ControlSoft Access Control Help on Site
The AI assistant giving security technicians instant support on ControlSoft Readers & RF Transmitters alongside Standalone Access Control (SOLO™ & All-in-One Series) equipment.
Free to try
Support across ControlSoft Readers & RF Transmitters and networked controllers
AI-powered help
Solve ControlSoft access issues faster
Get accurate access control guidance drawn from instruction manuals and trade knowledge across Networked Access Control (iNet™ Platform) units, Standalone Access Control (SOLO™ & All-in-One Series) hardware, and ControlSoft Readers & RF Transmitters on every visit.
Accurate answers - quick!
Get prompt technical answers delivered clearly on site. When you face communication faults on an iNet 1DR or power issues on an AC-3210 standalone door controller, resolve routine queries without phoning support lines or waiting on hold while your customer is waiting by the door.
Accurate answers - quick!
Get prompt technical answers delivered clearly on site. When you face communication faults on an iNet 1DR or power issues on an AC-3210 standalone door controller, resolve routine queries without phoning support lines or waiting on hold while your customer is waiting by the door.
Accurate answers - quick!
Get prompt technical answers delivered clearly on site. When you face communication faults on an iNet 1DR or power issues on an AC-3210 standalone door controller, resolve routine queries without phoning support lines or waiting on hold while your customer is waiting by the door.
Instruction manual sources
Receive page-specific instruction manual citations pointing straight to manufacturer documentation. Verify terminal layouts and diagnostic indicators directly from the original literature when servicing an iNet 2DR networked access controller or commissioning a KP-800 standalone keypad and proximity reader on a busy commercial job.
Instruction manual sources
Receive page-specific instruction manual citations pointing straight to manufacturer documentation. Verify terminal layouts and diagnostic indicators directly from the original literature when servicing an iNet 2DR networked access controller or commissioning a KP-800 standalone keypad and proximity reader on a busy commercial job.
Instruction manual sources
Receive page-specific instruction manual citations pointing straight to manufacturer documentation. Verify terminal layouts and diagnostic indicators directly from the original literature when servicing an iNet 2DR networked access controller or commissioning a KP-800 standalone keypad and proximity reader on a busy commercial job.
iNet 1DR fault-finding
AC-3210 standalone setup
AC-1200 reader diagnostics
ControlSoft manual citations
iNet 1DR fault-finding
AC-3210 standalone setup
AC-1200 reader diagnostics
ControlSoft manual citations
iNet 1DR fault-finding
AC-3210 standalone setup
AC-1200 reader diagnostics
ControlSoft manual citations
iNet 2DR servicing
KP-800 keypad support
Cut tech support calls
Fast door controller fixes
iNet 2DR servicing
KP-800 keypad support
Cut tech support calls
Fast door controller fixes
iNet 2DR servicing
KP-800 keypad support
Cut tech support calls
Fast door controller fixes
Advanced tech
AI toolkit for security technicians
Use specialised AI tools designed for physical security and door entry jobs to finish your access control service visits on schedule, troubleshoot tricky faults quickly, and support your daily work on site.
Accurate Answers
Access detailed guidance with direct manual citations, relevant discussion threads, and video references. Tackle stubborn reader faults on an AC-1100 proximity reader without hunting through piles of paper documents in your van or leaving the access point to search online forums on your phone.
Accurate Answers
Access detailed guidance with direct manual citations, relevant discussion threads, and video references. Tackle stubborn reader faults on an AC-1100 proximity reader without hunting through piles of paper documents in your van or leaving the access point to search online forums on your phone.
Personalized to you
Select your trade, trade discipline, and territory to receive tailored assistance on every call. The system checks compliance with local standards for your installation region while you set up an AC-3210-V standalone door controller, helping ensure your access control job meets regional guidelines every time.
Personalized to you
Select your trade, trade discipline, and territory to receive tailored assistance on every call. The system checks compliance with local standards for your installation region while you set up an AC-3210-V standalone door controller, helping ensure your access control job meets regional guidelines every time.
Improve your skills
Turn on Coach for quick, daily on-the-job refresher sessions that keep your trade knowledge sharp. Refresh your understanding of networked hardware, such as the iNet I/O Expansion Board (IOC), while carrying out routine access maintenance visits or preparing for your next door controller upgrade.
Improve your skills
Turn on Coach for quick, daily on-the-job refresher sessions that keep your trade knowledge sharp. Refresh your understanding of networked hardware, such as the iNet I/O Expansion Board (IOC), while carrying out routine access maintenance visits or preparing for your next door controller upgrade.
Site Lock
Save comprehensive equipment schedules for your regular commercial contracts. Lock your technical queries to a specific building so every note and query regarding the i-Net Intelligent Door Controller remains neatly grouped together for future service visits and routine maintenance checks across the property.
