AI Technical Support for Hartmann Fire Systems
The smart AI assistant for technicians servicing PRS Hardware Series and PROTECTOR.Net / PoE Over-the-Door Range installations on site.
Free to try
Instant technical assistance across PRS Hardware Series, Trove, and PROTECTOR.Net ranges
AI technical help
Solve Hartmann faults faster on site
Get clear guidance from instruction manuals for the PRS Hardware Series, Altronix / Trove Pre-Configured Integration Range, and PROTECTOR.Net / PoE Over-the-Door Range whenever you need practical support.
Fast answers on site
Facing an awkward fault on a Hartmann PRS-2DR-STR or troubleshooting communication issues on a PRS-MASTER? Ask your query and receive clear, practical guidance on site without spending your valuable time waiting on hold for telephone support or leafing through paper manuals in the plant room.
Fast answers on site
Facing an awkward fault on a Hartmann PRS-2DR-STR or troubleshooting communication issues on a PRS-MASTER? Ask your query and receive clear, practical guidance on site without spending your valuable time waiting on hold for telephone support or leafing through paper manuals in the plant room.
Fast answers on site
Facing an awkward fault on a Hartmann PRS-2DR-STR or troubleshooting communication issues on a PRS-MASTER? Ask your query and receive clear, practical guidance on site without spending your valuable time waiting on hold for telephone support or leafing through paper manuals in the plant room.
Cited manual references
Need confirmation while commissioning a Trove8DR enclosure or a POE-1DR controller on a call? Super Engineer points you directly to the relevant Hartmann manual pages, so you can check installation documentation immediately without hunting through paperwork or wasting time searching the van.
Cited manual references
Need confirmation while commissioning a Trove8DR enclosure or a POE-1DR controller on a call? Super Engineer points you directly to the relevant Hartmann manual pages, so you can check installation documentation immediately without hunting through paperwork or wasting time searching the van.
Cited manual references
Need confirmation while commissioning a Trove8DR enclosure or a POE-1DR controller on a call? Super Engineer points you directly to the relevant Hartmann manual pages, so you can check installation documentation immediately without hunting through paperwork or wasting time searching the van.
PRS-2DR-STR fault diagnosis
Hartmann PRS-MASTER setup
Trove16DR enclosure servicing
POE-2DR controller checks
PRS-2DR-STR fault diagnosis
Hartmann PRS-MASTER setup
Trove16DR enclosure servicing
POE-2DR controller checks
PRS-2DR-STR fault diagnosis
Hartmann PRS-MASTER setup
Trove16DR enclosure servicing
POE-2DR controller checks
PRS-TDM expander maintenance
PRS-IO-STR troubleshooting
Trove8DR power assembly
Fast manual citations
PRS-TDM expander maintenance
PRS-IO-STR troubleshooting
Trove8DR power assembly
Fast manual citations
PRS-TDM expander maintenance
PRS-IO-STR troubleshooting
Trove8DR power assembly
Fast manual citations
AI technician toolkit
Built for Hartmann field technicians
Work smarter across every Hartmann fire alarm installation, commissioning visit, and emergency maintenance call with purpose-built AI tools designed for field technicians.
Accurate Answers
Receive clear technical guidance when working on a Hartmann PRS-TDM add-on expander board or wiring into a PRS-IO-STR general-purpose controller kit. The assistant backs up each answer with direct references to manual pages and practical field discussions, helping you resolve tricky faults on site quickly.
Accurate Answers
Receive clear technical guidance when working on a Hartmann PRS-TDM add-on expander board or wiring into a PRS-IO-STR general-purpose controller kit. The assistant backs up each answer with direct references to manual pages and practical field discussions, helping you resolve tricky faults on site quickly.
Personalized to you
Tailor technical guidance to your specific location and trade requirements when servicing a Trove16DR enclosure kit. Super Engineer adapts its answers to check local compliance requirements for your area, while keeping your company notes, drawings, and specialist knowledge secure in your Private Brain.
Personalized to you
Tailor technical guidance to your specific location and trade requirements when servicing a Trove16DR enclosure kit. Super Engineer adapts its answers to check local compliance requirements for your area, while keeping your company notes, drawings, and specialist knowledge secure in your Private Brain.
Improve your skills
Brush up on routine commissioning steps for the PROTECTOR.Net / PoE Over-the-Door Range before arriving on site. Use Coach to receive regular bite-sized training sessions on your mobile, helping you tackle unfamiliar Hartmann hardware and complex maintenance tasks with greater technical confidence every day.
Improve your skills
Brush up on routine commissioning steps for the PROTECTOR.Net / PoE Over-the-Door Range before arriving on site. Use Coach to receive regular bite-sized training sessions on your mobile, helping you tackle unfamiliar Hartmann hardware and complex maintenance tasks with greater technical confidence every day.
Site Lock
Lock your session to a specific building to keep job notes, equipment lists, and hardware layouts tidy. When you return to service a PRS-MASTER or inspect a Trove8DR enclosure assembly, your entire site history and past fault records are readily available in one place.
