EO Charging Technical Support for EV Technicians
The AI assistant giving EV technicians instant on-site help across the EO Charging Mini Range and Genius Range without waiting on hold.
Free to try
EO Charging assistance across EO Mini, Genius, and Hub ranges.
AI technical help
Resolve EO Charging Site Issues
Get accurate guidance direct from manuals combined with expert technical knowledge to solve issues across the EO Mini Range, EO Genius Range, and EO Hub & Infrastructure Range on every job.
Accurate answers on site
Receive clear guidance without calling technical support while standing before an EO Mini Pro 3 or commercial EO Genius 2. Solve EV charging commissioning queries and status light faults smoothly, keeping your site work moving without delays while customers wait.
Accurate answers on site
Receive clear guidance without calling technical support while standing before an EO Mini Pro 3 or commercial EO Genius 2. Solve EV charging commissioning queries and status light faults smoothly, keeping your site work moving without delays while customers wait.
Accurate answers on site
Receive clear guidance without calling technical support while standing before an EO Mini Pro 3 or commercial EO Genius 2. Solve EV charging commissioning queries and status light faults smoothly, keeping your site work moving without delays while customers wait.
Instruction manual sources
Check answers with direct page-specific citations from manufacturer documentation. When servicing an older domestic EO Mini Pro 2 or configuring an EO Hub load management unit, you can immediately confirm technical details against the published manual page on your phone.
Instruction manual sources
Check answers with direct page-specific citations from manufacturer documentation. When servicing an older domestic EO Mini Pro 2 or configuring an EO Hub load management unit, you can immediately confirm technical details against the published manual page on your phone.
Instruction manual sources
Check answers with direct page-specific citations from manufacturer documentation. When servicing an older domestic EO Mini Pro 2 or configuring an EO Hub load management unit, you can immediately confirm technical details against the published manual page on your phone.
EO Mini Pro 3 installs
EO Genius fault-finding
EO Hub load management
EO Mini domestic servicing
EO Mini Pro 3 installs
EO Genius fault-finding
EO Hub load management
EO Mini domestic servicing
EO Mini Pro 3 installs
EO Genius fault-finding
EO Hub load management
EO Mini domestic servicing
EO Genius 2 diagnostics
EO ALM power balancing
EO Basic commercial checks
EO Pro Hub controller setups
EO Genius 2 diagnostics
EO ALM power balancing
EO Basic commercial checks
EO Pro Hub controller setups
EO Genius 2 diagnostics
EO ALM power balancing
EO Basic commercial checks
EO Pro Hub controller setups
Advanced AI tools
AI Toolkit for EV Technicians
Use modern AI tools to improve your daily diagnostic workflow and tackle complex EO Charging EV charger installations with total technical confidence on site.
Accurate Answers
Get reliable technical guidance complete with forum references and page-specific manual citations when commissioning an EO Mini Pro 3. Skip searching through bulky PDFs and find the relevant information needed to diagnose vehicle charging faults right at the charger.
Accurate Answers
Get reliable technical guidance complete with forum references and page-specific manual citations when commissioning an EO Mini Pro 3. Skip searching through bulky PDFs and find the relevant information needed to diagnose vehicle charging faults right at the charger.
Personalized to you
Choose your location, language, and trade to tailor your technical assistance. When installing an EO Genius 2 or domestic EO Mini charger, check local compliance requirements for your area and store company notes inside your Private Brain for faster recall.
Personalized to you
Choose your location, language, and trade to tailor your technical assistance. When installing an EO Genius 2 or domestic EO Mini charger, check local compliance requirements for your area and store company notes inside your Private Brain for faster recall.
Improve your skills
Turn on Coach to receive regular bite-sized training while out in the field. Sharpen your skills on commercial fleet setups using the EO Genius Range and stay refreshed on load balancing fundamentals across changing hardware variations.
Improve your skills
Turn on Coach to receive regular bite-sized training while out in the field. Sharpen your skills on commercial fleet setups using the EO Genius Range and stay refreshed on load balancing fundamentals across changing hardware variations.
Site Lock
Lock your queries to a specific commercial depot or client premises using Site Lock. Keep track of hardware lists featuring EO Genius chargers and the EO Pro Hub, saving site notes so repeat maintenance visits are completely hassle-free.
Site Lock
Lock your queries to a specific commercial depot or client premises using Site Lock. Keep track of hardware lists featuring EO Genius chargers and the EO Pro Hub, saving site notes so repeat maintenance visits are completely hassle-free.
Ninja Mode
Engage Ninja Mode when diagnosing complicated issues involving multiple chargers or communication glitches between an EO Hub and several EO Basic units. Multiple specialised agents run together to investigate power allocation snags and site infrastructure faults.
