AI Technical Support for Advanced Fire Panels
The smart mobile assistant helping every fire technician troubleshoot, service and install Advanced MxPro 5 and ExGo systems with speed and confidence.
Free to try
On-demand assistance across Advanced MxPro 5, MxPro 4, ExGo and QuickZone
AI-powered help
Resolve Advanced fire panel issues
Get accurate guidance drawn from technical documentation and shared trade insights to solve complex issues across Advanced MxPro 5, MxPro 4, ExGo and QuickZone fire alarm installations.
Accurate answers quickly
Stuck in a riser or plant room with a fault on an Advanced MX-5401 panel? Get clear troubleshooting guidance delivered straight to your phone so you can identify circuit issues without waiting on phone queues.
Accurate answers quickly
Stuck in a riser or plant room with a fault on an Advanced MX-5401 panel? Get clear troubleshooting guidance delivered straight to your phone so you can identify circuit issues without waiting on phone queues.
Accurate answers quickly
Stuck in a riser or plant room with a fault on an Advanced MX-5401 panel? Get clear troubleshooting guidance delivered straight to your phone so you can identify circuit issues without waiting on phone queues.
Manual page sources
Get page-specific instruction manual citations allowing you to review source documentation direct from manufacturer booklets. When working on an Advanced MX-5201 panel or an EX3001 extinguishing unit, look up referenced pages for technical specifications, loop data and general setup guidance without hunting through paperwork.
Manual page sources
Get page-specific instruction manual citations allowing you to review source documentation direct from manufacturer booklets. When working on an Advanced MX-5201 panel or an EX3001 extinguishing unit, look up referenced pages for technical specifications, loop data and general setup guidance without hunting through paperwork.
Manual page sources
Get page-specific instruction manual citations allowing you to review source documentation direct from manufacturer booklets. When working on an Advanced MX-5201 panel or an EX3001 extinguishing unit, look up referenced pages for technical specifications, loop data and general setup guidance without hunting through paperwork.
MX-5101 fault-finding
Mx-4400 servicing support
EXP-010 installation checks
QZ-2 zone diagnostics
MX-5101 fault-finding
Mx-4400 servicing support
EXP-010 installation checks
QZ-2 zone diagnostics
MX-5101 fault-finding
Mx-4400 servicing support
EXP-010 installation checks
QZ-2 zone diagnostics
MX-5802 network setup
EX3020 status unit checks
Mx-4200 panel upgrades
EXP-011 abort wiring
MX-5802 network setup
EX3020 status unit checks
Mx-4200 panel upgrades
EXP-011 abort wiring
MX-5802 network setup
EX3020 status unit checks
Mx-4200 panel upgrades
EXP-011 abort wiring
Advanced tech
Smart tools for fire technicians
Modern AI capabilities built specifically to support fire alarm technicians during new panel installations, routine maintenance visits, equipment upgrades and urgent fault callouts across complex commercial sites.
Accurate Answers
Receive clear technical guidance referencing published documentation for an Advanced MX-5802 panel. Resolve power-fault warnings, loop communication problems or device troubles without delays, backed by page-specific manual citations that let you confirm technical details straight from the book.
Accurate Answers
Receive clear technical guidance referencing published documentation for an Advanced MX-5802 panel. Resolve power-fault warnings, loop communication problems or device troubles without delays, backed by page-specific manual citations that let you confirm technical details straight from the book.
Personalized to you
Tailor technical guidance to your chosen location, trade and language. When installing or maintaining an Advanced MX-5101 panel, Super Engineer customises answers for your working region and checks compliance with relevant local codes, keeping your fire alarm jobs on track without unnecessary friction on site.
Personalized to you
Tailor technical guidance to your chosen location, trade and language. When installing or maintaining an Advanced MX-5101 panel, Super Engineer customises answers for your working region and checks compliance with relevant local codes, keeping your fire alarm jobs on track without unnecessary friction on site.
Improve your skills
Set up Coach to build your fire alarm knowledge while working out in the field. Receive regular bite-sized training modules that sharpen your understanding of an Advanced Mx-4100 panel, loop layouts, or peripheral devices across the ExGo range during spare minutes between service visits.
Improve your skills
Set up Coach to build your fire alarm knowledge while working out in the field. Receive regular bite-sized training modules that sharpen your understanding of an Advanced Mx-4100 panel, loop layouts, or peripheral devices across the ExGo range during spare minutes between service visits.
Site Lock
Save dedicated lists of installed fire equipment for specific buildings. When servicing a property protected by an Advanced QZ-2 conventional panel alongside peripheral units, Site Lock keeps past panel histories, inspection notes and building equipment records immediately accessible for your subsequent return visits.
Site Lock
Save dedicated lists of installed fire equipment for specific buildings. When servicing a property protected by an Advanced QZ-2 conventional panel alongside peripheral units, Site Lock keeps past panel histories, inspection notes and building equipment records immediately accessible for your subsequent return visits.
