Loxone Technical Support In Your Pocket
Instant technical assistance for technicians installing and servicing the Loxone Miniserver Range and Lighting Control & Dimming Actuators across residential and commercial smart home jobs.
Free to try
Supporting technicians across the Miniserver Range and Loxone lighting control systems
On-site AI help
Solve Loxone technical issues faster
Get direct guidance for the Miniserver Range, Lighting Control & Dimming Actuators, and Wall Controls & User Interfaces. Super Engineer pulls data from instruction manuals so you can complete smart home installations and fault-finding without delays.
Fast answers on site
Facing a tricky call-out on a Miniserver or an unresponsive Dimmer Extension? Ask Super Engineer directly from the plant room. You get straightforward technical answers to diagnose power faults, bus communication drops, and actuator issues without spending your afternoon waiting on hold for technical support.
Fast answers on site
Facing a tricky call-out on a Miniserver or an unresponsive Dimmer Extension? Ask Super Engineer directly from the plant room. You get straightforward technical answers to diagnose power faults, bus communication drops, and actuator issues without spending your afternoon waiting on hold for technical support.
Fast answers on site
Facing a tricky call-out on a Miniserver or an unresponsive Dimmer Extension? Ask Super Engineer directly from the plant room. You get straightforward technical answers to diagnose power faults, bus communication drops, and actuator issues without spending your afternoon waiting on hold for technical support.
Direct manual page citations
Check manufacturer literature without scrolling through huge documents on your phone. When commissioning an RGBW 24V Dimmer Tree or DALI Extension, Super Engineer points you directly to the relevant manual pages for terminal layouts, status indicators, and correct enclosure mounting requirements.
Direct manual page citations
Check manufacturer literature without scrolling through huge documents on your phone. When commissioning an RGBW 24V Dimmer Tree or DALI Extension, Super Engineer points you directly to the relevant manual pages for terminal layouts, status indicators, and correct enclosure mounting requirements.
Direct manual page citations
Check manufacturer literature without scrolling through huge documents on your phone. When commissioning an RGBW 24V Dimmer Tree or DALI Extension, Super Engineer points you directly to the relevant manual pages for terminal layouts, status indicators, and correct enclosure mounting requirements.
Miniserver fault-finding
Dimmer Extension diagnostics
Touch Pure Tree setups
Presence Sensor Tree commissioning
Miniserver fault-finding
Dimmer Extension diagnostics
Touch Pure Tree setups
Presence Sensor Tree commissioning
Miniserver fault-finding
Dimmer Extension diagnostics
Touch Pure Tree setups
Presence Sensor Tree commissioning
RGBW 24V Dimmer Tree help
Miniserver Go troubleshooting
Nano Dimmer Air repairs
DALI Extension servicing
RGBW 24V Dimmer Tree help
Miniserver Go troubleshooting
Nano Dimmer Air repairs
DALI Extension servicing
RGBW 24V Dimmer Tree help
Miniserver Go troubleshooting
Nano Dimmer Air repairs
DALI Extension servicing
Smart technician toolkit
Built for Loxone smart homes
Equip your field toolkit with AI built for technical smart home trades. Resolve hardware snags, document installations, and locate product guidance across your daily smart home and lighting control projects.
Accurate Answers
Get detailed technical guidance for lighting control panels and central controllers. Whether you are setting up a panel-mounted RGBW 24V Dimmer Tree or configuring a Miniserver Compact, Super Engineer pulls answers alongside direct manual citations, specialist forum discussions, and practical walkthrough references to resolve tricky faults.
Accurate Answers
Get detailed technical guidance for lighting control panels and central controllers. Whether you are setting up a panel-mounted RGBW 24V Dimmer Tree or configuring a Miniserver Compact, Super Engineer pulls answers alongside direct manual citations, specialist forum discussions, and practical walkthrough references to resolve tricky faults.