Site Lock
Lock your session to a specific building to keep job notes, equipment lists, and hardware layouts tidy. When you return to service a PRS-MASTER or inspect a Trove8DR enclosure assembly, your entire site history and past fault records are readily available in one place.
Ninja Mode
Tackle tricky multi-system faults involving a POE-2DR controller linked across wider building infrastructure. Ninja Mode deploys multiple AI agents working together to evaluate complex symptoms across interconnected hardware, helping you pinpoint difficult faults and plan your maintenance methodically when under pressure.
Ninja Mode
Tackle tricky multi-system faults involving a POE-2DR controller linked across wider building infrastructure. Ninja Mode deploys multiple AI agents working together to evaluate complex symptoms across interconnected hardware, helping you pinpoint difficult faults and plan your maintenance methodically when under pressure.
Notes
Generate complete handover documentation after installing a PRS-2DR-STR starter access controller kit on site. Simply speak your findings and snap photos of the enclosure, and our AI writes up a clean, structured job note or site report ready to share with your office.
Notes
Generate complete handover documentation after installing a PRS-2DR-STR starter access controller kit on site. Simply speak your findings and snap photos of the enclosure, and our AI writes up a clean, structured job note or site report ready to share with your office.
Easy to use
Works everywhere
Built for teams
Transparent Pricing, No Surprises
Flexible Plans for All
Choose a plan that fits your servicing workload and scale support whenever you need.
Monthly
Yearly
2 months free
Free
$0
user/month
Try it on your next job
500 credits / one-off
ALL industry sectors (knowledge-base)
Custom knowledge upload (with limit)
Ninja Mode (advanced problem solver)
Meme Mode ;-)
Solo
$20
user/month + tax
Fix it solo. Fix it right.
5,000 credits / month*
ALL industry sectors (knowledge-base)
Ninja Mode for tough faults
Rocket Fuel Agents for parts and kit
Share to the Community Brain
Job notes
Meme Mode ;-)
Pro
Popular
$35
user/month + tax
Everything in Solo, plus:
10,000 credits / month*
Private Brain for your own data
Answers from your private Brain
Site Lock for your sites and kit
Custom branding
Daily Coach
10x manual uploads
Coming soon: analytics, API, bulk export
Monthly
Yearly
2 months free
Free
$0
user/month
Try it on your next job
500 credits / one-off
ALL industry sectors (knowledge-base)
Custom knowledge upload (with limit)
Ninja Mode (advanced problem solver)
Meme Mode ;-)
Solo
$20
user/month + tax
Fix it solo. Fix it right.
5,000 credits / month*
ALL industry sectors (knowledge-base)
Ninja Mode for tough faults
Rocket Fuel Agents for parts and kit
Share to the Community Brain
Job notes
Meme Mode ;-)
Pro
Popular
$35
user/month + tax
Everything in Solo, plus:
10,000 credits / month*
Private Brain for your own data
Answers from your private Brain
Site Lock for your sites and kit
Custom branding
Daily Coach
10x manual uploads
Coming soon: analytics, API, bulk export
The future - NOW!
Vision XR
Be the first to access 'Vision XR' - the AI Tech Assistant glasses from Super Engineer
Vision XR
Trial our special AI Glasses designed for tradesmen (coming soon!). The perfect accessory for any tradesman, giving them technical instructions via visual (Head Up Display) & audio (earpiece).
Vision XR
Trial our special AI Glasses designed for tradesmen (coming soon!). The perfect accessory for any tradesman, giving them technical instructions via visual (Head Up Display) & audio (earpiece).
Questions answered
Hartmann support queries
Everything you need to know about using Super Engineer on Hartmann equipment.
Which Hartmann equipment does Super Engineer cover?
Super Engineer covers key Hartmann lines across the fire alarm landscape. Our knowledge base includes the PRS Hardware Series, featuring the PRS-2DR-STR starter access controller kit • the PRS-MASTER primary IP bus controller • the PRS-TDM add-on expander board • and the PRS-IO-STR general-purpose controller kit. It also covers the Altronix / Trove Pre-Configured Integration Range, including the Trove8DR power and controller enclosure assembly • and the Trove16DR enclosure kit. In addition, technicians can query the PROTECTOR.Net / PoE Over-the-Door Range, including the POE-1DR, which is a Power-over-Ethernet controller • and the POE-2DR, which is a PoE controller. These models are only examples, as the Super Engineer app covers many more Hartmann models across commercial and industrial facilities.
Is Super Engineer affiliated with Hartmann?
No. Super Engineer is an independent technical tool built to support technicians and trades working in the field. We have no commercial relationship with Hartmann, and Hartmann has not endorsed or reviewed this product. Our platform references published instruction manuals and technical documentation solely to help technicians install, maintain, and fault-find hardware safely and efficiently during their working day. All trademarks, product names, and brand names belong entirely to their respective owners. By combining manufacturer instruction manuals with helpful AI agents, Super Engineer provides technicians with practical technical guidance on site, whether they are troubleshooting an urgent fault, conducting routine maintenance, or installing hardware in commercial buildings.
