Supercharge Your DSC Alarm Work
The AI assistant helping technicians install, commission and fault-find DSC intruder alarm hardware across the PowerSeries Neo and PowerSeries Pro ranges with speed and confidence.
Free to try
Expert help across DSC PowerSeries Neo, PowerSeries Pro and Classic PowerSeries
AI-powered help
Master Any DSC Alarm Job
Get direct guidance from manufacturer documentation and trade knowledge across PowerSeries Neo, PowerSeries Pro, Classic PowerSeries and Wireless & Self-Contained Series panels to resolve tricky faults and complete routine intruder alarm servicing without delay.
Fast, Accurate Answers
Stuck at an unfamiliar panel on a call-out? Get clear diagnostic guidance for your HS2032 hybrid control panel or commercial HS3032 setup without waiting on technical support. The app clarifies complex zone wiring queries, power faults and tamper issues directly at the keypad.
Fast, Accurate Answers
Stuck at an unfamiliar panel on a call-out? Get clear diagnostic guidance for your HS2032 hybrid control panel or commercial HS3032 setup without waiting on technical support. The app clarifies complex zone wiring queries, power faults and tamper issues directly at the keypad.
Fast, Accurate Answers
Stuck at an unfamiliar panel on a call-out? Get clear diagnostic guidance for your HS2032 hybrid control panel or commercial HS3032 setup without waiting on technical support. The app clarifies complex zone wiring queries, power faults and tamper issues directly at the keypad.
Direct Manual References
Super Engineer provides page-specific citations straight from the documentation. When you are commissioning a flagship hybrid panel like the HS2128 or maintaining a legacy PC1864, you can quickly jump straight to the relevant manual pages to verify your work on site.
Direct Manual References
Super Engineer provides page-specific citations straight from the documentation. When you are commissioning a flagship hybrid panel like the HS2128 or maintaining a legacy PC1864, you can quickly jump straight to the relevant manual pages to verify your work on site.
Direct Manual References
Super Engineer provides page-specific citations straight from the documentation. When you are commissioning a flagship hybrid panel like the HS2128 or maintaining a legacy PC1864, you can quickly jump straight to the relevant manual pages to verify your work on site.
HS2016 fault-finding
HS3032 commercial installs
PC1832 legacy servicing
HS2128 zone expansion
HS2016 fault-finding
HS3032 commercial installs
PC1832 legacy servicing
HS2128 zone expansion
HS2016 fault-finding
HS3032 commercial installs
PC1832 legacy servicing
HS2128 zone expansion
PC9155 wireless diagnostics
HS3128 hybrid panel support
PC1616 tamper troubleshooting
HS2064 panel maintenance
PC9155 wireless diagnostics
HS3128 hybrid panel support
PC1616 tamper troubleshooting
HS2064 panel maintenance
PC9155 wireless diagnostics
HS3128 hybrid panel support
PC1616 tamper troubleshooting
HS2064 panel maintenance
Advanced technical tools
AI Toolkit for Alarm Technicians
Equip yourself with specialist AI tools built for the field. Tackle complex DSC alarm diagnostics, generate detailed site notes effortlessly and expand your practical security skills on every visit.
Accurate Answers
Get high-level technical guidance complete with page-specific manual citations and trade references when fault-finding on an HS2064 hybrid control panel. Resolve intermittent communication trouble, power warnings or bus errors without scouring through lengthy PDFs or waiting in telephone queues.
Accurate Answers
Get high-level technical guidance complete with page-specific manual citations and trade references when fault-finding on an HS2064 hybrid control panel. Resolve intermittent communication trouble, power warnings or bus errors without scouring through lengthy PDFs or waiting in telephone queues.
Personalized to you
Tailor your technical assistant to your security trade and region. When installing a commercial hybrid control panel like the HS3248, answers adapt to your location and check compliance with local security standards. You can also store your company practices in your Private Brain.
Personalized to you
Tailor your technical assistant to your security trade and region. When installing a commercial hybrid control panel like the HS3248, answers adapt to your location and check compliance with local security standards. You can also store your company practices in your Private Brain.
Improve your skills
Sharpen your security expertise directly in the field. Turn on Coach to receive bite-sized daily training on the PowerSeries Neo range, brushing up on zone configuration, module additions and routine maintenance tips while between appointments or during quiet moments on site.
Improve your skills
Sharpen your security expertise directly in the field. Turn on Coach to receive bite-sized daily training on the PowerSeries Neo range, brushing up on zone configuration, module additions and routine maintenance tips while between appointments or during quiet moments on site.
Site Lock
Keep site-specific alarm details organized when servicing regular premises. Lock your queries to a client building to track every installed legacy control panel, such as a PC5020, remembering zone lists, previous trouble events and peripheral hardware across all your maintenance visits.
Site Lock
Keep site-specific alarm details organized when servicing regular premises. Lock your queries to a client building to track every installed legacy control panel, such as a PC5020, remembering zone lists, previous trouble events and peripheral hardware across all your maintenance visits.
