Lightwave Support in Your Pocket
The AI technical assistant helping smart home technicians install, diagnose, and maintain Lightwave Smart Lighting and Smart Power devices on every residential and commercial job.
Free to try
Assisting technicians across Lightwave Smart Lighting, Smart Power, and Relays
On-site AI help
Solve Lightwave issues faster
Get instant technical answers drawn from manuals and trade knowledge across Lightwave Smart Lighting, Smart Power, Relays & Inline Controllers, and Hubs & Gateways, keeping your site work moving without delays.
Instant technical guidance
Tackle tricky setups on a Smart Dimmer (1 Gang) or configure a Smart Socket with Energy Monitoring (2 gang) without waiting on tech support. Super Engineer delivers clear troubleshooting pointers directly to your mobile while you are working on site.
Instant technical guidance
Tackle tricky setups on a Smart Dimmer (1 Gang) or configure a Smart Socket with Energy Monitoring (2 gang) without waiting on tech support. Super Engineer delivers clear troubleshooting pointers directly to your mobile while you are working on site.
Instant technical guidance
Tackle tricky setups on a Smart Dimmer (1 Gang) or configure a Smart Socket with Energy Monitoring (2 gang) without waiting on tech support. Super Engineer delivers clear troubleshooting pointers directly to your mobile while you are working on site.
Direct manual citations
Receive page-referenced citations pointing straight into documentation for units like the Link Plus Hub or JSJSLW822 In-line Dimmer (200W). Confirm wiring arrangements and specification details directly from the manufacturer source without leafing through endless booklets.
Direct manual citations
Receive page-referenced citations pointing straight into documentation for units like the Link Plus Hub or JSJSLW822 In-line Dimmer (200W). Confirm wiring arrangements and specification details directly from the manufacturer source without leafing through endless booklets.
Direct manual citations
Receive page-referenced citations pointing straight into documentation for units like the Link Plus Hub or JSJSLW822 In-line Dimmer (200W). Confirm wiring arrangements and specification details directly from the manufacturer source without leafing through endless booklets.
Smart Dimmer (1 Gang) setup
Link Plus Hub diagnostics
Smart Relay commissioning
JSJSLW400 1 Gang Smart Dimmer
Smart Dimmer (1 Gang) setup
Link Plus Hub diagnostics
Smart Relay commissioning
JSJSLW400 1 Gang Smart Dimmer
Smart Dimmer (1 Gang) setup
Link Plus Hub diagnostics
Smart Relay commissioning
JSJSLW400 1 Gang Smart Dimmer
Smart Mini Relay troubleshooting
JSJSLW270 2 Gang Socket checks
JSJSLW821 In-line Relay servicing
Smart Plug-in energy testing
Smart Mini Relay troubleshooting
JSJSLW270 2 Gang Socket checks
JSJSLW821 In-line Relay servicing
Smart Plug-in energy testing
Smart Mini Relay troubleshooting
JSJSLW270 2 Gang Socket checks
JSJSLW821 In-line Relay servicing
Smart Plug-in energy testing
Advanced smart tools
AI toolkit for smart homes
Equip yourself with specialized AI tools designed to streamline installation, maintenance, and diagnostics across your entire Lightwave smart home workload on domestic and light commercial jobs.
Accurate Answers
Get direct guidance for installing a Smart Dimmer (1 Gang) or handling RF pairing on a JSJSLW420 2 Gang Smart Dimmer. Super Engineer references technical write-ups, community tips, and page-specific manual excerpts so you can clear faults quickly.
Accurate Answers
Get direct guidance for installing a Smart Dimmer (1 Gang) or handling RF pairing on a JSJSLW420 2 Gang Smart Dimmer. Super Engineer references technical write-ups, community tips, and page-specific manual excerpts so you can clear faults quickly.
Personalized to you
Tailor technical support to your region and electrical discipline when fitting a Smart Socket with Energy Monitoring (2 gang). You can add internal install practices to your Private Brain while checking guidance against local codes for complete peace of mind.
Personalized to you
Tailor technical support to your region and electrical discipline when fitting a Smart Socket with Energy Monitoring (2 gang). You can add internal install practices to your Private Brain while checking guidance against local codes for complete peace of mind.
Improve your skills
Sharpen your smart automation expertise right from the van or job site. Coach serves bite-sized refresher modules covering units like the Smart Mini Relay and Link Plus Hub, helping you stay fully prepared for modern lighting control challenges.
Improve your skills
Sharpen your smart automation expertise right from the van or job site. Coach serves bite-sized refresher modules covering units like the Smart Mini Relay and Link Plus Hub, helping you stay fully prepared for modern lighting control challenges.
Site Lock
Lock your technical queries to a specific client property with ease. Keep an inventory of every installed JSJSLW821 In-line Relay and Smart Plug-in with Energy Monitoring in one site workspace, making return maintenance calls simple to manage.
Site Lock
Lock your technical queries to a specific client property with ease. Keep an inventory of every installed JSJSLW821 In-line Relay and Smart Plug-in with Energy Monitoring in one site workspace, making return maintenance calls simple to manage.
