Hive Technical Support for Savvy Technicians
Get instant answers and manual references for Hive Smart Heating controls and Hubs & Smart Home Connectivity devices on every service job.
Free to try
Supporting Hive Smart Heating and smart home connectivity hardware
Instant Hive help
Solve Hive faults faster
Get accurate information directly from manufacturer manuals combined with real trade insight. Resolve technical queries across Hive Smart Heating thermostats, boiler controls, and smart home connectivity hardware without delay.
Accurate answers fast
Facing an unresponsive Hive Thermostat Mini or communication issues on a Hive Receiver? Receive concise, step-by-step diagnostic guidance right at the boiler. Eliminate waiting on telephone support lines and troubleshoot heating controls swiftly while your domestic customer waits.
Accurate answers fast
Facing an unresponsive Hive Thermostat Mini or communication issues on a Hive Receiver? Receive concise, step-by-step diagnostic guidance right at the boiler. Eliminate waiting on telephone support lines and troubleshoot heating controls swiftly while your domestic customer waits.
Accurate answers fast
Facing an unresponsive Hive Thermostat Mini or communication issues on a Hive Receiver? Receive concise, step-by-step diagnostic guidance right at the boiler. Eliminate waiting on telephone support lines and troubleshoot heating controls swiftly while your domestic customer waits.
Manual references provided
Review page-specific citations pointing directly into instruction manuals for devices like the Hive Radiator Valve and Hive Hub. Check technical specifications, mounting considerations, and terminal details straight from published documentation on your mobile screen instead of searching through endless paperwork on site.
Manual references provided
Review page-specific citations pointing directly into instruction manuals for devices like the Hive Radiator Valve and Hive Hub. Check technical specifications, mounting considerations, and terminal details straight from published documentation on your mobile screen instead of searching through endless paperwork on site.
Manual references provided
Review page-specific citations pointing directly into instruction manuals for devices like the Hive Radiator Valve and Hive Hub. Check technical specifications, mounting considerations, and terminal details straight from published documentation on your mobile screen instead of searching through endless paperwork on site.
Hive Thermostat fault-finding
Hive Receiver diagnostics
Hive Radiator Valve setup
Hive Hub connectivity support
Hive Thermostat fault-finding
Hive Receiver diagnostics
Hive Radiator Valve setup
Hive Hub connectivity support
Hive Thermostat fault-finding
Hive Receiver diagnostics
Hive Radiator Valve setup
Hive Hub connectivity support
Hive Thermostat Mini pairing
Hive Plug installation help
Hive Hub 360 queries
Hive 1 Thermostat maintenance
Hive Thermostat Mini pairing
Hive Plug installation help
Hive Hub 360 queries
Hive 1 Thermostat maintenance
Hive Thermostat Mini pairing
Hive Plug installation help
Hive Hub 360 queries
Hive 1 Thermostat maintenance
Smart AI toolkit
Field tools for Hive work
Arm yourself with specialised tools designed to speed up fault-finding, system commissioning, and job reporting on domestic heating controls, hubs, and connected home equipment across every callout.
Accurate Answers
Query complex behaviour on a Hive Thermostat dial or dual-channel boiler control and get direct advice citing manual pages and trade discussions. Tackle difficult heating faults and intermittent heating glitches without wading through voluminous PDF documents while standing right next to the customer's boiler.
Accurate Answers
Query complex behaviour on a Hive Thermostat dial or dual-channel boiler control and get direct advice citing manual pages and trade discussions. Tackle difficult heating faults and intermittent heating glitches without wading through voluminous PDF documents while standing right next to the customer's boiler.
Personalized to you
Customise the assistant for your specific trade discipline and UK working region. Tailor responses to your everyday heating tasks on a Hive Radiator Valve installation or thermostat replacement, checking compliance with local standards and codes for your chosen location so you work confidently.
Personalized to you
Customise the assistant for your specific trade discipline and UK working region. Tailor responses to your everyday heating tasks on a Hive Radiator Valve installation or thermostat replacement, checking compliance with local standards and codes for your chosen location so you work confidently.
Improve your skills
Sharpen your knowledge of domestic controls through daily bite-sized guidance delivered while you work. Master diagnostic techniques for the Hive Hub 360 and newer connected controls so you stay ahead on modern smart heating calls.
Improve your skills
Sharpen your knowledge of domestic controls through daily bite-sized guidance delivered while you work. Master diagnostic techniques for the Hive Hub 360 and newer connected controls so you stay ahead on modern smart heating calls.
Site Lock
Lock your session to a domestic address to record the property's installed kit, such as a Hive Receiver paired with a Hive Thermostat Mini. Retrieve past notes and peripheral lists instantly during return maintenance visits.
