AI Technical Support for Eaton / Scantronic
The smart technical assistant helping security technicians install, service and fault-find the Scantronic i-on Series and Scantronic 9000 Series in an instant.
Free to try
Support for technicians working on Scantronic i-on Series and legacy panels
Instant alarm help
Solve any panel problem fast
Get accurate information direct from Eaton / Scantronic instruction manuals combined with shared technician insights. Troubleshoot the Scantronic 9000 Series, Scantronic i-on Series and Scantronic Next-Gen W / HE / WE Series smoothly on site.
Accurate answers - quick!
Facing an unexpected tamper alert on a 9651 or sorting an alert on an i-on30R? Receive clear, concise answers straight away without waiting on hold for technical support or wading through lengthy paper documentation while working at the keypad.
Accurate answers - quick!
Facing an unexpected tamper alert on a 9651 or sorting an alert on an i-on30R? Receive clear, concise answers straight away without waiting on hold for technical support or wading through lengthy paper documentation while working at the keypad.
Accurate answers - quick!
Facing an unexpected tamper alert on a 9651 or sorting an alert on an i-on30R? Receive clear, concise answers straight away without waiting on hold for technical support or wading through lengthy paper documentation while working at the keypad.
Instruction manual sources
Get page-specific Eaton / Scantronic instruction manual references on screen. Whether servicing an i-on40H hybrid panel or checking an expandable Scantronic 100WE unit, you can immediately double-check manufacturer documentation to confirm your steps before signing off the job.
Instruction manual sources
Get page-specific Eaton / Scantronic instruction manual references on screen. Whether servicing an i-on40H hybrid panel or checking an expandable Scantronic 100WE unit, you can immediately double-check manufacturer documentation to confirm your steps before signing off the job.
Instruction manual sources
Get page-specific Eaton / Scantronic instruction manual references on screen. Whether servicing an i-on40H hybrid panel or checking an expandable Scantronic 100WE unit, you can immediately double-check manufacturer documentation to confirm your steps before signing off the job.
9651 fault-finding support
i-on30R install guidance
Scantronic 80HE setup help
9751 zone troubleshooting
9651 fault-finding support
i-on30R install guidance
Scantronic 80HE setup help
9751 zone troubleshooting
9651 fault-finding support
i-on30R install guidance
Scantronic 80HE setup help
9751 zone troubleshooting
i-on Compact radio queries
Scantronic 200WE diagnostics
i-onG2SM panel servicing
Fast manual citations
i-on Compact radio queries
Scantronic 200WE diagnostics
i-onG2SM panel servicing
Fast manual citations
i-on Compact radio queries
Scantronic 200WE diagnostics
i-onG2SM panel servicing
Fast manual citations
Smart alarm toolkit
Everyday AI for alarm technicians
Use specialised AI tools designed for security trades to complete maintenance visits faster, resolve tricky faults, and upgrade commercial and domestic Eaton / Scantronic intruder systems.
Accurate Answers
Receive hyper-detailed technical guidance when troubleshooting an expandable 9751 panel or an i-onG2SM. The app supplies page-specific manual citations alongside relevant forum and video insights so you can resolve panel problems rapidly without leaving the customer waiting.
Accurate Answers
Receive hyper-detailed technical guidance when troubleshooting an expandable 9751 panel or an i-onG2SM. The app supplies page-specific manual citations alongside relevant forum and video insights so you can resolve panel problems rapidly without leaving the customer waiting.
Personalized to you
Tailor your experience by choosing your location, trade and language. When working on a Scantronic 80HE panel, Super Engineer checks compliance with local codes for your region, keeping your intruder alarm installations aligned with industry expectations every time.
Personalized to you
Tailor your experience by choosing your location, trade and language. When working on a Scantronic 80HE panel, Super Engineer checks compliance with local codes for your region, keeping your intruder alarm installations aligned with industry expectations every time.
Improve your skills
Sharpen your knowledge of intruder systems directly in the field. Turn on Coach to receive regular, bite-sized training prompts on newer hardware like the Scantronic 10W bells-only unit or hybrid setups, keeping your diagnostic skills sharp between routine service calls.
Improve your skills
Sharpen your knowledge of intruder systems directly in the field. Turn on Coach to receive regular, bite-sized training prompts on newer hardware like the Scantronic 10W bells-only unit or hybrid setups, keeping your diagnostic skills sharp between routine service calls.
Site Lock
Maintain detailed inventory records for complex commercial premises. Lock your queries to a specific customer site with an installed Scantronic 200WE, so past panel notes, zone layouts and hardware histories remain instantly accessible every time you return for maintenance.
Site Lock
Maintain detailed inventory records for complex commercial premises. Lock your queries to a specific customer site with an installed Scantronic 200WE, so past panel notes, zone layouts and hardware histories remain instantly accessible every time you return for maintenance.
Ninja Mode
Deploy Ninja Mode when facing stubborn, intermittent faults involving multiple connected devices. It coordinates multiple AI agents simultaneously to trace complex issues across an i-on Compact wireless setup or mixed wired devices on an expandable 9853 panel.
