AI Technical Support for Baxi Heating
The AI assistant helping heating technicians install, service and fault-find across the Baxi 600 and Baxi 800 range, plus heat interface units, without waiting on phone support.
Free to try
Supporting technicians on Baxi 600, Baxi 800 and AquaHeat systems
Fast heating help
Fix Baxi equipment without delay
Get direct guidance pulled straight from instruction manuals covering Baxi 600, Baxi 800, Baxi Duo-tec & Platinum, and Baxi AquaHeat ranges. Move from diagnosis to sign-off quickly on every job, whether servicing or repairing heating systems.
Fast diagnostic answers
When a 600 Combi 2 drops pressure or an 800 System 2 locks out, get direct answers to solve the fault. Super Engineer helps you diagnose heating issues on site without phoning technical support or sifting through dense paperwork in your van.
Fast diagnostic answers
When a 600 Combi 2 drops pressure or an 800 System 2 locks out, get direct answers to solve the fault. Super Engineer helps you diagnose heating issues on site without phoning technical support or sifting through dense paperwork in your van.
Fast diagnostic answers
When a 600 Combi 2 drops pressure or an 800 System 2 locks out, get direct answers to solve the fault. Super Engineer helps you diagnose heating issues on site without phoning technical support or sifting through dense paperwork in your van.
Direct manual citations
Confirm every step against manufacturer documentation. Super Engineer references the relevant manual pages for models like the Platinum Combi and 600 Heat, so you can double-check technical specifications, clearance requirements and component layouts right in front of the boiler.
Direct manual citations
Confirm every step against manufacturer documentation. Super Engineer references the relevant manual pages for models like the Platinum Combi and 600 Heat, so you can double-check technical specifications, clearance requirements and component layouts right in front of the boiler.
Direct manual citations
Confirm every step against manufacturer documentation. Super Engineer references the relevant manual pages for models like the Platinum Combi and 600 Heat, so you can double-check technical specifications, clearance requirements and component layouts right in front of the boiler.
600 Combi 2 fault-finding
800 System 2 servicing
AquaHeat HI setup support
Platinum Combi diagnostics
600 Combi 2 fault-finding
800 System 2 servicing
AquaHeat HI setup support
Platinum Combi diagnostics
600 Combi 2 fault-finding
800 System 2 servicing
AquaHeat HI setup support
Platinum Combi diagnostics
Duo-tec Compact Combi repairs
600 Heat flue checks
800 Heat boiler maintenance
AquaHeat HI/HWI commissioning
Duo-tec Compact Combi repairs
600 Heat flue checks
800 Heat boiler maintenance
AquaHeat HI/HWI commissioning
Duo-tec Compact Combi repairs
600 Heat flue checks
800 Heat boiler maintenance
AquaHeat HI/HWI commissioning
Heating AI tools
Smart toolkit for heating technicians
Practical AI features built for your everyday heating calls, helping you diagnose complex breakdowns, maintain service records and manage multiple boiler installs efficiently.
Accurate Answers
Get detailed guidance for tricky call-outs on an 800 Combi 2 or Duo-tec Combi. Super Engineer pulls relevant guidance from instruction manuals, trade knowledge and technical discussions to help you pinpoint faults quickly without getting bogged down reading lengthy documentation.
Accurate Answers
Get detailed guidance for tricky call-outs on an 800 Combi 2 or Duo-tec Combi. Super Engineer pulls relevant guidance from instruction manuals, trade knowledge and technical discussions to help you pinpoint faults quickly without getting bogged down reading lengthy documentation.
Personalized to you
Tailor technical support to your location, trade and language. When installing a 600 System 2 or servicing a Platinum Combi, ensure your work respects local codes and standards for your chosen region, keeping your heating projects fully aligned with regional installation requirements.
Personalized to you
Tailor technical support to your location, trade and language. When installing a 600 System 2 or servicing a Platinum Combi, ensure your work respects local codes and standards for your chosen region, keeping your heating projects fully aligned with regional installation requirements.
Improve your skills
Sharpen your heating expertise with Daily Coach. Receive bite-sized refresher training directly to your phone, covering routine servicing routines on a 600 Heat, heat exchanger checks, or modern wiring setups for Baxi heating controls and system installations.
Improve your skills
Sharpen your heating expertise with Daily Coach. Receive bite-sized refresher training directly to your phone, covering routine servicing routines on a 600 Heat, heat exchanger checks, or modern wiring setups for Baxi heating controls and system installations.
Site Lock
Working in a residential block or plant room with multiple AquaHeat HI/HWI units? Lock your queries to that specific site so equipment histories, past fault calls and unit specifications stay grouped together for your next maintenance visit.
Site Lock
Working in a residential block or plant room with multiple AquaHeat HI/HWI units? Lock your queries to that specific site so equipment histories, past fault calls and unit specifications stay grouped together for your next maintenance visit.
Ninja Mode
Tackle multi-system issues where a Duo-tec Compact Combi interfaces with external controls or complex piping. Ninja Mode deploys multiple AI agents simultaneously to trace interdependent faults across your heating system, resolving difficult snags that single-issue troubleshooting misses.
