DoorKing Technical Help For Smart Technicians
The AI assistant giving security technicians technical answers for DoorKing 1830 Series telephone entry units and 1812 Series access control systems.
Free to try
Get help on DoorKing 1812 Series, 1830 Series and keypads
AI technical help
Solve any DoorKing site issue
Get clear answers straight from manufacturer manuals and field expertise for the DoorKing ranges you service, covering telephone entry systems, standalone access controllers and digital keypads on every call.
Accurate answers on site
Stuck at a gate entrance with an impatient client waiting? Get concise technical guidance for your 1835 commercial telephone entry system setup or an 1838 Access Controller service call right on your mobile phone, without waiting on hold in telephone queues for manufacturer technical support or searching through bulky paperwork.
Accurate answers on site
Stuck at a gate entrance with an impatient client waiting? Get concise technical guidance for your 1835 commercial telephone entry system setup or an 1838 Access Controller service call right on your mobile phone, without waiting on hold in telephone queues for manufacturer technical support or searching through bulky paperwork.
Accurate answers on site
Stuck at a gate entrance with an impatient client waiting? Get concise technical guidance for your 1835 commercial telephone entry system setup or an 1838 Access Controller service call right on your mobile phone, without waiting on hold in telephone queues for manufacturer technical support or searching through bulky paperwork.
Direct manual page citations
Check technical facts directly from original documentation while working on site. Super Engineer provides page-specific manual references for the 1812 Access Plus or 1837 telephone entry system, letting you check details straight from the manufacturer guide without wasting time digging through printed paperwork at the gate.
Direct manual page citations
Check technical facts directly from original documentation while working on site. Super Engineer provides page-specific manual references for the 1812 Access Plus or 1837 telephone entry system, letting you check details straight from the manufacturer guide without wasting time digging through printed paperwork at the gate.
Direct manual page citations
Check technical facts directly from original documentation while working on site. Super Engineer provides page-specific manual references for the 1812 Access Plus or 1837 telephone entry system, letting you check details straight from the manufacturer guide without wasting time digging through printed paperwork at the gate.
1812 Classic fault-finding
1837 telephone entry setup
1515 Digital Keypad servicing
1838 Access Controller support
1812 Classic fault-finding
1837 telephone entry setup
1515 Digital Keypad servicing
1838 Access Controller support
1812 Classic fault-finding
1837 telephone entry setup
1515 Digital Keypad servicing
1838 Access Controller support
1834 multi-resident diagnosis
1812 Plus maintenance help
1520 controller assistance
1838 Access Plus guidance
1834 multi-resident diagnosis
1812 Plus maintenance help
1520 controller assistance
1838 Access Plus guidance
1834 multi-resident diagnosis
1812 Plus maintenance help
1520 controller assistance
1838 Access Plus guidance
Technician AI toolkit
Built for security technicians
Use the latest AI technologies to improve your everyday work performance on DoorKing telephone entry and access systems, resolve difficult site call-outs and become a Super Engineer.
Accurate Answers
Receive clear technical guidance for your 1834 telephone entry unit installation or 1812 Classic repair, complete with forum discussions, relevant video references and page-specific manual citations so you never have to search through lengthy paper manuals yourself while balancing on steps or standing out in the rain.
Accurate Answers
Receive clear technical guidance for your 1834 telephone entry unit installation or 1812 Classic repair, complete with forum discussions, relevant video references and page-specific manual citations so you never have to search through lengthy paper manuals yourself while balancing on steps or standing out in the rain.
Personalized to you
Customise support to your location, trade and language. When working on a 1515 Digital Keypad or commercial access controller, check compliance with local standards and add company documentation into your Private Brain, giving your security business tailored answers that match how your technicians work in the field.
Personalized to you
Customise support to your location, trade and language. When working on a 1515 Digital Keypad or commercial access controller, check compliance with local standards and add company documentation into your Private Brain, giving your security business tailored answers that match how your technicians work in the field.
Improve your skills
Sharpen your access control tradecraft right on the job without sitting in distant training rooms. Set up Coach for regular, bite-sized training sessions that keep your diagnostic skills sharp across the entire DoorKing 1830 Series telephone entry line, helping you tackle complex gate and door calls with ease.
Improve your skills
Sharpen your access control tradecraft right on the job without sitting in distant training rooms. Set up Coach for regular, bite-sized training sessions that keep your diagnostic skills sharp across the entire DoorKing 1830 Series telephone entry line, helping you tackle complex gate and door calls with ease.
Site Lock
Working on a residential development with an 1837 entry system and multiple vehicle gates? Use Site Lock to store lists of DoorKing equipment and notes tied specifically to that property, so any technician returning to the site has full visibility of past jobs, controller locations and hardware configurations instantly.
Site Lock
Working on a residential development with an 1837 entry system and multiple vehicle gates? Use Site Lock to store lists of DoorKing equipment and notes tied specifically to that property, so any technician returning to the site has full visibility of past jobs, controller locations and hardware configurations instantly.