Ninja Mode
Use Ninja Mode to tackle tough problems involving multiple faults or interconnected fire hardware. If an Advanced MX-5401 panel flags complicated system warnings alongside external plant equipment, multiple AI agents collaborate at once to help you analyse and resolve the situation methodically.
Ninja Mode
Use Ninja Mode to tackle tough problems involving multiple faults or interconnected fire hardware. If an Advanced MX-5401 panel flags complicated system warnings alongside external plant equipment, multiple AI agents collaborate at once to help you analyse and resolve the situation methodically.
Notes
Never spend your evening typing up service reports after working on an Advanced MX-5201 panel. Simply speak into the app, take photos of panel displays or field devices, and let the AI compile a structured, clean job note ready to share with your clients.
Notes
Never spend your evening typing up service reports after working on an Advanced MX-5201 panel. Simply speak into the app, take photos of panel displays or field devices, and let the AI compile a structured, clean job note ready to share with your clients.
Easy to use
Plug and play
Scalable for teams
Transparent Pricing, No Surprises
Flexible Plans for All
Choose a plan that fits your work and expand as your team grows.
Monthly
Yearly
2 months free
Free
$0
user/month
Try it on your next job
500 credits / one-off
ALL industry sectors (knowledge-base)
Custom knowledge upload (with limit)
Ninja Mode (advanced problem solver)
Meme Mode ;-)
Solo
$20
user/month + tax
Fix it solo. Fix it right.
5,000 credits / month*
ALL industry sectors (knowledge-base)
Ninja Mode for tough faults
Rocket Fuel Agents for parts and kit
Share to the Community Brain
Job notes
Meme Mode ;-)
Pro
Popular
$35
user/month + tax
Everything in Solo, plus:
10,000 credits / month*
Private Brain for your own data
Answers from your private Brain
Site Lock for your sites and kit
Custom branding
Daily Coach
10x manual uploads
Coming soon: analytics, API, bulk export
Monthly
Yearly
2 months free
Free
$0
user/month
Try it on your next job
500 credits / one-off
ALL industry sectors (knowledge-base)
Custom knowledge upload (with limit)
Ninja Mode (advanced problem solver)
Meme Mode ;-)
Solo
$20
user/month + tax
Fix it solo. Fix it right.
5,000 credits / month*
ALL industry sectors (knowledge-base)
Ninja Mode for tough faults
Rocket Fuel Agents for parts and kit
Share to the Community Brain
Job notes
Meme Mode ;-)
Pro
Popular
$35
user/month + tax
Everything in Solo, plus:
10,000 credits / month*
Private Brain for your own data
Answers from your private Brain
Site Lock for your sites and kit
Custom branding
Daily Coach
10x manual uploads
Coming soon: analytics, API, bulk export
The future - NOW!
Vision XR
Be the first to access 'Vision XR' - the AI Tech Assistant glasses from Super Engineer
Vision XR
Trial our special AI Glasses designed for tradesmen (coming soon!). The perfect accessory for any tradesman, giving them technical instructions via visual (Head Up Display) & audio (earpiece).
Vision XR
Trial our special AI Glasses designed for tradesmen (coming soon!). The perfect accessory for any tradesman, giving them technical instructions via visual (Head Up Display) & audio (earpiece).
Technician FAQs
Questions? Answers!
Everything you need to know about Super Engineer on site.
Which Advanced fire alarm equipment does Super Engineer cover?
Super Engineer includes reference material across key ranges: MxPro 5 addressable systems including the single-loop MX-5101, one to two loop MX-5201, one to four loop MX-5401, and two to eight loop MX-5802 multi-protocol panels • Legacy MxPro 4 analogue addressable hardware such as the single-loop Mx-4100, one to two loop Mx-4200, and one to four loop Mx-4400 control units • ExGo gas extinguishing systems including the EX3001 extinguishing control panel, the EX3020 remote status indicator and control unit, the EXP-010 manual release call point button, and the EXP-011 emergency stop or abort button • QuickZone conventional panels including the QZ-2 control panel. These models are only representative examples, as the Super Engineer app covers many more Advanced models across current and past product catalogues.
Is Super Engineer affiliated with Advanced?
No. Super Engineer is completely independent. We have no commercial association, sponsorship, endorsement or connection with Advanced. Our software platform is developed independently to support fire alarm technicians and trade professionals working out on site. Super Engineer compiles its guidance by indexing published technical manuals, specialist forums and shared industry material to assist with daily maintenance and installation tasks. Whether you are fault-finding on an Advanced MX-5101 panel, inspecting an MX-5401 addressable unit, or servicing an EX3001 extinguishing controller, the app functions purely as an independent on-the-job companion. It points you directly to page-referenced manufacturer literature so you can review equipment specifications and instructions yourself. All brand names and model numbers belong entirely to their respective manufacturers.