Ninja Mode
Engage Ninja Mode when diagnosing complicated issues involving multiple chargers or communication glitches between an EO Hub and several EO Basic units. Multiple specialised agents run together to investigate power allocation snags and site infrastructure faults.
Notes
Never write another job note manually after completing an EO Mini Pro 2 repair. Simply talk into the app and upload photos from the driveway; the AI compiles a clear site report and maintenance summary ready to share.
Notes
Never write another job note manually after completing an EO Mini Pro 2 repair. Simply talk into the app and upload photos from the driveway; the AI compiles a clear site report and maintenance summary ready to share.
Easy to use
Fast answers
Built for teams
Transparent Pricing, No Surprises
Flexible Plans for All
Choose the right plan for your EV charging work and scale whenever you need.
Monthly
Yearly
2 months free
Free
$0
user/month
Try it on your next job
500 credits / one-off
ALL industry sectors (knowledge-base)
Custom knowledge upload (with limit)
Ninja Mode (advanced problem solver)
Meme Mode ;-)
Solo
$20
user/month + tax
Fix it solo. Fix it right.
5,000 credits / month*
ALL industry sectors (knowledge-base)
Ninja Mode for tough faults
Rocket Fuel Agents for parts and kit
Share to the Community Brain
Job notes
Meme Mode ;-)
Pro
Popular
$35
user/month + tax
Everything in Solo, plus:
10,000 credits / month*
Private Brain for your own data
Answers from your private Brain
Site Lock for your sites and kit
Custom branding
Daily Coach
10x manual uploads
Coming soon: analytics, API, bulk export
Monthly
Yearly
2 months free
Free
$0
user/month
Try it on your next job
500 credits / one-off
ALL industry sectors (knowledge-base)
Custom knowledge upload (with limit)
Ninja Mode (advanced problem solver)
Meme Mode ;-)
Solo
$20
user/month + tax
Fix it solo. Fix it right.
5,000 credits / month*
ALL industry sectors (knowledge-base)
Ninja Mode for tough faults
Rocket Fuel Agents for parts and kit
Share to the Community Brain
Job notes
Meme Mode ;-)
Pro
Popular
$35
user/month + tax
Everything in Solo, plus:
10,000 credits / month*
Private Brain for your own data
Answers from your private Brain
Site Lock for your sites and kit
Custom branding
Daily Coach
10x manual uploads
Coming soon: analytics, API, bulk export
The future - NOW!
Vision XR
Be the first to access 'Vision XR' - the AI Tech Assistant glasses from Super Engineer
Vision XR
Trial our special AI Glasses designed for tradesmen (coming soon!). The perfect accessory for any tradesman, giving them technical instructions via visual (Head Up Display) & audio (earpiece).
Vision XR
Trial our special AI Glasses designed for tradesmen (coming soon!). The perfect accessory for any tradesman, giving them technical instructions via visual (Head Up Display) & audio (earpiece).
Clear answers
Frequently Asked Questions
Helpful details on using Super Engineer on site.
Which EO Charging equipment does Super Engineer cover?
Super Engineer covers EV charging hardware across all primary lineups: The EO Mini Range includes the EO Mini, an ultra-compact domestic AC wallbox • the EO Mini Pro, a compact smart home charger • the EO Mini Pro 2, a smart home charger • and the EO Mini Pro 3, a flagship smart home charger. The EO Genius Range includes the EO Basic, a heavy-duty AC wallbox • the EO Genius, a modular commercial AC charger • and the EO Genius 2, a commercial AC smart charger. The EO Hub & Infrastructure Range includes the EO Hub, an on-site gateway device • the EO Pro Hub, a commercial site controller • and the EO ALM, an automatic load management power module. These are only examples — the Super Engineer app covers many more EO Charging models.
Is Super Engineer affiliated with EO Charging?
No. Super Engineer is an independent artificial intelligence tool designed to support electrical technicians and trades working out in the field. There is no official affiliation, partnership, sponsorship, or endorsement between Super Engineer and EO Charging. All registered trademarks, model names, and product designations belong entirely to their respective manufacturer. Super Engineer assists technicians by referencing publicly available technical documents, instruction manuals, and trade knowledge to help diagnose faults and answer equipment questions on site. Whether you are servicing an EO Mini Pro 3 on a private driveway or setting up an EO Pro Hub at a commercial fleet depot, our AI serves as an independent technical assistant in your pocket. It provides prompt guidance so you can resolve site queries independently without waiting for manufacturer phone lines.
Can Super Engineer help with EO Charging installs and fault-finding?
