Fast AI Answers for Akuvox Techs
The AI assistant giving security technicians support across Akuvox systems, including R Series door phones and X Series stations.
Free to try
Get help across Akuvox R Series, X Series and A Series kit
AI-powered help
Fix any Akuvox technical issue
Get accurate information direct from instruction manuals combined with expert technical knowledge across Akuvox R Series, X Series, A Series, and E Series door entry systems.
Accurate answers - quick!
Stuck outside troubleshooting an R20A or setting up an X915S touchscreen door phone? Ask questions naturally and receive clear, step-by-step guidance without calling tech support or flipping through lengthy PDFs while a customer waits on site.
Accurate answers - quick!
Stuck outside troubleshooting an R20A or setting up an X915S touchscreen door phone? Ask questions naturally and receive clear, step-by-step guidance without calling tech support or flipping through lengthy PDFs while a customer waits on site.
Accurate answers - quick!
Stuck outside troubleshooting an R20A or setting up an X915S touchscreen door phone? Ask questions naturally and receive clear, step-by-step guidance without calling tech support or flipping through lengthy PDFs while a customer waits on site.
Instruction manual sources
Get page-specific instruction manual citations straight from the manufacturer documentation. Whether you are servicing an R29C touchscreen video door phone or an E12S compact video door phone on site, you can easily cross-check relevant manual diagrams and terminal layouts directly on your screen.
Instruction manual sources
Get page-specific instruction manual citations straight from the manufacturer documentation. Whether you are servicing an R29C touchscreen video door phone or an E12S compact video door phone on site, you can easily cross-check relevant manual diagrams and terminal layouts directly on your screen.
Instruction manual sources
Get page-specific instruction manual citations straight from the manufacturer documentation. Whether you are servicing an R29C touchscreen video door phone or an E12S compact video door phone on site, you can easily cross-check relevant manual diagrams and terminal layouts directly on your screen.
R20A fault-finding
X916S setup guidance
A05 terminal support
E12S install advice
R20A fault-finding
X916S setup guidance
A05 terminal support
E12S install advice
R20A fault-finding
X916S setup guidance
A05 terminal support
E12S install advice
R28A multi-tenant help
A095 controller tips
X912S call diagnostics
R20K keypad troubleshooting
R28A multi-tenant help
A095 controller tips
X912S call diagnostics
R20K keypad troubleshooting
R28A multi-tenant help
A095 controller tips
X912S call diagnostics
R20K keypad troubleshooting
Advanced tech
Smart toolkit for security technicians
Harness specialised artificial intelligence to troubleshoot access control, speed up callouts, and master modern IP door entry installations across every commercial or residential site you attend.
Accurate Answers
Get clear technical guidance referencing published manuals, trade forums, and videos. When setting up an X912S vandal-resistant entrance station, review page-specific manual citations directly on your phone instead of wading through confusing forum threads or wasting precious time searching online.
Accurate Answers
Get clear technical guidance referencing published manuals, trade forums, and videos. When setting up an X912S vandal-resistant entrance station, review page-specific manual citations directly on your phone instead of wading through confusing forum threads or wasting precious time searching online.
Personalized to you
Customise assistance to your trade, location, and language. Super Engineer checks local installation practice and regulations while you configure an A01 standalone IP access control terminal, helping keep your work aligned with regional codes and site requirements.
Personalized to you
Customise assistance to your trade, location, and language. Super Engineer checks local installation practice and regulations while you configure an A01 standalone IP access control terminal, helping keep your work aligned with regional codes and site requirements.
Improve your skills
Build your IP door entry knowledge right on the job. Use Coach to receive regular bite-sized training modules between service visits, helping you stay completely confident whenever you are commissioning an advanced X916S touchscreen virtual concierge panel.
Improve your skills
Build your IP door entry knowledge right on the job. Use Coach to receive regular bite-sized training modules between service visits, helping you stay completely confident whenever you are commissioning an advanced X916S touchscreen virtual concierge panel.
Site Lock
Save lists of installed hardware for specific buildings. Lock your profile to a commercial site running an A095 intelligent network access controller alongside multiple entrance panels to keep job notes, device histories, and hardware details organised.
Site Lock
Save lists of installed hardware for specific buildings. Lock your profile to a commercial site running an A095 intelligent network access controller alongside multiple entrance panels to keep job notes, device histories, and hardware details organised.