Site Lock
Lock your session to a domestic address to record the property's installed kit, such as a Hive Receiver paired with a Hive Thermostat Mini. Retrieve past notes and peripheral lists instantly during return maintenance visits.
Ninja Mode
Engage Ninja Mode when wrestling with complex multi-device dilemmas, such as RF dropouts between a Hive Hub, a Hive Plug, and multiple radiator valves. Coordinated AI agents evaluate multi-room setups to isolate root causes cleanly when simple checks fail on tricky callouts.
Ninja Mode
Engage Ninja Mode when wrestling with complex multi-device dilemmas, such as RF dropouts between a Hive Hub, a Hive Plug, and multiple radiator valves. Coordinated AI agents evaluate multi-room setups to isolate root causes cleanly when simple checks fail on tricky callouts.
Notes
Never spend your evenings writing up paperwork again. Simply speak into the app and take photos after installing a Hive Thermostat or boiler controller. Our AI automatically formats a comprehensive site report detailing the work completed, findings, and parts fitted ready to share.
Notes
Never spend your evenings writing up paperwork again. Simply speak into the app and take photos after installing a Hive Thermostat or boiler controller. Our AI automatically formats a comprehensive site report detailing the work completed, findings, and parts fitted ready to share.
Easy to use
Plug and play
Built for teams
Transparent Pricing, No Surprises
Flexible Plans for All
Select the plan that fits your workload and start solving heating queries today.
Monthly
Yearly
2 months free
Free
$0
user/month
Try it on your next job
500 credits / one-off
ALL industry sectors (knowledge-base)
Custom knowledge upload (with limit)
Ninja Mode (advanced problem solver)
Meme Mode ;-)
Solo
$20
user/month + tax
Fix it solo. Fix it right.
5,000 credits / month*
ALL industry sectors (knowledge-base)
Ninja Mode for tough faults
Rocket Fuel Agents for parts and kit
Share to the Community Brain
Job notes
Meme Mode ;-)
Pro
Popular
$35
user/month + tax
Everything in Solo, plus:
10,000 credits / month*
Private Brain for your own data
Answers from your private Brain
Site Lock for your sites and kit
Custom branding
Daily Coach
10x manual uploads
Coming soon: analytics, API, bulk export
Monthly
Yearly
2 months free
Free
$0
user/month
Try it on your next job
500 credits / one-off
ALL industry sectors (knowledge-base)
Custom knowledge upload (with limit)
Ninja Mode (advanced problem solver)
Meme Mode ;-)
Solo
$20
user/month + tax
Fix it solo. Fix it right.
5,000 credits / month*
ALL industry sectors (knowledge-base)
Ninja Mode for tough faults
Rocket Fuel Agents for parts and kit
Share to the Community Brain
Job notes
Meme Mode ;-)
Pro
Popular
$35
user/month + tax
Everything in Solo, plus:
10,000 credits / month*
Private Brain for your own data
Answers from your private Brain
Site Lock for your sites and kit
Custom branding
Daily Coach
10x manual uploads
Coming soon: analytics, API, bulk export
The future - NOW!
Vision XR
Be the first to access 'Vision XR' - the AI Tech Assistant glasses from Super Engineer
Vision XR
Trial our special AI Glasses designed for tradesmen (coming soon!). The perfect accessory for any tradesman, giving them technical instructions via visual (Head Up Display) & audio (earpiece).
Vision XR
Trial our special AI Glasses designed for tradesmen (coming soon!). The perfect accessory for any tradesman, giving them technical instructions via visual (Head Up Display) & audio (earpiece).
Hive support FAQs
Got questions on Hive?
Everything you need to know about Super Engineer on site.
Which Hive equipment does Super Engineer cover?
Super Engineer provides extensive coverage across the key ranges technicians encounter in the field. Within Hive Smart Heating (Thermostats & Boiler Controls), covered hardware includes the Hive Thermostat wireless dial-operated thermostat • Hive Thermostat Mini compact touch-button thermostat • Hive Radiator Valve smart thermostatic radiator valve • Hive 1 Thermostat legacy button-operated thermostat • Hive Receiver boiler receiver capable of standalone mode operation. Across Hubs & Smart Home Connectivity, coverage features the Hive Hub plug-in smart home gateway • Hive Hub 360 wireless cylinder smart home hub • Hive Plug smart mains socket adapter. Technicians can look up technical guidance, configuration tips, and diagnostic information across all these domestic devices. These listed models are only examples — the Super Engineer app covers many more Hive models.
Is Super Engineer affiliated with Hive?
No. Super Engineer is an independent technical assistant created to support trade professionals, installers, and heating technicians working out in the field. We have no affiliation, association, sponsorship, or endorsement from Hive or its parent group, and all brand names, product designations, and model references remain the property of their respective owners. Super Engineer operates by indexing publicly available manufacturer documentation, product guides, and shared trade knowledge to give technicians rapid diagnostic guidance and direct manual page citations during routine servicing, emergency callouts, and heating control installations. Our independent platform is designed entirely to help you resolve technical faults, check terminal configurations, and complete commissioning jobs efficiently on site without representing the equipment manufacturer.