What Hartmann jobs can the app help with?
Technicians rely on Super Engineer across every stage of a job, whether handling routine servicing, fresh installations, or urgent fault calls. If you are mounting a Trove16DR enclosure kit during a major fit-out, Super Engineer helps you review configuration instructions without carrying bulky paperwork. When troubleshooting an intermittent bus fault on a PRS-MASTER or replacing a faulty board with a PRS-TDM add-on expander board, the app provides rapid guidance to identify issues methodically. It is equally useful for upgrades involving a POE-2DR unit, helping you verify installation details, check cited manual diagrams, and wrap up customer sign-offs cleanly. Whatever Hartmann hardware you encounter, the app helps you complete the job efficiently.
How does Super Engineer assist on complex Hartmann call-outs?
When working in plant rooms or up on ladders, technicians often encounter complex configurations involving multiple hardware modules. If a site links a PRS-IO-STR general-purpose controller kit alongside a POE-1DR controller, pinpointing the cause of a system trouble alert can be demanding. Super Engineer allows you to describe observed symptoms or photograph terminal layouts, delivering relevant technical pointers immediately. Because answers draw directly from instruction manuals, you get clear context that helps you isolate wiring problems, power supply faults, or communication drops methodically. Having instant access to cited manual pages means you can solve difficult call-outs faster, keeping downtime to a minimum and reassuring the customer.
How do fire alarm maintenance teams use Super Engineer?
Service teams working across large estates use Super Engineer to share knowledge and maintain consistency across every visit. With Site Lock, a technician maintaining a Trove8DR power and controller enclosure assembly can log site quirks, terminal details, and enclosure layouts for the next colleague on call. Junior technicians working on a PRS-2DR-STR starter access controller kit can access the same high-level technical guidance as senior staff, minimizing unnecessary callbacks and delays. Whether accessed via the mobile app, WhatsApp, or Slack, teams can troubleshoot Hartmann hardware collaboratively throughout the working day. Centralizing notes and past job findings helps your entire team work smarter and finish maintenance rounds on schedule.
Which Hartmann equipment does Super Engineer cover?
Is Super Engineer affiliated with Hartmann?
What Hartmann jobs can the app help with?
How does Super Engineer assist on complex Hartmann call-outs?
How do fire alarm maintenance teams use Super Engineer?
Feel free to mail us for any enquiries : team@superengineer.app
Extra field tools
Helpful bonus features
Practical extras designed to make everyday site visits simpler and faster.
Source equipment easily
Need a replacement PRS-TDM add-on expander board or an extra POE-1DR controller on site? Parts Scout finds the closest and cheapest options alongside part numbers, so you avoid unnecessary supply runs and keep your installation moving forward smoothly.
Source equipment easily
Need a replacement PRS-TDM add-on expander board or an extra POE-1DR controller on site? Parts Scout finds the closest and cheapest options alongside part numbers, so you avoid unnecessary supply runs and keep your installation moving forward smoothly.
Meme Mode
Finally cleared an awkward trouble alert on a Trove8DR enclosure after hours of testing? Send WIN, FAIL, or HAPPY CUSTOMER memes to colleagues to celebrate another completed Hartmann call-out and keep team morale high on site.
Meme Mode
Finally cleared an awkward trouble alert on a Trove8DR enclosure after hours of testing? Send WIN, FAIL, or HAPPY CUSTOMER memes to colleagues to celebrate another completed Hartmann call-out and keep team morale high on site.
Made by engineers for engineers
What Early Users Say
Read what some of the first test users are saying about Super Engineer
Love the speed it finds answers from manuals. Especially on older more obscure equipment
Brendan
Security Engineer
Love the speed it finds answers from manuals. Especially on older more obscure equipment
Brendan
Security Engineer
We especially like the fact we can upload our specific company settings - as engineers are always forgetting them!
Alessandro
Company owner
We especially like the fact we can upload our specific company settings - as engineers are always forgetting them!
Alessandro
Company owner
We've uploaded all our support docs to the Brain so engineers don't have to call me all the time
David
Tech support manager
We've uploaded all our support docs to the Brain so engineers don't have to call me all the time
David
Tech support manager
Finish jobs on time
The AI assistant for Hartmann fire technicians
The AI assistant for Hartmann fire technicians
Whether it’s handling a new piece of equipment, finding you that perfect morning snack or sourcing a missing piece of kit, Super Engineer’s AI makes your life easier & makes you smarter.
Includes our Get Home Early Guarantee ;-)
Whether it’s handling a new piece of equipment, finding you that perfect morning snack or sourcing a missing piece of kit, Super Engineer’s AI makes your life easier & makes you smarter.
Includes our Get Home Early Guarantee ;-)
