Fike Fire Alarm Technical AI Support
Fast on-site technical assistance for every fire technician working on Twinflex, CIE-A Addressable Range, and Duonet & Quadnet Addressable Range fire panels.
Free to try
Instant answers across Twinflex and CIE-A Addressable Range fire alarm systems
On-site AI help
Solve Fike fire panel faults
Get direct answers and manual references when servicing or installing equipment across the Twinflex, CIE-A Addressable Range, and Duonet & Quadnet Addressable Range fire systems without waiting for phone support.
Fast answers on site
When troubleshooting a stubborn fault on a TwinflexPro² conventional panel or commissioning a CIE-A-400 addressable unit, get clear technical answers instantly. Solve issues while standing at the panel without leafing through paper booklets or waiting on technical hold.
Fast answers on site
When troubleshooting a stubborn fault on a TwinflexPro² conventional panel or commissioning a CIE-A-400 addressable unit, get clear technical answers instantly. Solve issues while standing at the panel without leafing through paper booklets or waiting on technical hold.
Fast answers on site
When troubleshooting a stubborn fault on a TwinflexPro² conventional panel or commissioning a CIE-A-400 addressable unit, get clear technical answers instantly. Solve issues while standing at the panel without leafing through paper booklets or waiting on technical hold.
Direct manual citations
Super Engineer links technical guidance straight to page citations from manufacturer documentation. When diagnosing a Duonet panel or checking loop specifications on a Quadnet system, verify details directly against cited manual documentation right from your mobile device.
Direct manual citations
Super Engineer links technical guidance straight to page citations from manufacturer documentation. When diagnosing a Duonet panel or checking loop specifications on a Quadnet system, verify details directly against cited manual documentation right from your mobile device.
Direct manual citations
Super Engineer links technical guidance straight to page citations from manufacturer documentation. When diagnosing a Duonet panel or checking loop specifications on a Quadnet system, verify details directly against cited manual documentation right from your mobile device.
TwinflexPro² fault diagnosis
CIE-A-400 loop queries
Quadnet addressable setup
Duonet panel maintenance
TwinflexPro² fault diagnosis
CIE-A-400 loop queries
Quadnet addressable setup
Duonet panel maintenance
TwinflexPro² fault diagnosis
CIE-A-400 loop queries
Quadnet addressable setup
Duonet panel maintenance
Twinflex Multipoint ASD testing
RDU-A-400 repeater support
Sita200plus service checks
Sita Multipoint ASD guidance
Twinflex Multipoint ASD testing
RDU-A-400 repeater support
Sita200plus service checks
Sita Multipoint ASD guidance
Twinflex Multipoint ASD testing
RDU-A-400 repeater support
Sita200plus service checks
Sita Multipoint ASD guidance
Smart technician tools
Built for fire alarm technicians
Equip your team with dedicated AI features built to handle complex fire alarm calls, site maintenance schedules, and equipment setup across all your Fike callouts.
Accurate Answers
Get instant guidance with citations pointing to the relevant manual pages, forum insights, and practical walkthroughs. When handling a Twinflex Multipoint ASD or resolving loop issues on a CIE-A-400 panel, find clear technical clarification immediately without wasting valuable site time.
Accurate Answers
Get instant guidance with citations pointing to the relevant manual pages, forum insights, and practical walkthroughs. When handling a Twinflex Multipoint ASD or resolving loop issues on a CIE-A-400 panel, find clear technical clarification immediately without wasting valuable site time.
Personalized to you
Tailor technical support to your role, location, and regional fire standards. Add company notes to your Private Brain and check local standards compliance while servicing a Sita200plus control panel or installing devices on a Duonet system.
Personalized to you
Tailor technical support to your role, location, and regional fire standards. Add company notes to your Private Brain and check local standards compliance while servicing a Sita200plus control panel or installing devices on a Duonet system.
Improve your skills
Sharpen your day-to-day installation and maintenance capabilities with Coach. Receive regular bite-sized training sessions between callouts, expanding your working knowledge on addressable loops, Quadnet systems, and modern TwinflexPro² panel setups to stay sharp on site whenever unexpected problems arise.
Improve your skills
Sharpen your day-to-day installation and maintenance capabilities with Coach. Receive regular bite-sized training sessions between callouts, expanding your working knowledge on addressable loops, Quadnet systems, and modern TwinflexPro² panel setups to stay sharp on site whenever unexpected problems arise.
Site Lock
Save equipment profiles for each contract or property you visit regularly. Site Lock stores device registers for local buildings, remembering whether you are managing an older CIE-A-200 panel, an RDU-A-400 repeater, or a multi-zone layout so your queries stay focused.
Site Lock
Save equipment profiles for each contract or property you visit regularly. Site Lock stores device registers for local buildings, remembering whether you are managing an older CIE-A-200 panel, an RDU-A-400 repeater, or a multi-zone layout so your queries stay focused.