Ninja Mode
Tackle complex multi-unit system faults across your network. Ninja Mode deploys multiple specialised agents at once to trace tricky communication or configuration issues between an R28A multi-tenant door entry panel, door strikes, and your local network setup.
Ninja Mode
Tackle complex multi-unit system faults across your network. Ninja Mode deploys multiple specialised agents at once to trace tricky communication or configuration issues between an R28A multi-tenant door entry panel, door strikes, and your local network setup.
Notes
Finish callouts without typing up paperwork. Simply speak your findings and snap pictures after completing an R20K video door phone repair; our AI automatically drafts clear, formatted site reports ready for your office or customer.
Notes
Finish callouts without typing up paperwork. Simply speak your findings and snap pictures after completing an R20K video door phone repair; our AI automatically drafts clear, formatted site reports ready for your office or customer.
Easy to use
Instant setup
Built for teams
Transparent Pricing, No Surprises
Flexible Plans for All
Choose a plan that fits your installation and servicing workload as your team grows.
Monthly
Yearly
2 months free
Free
$0
user/month
Try it on your next job
500 credits / one-off
ALL industry sectors (knowledge-base)
Custom knowledge upload (with limit)
Ninja Mode (advanced problem solver)
Meme Mode ;-)
Solo
$20
user/month + tax
Fix it solo. Fix it right.
5,000 credits / month*
ALL industry sectors (knowledge-base)
Ninja Mode for tough faults
Rocket Fuel Agents for parts and kit
Share to the Community Brain
Job notes
Meme Mode ;-)
Pro
Popular
$35
user/month + tax
Everything in Solo, plus:
10,000 credits / month*
Private Brain for your own data
Answers from your private Brain
Site Lock for your sites and kit
Custom branding
Daily Coach
10x manual uploads
Coming soon: analytics, API, bulk export
Monthly
Yearly
2 months free
Free
$0
user/month
Try it on your next job
500 credits / one-off
ALL industry sectors (knowledge-base)
Custom knowledge upload (with limit)
Ninja Mode (advanced problem solver)
Meme Mode ;-)
Solo
$20
user/month + tax
Fix it solo. Fix it right.
5,000 credits / month*
ALL industry sectors (knowledge-base)
Ninja Mode for tough faults
Rocket Fuel Agents for parts and kit
Share to the Community Brain
Job notes
Meme Mode ;-)
Pro
Popular
$35
user/month + tax
Everything in Solo, plus:
10,000 credits / month*
Private Brain for your own data
Answers from your private Brain
Site Lock for your sites and kit
Custom branding
Daily Coach
10x manual uploads
Coming soon: analytics, API, bulk export
The future - NOW!
Vision XR
Be the first to access 'Vision XR' - the AI Tech Assistant glasses from Super Engineer
Vision XR
Trial our special AI Glasses designed for tradesmen (coming soon!). The perfect accessory for any tradesman, giving them technical instructions via visual (Head Up Display) & audio (earpiece).
Vision XR
Trial our special AI Glasses designed for tradesmen (coming soon!). The perfect accessory for any tradesman, giving them technical instructions via visual (Head Up Display) & audio (earpiece).
Got questions?
Akuvox queries answered
Everything you need to know about Super Engineer on site.
Which Akuvox equipment does Super Engineer cover?
Super Engineer covers door entry and access control hardware across the Akuvox ranges. Supported units include R Series devices such as the R20A, a SIP video door station • R20K video door phone with numeric keypad • R28A multi-tenant door entry panel • R29C touchscreen video door phone. It covers X Series models including the X912S vandal-resistant entrance station • X915S touchscreen door phone • X916S touchscreen virtual concierge panel. For access setups, get help on A Series kit including the A01 standalone IP access control terminal • A02 touch-keypad access control reader • A05 facial recognition access terminal • A095 intelligent network access controller. In addition, it covers the E Series with the E12S compact video door phone. These are only examples — the Super Engineer app covers many more Akuvox models.
Is Super Engineer affiliated with Akuvox?
No. Super Engineer is an entirely independent technical assistant created for trade technicians, operating without any commercial partnership, endorsement, or formal link to Akuvox, nor do we represent the manufacturer in any capacity. Our platform combines published instruction manuals with technical documentation to help security technicians install, commission, maintain, and fault-find door entry systems across commercial and domestic properties. Whether you are mounting an R20K video door phone with numeric keypad on a front gate or diagnosing an A02 touch-keypad access control reader in an office block, the platform gives you practical guidance direct from manufacturer manuals so you can resolve site issues without waiting on telephone support queues or leafing through paper booklets.