Ninja Mode
Deploy Ninja Mode when facing stubborn, intermittent faults involving multiple connected devices. It coordinates multiple AI agents simultaneously to trace complex issues across an i-on Compact wireless setup or mixed wired devices on an expandable 9853 panel.
Notes
Finish maintenance reports without typing a word. Simply speak your findings and snap photos of the i-on40H casing or battery housing, and the AI automatically drafts a neat, structured site report ready to hand over before you leave.
Notes
Finish maintenance reports without typing a word. Simply speak your findings and snap photos of the i-on40H casing or battery housing, and the AI automatically drafts a neat, structured site report ready to hand over before you leave.
Rapid on-site answers
Cites original manuals
Works across teams
Transparent Pricing, No Surprises
Flexible Plans for All
Pick a plan that suits your security workload and scale as your alarm business grows.
Monthly
Yearly
2 months free
Free
$0
user/month
Try it on your next job
500 credits / one-off
ALL industry sectors (knowledge-base)
Custom knowledge upload (with limit)
Ninja Mode (advanced problem solver)
Meme Mode ;-)
Solo
$20
user/month + tax
Fix it solo. Fix it right.
5,000 credits / month*
ALL industry sectors (knowledge-base)
Ninja Mode for tough faults
Rocket Fuel Agents for parts and kit
Share to the Community Brain
Job notes
Meme Mode ;-)
Pro
Popular
$35
user/month + tax
Everything in Solo, plus:
10,000 credits / month*
Private Brain for your own data
Answers from your private Brain
Site Lock for your sites and kit
Custom branding
Daily Coach
10x manual uploads
Coming soon: analytics, API, bulk export
Monthly
Yearly
2 months free
Free
$0
user/month
Try it on your next job
500 credits / one-off
ALL industry sectors (knowledge-base)
Custom knowledge upload (with limit)
Ninja Mode (advanced problem solver)
Meme Mode ;-)
Solo
$20
user/month + tax
Fix it solo. Fix it right.
5,000 credits / month*
ALL industry sectors (knowledge-base)
Ninja Mode for tough faults
Rocket Fuel Agents for parts and kit
Share to the Community Brain
Job notes
Meme Mode ;-)
Pro
Popular
$35
user/month + tax
Everything in Solo, plus:
10,000 credits / month*
Private Brain for your own data
Answers from your private Brain
Site Lock for your sites and kit
Custom branding
Daily Coach
10x manual uploads
Coming soon: analytics, API, bulk export
The future - NOW!
Vision XR
Be the first to access 'Vision XR' - the AI Tech Assistant glasses from Super Engineer
Vision XR
Trial our special AI Glasses designed for tradesmen (coming soon!). The perfect accessory for any tradesman, giving them technical instructions via visual (Head Up Display) & audio (earpiece).
Vision XR
Trial our special AI Glasses designed for tradesmen (coming soon!). The perfect accessory for any tradesman, giving them technical instructions via visual (Head Up Display) & audio (earpiece).
Security technician FAQ
Eaton / Scantronic queries answered
Common questions about using Super Engineer on Eaton / Scantronic systems.
Which Eaton / Scantronic alarm panels does Super Engineer cover?
Super Engineer covers comprehensive documentation across major ranges: Scantronic 9000 Series including the 9651 hardwired control panel with remote keypad support • 9751 expandable hybrid hardwired and wireless panel • 9853 expandable multi-partition commercial wired control unit. Scantronic i-on Series including the i-on Compact wireless control unit with integrated keypad and radio receiver • i-on30R wireless panel with onboard Ethernet, built-in radio, and app integration • i-on40H hybrid wired and wireless panel • i-onG2SM metal-cased expandable wired and hybrid control panel. Scantronic Next-Gen W / HE / WE Series including the Scantronic 10W hardwired bells-only control unit • Scantronic 80HE hybrid expandable smart security panel with native Ethernet and cloud compatibility • Scantronic 100WE metal-cased wired expandable panel with Flexibus expansion • Scantronic 200WE expandable wired commercial panel with advanced diagnostic and multi-bus functionality. These models are only examples, as the Super Engineer app covers many more Eaton / Scantronic models across domestic and commercial installations.
Is Super Engineer affiliated with Eaton / Scantronic?
No. Super Engineer is an entirely independent technical assistant developed to assist security technicians and trade contractors out in the field. We hold no commercial link, affiliation, or relationship with Eaton or Scantronic, and our software is neither authorised nor endorsed by them. Whether you are working on a 9651 hardwired control panel with remote keypad support, an i-on30R wireless panel with onboard Ethernet, built-in radio, and app integration, or a Scantronic 80HE hybrid expandable smart security panel with native Ethernet and cloud compatibility, our platform relies on published instruction manuals to guide your daily workflow. All trademarks, product designations, and brand names remain the exclusive property of their respective owners, and Super Engineer provides third-party assistance to help technicians troubleshoot intruder alarm systems on site.