Ninja Mode
When facing difficult multi-point entry faults, activate Ninja Mode to get multi-agent AI help. Multiple AI agents work at once to diagnose tricky interlock hardware problems across your 1838 Access Controller installation and external entry devices, giving you clear technical troubleshooting steps to resolve stubborn issues quickly.
Ninja Mode
When facing difficult multi-point entry faults, activate Ninja Mode to get multi-agent AI help. Multiple AI agents work at once to diagnose tricky interlock hardware problems across your 1838 Access Controller installation and external entry devices, giving you clear technical troubleshooting steps to resolve stubborn issues quickly.
Notes
Never spend evenings writing out messy paperwork or manual job reports again. After commissioning an 1812 Plus telephone entry system or 1520 Stand-Alone Access Controller, simply speak and take photos so the AI formats a comprehensive, professional site report ready to share with your office and the customer.
Notes
Never spend evenings writing out messy paperwork or manual job reports again. After commissioning an 1812 Plus telephone entry system or 1520 Stand-Alone Access Controller, simply speak and take photos so the AI formats a comprehensive, professional site report ready to share with your office and the customer.
Easy to use
Hands-free notes
Scalable for teams
Transparent Pricing, No Surprises
Flexible Plans for All
Pick a plan that fits your security trade business and start working smarter.
Monthly
Yearly
2 months free
Free
$0
user/month
Try it on your next job
500 credits / one-off
ALL industry sectors (knowledge-base)
Custom knowledge upload (with limit)
Ninja Mode (advanced problem solver)
Meme Mode ;-)
Solo
$20
user/month + tax
Fix it solo. Fix it right.
5,000 credits / month*
ALL industry sectors (knowledge-base)
Ninja Mode for tough faults
Rocket Fuel Agents for parts and kit
Share to the Community Brain
Job notes
Meme Mode ;-)
Pro
Popular
$35
user/month + tax
Everything in Solo, plus:
10,000 credits / month*
Private Brain for your own data
Answers from your private Brain
Site Lock for your sites and kit
Custom branding
Daily Coach
10x manual uploads
Coming soon: analytics, API, bulk export
Monthly
Yearly
2 months free
Free
$0
user/month
Try it on your next job
500 credits / one-off
ALL industry sectors (knowledge-base)
Custom knowledge upload (with limit)
Ninja Mode (advanced problem solver)
Meme Mode ;-)
Solo
$20
user/month + tax
Fix it solo. Fix it right.
5,000 credits / month*
ALL industry sectors (knowledge-base)
Ninja Mode for tough faults
Rocket Fuel Agents for parts and kit
Share to the Community Brain
Job notes
Meme Mode ;-)
Pro
Popular
$35
user/month + tax
Everything in Solo, plus:
10,000 credits / month*
Private Brain for your own data
Answers from your private Brain
Site Lock for your sites and kit
Custom branding
Daily Coach
10x manual uploads
Coming soon: analytics, API, bulk export
The future - NOW!
Vision XR
Be the first to access 'Vision XR' - the AI Tech Assistant glasses from Super Engineer
Vision XR
Trial our special AI Glasses designed for tradesmen (coming soon!). The perfect accessory for any tradesman, giving them technical instructions via visual (Head Up Display) & audio (earpiece).
Vision XR
Trial our special AI Glasses designed for tradesmen (coming soon!). The perfect accessory for any tradesman, giving them technical instructions via visual (Head Up Display) & audio (earpiece).
DoorKing technical FAQ
Got questions? We have answers
Everything security technicians need to know about Super Engineer.
Which DoorKing equipment does Super Engineer cover?
Super Engineer supports technicians across the core access ranges • 1812 Series: 1812 Classic standalone residential telephone intercom • 1812 Plus enhanced telephone entry system • 1812 Access Plus PC-programmable telephone entry and access controller • 1830 Series: 1837 high-capacity telephone entry and access control system • 1835 commercial telephone entry system • 1834 budget-focused multi-resident telephone entry unit • 1838 Series: 1838 Access Controller high-capacity multi-door controller • 1838 Access Plus compact PC-programmable access control unit • Standalone Digital Keypads: 1515 Digital Keypad vandal-resistant standalone digital entry keypad • 1520 Stand-Alone Access Controller standalone digital keypad and card reader controller. Please note these are only examples — the Super Engineer app covers many more DoorKing models.
Is Super Engineer affiliated with DoorKing?
No. Super Engineer is an independent technical assistant created specifically for trade technicians working in the field, operating entirely without manufacturer backing, sponsorship, commercial affiliation or corporate links to DoorKing. All DoorKing product ranges and specific model names—including the 1812 Series, 1830 Series and 1838 Series—belong entirely to their respective trademark owners and are referenced solely to describe the access control and telephone entry hardware that technicians install and maintain on site. By bringing together manufacturer instruction manuals, practical trade insights and smart AI retrieval, the platform provides technicians with immediate diagnostic assistance, relevant manual page citations and clear job support without the frustration of waiting on busy manufacturer helplines while standing by a customer gate.