Ninja Mode
Solve tricky, interconnected system issues using Ninja Mode. Multiple AI agents work simultaneously to analyse complex communication faults, bus anomalies and auxiliary supply problems on large PowerSeries Pro commercial installations, guiding you through methodical diagnostics step by step.
Ninja Mode
Solve tricky, interconnected system issues using Ninja Mode. Multiple AI agents work simultaneously to analyse complex communication faults, bus anomalies and auxiliary supply problems on large PowerSeries Pro commercial installations, guiding you through methodical diagnostics step by step.
Notes
Never spend your evening writing job reports again. After completing an inspection or battery swap on a PC9155 two-way wireless control panel, simply talk into the app and take pictures. The AI instantly generates a formatted, professional handover report ready for the customer.
Notes
Never spend your evening writing job reports again. After completing an inspection or battery swap on a PC9155 two-way wireless control panel, simply talk into the app and take pictures. The AI instantly generates a formatted, professional handover report ready for the customer.
Built for security
Hands-free on site
Faster fault resolution
Transparent Pricing, No Surprises
Flexible Plans for All
Pick a practical plan designed to support your security jobs and team as you expand.
Monthly
Yearly
2 months free
Free
$0
user/month
Try it on your next job
500 credits / one-off
ALL industry sectors (knowledge-base)
Custom knowledge upload (with limit)
Ninja Mode (advanced problem solver)
Meme Mode ;-)
Solo
$20
user/month + tax
Fix it solo. Fix it right.
5,000 credits / month*
ALL industry sectors (knowledge-base)
Ninja Mode for tough faults
Rocket Fuel Agents for parts and kit
Share to the Community Brain
Job notes
Meme Mode ;-)
Pro
Popular
$35
user/month + tax
Everything in Solo, plus:
10,000 credits / month*
Private Brain for your own data
Answers from your private Brain
Site Lock for your sites and kit
Custom branding
Daily Coach
10x manual uploads
Coming soon: analytics, API, bulk export
Monthly
Yearly
2 months free
Free
$0
user/month
Try it on your next job
500 credits / one-off
ALL industry sectors (knowledge-base)
Custom knowledge upload (with limit)
Ninja Mode (advanced problem solver)
Meme Mode ;-)
Solo
$20
user/month + tax
Fix it solo. Fix it right.
5,000 credits / month*
ALL industry sectors (knowledge-base)
Ninja Mode for tough faults
Rocket Fuel Agents for parts and kit
Share to the Community Brain
Job notes
Meme Mode ;-)
Pro
Popular
$35
user/month + tax
Everything in Solo, plus:
10,000 credits / month*
Private Brain for your own data
Answers from your private Brain
Site Lock for your sites and kit
Custom branding
Daily Coach
10x manual uploads
Coming soon: analytics, API, bulk export
The future - NOW!
Vision XR
Be the first to access 'Vision XR' - the AI Tech Assistant glasses from Super Engineer
Vision XR
Trial our special AI Glasses designed for tradesmen (coming soon!). The perfect accessory for any tradesman, giving them technical instructions via visual (Head Up Display) & audio (earpiece).
Vision XR
Trial our special AI Glasses designed for tradesmen (coming soon!). The perfect accessory for any tradesman, giving them technical instructions via visual (Head Up Display) & audio (earpiece).
Helpful answers
Frequently Asked Questions
Everything you need to know about Super Engineer on site.
Which DSC intruder alarm equipment does Super Engineer cover?
Super Engineer assists alarm technicians across every major family of DSC intruder alarm hardware, offering immediate guidance for installations, routine maintenance and reactive servicing calls. PowerSeries Neo: HS2016 hybrid control panel • HS2032 hybrid control panel • HS2064 hybrid control panel • HS2128 flagship hybrid panel. PowerSeries Pro: HS3032 commercial Grade hybrid control panel • HS3128 hybrid panel • HS3248 commercial hybrid control panel. Classic PowerSeries: PC1616 legacy hybrid control panel • PC1832 mid-tier legacy hybrid panel • PC1864 high-spec legacy hybrid panel • PC5020 legacy control panel. Wireless & Self-Contained Series: PC9155 two-way wireless control panel. Whether you need help with peripheral addressing, expander diagnostics or keypad trouble indications, our knowledge base provides clear guidance. These are only examples — the Super Engineer app covers many more DSC models.
Is Super Engineer affiliated with DSC?
No. Super Engineer is a completely independent technical tool built to support security technicians during their day-to-day installation, servicing and fault-finding work. We hold no affiliation, sponsorship or formal connection with DSC, and all product names, panel designations and registered trademarks belong entirely to their respective owners. The platform operates as a practical on-site AI assistant, drawing on an extensive knowledge base of instruction manuals, technical publications, trade forums and equipment documentation. This setup gives technicians rapid access to page-specific manual references, diagnostic tips and hands-free report generation without waiting on telephone support lines while standing in front of an intruder alarm panel, helping trade professionals solve hardware problems independently.