Can Super Engineer help with installs, faults and upgrades?
Super Engineer supports technicians across every phase of installation, routine servicing, fault-finding, and hardware upgrades on door entry systems. When you are mounting an E12S compact video door phone on an external entrance or commissioning an X915S touchscreen door phone in a modern reception lobby, the app provides step-by-step guidance straight from technical documentation. During maintenance visits or urgent fault calls for an R29C touchscreen video door phone, you can diagnose communication dropouts, power supply faults, and calling issues without calling technical support. It also assists when upgrading older legacy intercoms to an A05 facial recognition access terminal, helping you connect door releases, configure network controllers, and complete the installation smoothly.
How does Super Engineer assist with complex door entry jobs?
Super Engineer delivers practical, trade-focused assistance because it draws technical facts directly from manufacturer instruction manuals rather than generic web summaries. When security technicians work across diverse door entry hardware, such as an X916S touchscreen virtual concierge panel or an A095 intelligent network access controller, general tools frequently miss model-specific configuration details and physical wiring terminals. Our system references page-specific manual pages to assist with IP network setup, relay connections, card reader configuration, and diagnostic status checks. Whether you are troubleshooting an R28A multi-tenant door entry panel on a cold doorstep or testing reader inputs, you get focused technical guidance tailored to the specific equipment mounted in front of you on site.
How do security teams use Super Engineer on daily callouts?
Security teams use Super Engineer across mobile, web, WhatsApp, and Slack to share critical site information and hardware notes throughout the working day. While one technician is on a ladder servicing an A01 standalone IP access control terminal, another colleague can query manual references for an X912S vandal-resistant entrance station across town. Shared workspaces and Private Brain allow your entire company to store bespoke site setup records, door configurations, and past fault histories in one secure place. Technicians can also use voice notes to dictate detailed handover summaries after commissioning an R20K video door phone with numeric keypad, ensuring the office and other field colleagues have immediate visibility on all completed jobs.
Which Akuvox equipment does Super Engineer cover?
Is Super Engineer affiliated with Akuvox?
Can Super Engineer help with installs, faults and upgrades?
How does Super Engineer assist with complex door entry jobs?
How do security teams use Super Engineer on daily callouts?
Feel free to mail us for any enquiries : team@superengineer.app
Smart Extras
More helpful features
Clever tools designed to save you time and hassle.
Source equipment easily
Need a replacement bracket, power injector, or reader? Parts Scout locates the nearest or most cost-effective suppliers quickly, whether you need hardware for an A02 touch-keypad access control reader or basic site consumables.
Source equipment easily
Need a replacement bracket, power injector, or reader? Parts Scout locates the nearest or most cost-effective suppliers quickly, whether you need hardware for an A02 touch-keypad access control reader or basic site consumables.
Meme Mode
Just completed a tricky install on an X916S touchscreen virtual concierge panel? Send quick win, fail, or happy customer memes to colleagues to share a laugh after a long afternoon.
Meme Mode
Just completed a tricky install on an X916S touchscreen virtual concierge panel? Send quick win, fail, or happy customer memes to colleagues to share a laugh after a long afternoon.
Made by engineers for engineers
What Early Users Say
Read what some of the first test users are saying about Super Engineer
Love the speed it finds answers from manuals. Especially on older more obscure equipment
Brendan
Security Engineer
Love the speed it finds answers from manuals. Especially on older more obscure equipment
Brendan
Security Engineer
We especially like the fact we can upload our specific company settings - as engineers are always forgetting them!
Alessandro
Company owner
We especially like the fact we can upload our specific company settings - as engineers are always forgetting them!
Alessandro
Company owner
We've uploaded all our support docs to the Brain so engineers don't have to call me all the time
David
Tech support manager
We've uploaded all our support docs to the Brain so engineers don't have to call me all the time
David
Tech support manager
Finish work on time
Better technical help on every Akuvox callout
Better technical help on every Akuvox callout
Whether it’s handling a new piece of equipment, finding you that perfect morning snack or sourcing a missing piece of kit, Super Engineer’s AI makes your life easier & makes you smarter.
Includes our Get Home Early Guarantee ;-)
Whether it’s handling a new piece of equipment, finding you that perfect morning snack or sourcing a missing piece of kit, Super Engineer’s AI makes your life easier & makes you smarter.
Includes our Get Home Early Guarantee ;-)
