AmPac Fire System Support On Demand
The AI assistant built for technicians servicing AmPac Addressable Fire Alarm Control Panels, conventional units, and hybrid wireless systems on active sites.
Free to try
Supporting technicians across AmPac addressable, conventional, and wireless fire alarm installations
AI-powered help
Solve AmPac Technical Challenges
Get rapid technical support direct from instruction manuals across AmPac Addressable Fire Alarm Control Panels, Conventional Fire Alarm Control Panels, and Hybrid & Wireless Fire Detection systems.
Fast Technical Answers
Facing an unexpected trouble condition on a FireFinder PLUS or checking line integrity on a ZoneSense PLUS panel? Receive clear guidance for your diagnostic checks without waiting on hold for technical support or searching through thick paper binders while working on site.
Fast Technical Answers
Facing an unexpected trouble condition on a FireFinder PLUS or checking line integrity on a ZoneSense PLUS panel? Receive clear guidance for your diagnostic checks without waiting on hold for technical support or searching through thick paper binders while working on site.
Fast Technical Answers
Facing an unexpected trouble condition on a FireFinder PLUS or checking line integrity on a ZoneSense PLUS panel? Receive clear guidance for your diagnostic checks without waiting on hold for technical support or searching through thick paper binders while working on site.
Manual Citations Included
Get page-specific instruction manual citations straight to your screen when working on equipment like the LoopSense panel or a ZoneSense unit. You can cross-check manufacturer instructions directly, verifying terminal layouts and board connections on site without needing to hunt through paper documentation in your van.
Manual Citations Included
Get page-specific instruction manual citations straight to your screen when working on equipment like the LoopSense panel or a ZoneSense unit. You can cross-check manufacturer instructions directly, verifying terminal layouts and board connections on site without needing to hunt through paper documentation in your van.
Manual Citations Included
Get page-specific instruction manual citations straight to your screen when working on equipment like the LoopSense panel or a ZoneSense unit. You can cross-check manufacturer instructions directly, verifying terminal layouts and board connections on site without needing to hunt through paper documentation in your van.
FireFinder PLUS diagnostics
LoopSense addressable setup
ZoneSense PLUS testing
SmartTerminal bus troubleshooting
FireFinder PLUS diagnostics
LoopSense addressable setup
ZoneSense PLUS testing
SmartTerminal bus troubleshooting
FireFinder PLUS diagnostics
LoopSense addressable setup
ZoneSense PLUS testing
SmartTerminal bus troubleshooting
ZoneFinder fault tracing
Xpander wireless integration
ZoneSense plant room maintenance
Reach Wireless module checks
ZoneFinder fault tracing
Xpander wireless integration
ZoneSense plant room maintenance
Reach Wireless module checks
ZoneFinder fault tracing
Xpander wireless integration
ZoneSense plant room maintenance
Reach Wireless module checks
Advanced tools
Built For Fire Technicians
Put dedicated artificial intelligence in your pocket to tackle routine servicing, urgent callouts, and complex network configurations across your commercial fire alarm systems every day.
Accurate Answers
Tackle tricky faults on a FireFinder panel or investigate detector communication drops on a Reach Wireless Loop Interface. Super Engineer delivers clear, manual-cited guidance so you can determine the root cause of an issue swiftly.
Accurate Answers
Tackle tricky faults on a FireFinder panel or investigate detector communication drops on a Reach Wireless Loop Interface. Super Engineer delivers clear, manual-cited guidance so you can determine the root cause of an issue swiftly.
Personalized to you
Tailor the platform to your location, language, and fire trade role. The system cross-checks local installation codes and standards for your region whenever you install a ZoneSense PLUS conventional board or commission new loop devices.
Personalized to you
Tailor the platform to your location, language, and fire trade role. The system cross-checks local installation codes and standards for your region whenever you install a ZoneSense PLUS conventional board or commission new loop devices.
Improve your skills
Use Coach to build your professional knowledge between site visits. Receive short, regular training modules on topics like the SmartTerminal repeater or analogue addressable loop topology to sharpen your diagnostic skills and stay confident across every installation.
Improve your skills
Use Coach to build your professional knowledge between site visits. Receive short, regular training modules on topics like the SmartTerminal repeater or analogue addressable loop topology to sharpen your diagnostic skills and stay confident across every installation.
Site Lock
Keep records organised by pinning your technical queries to a specific building. Save equipment lists featuring your FireFinder Series II panels, conventional boards, and wireless interfaces so repeat routine maintenance visits run smoothly and without confusion on site.
Site Lock
Keep records organised by pinning your technical queries to a specific building. Save equipment lists featuring your FireFinder Series II panels, conventional boards, and wireless interfaces so repeat routine maintenance visits run smoothly and without confusion on site.