Personalized to you
Tailor your assistant to your trade, region, and local wiring practices. When installing a Touch Pure Air or Nano Dimmer Air, Super Engineer checks local installation compliance for your selected location, keeping your smart home installation work fully aligned with regional trade standards and best practice.
Personalized to you
Tailor your assistant to your trade, region, and local wiring practices. When installing a Touch Pure Air or Nano Dimmer Air, Super Engineer checks local installation compliance for your selected location, keeping your smart home installation work fully aligned with regional trade standards and best practice.
Improve your skills
Sharpen your product knowledge while working on site. Set up Coach to receive bite-sized training on smart home hardware, such as understanding the Presence Sensor Tree or mastering the Miniserver Range, helping you build confidence across both wired and wireless automation technologies between customer jobs.
Improve your skills
Sharpen your product knowledge while working on site. Set up Coach to receive bite-sized training on smart home hardware, such as understanding the Presence Sensor Tree or mastering the Miniserver Range, helping you build confidence across both wired and wireless automation technologies between customer jobs.
Site Lock
Lock your queries to specific client properties to keep records tidy. If you maintain a large home with a Dimmer Extension and multiple Touch Tree units, Site Lock saves the hardware list and site history together, giving you immediate context whenever you return for routine maintenance.
Site Lock
Lock your queries to specific client properties to keep records tidy. If you maintain a large home with a Dimmer Extension and multiple Touch Tree units, Site Lock saves the hardware list and site history together, giving you immediate context whenever you return for routine maintenance.
Ninja Mode
Tackle multi-device system breakdowns with multi-agent intelligence. When a DALI Extension fails to talk to the central Miniserver and lighting circuits drop out together, Ninja Mode coordinates multiple technical agents at once to isolate the root cause across your smart home setup.
Ninja Mode
Tackle multi-device system breakdowns with multi-agent intelligence. When a DALI Extension fails to talk to the central Miniserver and lighting circuits drop out together, Ninja Mode coordinates multiple technical agents at once to isolate the root cause across your smart home setup.
Notes
Never spend your evening typing up job sheets. Simply speak your findings and photograph your installed Touch Nightlight Air or distribution board, and the AI writes up a clean, structured site report detailing all completed testing and hardware servicing ready for your client.
Notes
Never spend your evening typing up job sheets. Simply speak your findings and photograph your installed Touch Nightlight Air or distribution board, and the AI writes up a clean, structured site report detailing all completed testing and hardware servicing ready for your client.
Field-ready speed
Manual page references
Built for teams
Transparent Pricing, No Surprises
Flexible Plans for All
Choose a plan to support your daily smart home installation and servicing work.
Monthly
Yearly
2 months free
Free
$0
user/month
Try it on your next job
500 credits / one-off
ALL industry sectors (knowledge-base)
Custom knowledge upload (with limit)
Ninja Mode (advanced problem solver)
Meme Mode ;-)
Solo
$20
user/month + tax
Fix it solo. Fix it right.
5,000 credits / month*
ALL industry sectors (knowledge-base)
Ninja Mode for tough faults
Rocket Fuel Agents for parts and kit
Share to the Community Brain
Job notes
Meme Mode ;-)
Pro
Popular
$35
user/month + tax
Everything in Solo, plus:
10,000 credits / month*
Private Brain for your own data
Answers from your private Brain
Site Lock for your sites and kit
Custom branding
Daily Coach
10x manual uploads
Coming soon: analytics, API, bulk export
Monthly
Yearly
2 months free
Free
$0
user/month
Try it on your next job
500 credits / one-off
ALL industry sectors (knowledge-base)
Custom knowledge upload (with limit)
Ninja Mode (advanced problem solver)
Meme Mode ;-)
Solo
$20
user/month + tax
Fix it solo. Fix it right.
5,000 credits / month*
ALL industry sectors (knowledge-base)
Ninja Mode for tough faults
Rocket Fuel Agents for parts and kit
Share to the Community Brain
Job notes
Meme Mode ;-)
Pro
Popular
$35
user/month + tax
Everything in Solo, plus:
10,000 credits / month*
Private Brain for your own data
Answers from your private Brain
Site Lock for your sites and kit
Custom branding
Daily Coach
10x manual uploads
Coming soon: analytics, API, bulk export
The future - NOW!