How does Super Engineer assist during Advanced installations and servicing?
Super Engineer assists across every stage of fire alarm work, from new installations and commissioning through to routine servicing, fault-finding callouts and system upgrades: • Installs: Setting up an Advanced MX-5401 multi-protocol addressable panel or mounting an EXP-010 manual release call point button on a gas suppression system. • Servicing: Carrying out periodic inspection routines on an Advanced MX-5201 panel or testing zone responses on a conventional QZ-2 control unit. • Fault calls: Tracing earth faults, device loop errors or power issues on an Advanced MX-5802 panel, or resolving status warnings on an EX3020 remote unit. • Upgrades: Replacing or migrating older Mx-4400 equipment to modern addressable hardware. The app provides instant guidance and manual citations for these tasks, ensuring fire technicians can resolve panel queries promptly while standing right in front of the board.
Can Super Engineer assist with older Advanced fire alarm systems?
Yes, Super Engineer provides extensive coverage for older and discontinued fire alarm panels alongside current ranges. Many facilities across the UK continue to operate legacy systems such as the single-loop Mx-4100, the one to two loop Mx-4200, and the one to four loop Mx-4400 analogue addressable control panels. When responding to maintenance visits or urgent fault calls on these older units, technicians can query the app for technical manual references, menu navigation support and diagnostic advice. Super Engineer helps you identify loop faults, communication errors and power supply troubles on legacy hardware where physical documentation is no longer present on site. Having direct access to manual citations for discontinued systems saves significant investigative time, helping you keep established fire installations functioning reliably.
How do maintenance teams use Super Engineer across Advanced sites daily?
Fire maintenance teams and service departments deploy Super Engineer to standardise troubleshooting and maintain site records across various Advanced product lines. Technicians out in the field can access the assistant through our mobile application, web portal, WhatsApp or Slack, allowing seamless communication during busy service routes. When a technician is inspecting an Advanced MX-5802 panel or checking an EXP-011 emergency stop button, they can capture photos and dictate findings directly into Notes to generate clear handover documentation. Meanwhile, team leaders can set up Site Lock so everyone attending a property has immediate access to past equipment logs and diagnostic histories for an Advanced MX-5101 or QZ-2 panel. This collective workflow ensures every technician shares vital system insights and resolves panel callouts faster.
Which Advanced fire alarm equipment does Super Engineer cover?
Is Super Engineer affiliated with Advanced?
How does Super Engineer assist during Advanced installations and servicing?
Can Super Engineer assist with older Advanced fire alarm systems?
How do maintenance teams use Super Engineer across Advanced sites daily?
Feel free to mail us for any enquiries : team@superengineer.app
Built for trade
Bonus features
Practical tools designed to assist technicians throughout the working day.
Source equipment easily
Locate replacement modules or missing accessories like an EXP-010 manual call point quickly. Parts Scout identifies part numbers and nearby suppliers so you can finish your job on an Advanced system.
Source equipment easily
Locate replacement modules or missing accessories like an EXP-010 manual call point quickly. Parts Scout identifies part numbers and nearby suppliers so you can finish your job on an Advanced system.
Meme Mode
Share a light-hearted moment after finally resolving an intermittent ground fault on a complex Advanced MX-5802 panel. Send WIN or FAIL memes to your crew when a tough job wraps up.
Meme Mode
Share a light-hearted moment after finally resolving an intermittent ground fault on a complex Advanced MX-5802 panel. Send WIN or FAIL memes to your crew when a tough job wraps up.
Made by engineers for engineers
What Early Users Say
Read what some of the first test users are saying about Super Engineer
Love the speed it finds answers from manuals. Especially on older more obscure equipment
Brendan
Security Engineer
Love the speed it finds answers from manuals. Especially on older more obscure equipment
Brendan
Security Engineer
We especially like the fact we can upload our specific company settings - as engineers are always forgetting them!
Alessandro
Company owner
We especially like the fact we can upload our specific company settings - as engineers are always forgetting them!
Alessandro
Company owner
We've uploaded all our support docs to the Brain so engineers don't have to call me all the time
David
Tech support manager
We've uploaded all our support docs to the Brain so engineers don't have to call me all the time
David
Tech support manager
Finish on time
Pro-Grade Assistance for Fire Technicians
Pro-Grade Assistance for Fire Technicians
Whether it’s handling a new piece of equipment, finding you that perfect morning snack or sourcing a missing piece of kit, Super Engineer’s AI makes your life easier & makes you smarter.
Includes our Get Home Early Guarantee ;-)
Whether it’s handling a new piece of equipment, finding you that perfect morning snack or sourcing a missing piece of kit, Super Engineer’s AI makes your life easier & makes you smarter.
Includes our Get Home Early Guarantee ;-)
