Technical Superpowers for ESP Systems
Fast technical answers and manual references for technicians installing or servicing Aperta door entry and MAGfire fire systems.
Free to try
Support across Aperta, Enterview, MAGfire Conventional & MAGDUO, and MAGPRO ranges
Instant site help
Solve ESP faults faster
Get clear answers and manual references when servicing Aperta access systems, Enterview door entry units, MAGfire Conventional & MAGDUO setups, and MAGPRO panels on site.
Accurate answers - quick!
Stuck on a ladder with an APKITKP video door entry kit or facing a fault call on a MAGDUO4 fire alarm panel? Super Engineer delivers clear technical guidance straight away, saving you from lengthy manuals or waiting on tech support.
Accurate answers - quick!
Stuck on a ladder with an APKITKP video door entry kit or facing a fault call on a MAGDUO4 fire alarm panel? Super Engineer delivers clear technical guidance straight away, saving you from lengthy manuals or waiting on tech support.
Accurate answers - quick!
Stuck on a ladder with an APKITKP video door entry kit or facing a fault call on a MAGDUO4 fire alarm panel? Super Engineer delivers clear technical guidance straight away, saving you from lengthy manuals or waiting on tech support.
Instruction manual sources
Check manufacturer instructions without wasting time searching. Super Engineer cites page-specific manual references for kit like the APDSSWKP external video door station, EV5 handset monitor unit, and MAGPRO16 addressable fire panel directly from its knowledge base.
Instruction manual sources
Check manufacturer instructions without wasting time searching. Super Engineer cites page-specific manual references for kit like the APDSSWKP external video door station, EV5 handset monitor unit, and MAGPRO16 addressable fire panel directly from its knowledge base.
Instruction manual sources
Check manufacturer instructions without wasting time searching. Super Engineer cites page-specific manual references for kit like the APDSSWKP external video door station, EV5 handset monitor unit, and MAGPRO16 addressable fire panel directly from its knowledge base.
APKITKP fault-finding
MAGDUO4 setup support
EZTAG3 reader guidance
EV5C-HF monitor queries
APKITKP fault-finding
MAGDUO4 setup support
EZTAG3 reader guidance
EV5C-HF monitor queries
APKITKP fault-finding
MAGDUO4 setup support
EZTAG3 reader guidance
EV5C-HF monitor queries
MAGPRO16 fire calls
APWIFIDS2 quick answers
MAG4P panel assistance
EVBPSBB power diagnostics
MAGPRO16 fire calls
APWIFIDS2 quick answers
MAG4P panel assistance
EVBPSBB power diagnostics
MAGPRO16 fire calls
APWIFIDS2 quick answers
MAG4P panel assistance
EVBPSBB power diagnostics
AI site toolkit
Engineered for security technicians
Use modern AI tools designed specifically for technicians working on fire alarms, door entry systems and access control installations to improve everyday performance and handle tricky callouts with confidence.
Accurate Answers
Get detailed technical guidance including forum threads, YouTube walkthroughs, and page-specific manual citations. When diagnosing an APDSSWKP external video door station or working on an EVBPSBB boxed lock power supply on site, quickly find the practical guidance and manual references you need without endless searching.
Accurate Answers
Get detailed technical guidance including forum threads, YouTube walkthroughs, and page-specific manual citations. When diagnosing an APDSSWKP external video door station or working on an EVBPSBB boxed lock power supply on site, quickly find the practical guidance and manual references you need without endless searching.
Personalized to you
Tailor the app to your location, language, and trade. Super Engineer adjusts its assistance to your role and checks compliance against local codes when you install an EZTAG3 standalone access control keypad and proximity reader or a MAG2P conventional fire alarm control panel.
Personalized to you
Tailor the app to your location, language, and trade. Super Engineer adjusts its assistance to your role and checks compliance against local codes when you install an EZTAG3 standalone access control keypad and proximity reader or a MAG2P conventional fire alarm control panel.
Improve your skills
Keep your technical knowledge sharp between jobs. Set up Coach to receive bite-sized refresher training directly in the app, covering regular tasks across Enterview handset stations, Aperta smart hardware, and MAGDUO installations while you are out on the road.
Improve your skills
Keep your technical knowledge sharp between jobs. Set up Coach to receive bite-sized refresher training directly in the app, covering regular tasks across Enterview handset stations, Aperta smart hardware, and MAGDUO installations while you are out on the road.
Site Lock
Lock your session to a specific building to log every piece of installed kit. Save records of a MAGDUO4 fire alarm panel, installed MAGDUOSHDS multisensor smoke and heat detectors, and access doors in one organised hub for your next routine maintenance visit.
Site Lock
Lock your session to a specific building to log every piece of installed kit. Save records of a MAGDUO4 fire alarm panel, installed MAGDUOSHDS multisensor smoke and heat detectors, and access doors in one organised hub for your next routine maintenance visit.
