Touch 200 servicing
NGP Essential IP troubleshooting
IRIS-4 440 dual-path setup
NGP Advanced Extra diagnostics
IRIS Touch 220 maintenance
IRIS-4 50 signalling checks
IRIS-4 440 dual-path setup
NGP Advanced Extra diagnostics
IRIS Touch 220 maintenance
IRIS-4 50 signalling checks
IRIS-4 440 dual-path setup
NGP Advanced Extra diagnostics
IRIS Touch 220 maintenance
IRIS-4 50 signalling checks
Smart technician toolkit
AI tools for alarm technicians
Upgrade your daily workflow on intruder alarms and communicators. Super Engineer combines manual intelligence with practical mobile tools designed specifically for trades in the field.
Accurate Answers
Receive detailed technical guidance for your Next Generation Portfolio installations. If an NGP Essential (SP2) roaming wireless communicator shows a communication failure or an IRIS-4 240 dual-path communicator drops offline, ask the AI to pinpoint the relevant technical manual sections and practical troubleshooting advice.
Accurate Answers
Receive detailed technical guidance for your Next Generation Portfolio installations. If an NGP Essential (SP2) roaming wireless communicator shows a communication failure or an IRIS-4 240 dual-path communicator drops offline, ask the AI to pinpoint the relevant technical manual sections and practical troubleshooting advice.
Personalized to you
Tailor the assistant to your trade, language and territory when commissioning an IRIS Touch 240. Super Engineer checks relevant local regulations and practices for your region, ensuring your communicator installations stay on track while you save custom site notes into your Private Brain.
Personalized to you
Tailor the assistant to your trade, language and territory when commissioning an IRIS Touch 240. Super Engineer checks relevant local regulations and practices for your region, ensuring your communicator installations stay on track while you save custom site notes into your Private Brain.
Improve your skills
Sharpen your product knowledge between service calls. Set up Coach to receive bite-sized training questions on the IRIS-4 Series, covering daily maintenance tasks on the IRIS-4 50 compact single-path roaming transmitter and wider dual-path equipment to keep your diagnostic skills sharp.
Improve your skills
Sharpen your product knowledge between service calls. Set up Coach to receive bite-sized training questions on the IRIS-4 Series, covering daily maintenance tasks on the IRIS-4 50 compact single-path roaming transmitter and wider dual-path equipment to keep your diagnostic skills sharp.
Site Lock
Lock queries to individual client premises when maintaining an NGP Essential Extra (DP2 or DP3). Site Lock stores the specific communicator configuration, panel details and service history together, making routine maintenance visits and return fault investigations much faster for any visiting technician.
Site Lock
Lock queries to individual client premises when maintaining an NGP Essential Extra (DP2 or DP3). Site Lock stores the specific communicator configuration, panel details and service history together, making routine maintenance visits and return fault investigations much faster for any visiting technician.
Ninja Mode
Tackle complicated multisystem jobs using Ninja Mode. When an older IRIS Touch 220 dual-path communicator is tied into legacy intruder hardware and reporting complex fault loops, multiple AI agents analyse the combined setup to help you systematically trace the root cause.
Ninja Mode
Tackle complicated multisystem jobs using Ninja Mode. When an older IRIS Touch 220 dual-path communicator is tied into legacy intruder hardware and reporting complex fault loops, multiple AI agents analyse the combined setup to help you systematically trace the root cause.
Notes
Never waste time typing job sheets after completing an IRIS-4 440 commercial dual-path communicator installation. Simply speak your notes and take photographs; the AI drafts a clear, professional site report detailing your testing, signalling checks and completed works ready for the customer.
Notes
Never waste time typing job sheets after completing an IRIS-4 440 commercial dual-path communicator installation. Simply speak your notes and take photographs; the AI drafts a clear, professional site report detailing your testing, signalling checks and completed works ready for the customer.
Simple to use
Works on site
Built for teams
Transparent Pricing, No Surprises
Flexible Plans for All
Select the ideal plan to support your alarm installations and team servicing work.
Monthly
Yearly
2 months free
Free
$0
user/month
Try it on your next job
500 credits / one-off
ALL industry sectors (knowledge-base)
Custom knowledge upload (with limit)
Ninja Mode (advanced problem solver)
Meme Mode ;-)
Solo
$20
user/month + tax
Fix it solo. Fix it right.