Ninja Mode
Tackle multi-system issues where a Duo-tec Compact Combi interfaces with external controls or complex piping. Ninja Mode deploys multiple AI agents simultaneously to trace interdependent faults across your heating system, resolving difficult snags that single-issue troubleshooting misses.
Notes
Finish up on an 800 Heat installation without typing on your phone. Simply speak your findings and photograph the boiler room; Super Engineer formats a comprehensive job report ready to hand over to the customer or save to your records.
Notes
Finish up on an 800 Heat installation without typing on your phone. Simply speak your findings and photograph the boiler room; Super Engineer formats a comprehensive job report ready to hand over to the customer or save to your records.
Simple to use
Instant boiler answers
Scalable for teams
Transparent Pricing, No Surprises
Flexible Plans for All
Choose the plan that suits your workload, from solo call-outs to multi-van heating teams.
Monthly
Yearly
2 months free
Free
$0
user/month
Try it on your next job
500 credits / one-off
ALL industry sectors (knowledge-base)
Custom knowledge upload (with limit)
Ninja Mode (advanced problem solver)
Meme Mode ;-)
Solo
$20
user/month + tax
Fix it solo. Fix it right.
5,000 credits / month*
ALL industry sectors (knowledge-base)
Ninja Mode for tough faults
Rocket Fuel Agents for parts and kit
Share to the Community Brain
Job notes
Meme Mode ;-)
Pro
Popular
$35
user/month + tax
Everything in Solo, plus:
10,000 credits / month*
Private Brain for your own data
Answers from your private Brain
Site Lock for your sites and kit
Custom branding
Daily Coach
10x manual uploads
Coming soon: analytics, API, bulk export
Monthly
Yearly
2 months free
Free
$0
user/month
Try it on your next job
500 credits / one-off
ALL industry sectors (knowledge-base)
Custom knowledge upload (with limit)
Ninja Mode (advanced problem solver)
Meme Mode ;-)
Solo
$20
user/month + tax
Fix it solo. Fix it right.
5,000 credits / month*
ALL industry sectors (knowledge-base)
Ninja Mode for tough faults
Rocket Fuel Agents for parts and kit
Share to the Community Brain
Job notes
Meme Mode ;-)
Pro
Popular
$35
user/month + tax
Everything in Solo, plus:
10,000 credits / month*
Private Brain for your own data
Answers from your private Brain
Site Lock for your sites and kit
Custom branding
Daily Coach
10x manual uploads
Coming soon: analytics, API, bulk export
The future - NOW!
Vision XR
Be the first to access 'Vision XR' - the AI Tech Assistant glasses from Super Engineer
Vision XR
Trial our special AI Glasses designed for tradesmen (coming soon!). The perfect accessory for any tradesman, giving them technical instructions via visual (Head Up Display) & audio (earpiece).
Vision XR
Trial our special AI Glasses designed for tradesmen (coming soon!). The perfect accessory for any tradesman, giving them technical instructions via visual (Head Up Display) & audio (earpiece).
Baxi heating queries
Questions and answers
Learn more about using Super Engineer on Baxi heating systems.
Which Baxi equipment does Super Engineer cover?
Super Engineer provides support across the core Baxi heating catalogue. Baxi 600: 600 Combi 2 compact combination boiler • 600 System 2 compact system boiler • 600 Heat compact regular boiler. Baxi 800: 800 Combi 2 premium combination boiler • 800 System 2 high-efficiency system boiler • 800 Heat compact heat-only boiler. Baxi Duo-tec & Platinum: Duo-tec Combi condensing combi boiler • Platinum Combi combi boiler with brass hydraulics, available in 25kW, 30kW and 36kW outputs and supplied with an Adey MagnaClean Micro2 Filter • Duo-tec Compact Combi combi boiler that fits in a 290mm deep kitchen cupboard and works with the Baxi uSense 2 smart room thermostat. Baxi AquaHeat: AquaHeat HI/HWI twin-plate indirect HIU with two plate heat exchangers for individual dwellings • AquaHeat HI single-plate indirect HIU for communal spaces or commercial premises • AquaHeat HD/HWI direct heating and indirect hot water HIU. These are only examples — the Super Engineer app covers many more Baxi models.
Is Super Engineer affiliated with Baxi?
No. Super Engineer is an independent technical tool built for heating technicians working in the field. We have no affiliation, connection or relationship with Baxi, nor is the software endorsed or backed by them. The platform operates independently to help technicians who install, maintain and fault-find heating appliances every day. To provide helpful technical guidance on models such as the 600 Combi 2, 800 System 2 or Platinum Combi, Super Engineer references public technical documentation, instruction manuals, trade discussions and shared industry knowledge. This independence ensures technicians receive objective support, troubleshooting help and manual citations without spending hours on hold to manufacturer phone lines. It is an AI assistant created directly for tradespeople to make daily heating call-outs easier and more productive.