Ninja Mode
Tackle complicated multisystem dilemmas and elusive intermittent loop faults using Ninja Mode. Multiple AI agents work in tandem to evaluate tricky device communication errors across a Duonet loop or unusual faults on a Quadnet installation.
Ninja Mode
Tackle complicated multisystem dilemmas and elusive intermittent loop faults using Ninja Mode. Multiple AI agents work in tandem to evaluate tricky device communication errors across a Duonet loop or unusual faults on a Quadnet installation.
Notes
Never spend your evening drafting service paperwork again. With Notes, simply talk through your maintenance findings and snap photos of the CIE-A-400 display or Twinflex Multipoint ASD units; our AI generates a clean, structured job report ready to hand over.
Notes
Never spend your evening drafting service paperwork again. With Notes, simply talk through your maintenance findings and snap photos of the CIE-A-400 display or Twinflex Multipoint ASD units; our AI generates a clean, structured job report ready to hand over.
Simple to operate
Ready on site
Scales across teams
Transparent Pricing, No Surprises
Flexible Plans for All
Choose the ideal plan to support your fire alarm servicing work as your business expands.
Monthly
Yearly
2 months free
Free
$0
user/month
Try it on your next job
500 credits / one-off
ALL industry sectors (knowledge-base)
Custom knowledge upload (with limit)
Ninja Mode (advanced problem solver)
Meme Mode ;-)
Solo
$20
user/month + tax
Fix it solo. Fix it right.
5,000 credits / month*
ALL industry sectors (knowledge-base)
Ninja Mode for tough faults
Rocket Fuel Agents for parts and kit
Share to the Community Brain
Job notes
Meme Mode ;-)
Pro
Popular
$35
user/month + tax
Everything in Solo, plus:
10,000 credits / month*
Private Brain for your own data
Answers from your private Brain
Site Lock for your sites and kit
Custom branding
Daily Coach
10x manual uploads
Coming soon: analytics, API, bulk export
Monthly
Yearly
2 months free
Free
$0
user/month
Try it on your next job
500 credits / one-off
ALL industry sectors (knowledge-base)
Custom knowledge upload (with limit)
Ninja Mode (advanced problem solver)
Meme Mode ;-)
Solo
$20
user/month + tax
Fix it solo. Fix it right.
5,000 credits / month*
ALL industry sectors (knowledge-base)
Ninja Mode for tough faults
Rocket Fuel Agents for parts and kit
Share to the Community Brain
Job notes
Meme Mode ;-)
Pro
Popular
$35
user/month + tax
Everything in Solo, plus:
10,000 credits / month*
Private Brain for your own data
Answers from your private Brain
Site Lock for your sites and kit
Custom branding
Daily Coach
10x manual uploads
Coming soon: analytics, API, bulk export
The future - NOW!
Vision XR
Be the first to access 'Vision XR' - the AI Tech Assistant glasses from Super Engineer
Vision XR
Trial our special AI Glasses designed for tradesmen (coming soon!). The perfect accessory for any tradesman, giving them technical instructions via visual (Head Up Display) & audio (earpiece).
Vision XR
Trial our special AI Glasses designed for tradesmen (coming soon!). The perfect accessory for any tradesman, giving them technical instructions via visual (Head Up Display) & audio (earpiece).
Got questions?
Frequently asked questions
Clear answers about our AI assistant for fire alarm technicians.
Which Fike fire alarm equipment does Super Engineer cover?
Super Engineer provides technical assistance across multiple fire alarm ranges • Twinflex: TwinflexPro² is a conventional two-wire fire control panel • Twinflex Multipoint ASD combines smoke and heat detection with an optional built-in sounder using one pair of wires per zone • CIE-A Addressable Range: CIE-A-400 supports up to 200 devices per loop across a maximum loop length of 2KM • CIE-A-200 features a 1000 event history buffer and soft addressing • RDU-A-400 is a dedicated remote display and control repeater panel • Duonet & Quadnet Addressable Range: Quadnet supports up to 200 Multipoint ASD combined detector/sounders on a single loop • Duonet is an addressable fire alarm control panel featuring built-in device isolators • Sita200plus is an addressable control panel • Sita Multipoint ASD provides addressable multi-criteria detection. These are only examples — the Super Engineer app covers many more Fike models.
Is Super Engineer affiliated with Fike?
No. Super Engineer is an entirely independent AI platform developed to support fire technicians with daily fault-finding, installation work, and routine maintenance tasks. We are not affiliated with, endorsed by, or connected to Fike in any capacity. All registered trademarks, panel designations, and model names belong strictly to their respective owners. The platform operates by reviewing manufacturer user guides and engineering manuals, returning relevant page citations when you attend a callout on a TwinflexPro² panel, install a CIE-A-400 unit, or commission a Duonet system. Fire technicians receive practical, objective technical answers directly in the field, helping resolve tricky equipment faults, check loop capacities, and complete maintenance schedules efficiently without unnecessary delay.