5,000 credits / month*
ALL industry sectors (knowledge-base)
Ninja Mode for tough faults
Rocket Fuel Agents for parts and kit
Share to the Community Brain
Job notes
Meme Mode ;-)
Pro
Popular
$35
user/month + tax
Everything in Solo, plus:
10,000 credits / month*
Private Brain for your own data
Answers from your private Brain
Site Lock for your sites and kit
Custom branding
Daily Coach
10x manual uploads
Coming soon: analytics, API, bulk export
Monthly
Yearly
2 months free
Free
$0
user/month
Try it on your next job
500 credits / one-off
ALL industry sectors (knowledge-base)
Custom knowledge upload (with limit)
Ninja Mode (advanced problem solver)
Meme Mode ;-)
Solo
$20
user/month + tax
Fix it solo. Fix it right.
5,000 credits / month*
ALL industry sectors (knowledge-base)
Ninja Mode for tough faults
Rocket Fuel Agents for parts and kit
Share to the Community Brain
Job notes
Meme Mode ;-)
Pro
Popular
$35
user/month + tax
Everything in Solo, plus:
10,000 credits / month*
Private Brain for your own data
Answers from your private Brain
Site Lock for your sites and kit
Custom branding
Daily Coach
10x manual uploads
Coming soon: analytics, API, bulk export
The future - NOW!
Vision XR
Be the first to access 'Vision XR' - the AI Tech Assistant glasses from Super Engineer
Vision XR
Trial our special AI Glasses designed for tradesmen (coming soon!). The perfect accessory for any tradesman, giving them technical instructions via visual (Head Up Display) & audio (earpiece).
Vision XR
Trial our special AI Glasses designed for tradesmen (coming soon!). The perfect accessory for any tradesman, giving them technical instructions via visual (Head Up Display) & audio (earpiece).
Got questions?
Questions and answers
Everything technicians need to know about using Super Engineer on site.
Which AddSecure equipment does Super Engineer cover?
Super Engineer supports the full spectrum of AddSecure communicator hardware. In the Next Generation Portfolio (NGP), this includes the NGP Essential (SP2) single-path roaming wireless alarm communicator • NGP Essential IP single-path broadband Ethernet alarm transmitter • NGP Essential Extra (DP2 or DP3) dual-path signalling device • NGP Advanced Extra (DP3 or DP4) dual-path alarm transmitter. For the IRIS-4 Series, the app covers the IRIS-4 50 compact single-path roaming transmitter • IRIS-4 160 dual-path terminal • IRIS-4 240 dual-path communicator • IRIS-4 440 commercial dual-path communicator. It also supports the IRIS Touch Series, including the IRIS Touch 200 single-path alarm communicator • IRIS Touch 220 dual-path alarm communicator • IRIS Touch 240 dual-path communicator • IRIS Touch 440 commercial alarm dialler. These models are only examples, as the Super Engineer app covers many more AddSecure models across the security sector.
Is Super Engineer affiliated with AddSecure?
No. Super Engineer is an independent AI tool created to support professional technicians working in the field. We have no commercial relationship, sponsorship or endorsement from AddSecure. The platform acts as a dedicated technical assistant, referencing published technical documentation and manual data to help you troubleshoot, service and install equipment safely and efficiently on site. You can use our comprehensive knowledge base to guide you through everyday tasks on the Next Generation Portfolio and IRIS-4 Series, but all trademarks, brand names and model titles remain the exclusive property of their respective owners. Our objective is solely to give tradespeople direct access to manual citations, streamlined fault-finding advice and clear on-the-job technical guidance whenever they encounter unfamiliar hardware.
Can Super Engineer assist with AddSecure installations and upgrades?
Yes, the assistant handles every stage of your field workflow across the AddSecure ranges. When undertaking fresh installs of an NGP Essential IP single-path broadband Ethernet alarm transmitter or an NGP Advanced Extra (DP3 or DP4) dual-path alarm transmitter, Super Engineer helps you confirm input terminal allocations and path configurations quickly. For routine servicing visits on an IRIS-4 160 dual-path terminal or an IRIS-4 240 dual-path communicator, you can query diagnostic indicator states or check maintenance checklists drawn straight from the manuals. When handling urgent fault calls or upgrading older intruder transmission links to an NGP Essential (SP2) single-path roaming wireless alarm communicator, you can talk to the app to identify signalling path faults or resolve tamper issues on site without delay.