Ninja Mode
When a complex issue spans a ZoneFinder Marine PLUS panel, auxiliary relays, and connected sounders, Ninja Mode activates multiple technical agents at once to help you investigate and resolve intricate, multi-device faults methodically while standing at the panel.
Ninja Mode
When a complex issue spans a ZoneFinder Marine PLUS panel, auxiliary relays, and connected sounders, Ninja Mode activates multiple technical agents at once to help you investigate and resolve intricate, multi-device faults methodically while standing at the panel.
Notes
Record site findings quickly without typing while working on a ladder. Simply dictate notes and capture photos of an Xpander Diversity Wireless Loop Interface, and let our AI generate neatly formatted job summaries ready to share with clients.
Notes
Record site findings quickly without typing while working on a ladder. Simply dictate notes and capture photos of an Xpander Diversity Wireless Loop Interface, and let our AI generate neatly formatted job summaries ready to share with clients.
Easy to use
Works on site
Scales across teams
Transparent Pricing, No Surprises
Flexible Plans for All
Select the plan that matches your daily workload and team requirements.
Monthly
Yearly
2 months free
Free
$0
user/month
Try it on your next job
500 credits / one-off
ALL industry sectors (knowledge-base)
Custom knowledge upload (with limit)
Ninja Mode (advanced problem solver)
Meme Mode ;-)
Solo
$20
user/month + tax
Fix it solo. Fix it right.
5,000 credits / month*
ALL industry sectors (knowledge-base)
Ninja Mode for tough faults
Rocket Fuel Agents for parts and kit
Share to the Community Brain
Job notes
Meme Mode ;-)
Pro
Popular
$35
user/month + tax
Everything in Solo, plus:
10,000 credits / month*
Private Brain for your own data
Answers from your private Brain
Site Lock for your sites and kit
Custom branding
Daily Coach
10x manual uploads
Coming soon: analytics, API, bulk export
Monthly
Yearly
2 months free
Free
$0
user/month
Try it on your next job
500 credits / one-off
ALL industry sectors (knowledge-base)
Custom knowledge upload (with limit)
Ninja Mode (advanced problem solver)
Meme Mode ;-)
Solo
$20
user/month + tax
Fix it solo. Fix it right.
5,000 credits / month*
ALL industry sectors (knowledge-base)
Ninja Mode for tough faults
Rocket Fuel Agents for parts and kit
Share to the Community Brain
Job notes
Meme Mode ;-)
Pro
Popular
$35
user/month + tax
Everything in Solo, plus:
10,000 credits / month*
Private Brain for your own data
Answers from your private Brain
Site Lock for your sites and kit
Custom branding
Daily Coach
10x manual uploads
Coming soon: analytics, API, bulk export
The future - NOW!
Vision XR
Be the first to access 'Vision XR' - the AI Tech Assistant glasses from Super Engineer
Vision XR
Trial our special AI Glasses designed for tradesmen (coming soon!). The perfect accessory for any tradesman, giving them technical instructions via visual (Head Up Display) & audio (earpiece).
Vision XR
Trial our special AI Glasses designed for tradesmen (coming soon!). The perfect accessory for any tradesman, giving them technical instructions via visual (Head Up Display) & audio (earpiece).
Got questions?
AmPac Support Queries
Common questions regarding Super Engineer on fire alarm maintenance sites.
Which AmPac equipment does Super Engineer cover?
Super Engineer covers key ranges across commercial fire detection. In Addressable Fire Alarm Control Panels, it covers FireFinder PLUS with modular and scalable architecture • FireFinder modular addressable panel • FireFinder Series II modular addressable panel • LoopSense intelligent analogue addressable panel • SmartTerminal repeater featuring front panel controls like Disable, Reset, and Alarm Silence / Resound. In Conventional Fire Alarm Control Panels, it covers ZoneFinder for small building premises • ZoneFinder Marine PLUS conventional panel • ZoneSense PLUS offering four or eight zones with up to 32 conventional detectors per zone • ZoneSense providing basic fire detection for up to 4 zones with dedicated door holder outputs for plant rooms. In Hybrid & Wireless Fire Detection, it covers Reach Wireless Loop Interface • Xpander Diversity Wireless Loop Interface • Xpander Wireless Optical Smoke Detector operating on the light scatter principle with two independent battery packs. These are only examples — the Super Engineer app covers many more AmPac models.
Is Super Engineer affiliated with AmPac?
No. Super Engineer is a completely independent technical assistant designed to assist fire alarm technicians during their daily field operations, without any commercial affiliation, sponsorship, endorsement, or connection with AmPac. All references to AmPac, individual panel models, and system components are included solely to identify the equipment that a technician works on when completing routine maintenance, complex fault diagnosis, system expansions, or commissioning jobs on customer sites. Our platform references publicly available instruction manuals, technical specifications, and trade insights to locate relevant manufacturer documentation and page citations for your mobile device, allowing you to verify terminal connections, understand panel indications, and complete challenging jobs efficiently without having to wait on telephone support or leaf through paper guides.