Yes. Super Engineer helps technicians across every stage of work on EO Charging units, from initial commissioning to scheduled servicing and rapid fault-finding. If you are completing a residential install of an EO Mini Pro 3, the assistant provides clear guidance on supply ratings and initial power-up checks. On commercial projects involving an EO Genius or an EO Genius 2, it assists with network connectivity queries, communications setup, and load management configuration. During service visits on an EO Basic or an older EO Mini, the app points you to relevant manual pages for status indicator troubleshooting, terminal inspection, and earth fault isolation. Whether dealing with sudden charging stoppages or system upgrades, you get fast, practical support right on site.
Does Super Engineer support older or discontinued EO Charging units?
Yes. Technicians frequently encounter legacy hardware that has been running on site for years, such as an original EO Mini or an EO Mini Pro 2. Super Engineer retains technical documentation for older hardware, helping you diagnose fault codes, understand wiring layouts, and assess hardware status without hunting for archived PDFs. When handling maintenance calls on a legacy EO Basic or upgrading an older site with an EO ALM power module, the AI clarifies technical differences between past and current revisions. It assists you in determining whether a charging failure stems from supply issues, physical wear, or software communication dropouts. This ensures you can confidently maintain older hardware across customer driveways and commercial premises alike.
How do electrical teams use Super Engineer across EO Charging jobs?
Electrical contractors and fleet maintenance teams rely on Super Engineer to standardise diagnostic workflows and keep technicians informed across all EO Charging installations. Junior technicians tackling their first EO Mini Pro 3 installation can verify step-by-step connection sequences and manufacturer guidance in the mobile app or via WhatsApp. Meanwhile, senior field technicians managing multi-point commercial depots with an EO Pro Hub or EO Genius 2 array can log site configurations and share notes directly through shared team workspaces. When technicians face unfamiliar load balancing setups involving an EO ALM, they can query the platform immediately without tying up office staff on the phone. This unified support structure reduces downtime, eliminates guesswork on site, and ensures consistent quality across every charging job.
Which EO Charging equipment does Super Engineer cover?
Is Super Engineer affiliated with EO Charging?
Can Super Engineer help with EO Charging installs and fault-finding?
Does Super Engineer support older or discontinued EO Charging units?
How do electrical teams use Super Engineer across EO Charging jobs?
Feel free to mail us for any enquiries : team@superengineer.app
Practical field tools
Bonus Field Features
Extra tools designed to keep your charging jobs running smoothly throughout the day.
Source equipment easily
Parts Scout locates replacement components quickly when working on an EO Mini or servicing an EO Genius charger. Find matching accessories, CT clamps, or replacement enclosure parts from local trade suppliers along with manufacturer part numbers, saving you wasted trips between jobs.
Source equipment easily
Parts Scout locates replacement components quickly when working on an EO Mini or servicing an EO Genius charger. Find matching accessories, CT clamps, or replacement enclosure parts from local trade suppliers along with manufacturer part numbers, saving you wasted trips between jobs.
Meme Mode
Wrap up a clean EO Mini Pro 3 driveway install or celebrate finally cracking a tricky comms fault on an EO Hub. Send WIN, FAIL, or HAPPY CUSTOMER memes straight to your team chat to mark the job before heading home.
Meme Mode
Wrap up a clean EO Mini Pro 3 driveway install or celebrate finally cracking a tricky comms fault on an EO Hub. Send WIN, FAIL, or HAPPY CUSTOMER memes straight to your team chat to mark the job before heading home.
Made by engineers for engineers
What Early Users Say
Read what some of the first test users are saying about Super Engineer
Love the speed it finds answers from manuals. Especially on older more obscure equipment
Brendan
Security Engineer
Love the speed it finds answers from manuals. Especially on older more obscure equipment
Brendan
Security Engineer
We especially like the fact we can upload our specific company settings - as engineers are always forgetting them!
Alessandro
Company owner
We especially like the fact we can upload our specific company settings - as engineers are always forgetting them!
Alessandro
Company owner
We've uploaded all our support docs to the Brain so engineers don't have to call me all the time
David
Tech support manager
We've uploaded all our support docs to the Brain so engineers don't have to call me all the time
David
Tech support manager
Work smarter every day
Pro-Grade Assistance for EO Charging EV Technicians
Pro-Grade Assistance for EO Charging EV Technicians
Whether it’s handling a new piece of equipment, finding you that perfect morning snack or sourcing a missing piece of kit, Super Engineer’s AI makes your life easier & makes you smarter.
Includes our Get Home Early Guarantee ;-)
Whether it’s handling a new piece of equipment, finding you that perfect morning snack or sourcing a missing piece of kit, Super Engineer’s AI makes your life easier & makes you smarter.
Includes our Get Home Early Guarantee ;-)