Site Lock
Save comprehensive equipment schedules for your regular commercial contracts. Lock your technical queries to a specific building so every note and query regarding the i-Net Intelligent Door Controller remains neatly grouped together for future service visits and routine maintenance checks across the property.
Ninja Mode
Deploy multiple coordinated AI agents working at once to unravel intricate multi-device problems on site. Ninja Mode works through complex integration faults between an AC-1800 long range RF receiver and reader and connected locking hardware, helping you pinpoint intermittent issues without prolonged downtime.
Ninja Mode
Deploy multiple coordinated AI agents working at once to unravel intricate multi-device problems on site. Ninja Mode works through complex integration faults between an AC-1800 long range RF receiver and reader and connected locking hardware, helping you pinpoint intermittent issues without prolonged downtime.
Notes
Speak your job notes and take photos of your completed access installation to generate clean site reports without typing. Capture your finished work on an AC-3212 vandal resistant proximity reader head and let the AI compile professional client summaries ready to share instantly.
Notes
Speak your job notes and take photos of your completed access installation to generate clean site reports without typing. Capture your finished work on an AC-3212 vandal resistant proximity reader head and let the AI compile professional client summaries ready to share instantly.
Easy to use
Field ready
Built for teams
Transparent Pricing, No Surprises
Flexible Plans for All
Choose a plan to suit your access control jobs and expand as your team grows.
Monthly
Yearly
2 months free
Free
$0
user/month
Try it on your next job
500 credits / one-off
ALL industry sectors (knowledge-base)
Custom knowledge upload (with limit)
Ninja Mode (advanced problem solver)
Meme Mode ;-)
Solo
$20
user/month + tax
Fix it solo. Fix it right.
5,000 credits / month*
ALL industry sectors (knowledge-base)
Ninja Mode for tough faults
Rocket Fuel Agents for parts and kit
Share to the Community Brain
Job notes
Meme Mode ;-)
Pro
Popular
$35
user/month + tax
Everything in Solo, plus:
10,000 credits / month*
Private Brain for your own data
Answers from your private Brain
Site Lock for your sites and kit
Custom branding
Daily Coach
10x manual uploads
Coming soon: analytics, API, bulk export
Monthly
Yearly
2 months free
Free
$0
user/month
Try it on your next job
500 credits / one-off
ALL industry sectors (knowledge-base)
Custom knowledge upload (with limit)
Ninja Mode (advanced problem solver)
Meme Mode ;-)
Solo
$20
user/month + tax
Fix it solo. Fix it right.
5,000 credits / month*
ALL industry sectors (knowledge-base)
Ninja Mode for tough faults
Rocket Fuel Agents for parts and kit
Share to the Community Brain
Job notes
Meme Mode ;-)
Pro
Popular
$35
user/month + tax
Everything in Solo, plus:
10,000 credits / month*
Private Brain for your own data
Answers from your private Brain
Site Lock for your sites and kit
Custom branding
Daily Coach
10x manual uploads
Coming soon: analytics, API, bulk export
The future - NOW!
Vision XR
Be the first to access 'Vision XR' - the AI Tech Assistant glasses from Super Engineer
Vision XR
Trial our special AI Glasses designed for tradesmen (coming soon!). The perfect accessory for any tradesman, giving them technical instructions via visual (Head Up Display) & audio (earpiece).
Vision XR
Trial our special AI Glasses designed for tradesmen (coming soon!). The perfect accessory for any tradesman, giving them technical instructions via visual (Head Up Display) & audio (earpiece).
Your queries
Questions? Answers!
Learn more about Super Engineer
Which ControlSoft access control equipment is supported by Super Engineer?
Super Engineer covers key ranges across the brand. Networked Access Control (iNet™ Platform): iNet 1DR, a single door unit supporting up to two readers with onboard TCP/IP • iNet 2DR, a networked access controller • iNet I/O Expansion Board (IOC), an expansion module • i-Net Intelligent Door Controller, an intelligent door controller. Standalone Access Control (SOLO™ & All-in-One Series): AC-3210, a standalone door controller • AC-3210-V, a standalone door controller • AC-3100, a proximity reader and standalone door controller • KP-800, a standalone keypad and proximity reader. Readers & RF Transmitters: AC-1200, a proximity reader • AC-1100, a proximity reader • AC-3212, a vandal resistant proximity reader head • AC-1800, a long range RF receiver and reader. These are only examples — the Super Engineer app covers many more ControlSoft models.
Is Super Engineer affiliated with ControlSoft?
No. Super Engineer is a completely independent technical assistant built specifically for security technicians and trades working on site. The platform is not connected with, endorsed by, or associated with ControlSoft in any way. All brand names, trade marks, and product designations—such as the iNet 1DR, iNet 2DR, and AC-3210—are the property of ControlSoft and are cited solely to identify the access control hardware technicians encounter in the field. Super Engineer gathers technical information from published instruction manuals, user contributions, and security industry discussions. It provides direct manual page references and structured troubleshooting guidance on door controllers and readers so technicians can solve installation and maintenance queries quickly on site without needing to ring manufacturer help lines.