How does it help on DoorKing installs and upgrades?
Super Engineer supports technicians through every stage of DoorKing access control work, whether you are completing new installations, routine servicing, emergency fault calls or full system upgrades on site. When commissioning an 1835 commercial telephone entry system at a business park, configuring a 1520 Stand-Alone Access Controller at an internal door, or retrofitting an 1838 Access Plus unit, the app delivers relevant manual page references and technical guidance tailored to the task. You can quickly check terminal connections, examine programming options and resolve unexpected communication or power faults without having to thumb through folded paper booklets while balanced on a ladder. Technicians working on multi-tenant upgrades with an 1837 system or residential retrofits with an 1812 Access Plus can verify operational parameters promptly, finish commissioning smoothly and move straight on to their next booked service call.
Can I use it for older DoorKing units on site?
Yes, Super Engineer is built to support technicians working on older or long-installed DoorKing access control equipment across residential and commercial premises. If you arrive on site to fault-find an older 1812 Classic standalone residential telephone intercom or a weathered 1515 Digital Keypad that has been exposed to the elements for years, the assistant quickly points you to relevant instruction manual pages and diagnostic steps for that legacy model. Technicians frequently encounter older 1834 budget-focused multi-resident telephone entry units where original documentation has long been lost, making instant access to digital manual references and past field notes invaluable. Instead of phoning the office or searching through scattered vehicle folders to locate legacy schematics, you can identify terminal layouts, evaluate hardware faults and get older entry systems operational again on your first visit.
How do security teams use it across DoorKing jobs daily?
Security installation and maintenance teams use Super Engineer every day to streamline communications, speed up diagnostics and standardise documentation across all DoorKing hardware. Technicians on the road use Site Lock to keep equipment registers and past call notes organised for gated communities operating an 1837 high-capacity telephone entry system or commercial sites secured by an 1838 Access Controller. When a junior technician tackles an unfamiliar 1812 Plus enhanced telephone entry system or commissions a 1520 Stand-Alone Access Controller, team workspaces allow them to review shared notes and manual citations added by senior colleagues. By using the voice-powered Notes tool to record job summaries and taking photos before leaving the gate, your entire technical team builds a shared knowledge base that makes future maintenance calls faster and far more consistent.
Which DoorKing equipment does Super Engineer cover?
Is Super Engineer affiliated with DoorKing?
How does it help on DoorKing installs and upgrades?
Can I use it for older DoorKing units on site?
How do security teams use it across DoorKing jobs daily?
Feel free to mail us for any enquiries : team@superengineer.app
Smart bonus tools
Extra features for technicians
Discover practical built-in tools crafted for technicians working in the field.
Source equipment easily
Need a replacement power transformer, replacement relay board or new housing for an 1838 Access Controller or 1515 Digital Keypad? Parts Scout locates the closest and most cost-effective parts with part numbers, keeping your gate and access jobs moving without delay.
Source equipment easily
Need a replacement power transformer, replacement relay board or new housing for an 1838 Access Controller or 1515 Digital Keypad? Parts Scout locates the closest and most cost-effective parts with part numbers, keeping your gate and access jobs moving without delay.
Meme Mode
Just spent two hours diagnosing an intermittent phone line fault on an 1835 commercial telephone entry system in pouring rain? Send WIN, FAIL or HAPPY CUSTOMER memes to colleagues to celebrate your site fix or share a laugh across your team.
Meme Mode
Just spent two hours diagnosing an intermittent phone line fault on an 1835 commercial telephone entry system in pouring rain? Send WIN, FAIL or HAPPY CUSTOMER memes to colleagues to celebrate your site fix or share a laugh across your team.
Made by engineers for engineers
What Early Users Say
Read what some of the first test users are saying about Super Engineer
Love the speed it finds answers from manuals. Especially on older more obscure equipment
Brendan
Security Engineer
Love the speed it finds answers from manuals. Especially on older more obscure equipment
Brendan
Security Engineer
We especially like the fact we can upload our specific company settings - as engineers are always forgetting them!
Alessandro
Company owner
We especially like the fact we can upload our specific company settings - as engineers are always forgetting them!
Alessandro
Company owner
We've uploaded all our support docs to the Brain so engineers don't have to call me all the time
David
Tech support manager
We've uploaded all our support docs to the Brain so engineers don't have to call me all the time
David
Tech support manager
Finish work on time
Pro-grade assistance for DoorKing technicians
Pro-grade assistance for DoorKing technicians
Whether it’s handling a new piece of equipment, finding you that perfect morning snack or sourcing a missing piece of kit, Super Engineer’s AI makes your life easier & makes you smarter.
Includes our Get Home Early Guarantee ;-)
Whether it’s handling a new piece of equipment, finding you that perfect morning snack or sourcing a missing piece of kit, Super Engineer’s AI makes your life easier & makes you smarter.
Includes our Get Home Early Guarantee ;-)
