AI Technical Support for Dutypoint Equipment
Get fast technical answers and direct manual references when working on Dutypoint Element HIU Indirect and DUTY RAD Series units on site.
Free to try
Support across Dutypoint Element HIU Indirect, DUTY RAD and DUTY UFH ranges
AI-powered help
Solve Dutypoint faults faster
Get clear guidance drawn from manufacturer manuals and heating trade expertise to service Dutypoint Element HIU Indirect, DUTY RAD Series and DUTY UFH Series units on site.
Fast heating answers
Facing domestic hot water or space-heating issues on an IN15-50-P or HIU DUTY RAD 10/26 Cover? Get concise, reliable guidance right when you need it on site, without waiting on telephone support or thumbing through lengthy paper manuals while a resident or building manager waits.
Fast heating answers
Facing domestic hot water or space-heating issues on an IN15-50-P or HIU DUTY RAD 10/26 Cover? Get concise, reliable guidance right when you need it on site, without waiting on telephone support or thumbing through lengthy paper manuals while a resident or building manager waits.
Fast heating answers
Facing domestic hot water or space-heating issues on an IN15-50-P or HIU DUTY RAD 10/26 Cover? Get concise, reliable guidance right when you need it on site, without waiting on telephone support or thumbing through lengthy paper manuals while a resident or building manager waits.
Manual references
Super Engineer points you directly to relevant manual pages for models such as the IN25-75-P or DUTY UFH 10/26 Heatmaster Bus iCover. That means you can check instructions directly from original documentation right at the unit, ensuring you can confirm technical details quickly without searching.
Manual references
Super Engineer points you directly to relevant manual pages for models such as the IN25-75-P or DUTY UFH 10/26 Heatmaster Bus iCover. That means you can check instructions directly from original documentation right at the unit, ensuring you can confirm technical details quickly without searching.
Manual references
Super Engineer points you directly to relevant manual pages for models such as the IN25-75-P or DUTY UFH 10/26 Heatmaster Bus iCover. That means you can check instructions directly from original documentation right at the unit, ensuring you can confirm technical details quickly without searching.
IN15-50-P fault-finding
DUTY RAD servicing
DUTY UFH setups
IN25-75-P heating support
IN15-50-P fault-finding
DUTY RAD servicing
DUTY UFH setups
IN25-75-P heating support
IN15-50-P fault-finding
DUTY RAD servicing
DUTY UFH setups
IN25-75-P heating support
HIU manual citations
Cut support call waiting
Element HIU assistance
Quick parts sourcing
HIU manual citations
Cut support call waiting
Element HIU assistance
Quick parts sourcing
HIU manual citations
Cut support call waiting
Element HIU assistance
Quick parts sourcing
Advanced tools
Smart toolkit for heating technicians
Harness specialised AI features built to streamline your daily installation, maintenance, and diagnostics work when servicing Dutypoint heat interface unit systems in residential developments and plant rooms across the UK.
Accurate Answers
Receive detailed technical guidance with forum references and page-specific manual citations when troubleshooting heating faults on an IN15-60-P or a HIU DUTY RAD 10/40 Heatm. Bus ICover. Find clear answers straight from technical documentation so you can solve problems on site without guesswork or delays.
Accurate Answers
Receive detailed technical guidance with forum references and page-specific manual citations when troubleshooting heating faults on an IN15-60-P or a HIU DUTY RAD 10/40 Heatm. Bus ICover. Find clear answers straight from technical documentation so you can solve problems on site without guesswork or delays.
Personalized to you
Customise the assistant to your heating profession and location. Super Engineer tailors technical support for your region, checks compliance with local standards for your work, and lets you add bespoke notes and past site records on Element HIU Indirect units to your Private Brain.
Personalized to you
Customise the assistant to your heating profession and location. Super Engineer tailors technical support for your region, checks compliance with local standards for your work, and lets you add bespoke notes and past site records on Element HIU Indirect units to your Private Brain.
Improve your skills
Use Coach to sharpen your technical understanding of modern heat networks through bite-sized on-the-job training. Whether you are servicing an IN20-60-P or commissioning a HIU DUTY UFH 10/40 Cover Watermeter BUS in a residential cupboard, you stay sharp and build expertise as you work.
Improve your skills
Use Coach to sharpen your technical understanding of modern heat networks through bite-sized on-the-job training. Whether you are servicing an IN20-60-P or commissioning a HIU DUTY UFH 10/40 Cover Watermeter BUS in a residential cupboard, you stay sharp and build expertise as you work.
Site Lock
Store specific plant room and utility cupboard setups across multi-dwelling developments. Lock your queries to a residential scheme fitted with the DUTY RAD 10/26 Heatmaster Bus iCover to keep all your unit records, notes, and past heating queries organised in one place.
Site Lock
Store specific plant room and utility cupboard setups across multi-dwelling developments. Lock your queries to a residential scheme fitted with the DUTY RAD 10/26 Heatmaster Bus iCover to keep all your unit records, notes, and past heating queries organised in one place.