Ninja Mode
Solve intricate integration faults across multiple devices at once. Ninja Mode runs multiple AI agents simultaneously to unpick complex issues when linking a Smart Relay through a Link Plus Hub alongside existing dimming circuits and external switching loads.
Ninja Mode
Solve intricate integration faults across multiple devices at once. Ninja Mode runs multiple AI agents simultaneously to unpick complex issues when linking a Smart Relay through a Link Plus Hub alongside existing dimming circuits and external switching loads.
Notes
Generate professional job sheets without typing after fitting a JSJSLW300 Plug-in Adapter (Dimmer) or smart switch on site. Speak your observations aloud, snap photographs of the enclosure, and let the AI draft your detailed customer handover report automatically ready to share.
Notes
Generate professional job sheets without typing after fitting a JSJSLW300 Plug-in Adapter (Dimmer) or smart switch on site. Speak your observations aloud, snap photographs of the enclosure, and let the AI draft your detailed customer handover report automatically ready to share.
Fast on-site answers
Easy manual lookup
Built for technicians
Transparent Pricing, No Surprises
Flexible Plans for All
Select a plan tailored for your daily smart home installation and maintenance work.
Monthly
Yearly
2 months free
Free
$0
user/month
Try it on your next job
500 credits / one-off
ALL industry sectors (knowledge-base)
Custom knowledge upload (with limit)
Ninja Mode (advanced problem solver)
Meme Mode ;-)
Solo
$20
user/month + tax
Fix it solo. Fix it right.
5,000 credits / month*
ALL industry sectors (knowledge-base)
Ninja Mode for tough faults
Rocket Fuel Agents for parts and kit
Share to the Community Brain
Job notes
Meme Mode ;-)
Pro
Popular
$35
user/month + tax
Everything in Solo, plus:
10,000 credits / month*
Private Brain for your own data
Answers from your private Brain
Site Lock for your sites and kit
Custom branding
Daily Coach
10x manual uploads
Coming soon: analytics, API, bulk export
Monthly
Yearly
2 months free
Free
$0
user/month
Try it on your next job
500 credits / one-off
ALL industry sectors (knowledge-base)
Custom knowledge upload (with limit)
Ninja Mode (advanced problem solver)
Meme Mode ;-)
Solo
$20
user/month + tax
Fix it solo. Fix it right.
5,000 credits / month*
ALL industry sectors (knowledge-base)
Ninja Mode for tough faults
Rocket Fuel Agents for parts and kit
Share to the Community Brain
Job notes
Meme Mode ;-)
Pro
Popular
$35
user/month + tax
Everything in Solo, plus:
10,000 credits / month*
Private Brain for your own data
Answers from your private Brain
Site Lock for your sites and kit
Custom branding
Daily Coach
10x manual uploads
Coming soon: analytics, API, bulk export
The future - NOW!
Vision XR
Be the first to access 'Vision XR' - the AI Tech Assistant glasses from Super Engineer
Vision XR
Trial our special AI Glasses designed for tradesmen (coming soon!). The perfect accessory for any tradesman, giving them technical instructions via visual (Head Up Display) & audio (earpiece).
Vision XR
Trial our special AI Glasses designed for tradesmen (coming soon!). The perfect accessory for any tradesman, giving them technical instructions via visual (Head Up Display) & audio (earpiece).
Help & answers
Frequently asked questions
Everything you need to know about Super Engineer
Which Lightwave equipment does Super Engineer cover?
Super Engineer covers a wide range of smart home hardware across all core product categories. In Smart Lighting (Smart Dimmers), it supports the Smart Dimmer (1 Gang), a soft start trailing-edge dimmer switch • the JSJSLW400 1 Gang Smart Dimmer push-button RF dimmer switch • and the JSJSLW420 2 Gang Smart Dimmer. In Smart Power (Smart Sockets), coverage includes the Smart Socket with Energy Monitoring (2 gang) dual wall socket • the Smart Plug-in with Energy Monitoring adapter plug • the JSJSLW270 2 Gang Socket twin switch • and the JSJSLW300 Plug-in Adapter (Dimmer) lamp-dimming adapter. For Relays & Inline Controllers, it covers the Smart Relay dual-channel volt-free inline relay • the Smart Mini Relay compact inline relay • the JSJSLW821 In-line Relay inline receiver • and the JSJSLW822 In-line Dimmer (200W) module. For Hubs & Gateways (Control), it includes the Link Plus Hub central gateway. These are only examples — the Super Engineer app covers many more Lightwave models.
Is Super Engineer affiliated with Lightwave?
No. Super Engineer is a completely independent technical tool built to assist field technicians, installers, and smart home trades. We have no official partnership, endorsement, or formal affiliation with Lightwave. All product names, descriptions, and trademarks remain the property of their respective manufacturer. Our platform acts as an intelligent digital assistant that helps technicians locate guidance from publicly available documentation, user manuals, and technical trade knowledge. Whether you are troubleshooting a Link Plus Hub on a service call, fitting a Smart Relay in a ceiling void, or configuring a Smart Dimmer (1 Gang), Super Engineer provides independent assistance in your pocket. It is designed solely to save you time on site by putting practical product data and manual citations at your fingertips.