Vision XR
Be the first to access 'Vision XR' - the AI Tech Assistant glasses from Super Engineer
Vision XR
Trial our special AI Glasses designed for tradesmen (coming soon!). The perfect accessory for any tradesman, giving them technical instructions via visual (Head Up Display) & audio (earpiece).
Vision XR
Trial our special AI Glasses designed for tradesmen (coming soon!). The perfect accessory for any tradesman, giving them technical instructions via visual (Head Up Display) & audio (earpiece).
Got questions?
Loxone Support Questions Answered
Everything you need to know about Super Engineer
Which Loxone equipment does Super Engineer cover?
Super Engineer covers smart home and lighting hardware across all primary ranges: the Miniserver Range includes the Miniserver (DIN-rail central controller) • Miniserver Go (compact wireless controller) • Miniserver Compact (residential DIN-rail controller). For Lighting Control & Dimming Actuators and Sensors & Presence Automation, it supports the RGBW 24V Dimmer Tree (panel-mounted PWM dimmer) • Dimmer Extension (mains phase-cut dimmer) • DALI Extension (DIN-rail lighting gateway) • Nano Dimmer Air (miniature wireless phase-cut dimmer module) • Presence Sensor Tree (ceiling-mounted multisensor). Supported Wall Controls & User Interfaces include the Touch Pure Tree (capacitive glass wall switch) • Touch Tree (tactile surface room switch) • Touch Pure Air (wireless glass wall switch) • Touch Nightlight Air (tabletop bedside touch unit). Please note that these specific units are only examples — the Super Engineer app covers many more Loxone models across smart home installations.
Is Super Engineer affiliated with Loxone?
No. Super Engineer is an entirely independent technical assistant built to support trades and field technicians who install, commission, and service smart home automation systems, with no partnership, sponsorship, or official relationship with Loxone. Our platform pulls practical guidance from an extensive library of manufacturer instruction manuals, trade forum discussions, and technical walkthroughs to deliver direct, page-referenced answers when you encounter faults in a plant room or on site. Technicians use the tool to identify terminal layouts, interpret status indicator signals, and diagnose communication disruptions across distribution boards without having to search through lengthy paper documents or wait on hold for telephone technical support. You can also upload proprietary site diagrams, handover schedules, and project notes into your secure Private Brain, allowing your technicians to access customised knowledge for ongoing maintenance while working completely independently.
Can Super Engineer assist with Loxone installs, servicing, and upgrades?
Yes, Super Engineer assists technicians throughout every phase of a project, from initial hardware installs and routine servicing to complex fault calls and system upgrades. When performing an install or upgrade, you can ask for manual guidance on mounting a Dimmer Extension (mains phase-cut dimmer) in a central enclosure, wiring a Touch Tree (tactile surface room switch), or integrating a wireless Miniserver Go (compact wireless controller) into a finished property. During emergency call-outs and routine maintenance, the app helps you troubleshoot lighting channel faults on a Nano Dimmer Air (miniature wireless phase-cut dimmer module), diagnose offline sensors on a Presence Sensor Tree (ceiling-mounted multisensor), or swap out a Touch Pure Tree (capacitive glass wall switch). Having page-referenced manual information and practical technical troubleshooting in your pocket speeds up diagnostics on site, whether you are commissioning new lighting circuits or repairing established smart home installations.
How does Super Engineer handle complex Loxone lighting and automation jobs?