Ninja Mode
When tackling complex multi-fault heating issues involving primary network supply and a HIU DUTY UFH 10/60 Cover Dyn.Valve, Ninja Mode deploys multiple AI agents working together at once. It helps you untangle tricky system interactions and resolve complicated heating symptoms systematically on site.
Ninja Mode
When tackling complex multi-fault heating issues involving primary network supply and a HIU DUTY UFH 10/60 Cover Dyn.Valve, Ninja Mode deploys multiple AI agents working together at once. It helps you untangle tricky system interactions and resolve complicated heating symptoms systematically on site.
Notes
Save time on site paperwork after completing a service. Simply speak your findings and snap photos of the IN25-75-P installation, and the AI automatically drafts and formats a professional job note or site report ready to share with your office or client.
Notes
Save time on site paperwork after completing a service. Simply speak your findings and snap photos of the IN25-75-P installation, and the AI automatically drafts and formats a professional job note or site report ready to share with your office or client.
Easy to use
Ready for site
Scales for teams
Transparent Pricing, No Surprises
Flexible Plans for All
Choose a plan to boost your technical productivity on heating jobs.
Monthly
Yearly
2 months free
Free
$0
user/month
Try it on your next job
500 credits / one-off
ALL industry sectors (knowledge-base)
Custom knowledge upload (with limit)
Ninja Mode (advanced problem solver)
Meme Mode ;-)
Solo
$20
user/month + tax
Fix it solo. Fix it right.
5,000 credits / month*
ALL industry sectors (knowledge-base)
Ninja Mode for tough faults
Rocket Fuel Agents for parts and kit
Share to the Community Brain
Job notes
Meme Mode ;-)
Pro
Popular
$35
user/month + tax
Everything in Solo, plus:
10,000 credits / month*
Private Brain for your own data
Answers from your private Brain
Site Lock for your sites and kit
Custom branding
Daily Coach
10x manual uploads
Coming soon: analytics, API, bulk export
Monthly
Yearly
2 months free
Free
$0
user/month
Try it on your next job
500 credits / one-off
ALL industry sectors (knowledge-base)
Custom knowledge upload (with limit)
Ninja Mode (advanced problem solver)
Meme Mode ;-)
Solo
$20
user/month + tax
Fix it solo. Fix it right.
5,000 credits / month*
ALL industry sectors (knowledge-base)
Ninja Mode for tough faults
Rocket Fuel Agents for parts and kit
Share to the Community Brain
Job notes
Meme Mode ;-)
Pro
Popular
$35
user/month + tax
Everything in Solo, plus:
10,000 credits / month*
Private Brain for your own data
Answers from your private Brain
Site Lock for your sites and kit
Custom branding
Daily Coach
10x manual uploads
Coming soon: analytics, API, bulk export
The future - NOW!
Vision XR
Be the first to access 'Vision XR' - the AI Tech Assistant glasses from Super Engineer
Vision XR
Trial our special AI Glasses designed for tradesmen (coming soon!). The perfect accessory for any tradesman, giving them technical instructions via visual (Head Up Display) & audio (earpiece).
Vision XR
Trial our special AI Glasses designed for tradesmen (coming soon!). The perfect accessory for any tradesman, giving them technical instructions via visual (Head Up Display) & audio (earpiece).
Got questions?
Dutypoint support queries
Find out how Super Engineer helps on heating jobs.
Which Dutypoint models does Super Engineer support?
Super Engineer covers key heating models across several ranges. In the Element HIU Indirect (IN Series), it supports the IN15-50-P dual-plate indirect HIU • the IN15-60-P mid-range indirect HIU • the IN20-60-P higher space-heating indirect HIU • and the IN25-75-P high-output indirect unit. In the DUTY RAD Series, it covers the HIU DUTY RAD 10/26 Cover standard dual-plate radiator HIU • the DUTY RAD 10/26 Heatmaster Bus iCover indirect radiator HIU • and the HIU DUTY RAD 10/40 Heatm. Bus ICover uprated radiator HIU. In the DUTY UFH Series, it assists with the DUTY UFH 10/26 Heatmaster Bus iCover low-temperature BESA-tested HIU • the HIU DUTY UFH 10/40 Cover Watermeter BUS underfloor heating HIU • and the HIU DUTY UFH 10/60 Cover Dyn.Valve high-demand underfloor heating HIU. These are only examples — the Super Engineer app covers many more Dutypoint models.
Is Super Engineer affiliated with Dutypoint?
No. Super Engineer is an independent technical assistant created to support heating trades and field technicians, and it is not affiliated with, certified by, endorsed by, or partnered with Dutypoint in any capacity. All manufacturer trademarks, brand names, and model designations belong strictly to their respective owners. Our system gathers its guidance by referencing published manufacturer instruction manuals, reputable trade community forums, instructional video libraries, and custom notes uploaded by technicians to their private workspaces. Whenever you are working on heating hardware such as an IN15-50-P dual-plate indirect HIU or a HIU DUTY RAD 10/26 Cover, the application points you to relevant documentation and troubleshooting references while operating as an entirely separate technical platform.