How does Super Engineer assist with DSC alarm installs and servicing?
Super Engineer supports technicians through every stage of an intruder security project, from initial system setup to reactive call-outs. During a new commercial installation on an HS3032 commercial Grade hybrid control panel or an HS3128 hybrid panel, the assistant helps clarify bus connections and module addressing. When carrying out routine annual servicing on an HS2016 hybrid control panel or HS2032 hybrid control panel, you can quickly review battery test guidelines and peripheral fault logs. If you attend an upgrade call for a legacy PC1616 legacy hybrid control panel or PC1832 mid-tier legacy hybrid panel, Super Engineer points out expansion options and wiring considerations while directing you to relevant manual pages without needing telephone helpdesks.
Can Super Engineer help with legacy Classic PowerSeries panels?
Yes, legacy hardware is fully supported. Many intruder technicians regularly encounter older systems in commercial properties and domestic dwellings where paper documentation was lost years ago. Super Engineer maintains comprehensive documentation for Classic PowerSeries panels, including the PC1616 legacy hybrid control panel, PC1832 mid-tier legacy hybrid panel, PC1864 high-spec legacy hybrid panel and PC5020 legacy control panel. When you face an unfamiliar trouble condition, power warning or tamper fault on a PC5020, you can ask questions in plain language. The app surfaces relevant diagnostic concepts and page-specific manual references from technical guides, enabling you to diagnose older equipment effectively or plan a smooth system upgrade. This makes working on long-installed alarm panels straightforward, saving you from searching online forums or calling former colleagues for advice while on site.
How do security teams use Super Engineer across DSC ranges?
Security companies deploy Super Engineer to give every technician immediate access to consistent technical intelligence across diverse sites and hardware. Junior technicians can tackle installations on a PowerSeries Neo HS2064 hybrid control panel or PowerSeries Pro HS3248 commercial hybrid control panel with guidance on peripheral connections and device commissioning. Senior technicians use Private Brain to store company installation standards, customer records and bespoke handover notes. With Site Lock, the whole team shares equipment lists, past service history and site-specific notes for individual client properties. Communication is effortless across the mobile app, web platform, WhatsApp, Slack or email. When a technician encounters a stubborn fault on a PC9155 two-way wireless control panel or an HS2128 flagship hybrid panel, they get clear guidance immediately rather than calling back to the office, keeping operations running smoothly.
Which DSC intruder alarm equipment does Super Engineer cover?
Is Super Engineer affiliated with DSC?
How does Super Engineer assist with DSC alarm installs and servicing?
Can Super Engineer help with legacy Classic PowerSeries panels?
How do security teams use Super Engineer across DSC ranges?
Feel free to mail us for any enquiries : team@superengineer.app
Built for technicians
Smart Extra Features
Practical on-the-job tools to make every alarm service call faster and simpler.
Source equipment easily
Need a replacement power supply or wireless transceiver for an HS2032 hybrid control panel? Parts Scout identifies the part number and locates the closest, cheapest trade distributor so you can replace faulty components and finish your alarm repair without wasted travel.
Source equipment easily
Need a replacement power supply or wireless transceiver for an HS2032 hybrid control panel? Parts Scout identifies the part number and locates the closest, cheapest trade distributor so you can replace faulty components and finish your alarm repair without wasted travel.
Meme Mode
Finally cleared that intermittent tamper loop on a stubborn HS3248 commercial hybrid control panel? Fire off a WIN or HAPPY CUSTOMER meme to your fellow technicians to celebrate wrapping up a tricky installation before heading home.
Meme Mode
Finally cleared that intermittent tamper loop on a stubborn HS3248 commercial hybrid control panel? Fire off a WIN or HAPPY CUSTOMER meme to your fellow technicians to celebrate wrapping up a tricky installation before heading home.
Made by engineers for engineers
What Early Users Say
Read what some of the first test users are saying about Super Engineer
Love the speed it finds answers from manuals. Especially on older more obscure equipment
Brendan
Security Engineer
Love the speed it finds answers from manuals. Especially on older more obscure equipment
Brendan
Security Engineer
We especially like the fact we can upload our specific company settings - as engineers are always forgetting them!
Alessandro
Company owner
We especially like the fact we can upload our specific company settings - as engineers are always forgetting them!
Alessandro
Company owner
We've uploaded all our support docs to the Brain so engineers don't have to call me all the time
David
Tech support manager
We've uploaded all our support docs to the Brain so engineers don't have to call me all the time
David
Tech support manager
Finish your day earlier
The AI Tool Built for Alarm Technicians
The AI Tool Built for Alarm Technicians
Whether it’s handling a new piece of equipment, finding you that perfect morning snack or sourcing a missing piece of kit, Super Engineer’s AI makes your life easier & makes you smarter.
Includes our Get Home Early Guarantee ;-)
Whether it’s handling a new piece of equipment, finding you that perfect morning snack or sourcing a missing piece of kit, Super Engineer’s AI makes your life easier & makes you smarter.
Includes our Get Home Early Guarantee ;-)