Super Engineer handles jobs across all core ranges by combining manufacturer manual references with intelligent multi-agent diagnostics to solve tricky electrical and automation issues. If you are diagnosing communication faults between a central Miniserver (DIN-rail central controller) and an RGBW 24V Dimmer Tree (panel-mounted PWM dimmer) or DALI Extension (DIN-rail lighting gateway), Ninja Mode evaluates the entire circuit to identify whether the problem stems from bus wiring, power delivery, or module addressing. Technicians can also cross-reference setup guidance when fitting a Miniserver Compact (residential DIN-rail controller) alongside a Touch Nightlight Air (tabletop bedside touch unit) or Touch Pure Air (wireless glass wall switch). Instead of guessing or leaving a customer waiting, you get direct manual citations and practical troubleshooting steps to complete the job cleanly on your first visit.
How do smart home teams use Super Engineer across Loxone projects?
Field teams use Super Engineer across web, mobile, WhatsApp, and Slack to share knowledge and maintain consistent installation standards across every client property. Lead technicians can save site-specific equipment profiles with Site Lock—documenting installed Miniserver controllers, Dimmer Extension actuators, and Presence Sensor Tree units—so that any technician attending a future service call has immediate access to site history and manual sources. Junior technicians use Daily Coach to improve their skills on smart wall controls like the Touch Pure Tree or Touch Pure Air between jobs, while the Notes feature lets anyone talk into their phone and capture site photos to generate clean, professional handover reports automatically. By centralising manuals, wiring details, and custom company documentation in a shared Private Brain, teams resolve site faults faster and onboard new technicians with complete confidence.
Which Loxone equipment does Super Engineer cover?
Is Super Engineer affiliated with Loxone?
Can Super Engineer assist with Loxone installs, servicing, and upgrades?
How does Super Engineer handle complex Loxone lighting and automation jobs?
How do smart home teams use Super Engineer across Loxone projects?
Feel free to mail us for any enquiries : team@superengineer.app
Field tools
Smart built-in extras
Extra tools designed to make every smart home installation smoother.
Source equipment easily
Need a replacement RGBW 24V Dimmer Tree, an extra Nano Dimmer Air, or just a spare pack of terminal connectors while on site? Parts Scout locates the closest supplier and best pricing quickly, identifying the relevant part number so your smart home installation stays on schedule.
Source equipment easily
Need a replacement RGBW 24V Dimmer Tree, an extra Nano Dimmer Air, or just a spare pack of terminal connectors while on site? Parts Scout locates the closest supplier and best pricing quickly, identifying the relevant part number so your smart home installation stays on schedule.
Meme Mode
Just spent hours in a cramped cupboard tracing wires back to a Miniserver Go, or finally got every Touch Tree responding smoothly across three floors? Send a quick celebratory WIN or commiseration meme to your colleagues before heading off to your next smart home service call.
Meme Mode
Just spent hours in a cramped cupboard tracing wires back to a Miniserver Go, or finally got every Touch Tree responding smoothly across three floors? Send a quick celebratory WIN or commiseration meme to your colleagues before heading off to your next smart home service call.
Made by engineers for engineers
What Early Users Say
Read what some of the first test users are saying about Super Engineer
Love the speed it finds answers from manuals. Especially on older more obscure equipment
Brendan
Security Engineer
Love the speed it finds answers from manuals. Especially on older more obscure equipment
Brendan
Security Engineer
We especially like the fact we can upload our specific company settings - as engineers are always forgetting them!
Alessandro
Company owner
We especially like the fact we can upload our specific company settings - as engineers are always forgetting them!
Alessandro
Company owner
We've uploaded all our support docs to the Brain so engineers don't have to call me all the time
David
Tech support manager
We've uploaded all our support docs to the Brain so engineers don't have to call me all the time
David
Tech support manager
Get home on time
Smart Technical Support for Loxone Installers
Smart Technical Support for Loxone Installers
Whether it’s handling a new piece of equipment, finding you that perfect morning snack or sourcing a missing piece of kit, Super Engineer’s AI makes your life easier & makes you smarter.
Includes our Get Home Early Guarantee ;-)
Whether it’s handling a new piece of equipment, finding you that perfect morning snack or sourcing a missing piece of kit, Super Engineer’s AI makes your life easier & makes you smarter.
Includes our Get Home Early Guarantee ;-)