Can Super Engineer assist with both installs and routine maintenance?
Super Engineer provides comprehensive guidance across initial installations, scheduled maintenance, system expansions, and urgent fault calls for intruder systems. Technicians rely on the app when installing an i-on Compact wireless control unit with integrated keypad and radio receiver, setting up an i-on40H hybrid wired and wireless panel, or commissioning a Scantronic 100WE metal-cased wired expandable panel with Flexibus expansion. During commercial upgrades, the platform assists with diagnostic tasks on a Scantronic 200WE expandable wired commercial panel with advanced diagnostic and multi-bus functionality, as well as routine servicing for a 9853 expandable multi-partition commercial wired control unit. By giving you immediate access to page citations from manufacturer documentation, Super Engineer helps you trace tamper faults, address power troubles, and verify panel programming without delays on site.
How does Super Engineer help with older Eaton / Scantronic systems?
Security technicians frequently take over older properties where legacy hardware is fitted but original printed documentation has gone missing over time. Super Engineer includes reference material for legacy units such as the 9651 hardwired control panel with remote keypad support and the 9751 expandable hybrid hardwired and wireless panel, making it easy to identify terminal layouts, resolve zone issues, and clear persistent panel alerts. Whether you are migrating an older multi-zone property to a modern Scantronic 80HE hybrid expandable smart security panel with native Ethernet and cloud compatibility or servicing a Scantronic 10W hardwired bells-only control unit, the platform provides page-referenced manual citations directly to your mobile device. This allows technicians to inspect older wiring connections, understand system configurations, and complete maintenance visits effectively without needing to guess or search through unindexed paperwork.
How do alarm service teams use Super Engineer day to day?
Alarm installation and service teams access Super Engineer across mobile and desktop apps, WhatsApp, Slack, and email to share technical insights across field teams. When one technician encounters an unfamiliar i-onG2SM metal-cased expandable wired and hybrid control panel or troubleshoots a Scantronic 200WE expandable wired commercial panel with advanced diagnostic and multi-bus functionality, notes and findings can be saved directly into the company Private Brain. Colleagues attending the same premises later can use Site Lock to pull up past records, panel histories, and manual references for that specific building without delay. Whether your crew handles residential i-on Compact wireless control unit hardware or complex commercial networks, having consistent technical guidance across your communication tools keeps every technician aligned on site.
Which Eaton / Scantronic alarm panels does Super Engineer cover?
Is Super Engineer affiliated with Eaton / Scantronic?
Can Super Engineer assist with both installs and routine maintenance?
How does Super Engineer help with older Eaton / Scantronic systems?
How do alarm service teams use Super Engineer day to day?
Feel free to mail us for any enquiries : team@superengineer.app
Extra field tools
More tools for technicians
Clever built-in extras to keep your alarm jobs running smoothly all day.
Source equipment easily
Need a backup battery, replacement lid tamper, or spare keypad for an i-onG2SM installation? Parts Scout quickly locates the closest or cheapest trade supplier with part numbers included, helping you avoid unnecessary driving and wasted trips.
Source equipment easily
Need a backup battery, replacement lid tamper, or spare keypad for an i-onG2SM installation? Parts Scout quickly locates the closest or cheapest trade supplier with part numbers included, helping you avoid unnecessary driving and wasted trips.
Meme Mode
Finished commissioning a stubborn Scantronic 80HE or finally cleared an elusive nuisance tamper on an expandable 9751 panel? Use Meme Mode to send cheeky WIN, FAIL, or HAPPY CUSTOMER memes to your fellow technicians.
Meme Mode
Finished commissioning a stubborn Scantronic 80HE or finally cleared an elusive nuisance tamper on an expandable 9751 panel? Use Meme Mode to send cheeky WIN, FAIL, or HAPPY CUSTOMER memes to your fellow technicians.
Made by engineers for engineers
What Early Users Say
Read what some of the first test users are saying about Super Engineer
Love the speed it finds answers from manuals. Especially on older more obscure equipment
Brendan
Security Engineer
Love the speed it finds answers from manuals. Especially on older more obscure equipment
Brendan
Security Engineer
We especially like the fact we can upload our specific company settings - as engineers are always forgetting them!
Alessandro
Company owner
We especially like the fact we can upload our specific company settings - as engineers are always forgetting them!
Alessandro
Company owner
We've uploaded all our support docs to the Brain so engineers don't have to call me all the time
David
Tech support manager
We've uploaded all our support docs to the Brain so engineers don't have to call me all the time
David
Tech support manager
Finish work faster
Intelligent alarm support in your pocket
Intelligent alarm support in your pocket
Whether it’s handling a new piece of equipment, finding you that perfect morning snack or sourcing a missing piece of kit, Super Engineer’s AI makes your life easier & makes you smarter.
Includes our Get Home Early Guarantee ;-)
Whether it’s handling a new piece of equipment, finding you that perfect morning snack or sourcing a missing piece of kit, Super Engineer’s AI makes your life easier & makes you smarter.
Includes our Get Home Early Guarantee ;-)