How does Super Engineer assist with Hive installations?
Super Engineer guides heating technicians through every stage of installing, servicing, fault-finding, and upgrading connected heating controls on domestic heating systems. When you are mounting a Hive Radiator Valve on a radiator body or setting up a Hive Receiver in standalone mode by the boiler, the app delivers immediate step-by-step clarity. If you encounter pairing delays with a Hive Thermostat Mini during commissioning, or signal issues when linking heating hardware to a Hive Hub, the assistant points you to relevant manual pages and field-tested diagnostic checks. Technicians can quickly resolve wiring uncertainties on system boilers, confirm communication between stats and receivers, and ensure complete multi-zone setups operate smoothly before leaving the customer's home.
Can Super Engineer assist with older Hive hardware?
Yes, Super Engineer provides extensive support for older and long-installed heating controls that technicians encounter during maintenance or modernization jobs. If you attend a callout with an older Hive 1 Thermostat, the app helps you navigate its legacy button-operated interface, understand its fault states, and inspect existing wiring to a Hive Receiver. When a customer wants to replace obsolete hardware with a modern Hive Thermostat dial or a Hive Thermostat Mini, the assistant outlines compatibility considerations and helps you plan the changeover cleanly. Having immediate access to retired technical documentation alongside current product data allows technicians to service legacy installations competently without spending hours hunting down archived PDF manuals online.
How can our heating team use Super Engineer together?
Heating businesses and multi-technician maintenance teams can share technical insights, site records, and commissioning procedures across domestic heating controls and smart hubs. When junior technicians encounter communication drops on a Hive Hub 360, a stubborn Hive Radiator Valve, or a smart plug setup involving a Hive Plug, they can access notes and proven fault-finding steps recorded by experienced colleagues. Team members use Site Lock to attach specific device configurations and boiler wiring details to property addresses, making repeat service calls far simpler for whoever attends next. This shared technical workspace ensures uniform working practices, reduces unnecessary escalations, and keeps your entire team confident when deploying and servicing connected domestic heating controls every day.
Which Hive equipment does Super Engineer cover?
Is Super Engineer affiliated with Hive?
How does Super Engineer assist with Hive installations?
Can Super Engineer assist with older Hive hardware?
How can our heating team use Super Engineer together?
Feel free to mail us for any enquiries : team@superengineer.app
Extra capabilities
Valuable extra tools
Explore additional features built to smooth out your working day.
Source equipment easily
Locate replacement equipment effortlessly when working on site. Parts Scout identifies matching part numbers for a Hive Receiver or Hive Radiator Valve and guides you to the nearest, most cost-effective trade supplier.
Source equipment easily
Locate replacement equipment effortlessly when working on site. Parts Scout identifies matching part numbers for a Hive Receiver or Hive Radiator Valve and guides you to the nearest, most cost-effective trade supplier.
Meme Mode
Share a laugh with fellow technicians after resolving a frustrating network offline issue on a Hive Hub 360. Send WIN or FAIL memes to celebrate triumphant commissioning jobs or commiserate tricky callouts.
Meme Mode
Share a laugh with fellow technicians after resolving a frustrating network offline issue on a Hive Hub 360. Send WIN or FAIL memes to celebrate triumphant commissioning jobs or commiserate tricky callouts.
Made by engineers for engineers
What Early Users Say
Read what some of the first test users are saying about Super Engineer
Love the speed it finds answers from manuals. Especially on older more obscure equipment
Brendan
Security Engineer
Love the speed it finds answers from manuals. Especially on older more obscure equipment
Brendan
Security Engineer
We especially like the fact we can upload our specific company settings - as engineers are always forgetting them!
Alessandro
Company owner
We especially like the fact we can upload our specific company settings - as engineers are always forgetting them!
Alessandro
Company owner
We've uploaded all our support docs to the Brain so engineers don't have to call me all the time
David
Tech support manager
We've uploaded all our support docs to the Brain so engineers don't have to call me all the time
David
Tech support manager
Finish work on time
Dependable Hive technical guidance on site
Dependable Hive technical guidance on site
Whether it’s handling a new piece of equipment, finding you that perfect morning snack or sourcing a missing piece of kit, Super Engineer’s AI makes your life easier & makes you smarter.
Includes our Get Home Early Guarantee ;-)
Whether it’s handling a new piece of equipment, finding you that perfect morning snack or sourcing a missing piece of kit, Super Engineer’s AI makes your life easier & makes you smarter.
Includes our Get Home Early Guarantee ;-)