How does Super Engineer help with Baxi servicing and installs?
Super Engineer assists technicians across every stage of heating work, from commissioning to routine maintenance. During an install of a Duo-tec Compact Combi in a tight 290mm deep kitchen cupboard, the app helps you review clearance specifications and accessory connections quickly. For routine servicing on an 800 Combi 2 or an 800 Heat, it provides component maintenance checklists and manual page citations for burner and heat exchanger inspections. On difficult breakdown calls involving a 600 Heat that fails to ignite, Super Engineer guides you through systematic diagnostic paths directly from documentation. If you are upgrading communal heating equipment with an AquaHeat HI or carrying out planned maintenance on residential AquaHeat HI/HWI units, the app references relevant system layouts and setup notes so you can finish the job promptly.
Can Super Engineer support older or unfamiliar Baxi heating units?
Yes. Technicians frequently encounter long-installed appliances such as the original Duo-tec Combi or older Platinum Combi boilers that have been running for years. Super Engineer maintains an extensive library of instruction manuals, enabling you to look up legacy component diagrams, hydraulic layouts and discontinued parts numbers right at the boiler. Whether you are dealing with unfamiliar brass hydraulics on a 25kW Platinum Combi or troubleshooting early generation AquaHeat HD/HWI interfaces in an established apartment complex, the app surfaces relevant documentation immediately. You can upload photos of older serial plates or worn components to clarify the specific model variant on site. This eliminates wasted trips to find outdated literature and helps you diagnose aging heating units quickly, keeping older installations running smoothly.
How can heating teams use Super Engineer across Baxi jobs?
Heating businesses and maintenance teams use Super Engineer to standardise quality and share field insights across their entire van fleet. Through Private Brain and shared workspaces, experienced heating technicians can store site-specific piping quirks, bespoke wiring notes and past repairs for specific properties. When a junior technician visits a plant room with multiple AquaHeat HI units or services an 800 System 2 on a residential contract, they immediately access the collective knowledge of the firm alongside manufacturer manuals. Site Lock ensures that appliance histories for blocks containing AquaHeat HI/HWI heat interface units remain accessible to whoever attends next. Furthermore, automated voice-to-text notes allow technicians to generate uniform handover reports after servicing a 600 System 2, reducing administrative overhead and keeping office managers up to speed.
Which Baxi equipment does Super Engineer cover?
Is Super Engineer affiliated with Baxi?
How does Super Engineer help with Baxi servicing and installs?
Can Super Engineer support older or unfamiliar Baxi heating units?
How can heating teams use Super Engineer across Baxi jobs?
Feel free to mail us for any enquiries : team@superengineer.app
Extra site tools
Helpful on-site extras
Smart additional features that make your working day on Baxi equipment run smoother.
Source equipment easily
Tracking down replacement parts for an 800 Combi 2 or seals for a Duo-tec Compact Combi? Parts Scout quickly identifies the right part numbers and directs you to the closest or most cost-effective heating merchant, so you can finish the job without driving across town.
Source equipment easily
Tracking down replacement parts for an 800 Combi 2 or seals for a Duo-tec Compact Combi? Parts Scout quickly identifies the right part numbers and directs you to the closest or most cost-effective heating merchant, so you can finish the job without driving across town.
Meme Mode
Just spent three hours tracing an intermittent fault on an AquaHeat HI/HWI or managed an awkward flue install on a 600 Heat? Lighten the mood and send WIN or FAIL memes to your fellow technicians to share the day's triumphs and tribulations.
Meme Mode
Just spent three hours tracing an intermittent fault on an AquaHeat HI/HWI or managed an awkward flue install on a 600 Heat? Lighten the mood and send WIN or FAIL memes to your fellow technicians to share the day's triumphs and tribulations.
Made by engineers for engineers
What Early Users Say
Read what some of the first test users are saying about Super Engineer
Love the speed it finds answers from manuals. Especially on older more obscure equipment
Brendan
Security Engineer
Love the speed it finds answers from manuals. Especially on older more obscure equipment
Brendan
Security Engineer
We especially like the fact we can upload our specific company settings - as engineers are always forgetting them!
Alessandro
Company owner
We especially like the fact we can upload our specific company settings - as engineers are always forgetting them!
Alessandro
Company owner
We've uploaded all our support docs to the Brain so engineers don't have to call me all the time
David
Tech support manager
We've uploaded all our support docs to the Brain so engineers don't have to call me all the time
David
Tech support manager
Built for heating trades
Smarter technical support on every Baxi heating job
Smarter technical support on every Baxi heating job
Whether it’s handling a new piece of equipment, finding you that perfect morning snack or sourcing a missing piece of kit, Super Engineer’s AI makes your life easier & makes you smarter.
Includes our Get Home Early Guarantee ;-)
Whether it’s handling a new piece of equipment, finding you that perfect morning snack or sourcing a missing piece of kit, Super Engineer’s AI makes your life easier & makes you smarter.
Includes our Get Home Early Guarantee ;-)