How does Super Engineer support older AddSecure equipment?
Technicians frequently encounter legacy communicators that have been operating on commercial intruder alarms for years. Super Engineer retains technical manual information on long-installed hardware such as the IRIS Touch 200 single-path alarm communicator, the IRIS Touch 220 dual-path alarm communicator, the IRIS Touch 240 dual-path communicator and the IRIS Touch 440 commercial alarm dialler. When called to a legacy site for a service or fault call, you do not need to hunt down misplaced paper sheets or search forums for outdated wiring references. Simply ask the AI about the terminal layouts, status lights or path supervision behaviour of that specific legacy unit. You receive direct references to the appropriate manual diagrams, letting you fault-find calmly and complete migrations or servicing effectively.
How do alarm teams use Super Engineer across these ranges?
Security installation teams deploy Super Engineer across their mobile devices to maintain consistent standards and share operational knowledge across every job. Whether a technician is commissioning an NGP Essential Extra (DP2 or DP3) dual-path signalling device on an industrial premises or checking an IRIS-4 440 commercial dual-path communicator in an alarm control room, the whole team accesses identical manual intelligence. Using team workspaces and Private Brain, senior staff can store company-approved handover checklists, site notes and panel connection records. Junior technicians can verify fault indicators without constantly escalating queries to senior colleagues, reducing field delays. When a shift ends, technicians simply speak their job notes and photo reports into the system, keeping project documentation tidy and accessible across the entire company.
Which AddSecure equipment does Super Engineer cover?
Is Super Engineer affiliated with AddSecure?
Can Super Engineer assist with AddSecure installations and upgrades?
How does Super Engineer support older AddSecure equipment?
How do alarm teams use Super Engineer across these ranges?
Feel free to mail us for any enquiries : team@superengineer.app
Helpful extras
Built-in bonus tools
Extra smart features designed to make your day on the road run smoothly.
Source equipment easily
Need a spare antenna, enclosure, or backup battery while servicing an NGP Essential (SP2) or an IRIS-4 50? Parts Scout tracks down the nearest supplier with the item in stock and gives you the manufacturer part number to keep your install moving.
Source equipment easily
Need a spare antenna, enclosure, or backup battery while servicing an NGP Essential (SP2) or an IRIS-4 50? Parts Scout tracks down the nearest supplier with the item in stock and gives you the manufacturer part number to keep your install moving.
Meme Mode
Finally got an old IRIS Touch 200 signalling cleanly after wrestling with an awkward alarm panel? Send a celebratory WIN or HAPPY CUSTOMER meme to your team chat, or share a lighthearted commiseration when a cable pull goes sideways on site.
Meme Mode
Finally got an old IRIS Touch 200 signalling cleanly after wrestling with an awkward alarm panel? Send a celebratory WIN or HAPPY CUSTOMER meme to your team chat, or share a lighthearted commiseration when a cable pull goes sideways on site.
Made by engineers for engineers
What Early Users Say
Read what some of the first test users are saying about Super Engineer
Love the speed it finds answers from manuals. Especially on older more obscure equipment
Brendan
Security Engineer
Love the speed it finds answers from manuals. Especially on older more obscure equipment
Brendan
Security Engineer
We especially like the fact we can upload our specific company settings - as engineers are always forgetting them!
Alessandro
Company owner
We especially like the fact we can upload our specific company settings - as engineers are always forgetting them!
Alessandro
Company owner
We've uploaded all our support docs to the Brain so engineers don't have to call me all the time
David
Tech support manager
We've uploaded all our support docs to the Brain so engineers don't have to call me all the time
David
Tech support manager
Finish your day earlier
The smarter way to service AddSecure communicators
The smarter way to service AddSecure communicators
Whether it’s handling a new piece of equipment, finding you that perfect morning snack or sourcing a missing piece of kit, Super Engineer’s AI makes your life easier & makes you smarter.
Includes our Get Home Early Guarantee ;-)
Whether it’s handling a new piece of equipment, finding you that perfect morning snack or sourcing a missing piece of kit, Super Engineer’s AI makes your life easier & makes you smarter.
Includes our Get Home Early Guarantee ;-)