Ninja Mode
Tackle tricky multi-system faults across complex jobs. Ninja Mode coordinates multiple agents at once to diagnose complex interactions, such as linking an EV5 handset monitor unit to external door releases alongside a MAGfire Conventional & MAGDUO alarm setup on a busy customer site.
Ninja Mode
Tackle tricky multi-system faults across complex jobs. Ninja Mode coordinates multiple agents at once to diagnose complex interactions, such as linking an EV5 handset monitor unit to external door releases alongside a MAGfire Conventional & MAGDUO alarm setup on a busy customer site.
Notes
Never spend your evening typing up site paperwork. Just speak your findings and snap photos of the MAG4P conventional fire alarm control panel or APKITKP installation; the AI writes and formats a clean site report ready for your client.
Notes
Never spend your evening typing up site paperwork. Just speak your findings and snap photos of the MAG4P conventional fire alarm control panel or APKITKP installation; the AI writes and formats a clean site report ready for your client.
Easy to use
Hands-free notes
Built for teams
Transparent Pricing, No Surprises
Flexible Plans for All
Select the plan that fits your servicing workload and scale whenever you are ready.
Monthly
Yearly
2 months free
Free
$0
user/month
Try it on your next job
500 credits / one-off
ALL industry sectors (knowledge-base)
Custom knowledge upload (with limit)
Ninja Mode (advanced problem solver)
Meme Mode ;-)
Solo
$20
user/month + tax
Fix it solo. Fix it right.
5,000 credits / month*
ALL industry sectors (knowledge-base)
Ninja Mode for tough faults
Rocket Fuel Agents for parts and kit
Share to the Community Brain
Job notes
Meme Mode ;-)
Pro
Popular
$35
user/month + tax
Everything in Solo, plus:
10,000 credits / month*
Private Brain for your own data
Answers from your private Brain
Site Lock for your sites and kit
Custom branding
Daily Coach
10x manual uploads
Coming soon: analytics, API, bulk export
Monthly
Yearly
2 months free
Free
$0
user/month
Try it on your next job
500 credits / one-off
ALL industry sectors (knowledge-base)
Custom knowledge upload (with limit)
Ninja Mode (advanced problem solver)
Meme Mode ;-)
Solo
$20
user/month + tax
Fix it solo. Fix it right.
5,000 credits / month*
ALL industry sectors (knowledge-base)
Ninja Mode for tough faults
Rocket Fuel Agents for parts and kit
Share to the Community Brain
Job notes
Meme Mode ;-)
Pro
Popular
$35
user/month + tax
Everything in Solo, plus:
10,000 credits / month*
Private Brain for your own data
Answers from your private Brain
Site Lock for your sites and kit
Custom branding
Daily Coach
10x manual uploads
Coming soon: analytics, API, bulk export
The future - NOW!
Vision XR
Be the first to access 'Vision XR' - the AI Tech Assistant glasses from Super Engineer
Vision XR
Trial our special AI Glasses designed for tradesmen (coming soon!). The perfect accessory for any tradesman, giving them technical instructions via visual (Head Up Display) & audio (earpiece).
Vision XR
Trial our special AI Glasses designed for tradesmen (coming soon!). The perfect accessory for any tradesman, giving them technical instructions via visual (Head Up Display) & audio (earpiece).
Got questions?
ESP Support Queries
Common queries regarding Super Engineer support for ESP hardware.
Which ESP equipment does Super Engineer cover?
Super Engineer covers access control, door entry, and fire alarm kit across the primary ESP ranges. For Aperta, this includes the APKITKP video door entry kit, EZTAG3 standalone access control keypad and proximity reader, APDSSWKP external video door station, and APWIFIDS2 wireless smart door station • For Enterview, it supports the EV5 handset monitor unit, EV5C-HF hands-free colour monitor station, and EVBPSBB boxed lock power supply • For MAGfire Conventional & MAGDUO, it covers the MAG2P conventional fire alarm control panel, MAG4P conventional fire alarm control panel, MAGDUO4 fire alarm panel, and MAGDUOSHDS multisensor smoke and heat detector • For MAGPRO, it covers the MAGPRO16 addressable fire panel. These are only examples — the Super Engineer app covers many more ESP models.
Is Super Engineer affiliated with ESP?
No. Super Engineer is completely independent and has no official partnership, endorsement, sponsorship, or approved status with ESP. It is an independent AI assistant designed specifically to help trade technicians install, service, maintain, and fault-find security, access control, and fire detection equipment manufactured by ESP alongside many other leading trade manufacturers. The platform draws its broad technical understanding directly from publicly available instruction manuals, trade documentation, online user communities, and shared technician experience, giving you helpful page citations and clear answers when you need them. You get fast support while working on Aperta door stations, Enterview handsets, or MAGfire Conventional & MAGDUO fire control panels without waiting in telephone queues, but the service remains entirely independent from the manufacturer.