Can Super Engineer assist during an AmPac installation or upgrade?
Yes. Whether you are installing a compact ZoneSense conventional panel in a plant room, mounting an Xpander Wireless Optical Smoke Detector along an escape route, or upgrading an existing building to a modular FireFinder PLUS addressable system, Super Engineer provides direct technical support throughout the process. Technicians can instantly look up terminal allocations, check wiring requirements for loop devices, and confirm auxiliary board options such as the 8 Way Relay Board on a ZoneSense PLUS panel without pausing work. When commissioning hybrid systems using a Reach Wireless Loop Interface, the app references the manufacturer documentation to clarify device addressing, communication checks, and translator setup. Having fast access to manual citations prevents misconfigurations during installation and testing, saving valuable time on site and ensuring you finish commissioning jobs smoothly.
How does Super Engineer help with older AmPac fire panels?
Long-standing fire alarm installations often feature established hardware like a FireFinder Series II modular panel or an earlier LoopSense intelligent unit where original paper manuals have been misplaced or damaged over the years. When a technician attends a site for routine servicing or an urgent fault call on an older ZoneFinder panel, Super Engineer retrieves relevant technical documentation from its digital knowledge base in moments. You can ask questions regarding terminal functions, auxiliary relay connections, zone fault indications, or repeater wiring on a SmartTerminal without having to search forums or track down obsolete paper documents. This referenced guidance gives technicians clear information to diagnose faults, test legacy circuits, and maintain older fire systems reliably, keeping buildings fully operational and protected.
How can our service team use Super Engineer across multiple contracts?
Your service team can use Super Engineer across mobile and desktop apps, WhatsApp, Slack, or email to support daily maintenance and emergency callouts on client premises. When a technician is on site inspecting an Xpander Diversity Wireless Loop Interface or fault-finding a LoopSense addressable panel, they can look up referenced manufacturer guidance straight from their phone. With Site Lock, team members can pin equipment inventories, panel notes, and site configurations for each property, ensuring any technician attending next time knows whether the site runs a ZoneSense PLUS or a FireFinder PLUS network. Shared team workspaces keep internal notes organised, allowing junior and experienced technicians alike to share insights, resolve complex fire alarm faults faster, and maintain consistent servicing standards across contracts.
Which AmPac equipment does Super Engineer cover?
Is Super Engineer affiliated with AmPac?
Can Super Engineer assist during an AmPac installation or upgrade?
How does Super Engineer help with older AmPac fire panels?
How can our service team use Super Engineer across multiple contracts?
Feel free to mail us for any enquiries : team@superengineer.app
Extra capabilities
Helpful Bonus Features
Practical tools designed to save time during busy maintenance days.
Source equipment easily
Stuck needing an additional battery pack or a replacement Xpander Wireless Optical Smoke Detector? Parts Scout searches for nearby stockists and part numbers so you can source hardware without delays.
Source equipment easily
Stuck needing an additional battery pack or a replacement Xpander Wireless Optical Smoke Detector? Parts Scout searches for nearby stockists and part numbers so you can source hardware without delays.
Meme Mode
Clear a stubborn ground fault on an intricate FireFinder PLUS installation? Use Meme Mode to share a light-hearted celebratory update with your fellow technicians before heading to the next job.
Meme Mode
Clear a stubborn ground fault on an intricate FireFinder PLUS installation? Use Meme Mode to share a light-hearted celebratory update with your fellow technicians before heading to the next job.
Made by engineers for engineers
What Early Users Say
Read what some of the first test users are saying about Super Engineer
Love the speed it finds answers from manuals. Especially on older more obscure equipment
Brendan
Security Engineer
Love the speed it finds answers from manuals. Especially on older more obscure equipment
Brendan
Security Engineer
We especially like the fact we can upload our specific company settings - as engineers are always forgetting them!
Alessandro
Company owner
We especially like the fact we can upload our specific company settings - as engineers are always forgetting them!
Alessandro
Company owner
We've uploaded all our support docs to the Brain so engineers don't have to call me all the time
David
Tech support manager
We've uploaded all our support docs to the Brain so engineers don't have to call me all the time
David
Tech support manager
Finish on time
Reliable Assistance For Fire Technicians
Reliable Assistance For Fire Technicians
Whether it’s handling a new piece of equipment, finding you that perfect morning snack or sourcing a missing piece of kit, Super Engineer’s AI makes your life easier & makes you smarter.
Includes our Get Home Early Guarantee ;-)
Whether it’s handling a new piece of equipment, finding you that perfect morning snack or sourcing a missing piece of kit, Super Engineer’s AI makes your life easier & makes you smarter.
Includes our Get Home Early Guarantee ;-)