How does Super Engineer assist on Fike installs and servicing?
Technicians rely on Super Engineer to accelerate every stage of working on fire detection kit, from fresh installs to routine service contracts and urgent fault calls. During a new installation of a CIE-A-400 panel, the app assists with queries regarding loop limits, adding expansion cards, or mounting an RDU-A-400 repeater. When attending fault callouts on a Quadnet or Duonet addressable panel, technicians can rapidly isolate stubborn communication glitches across Sita Multipoint ASD sensors. For regular servicing visits or system upgrades involving Twinflex Multipoint ASD units on two-wire networks, the assistant clarifies device testing and zone verification immediately so you can resolve issues cleanly and keep client systems running smoothly without delays.
Can Super Engineer help with older superseded Fike panels?
Yes, Super Engineer provides extensive diagnostic help for legacy fire systems that technicians still encounter in existing commercial properties. If you arrive on site to service an older CIE-A-200 addressable panel that has now been superseded by the CIE-A-400, our assistant helps you review the 1000 event history buffer, navigate soft addressing details, and troubleshoot its monitored circuits. The platform also assists with older installations running a Sita200plus addressable control panel, offering manual-grounded guidance to diagnose loop communications and identify faulty detectors. Rather than feeling stuck when facing discontinued hardware that lacks active telephone support lines, fire technicians can swiftly access archived manual data to complete routine inspections, urgent repairs, or migration planning.
How do fire teams use Super Engineer across Fike jobs?
Fire service teams use Super Engineer across mobile apps, WhatsApp, Slack, and email to share technical expertise across every active site. Senior technicians can upload site documentation and panel notes into the Private Brain workspace, enabling newer technicians to fault-find a TwinflexPro² panel or set up a CIE-A-400 loop with complete confidence. Meanwhile, field technicians rely on Site Lock to store hardware configurations for premises equipped with Duonet panels or Quadnet networks, ensuring everyone has instant access to historical equipment records. By combining collective technical notes with automated job reports and on-the-job training modules, your entire company maintains high service standards, reduces repeat site visits, and resolves complex fire alarm callouts much faster.
Which Fike fire alarm equipment does Super Engineer cover?
Is Super Engineer affiliated with Fike?
How does Super Engineer assist on Fike installs and servicing?
Can Super Engineer help with older superseded Fike panels?
How do fire teams use Super Engineer across Fike jobs?
Feel free to mail us for any enquiries : team@superengineer.app
Extra technician tools
Bonus features for technicians
Smart on-the-job utilities designed to make daily fire maintenance simpler.
Source equipment easily
Parts Scout finds the closest or most affordable replacement parts when you need them. Whether sourcing a replacement Twinflex Multipoint ASD detector on an urgent callout or securing terminal blocks, find part numbers and suppliers near your location without delaying the job.
Source equipment easily
Parts Scout finds the closest or most affordable replacement parts when you need them. Whether sourcing a replacement Twinflex Multipoint ASD detector on an urgent callout or securing terminal blocks, find part numbers and suppliers near your location without delaying the job.
Meme Mode
Share WIN, FAIL, or HAPPY CUSTOMER memes with your trade colleagues after a long day on site. Celebrate resolving a stubborn ground fault on a Quadnet addressable panel or commiserate after tracking phantom faults down a tricky loop.
Meme Mode
Share WIN, FAIL, or HAPPY CUSTOMER memes with your trade colleagues after a long day on site. Celebrate resolving a stubborn ground fault on a Quadnet addressable panel or commiserate after tracking phantom faults down a tricky loop.
Made by engineers for engineers
What Early Users Say
Read what some of the first test users are saying about Super Engineer
Love the speed it finds answers from manuals. Especially on older more obscure equipment
Brendan
Security Engineer
Love the speed it finds answers from manuals. Especially on older more obscure equipment
Brendan
Security Engineer
We especially like the fact we can upload our specific company settings - as engineers are always forgetting them!
Alessandro
Company owner
We especially like the fact we can upload our specific company settings - as engineers are always forgetting them!
Alessandro
Company owner
We've uploaded all our support docs to the Brain so engineers don't have to call me all the time
David
Tech support manager
We've uploaded all our support docs to the Brain so engineers don't have to call me all the time
David
Tech support manager
Finish on time
Technical fire support built for every technician
Technical fire support built for every technician
Whether it’s handling a new piece of equipment, finding you that perfect morning snack or sourcing a missing piece of kit, Super Engineer’s AI makes your life easier & makes you smarter.
Includes our Get Home Early Guarantee ;-)
Whether it’s handling a new piece of equipment, finding you that perfect morning snack or sourcing a missing piece of kit, Super Engineer’s AI makes your life easier & makes you smarter.
Includes our Get Home Early Guarantee ;-)