What ESP jobs can Super Engineer help me with?
Super Engineer assists across initial installations, scheduled maintenance, routine servicing, emergency fault calls, and system upgrades. When you are fitting an APWIFIDS2 wireless smart door station on a customer entrance, replacing an older station with an EV5C-HF hands-free colour monitor station, or mounting an APDSSWKP external video door station, the app provides straightforward setup guidance. It is equally valuable during periodic fire testing on a MAG2P conventional fire alarm control panel, expanding loops on a MAGPRO16 addressable fire panel, or diagnosing detector issues with a MAGDUOSHDS multisensor smoke and heat detector. From checking power feeds on an EVBPSBB boxed lock power supply to programming an EZTAG3 standalone access control keypad and proximity reader, you get clear answers and manual references on site.
Can Super Engineer assist with older or existing ESP kit?
Yes, technicians regularly meet legacy installations and older hardware during urgent callouts, and Super Engineer is built to support existing jobs just as thoroughly as brand-new installations. Whether you are called out to troubleshoot a legacy setup using an EV5 handset monitor unit, trace an intermittent fault on an older MAG4P conventional fire alarm control panel, or inspect hardware wired into an EVBPSBB boxed lock power supply, the assistant guides your troubleshooting. It draws on indexed instruction manuals and practical trade knowledge to locate relevant documentation and layout details without requiring you to hunt down paper booklets in plant rooms or van footwells. This means you can diagnose older Aperta door stations, Enterview monitors, and MAGfire Conventional & MAGDUO control panels efficiently and keep your customer updated.
How does a team use Super Engineer across ESP equipment?
Teams can share a unified workspace and utilise Private Brain to log site-specific details, cable runs, and equipment configurations across multiple customer premises. A technician arriving to inspect a MAGPRO16 addressable fire panel can immediately check notes left by a colleague who previously configured an EZTAG3 standalone access control keypad and proximity reader or an APKITKP video door entry kit at the same building. With Site Lock enabled, all hardware inventories, manual bookmarks, and previous callout notes remain grouped under each client location for seamless handovers between duty technicians. Team members can query Super Engineer on the road using the mobile app, web app, email, Slack, or WhatsApp, ensuring everyone has consistent technical guidance across every Aperta, Enterview, and MAGfire Conventional & MAGDUO job.
Which ESP equipment does Super Engineer cover?
Is Super Engineer affiliated with ESP?
What ESP jobs can Super Engineer help me with?
Can Super Engineer assist with older or existing ESP kit?
How does a team use Super Engineer across ESP equipment?
Feel free to mail us for any enquiries : team@superengineer.app
More perks
Built-in Bonus Features
Clever extras to keep your workday moving smoothly.
Source equipment easily
Need a replacement MAGDUOSHDS multisensor smoke and heat detector or an EVBPSBB boxed lock power supply? Parts Scout finds the closest or cheapest supplier right away, complete with product part numbers.
Source equipment easily
Need a replacement MAGDUOSHDS multisensor smoke and heat detector or an EVBPSBB boxed lock power supply? Parts Scout finds the closest or cheapest supplier right away, complete with product part numbers.
Meme Mode
Wrapped up a tricky APWIFIDS2 wireless smart door station install, solved an elusive fault, or survived a long fire alarm commissioning day? Send WIN, FAIL, or HAPPY CUSTOMER memes to colleagues to share the relief and celebrate success.
Meme Mode
Wrapped up a tricky APWIFIDS2 wireless smart door station install, solved an elusive fault, or survived a long fire alarm commissioning day? Send WIN, FAIL, or HAPPY CUSTOMER memes to colleagues to share the relief and celebrate success.
Made by engineers for engineers
What Early Users Say
Read what some of the first test users are saying about Super Engineer
Love the speed it finds answers from manuals. Especially on older more obscure equipment
Brendan
Security Engineer
Love the speed it finds answers from manuals. Especially on older more obscure equipment
Brendan
Security Engineer
We especially like the fact we can upload our specific company settings - as engineers are always forgetting them!
Alessandro
Company owner
We especially like the fact we can upload our specific company settings - as engineers are always forgetting them!
Alessandro
Company owner
We've uploaded all our support docs to the Brain so engineers don't have to call me all the time
David
Tech support manager
We've uploaded all our support docs to the Brain so engineers don't have to call me all the time
David
Tech support manager
Get home earlier
Smarts for Every ESP Callout
Smarts for Every ESP Callout
Whether it’s handling a new piece of equipment, finding you that perfect morning snack or sourcing a missing piece of kit, Super Engineer’s AI makes your life easier & makes you smarter.
Includes our Get Home Early Guarantee ;-)
Whether it’s handling a new piece of equipment, finding you that perfect morning snack or sourcing a missing piece of kit, Super Engineer’s AI makes your life easier & makes you smarter.
Includes our Get Home Early Guarantee ;-)