How does Super Engineer help during ControlSoft installations and upgrades?
Super Engineer assists technicians through every phase of access control installations, routine servicing, urgent fault calls, and hardware upgrades. When commissioning an iNet 1DR, configured with Controlsoft's Identity Access software, the app identifies relevant manual diagrams and configuration details immediately so you can verify connections on site. If you are carrying out an upgrade with an AC-3100 proximity reader and standalone door controller, the assistant directs you straight to manual pages covering power inputs and lock release connections. During maintenance calls on an AC-1200 proximity reader or an iNet 2DR networked access controller, you can diagnose communication faults, check reader indicators, and complete your service checklist without waiting on technical support lines.
Can Super Engineer assist with fault calls across different ranges?
Yes, Super Engineer provides structured troubleshooting support across all ControlSoft networked access control and standalone door equipment during reactive fault calls. When an AC-3210 standalone door controller fails to trigger a lock release or shows intermittent power behaviour, the app quickly references published manual sections to help you trace supply and relay faults. For issues on older installations using an AC-3212 vandal resistant proximity reader head or an AC-1100 proximity reader, technicians can pull up diagnostic steps to isolate reader wiring faults or token read errors. Even on networked sites where an iNet I/O Expansion Board (IOC) experiences bus communication issues, Super Engineer delivers page-specific guidance to help you resolve the fault and restore door security quickly.
How do maintenance teams use the platform across ControlSoft sites?
Access control teams rely on Super Engineer across commercial facilities to share controller notes, site histories, and hardware records between duty technicians. By using Site Lock, technicians maintaining properties equipped with an i-Net Intelligent Door Controller or multiple KP-800 standalone keypad and proximity reader units can access previous fault logs, configuration notes, and installation photos in one workspace. When a technician arrives on site to service an AC-1800 long range RF receiver and reader or an iNet 2DR networked access controller, they instantly see the history of past callouts and common door issues recorded by colleagues. Team members can query the system through mobile apps, WhatsApp, Slack, or email, allowing fast collaboration and preventing duplicated diagnostic work on complex access control jobs.
Which ControlSoft access control equipment is supported by Super Engineer?
Is Super Engineer affiliated with ControlSoft?
How does Super Engineer help during ControlSoft installations and upgrades?
Can Super Engineer assist with fault calls across different ranges?
How do maintenance teams use the platform across ControlSoft sites?
Feel free to mail us for any enquiries : team@superengineer.app
Extra tools
Field productivity features
Helpful built-in extras designed to make everyday site visits simpler.
Source equipment easily
Locate replacement equipment rapidly when you need an urgent swap. Parts Scout finds the closest or best-priced components, including an AC-1100 proximity reader or AC-3210-V standalone door controller, with complete part numbers.
Source equipment easily
Locate replacement equipment rapidly when you need an urgent swap. Parts Scout finds the closest or best-priced components, including an AC-1100 proximity reader or AC-3210-V standalone door controller, with complete part numbers.
Meme Mode
Share lighthearted WIN, FAIL, or HAPPY CUSTOMER memes with colleagues after wrapping up a complicated iNet 1DR commissioning job. A great way to celebrate a job well done before driving to the next site.
Meme Mode
Share lighthearted WIN, FAIL, or HAPPY CUSTOMER memes with colleagues after wrapping up a complicated iNet 1DR commissioning job. A great way to celebrate a job well done before driving to the next site.
Made by engineers for engineers
What Early Users Say
Read what some of the first test users are saying about Super Engineer
Love the speed it finds answers from manuals. Especially on older more obscure equipment
Brendan
Security Engineer
Love the speed it finds answers from manuals. Especially on older more obscure equipment
Brendan
Security Engineer
We especially like the fact we can upload our specific company settings - as engineers are always forgetting them!
Alessandro
Company owner
We especially like the fact we can upload our specific company settings - as engineers are always forgetting them!
Alessandro
Company owner
We've uploaded all our support docs to the Brain so engineers don't have to call me all the time
David
Tech support manager
We've uploaded all our support docs to the Brain so engineers don't have to call me all the time
David
Tech support manager
Finish on time
Smart technical help for access control technicians
Smart technical help for access control technicians
Whether it’s handling a new piece of equipment, finding you that perfect morning snack or sourcing a missing piece of kit, Super Engineer’s AI makes your life easier & makes you smarter.
Includes our Get Home Early Guarantee ;-)
Whether it’s handling a new piece of equipment, finding you that perfect morning snack or sourcing a missing piece of kit, Super Engineer’s AI makes your life easier & makes you smarter.
Includes our Get Home Early Guarantee ;-)