How does Super Engineer assist during Lightwave installs and servicing?
Super Engineer supports technicians through every stage of on-site smart home work. During new installs, the app helps you verify specifications when adding a Smart Socket with Energy Monitoring (2 gang) or mounting a Smart Dimmer (1 Gang) using existing back boxes. On routine servicing visits, you can quickly retrieve maintenance details for inline hardware such as the JSJSLW821 In-line Relay or Smart Mini Relay without searching through paper guides. When dealing with urgent fault calls, the AI assists in diagnosing responsive issues on a JSJSLW420 2 Gang Smart Dimmer or resolving communication questions around the Link Plus Hub. For system upgrades, you can reference documentation for legacy devices like the JSJSLW300 Plug-in Adapter (Dimmer) or plan modern replacements, ensuring smooth handover to the client.
Can Super Engineer help with older Connect Series Lightwave devices?
Yes, Super Engineer provides comprehensive reference material for legacy Connect Series hardware alongside current Smart Series products. Technicians frequently encounter older units such as the JSJSLW400 1 Gang Smart Dimmer, JSJSLW270 2 Gang Socket, and JSJSLW300 Plug-in Adapter (Dimmer) in long-established domestic installations. The app gives you access to original documentation for legacy modules like the JSJSLW822 In-line Dimmer (200W) and JSJSLW821 In-line Relay so you can understand their functionality immediately. It also assists when integrating these older Connect Series devices into modern setups controlled by a Link Plus Hub gateway. Rather than guessing the operation of unfamiliar discontinued units or phoning technical support from a loft space, you get direct manual references to resolve callouts on mature installations efficiently.
How do electrical teams use Super Engineer across multiple smart projects?
Electrical teams and smart home contractors use Super Engineer to coordinate tasks and share knowledge across multiple properties. Team members on site can log equipment inventories using Site Lock, recording which locations contain a Link Plus Hub, Smart Relay, or Smart Socket with Energy Monitoring (2 gang). Any technician attending subsequent maintenance calls can instantly see the full hardware setup and previous notes. Using shared workspaces and the Private Brain, senior technicians can store company notes regarding custom lighting circuits or Smart Dimmer (1 Gang) setups for apprentice review. Team communication remains rapid across mobile apps, WhatsApp, and Slack, ensuring that everyone diagnosing a JSJSLW420 2 Gang Smart Dimmer or installing a Smart Mini Relay has instant access to consistent, high-grade technical assistance across every project.
Which Lightwave equipment does Super Engineer cover?
Is Super Engineer affiliated with Lightwave?
How does Super Engineer assist during Lightwave installs and servicing?
Can Super Engineer help with older Connect Series Lightwave devices?
How do electrical teams use Super Engineer across multiple smart projects?
Feel free to mail us for any enquiries : team@superengineer.app
Extra site tools
Built-in bonus features
Practical tools designed to assist smart home technicians during everyday work on site.
Source equipment easily
Parts Scout quickly identifies nearby suppliers for replacement modules like a Smart Relay or JSJSLW300 Plug-in Adapter (Dimmer). It retrieves required part numbers and local stockists so you can collect needed items without disrupting your installation schedule.
Source equipment easily
Parts Scout quickly identifies nearby suppliers for replacement modules like a Smart Relay or JSJSLW300 Plug-in Adapter (Dimmer). It retrieves required part numbers and local stockists so you can collect needed items without disrupting your installation schedule.
Meme Mode
Celebrate getting a complex Link Plus Hub automation working first time or commiserate over a stubborn lighting circuit with your trade mates. Meme Mode lets you send WIN, FAIL, or HAPPY CUSTOMER memes straight to your team.
Meme Mode
Celebrate getting a complex Link Plus Hub automation working first time or commiserate over a stubborn lighting circuit with your trade mates. Meme Mode lets you send WIN, FAIL, or HAPPY CUSTOMER memes straight to your team.
Made by engineers for engineers
What Early Users Say
Read what some of the first test users are saying about Super Engineer
Love the speed it finds answers from manuals. Especially on older more obscure equipment
Brendan
Security Engineer
Love the speed it finds answers from manuals. Especially on older more obscure equipment
Brendan
Security Engineer
We especially like the fact we can upload our specific company settings - as engineers are always forgetting them!
Alessandro
Company owner
We especially like the fact we can upload our specific company settings - as engineers are always forgetting them!
Alessandro
Company owner
We've uploaded all our support docs to the Brain so engineers don't have to call me all the time
David
Tech support manager
We've uploaded all our support docs to the Brain so engineers don't have to call me all the time
David
Tech support manager
Work smarter on site
Pro-Grade Support for Smart Home Technicians
Pro-Grade Support for Smart Home Technicians
Whether it’s handling a new piece of equipment, finding you that perfect morning snack or sourcing a missing piece of kit, Super Engineer’s AI makes your life easier & makes you smarter.
Includes our Get Home Early Guarantee ;-)
Whether it’s handling a new piece of equipment, finding you that perfect morning snack or sourcing a missing piece of kit, Super Engineer’s AI makes your life easier & makes you smarter.
Includes our Get Home Early Guarantee ;-)