How does it help on Dutypoint servicing and installs?
Super Engineer assists technicians across every stage of heating work, from initial commissioning to routine maintenance, emergency fault calls, and system upgrades. During new installations or scheduled servicing on an IN15-60-P mid-range indirect HIU or a HIU DUTY RAD 10/40 Heatm. Bus ICover uprated radiator HIU, you can quickly query secondary heating balance, domestic hot water delivery, or pipework layout requirements directly against manufacturer literature. When responding to heating breakdowns on an IN25-75-P high-output indirect unit or a DUTY UFH 10/26 Heatmaster Bus iCover, the app guides your diagnostic checks by citing specific manual pages so you can resolve hydraulic or temperature faults without delay. It keeps all technical requirements at your fingertips so your time on site is spent productively.
Can it assist with fault calls across older Dutypoint units?
Yes, Super Engineer provides reliable assistance when you are called out to older or long-installed equipment across residential blocks and district heating schemes. When attending legacy installations such as an IN20-60-P higher space-heating indirect HIU or a HIU DUTY RAD 10/26 Cover standard dual-plate radiator HIU, you often encounter unlabelled pipework, missing paper manuals, or worn components. Technicians can describe fault symptoms or snap photos of internal heat exchangers, pumps, and valves to locate relevant technical documentation rapidly. The assistant cross-references published manufacturer guidance and community technical insights, helping you isolate circulation issues, differential pressure anomalies, or control valve faults across both radiator and underfloor heating setups without wasted time or frustration on site.
What platforms does Super Engineer work on?
Super Engineer works across web browsers, dedicated mobile applications, Email, WhatsApp, and Slack, ensuring technicians can access support wherever they are working. When service teams manage multiple communal heating schemes fitted with the DUTY UFH 10/26 Heatmaster Bus iCover or the HIU DUTY UFH 10/60 Cover Dyn.Valve, team members can collaborate seamlessly through shared company workspaces. Technicians use Site Lock to store unit records for specific plant rooms, ask diagnostic questions directly within WhatsApp while working in utility cupboards, and log voice-dictated job reports into the system. For larger heating contractors, the platform provides API and MCP server integrations to connect technical guidance directly into existing job management and maintenance software stacks.
Which Dutypoint models does Super Engineer support?
Is Super Engineer affiliated with Dutypoint?
How does it help on Dutypoint servicing and installs?
Can it assist with fault calls across older Dutypoint units?
What platforms does Super Engineer work on?
Feel free to mail us for any enquiries : team@superengineer.app
Extra tools
Bonus site features
Handy tools designed to make every heating job smoother.
Source equipment easily
Tracking down a replacement valve, actuator, or heat exchanger component for an IN15-50-P or HIU DUTY UFH 10/40 Cover Watermeter BUS? Parts Scout quickly identifies part numbers and locates the closest and cheapest supplier stock nearby.
Source equipment easily
Tracking down a replacement valve, actuator, or heat exchanger component for an IN15-50-P or HIU DUTY UFH 10/40 Cover Watermeter BUS? Parts Scout quickly identifies part numbers and locates the closest and cheapest supplier stock nearby.
Meme Mode
Finished a tough commissioning job on a HIU DUTY UFH 10/60 Cover Dyn.Valve or fixed a stubborn leak? Send WIN, FAIL, or HAPPY CUSTOMER memes to your colleagues to celebrate a job well done or commiserate a rough site visit.
Meme Mode
Finished a tough commissioning job on a HIU DUTY UFH 10/60 Cover Dyn.Valve or fixed a stubborn leak? Send WIN, FAIL, or HAPPY CUSTOMER memes to your colleagues to celebrate a job well done or commiserate a rough site visit.
Made by engineers for engineers
What Early Users Say
Read what some of the first test users are saying about Super Engineer
Love the speed it finds answers from manuals. Especially on older more obscure equipment
Brendan
Security Engineer
Love the speed it finds answers from manuals. Especially on older more obscure equipment
Brendan
Security Engineer
We especially like the fact we can upload our specific company settings - as engineers are always forgetting them!
Alessandro
Company owner
We especially like the fact we can upload our specific company settings - as engineers are always forgetting them!
Alessandro
Company owner
We've uploaded all our support docs to the Brain so engineers don't have to call me all the time
David
Tech support manager
We've uploaded all our support docs to the Brain so engineers don't have to call me all the time
David
Tech support manager
Finish on time
Smart heating assistance on site
Smart heating assistance on site
Whether it’s handling a new piece of equipment, finding you that perfect morning snack or sourcing a missing piece of kit, Super Engineer’s AI makes your life easier & makes you smarter.
Includes our Get Home Early Guarantee ;-)
Whether it’s handling a new piece of equipment, finding you that perfect morning snack or sourcing a missing piece of kit, Super Engineer’s AI makes your life easier & makes you smarter.
Includes our Get Home Early Guarantee ;-)
