Milestone Technical Support in Your Pocket
The AI assistant giving security technicians immediate answers across XProtect Access & Client Extensions and XProtect VMS Platforms on site.
Free to try
Expert help across XProtect Access and Husky IVO Series hardware
AI-powered help
Resolve Milestone door entry faults faster
Get accurate information sourced directly from Milestone documentation across XProtect Access & Client Extensions, Husky IVO Series, and XProtect VMS Platforms to solve tricky door entry integrations.
Accurate answers on site
Facing an unresponsive door release on an XProtect Access integration or client disconnects on XProtect Smart Client? Get clear guidance immediately without waiting on technical support queues or wading through dense manuals while standing in the comms room.
Accurate answers on site
Facing an unresponsive door release on an XProtect Access integration or client disconnects on XProtect Smart Client? Get clear guidance immediately without waiting on technical support queues or wading through dense manuals while standing in the comms room.
Accurate answers on site
Facing an unresponsive door release on an XProtect Access integration or client disconnects on XProtect Smart Client? Get clear guidance immediately without waiting on technical support queues or wading through dense manuals while standing in the comms room.
Direct manual citations
Super Engineer cites specific manual pages for your Husky IVO 150D appliance or XProtect Corporate deployment. Verify door entry reader mappings, integration module requirements, and notification paths right from original manufacturer documentation without having to hunt through lengthy files while standing in a busy plant room or comms cupboard.
Direct manual citations
Super Engineer cites specific manual pages for your Husky IVO 150D appliance or XProtect Corporate deployment. Verify door entry reader mappings, integration module requirements, and notification paths right from original manufacturer documentation without having to hunt through lengthy files while standing in a busy plant room or comms cupboard.
Direct manual citations
Super Engineer cites specific manual pages for your Husky IVO 150D appliance or XProtect Corporate deployment. Verify door entry reader mappings, integration module requirements, and notification paths right from original manufacturer documentation without having to hunt through lengthy files while standing in a busy plant room or comms cupboard.
XProtect Access door control
Husky IVO 350R setup
AXIS Secure Entry integration
XProtect Smart Client mapping
XProtect Access door control
Husky IVO 350R setup
AXIS Secure Entry integration
XProtect Smart Client mapping
XProtect Access door control
Husky IVO 350R setup
AXIS Secure Entry integration
XProtect Smart Client mapping
Husky IVO hardware servicing
XProtect Mobile alarm alerts
XProtect Expert system servicing
Fast access fault resolution
Husky IVO hardware servicing
XProtect Mobile alarm alerts
XProtect Expert system servicing
Fast access fault resolution
Husky IVO hardware servicing
XProtect Mobile alarm alerts
XProtect Expert system servicing
Fast access fault resolution
Advanced tools
Smart toolkit for Milestone technicians
Use practical artificial intelligence built for the day-to-day challenges of commissioning, servicing, and fault-finding Milestone access control and door entry systems across any site or facility.
Accurate Answers
Resolve access control communication drops on XProtect Corporate or configure door triggers on XProtect Smart Client. Super Engineer pulls technical guidance directly from Milestone manual sources, forum topics, and technical video references to help you fault-find smoothly.
Accurate Answers
Resolve access control communication drops on XProtect Corporate or configure door triggers on XProtect Smart Client. Super Engineer pulls technical guidance directly from Milestone manual sources, forum topics, and technical video references to help you fault-find smoothly.
Personalized to you
Customise your profile by trade and region to ensure your door entry integrations meet local installation practices. Super Engineer checks local code compliance while configuring door access rules across your XProtect Expert or XProtect Professional+ servers.
Personalized to you
Customise your profile by trade and region to ensure your door entry integrations meet local installation practices. Super Engineer checks local code compliance while configuring door access rules across your XProtect Expert or XProtect Professional+ servers.
Improve your skills
Sharpen your access integration expertise while working on the job. Set up Coach to get regular bite-sized training refresher modules covering AXIS Secure Entry for XProtect, server maintenance routines, and mobile door release administration across your ongoing customer maintenance visits.
Improve your skills
Sharpen your access integration expertise while working on the job. Set up Coach to get regular bite-sized training refresher modules covering AXIS Secure Entry for XProtect, server maintenance routines, and mobile door release administration across your ongoing customer maintenance visits.
Site Lock
Keep site inventories organized by locking queries to a specific client facility. Save records of deployed hardware such as a Husky IVO 350R or Husky IVO 150D, along with local door controller mappings and workstation profiles.
Site Lock
Keep site inventories organized by locking queries to a specific client facility. Save records of deployed hardware such as a Husky IVO 350R or Husky IVO 150D, along with local door controller mappings and workstation profiles.
Ninja Mode
Tackle multi-system complications effortlessly on difficult call-outs. When access readers fail to communicate with an XProtect Access integration module across an existing Husky IVO 350R network, Ninja Mode deploys multiple agents simultaneously to diagnose the underlying connectivity problem and guide your fault-finding.
Ninja Mode
Tackle multi-system complications effortlessly on difficult call-outs. When access readers fail to communicate with an XProtect Access integration module across an existing Husky IVO 350R network, Ninja Mode deploys multiple agents simultaneously to diagnose the underlying connectivity problem and guide your fault-finding.
Notes
Stop writing tedious commissioning sheets by hand after a long day. Simply speak your findings and snap photos of your Husky IVO 150D installation; the AI drafts clean, professional handover notes and site reports ready to share with your customer.
Notes
Stop writing tedious commissioning sheets by hand after a long day. Simply speak your findings and snap photos of your Husky IVO 150D installation; the AI drafts clean, professional handover notes and site reports ready to share with your customer.
Simple to use
Ready on site
Built for teams
Transparent Pricing, No Surprises
Flexible Plans for All
Pick the right plan for your installation work and scale whenever you are ready.
Monthly
Yearly
2 months free
Free
$0
user/month
Try it on your next job
500 credits / one-off
ALL industry sectors (knowledge-base)
Custom knowledge upload (with limit)
Ninja Mode (advanced problem solver)
Meme Mode ;-)
Solo
$20
user/month + tax
Fix it solo. Fix it right.
5,000 credits / month*
ALL industry sectors (knowledge-base)
Ninja Mode for tough faults
Rocket Fuel Agents for parts and kit
Share to the Community Brain
Job notes
Meme Mode ;-)
Pro
Popular
$35
user/month + tax
Everything in Solo, plus:
10,000 credits / month*
Private Brain for your own data
Answers from your private Brain
Site Lock for your sites and kit
Custom branding
Daily Coach
10x manual uploads
Coming soon: analytics, API, bulk export
Monthly
Yearly
2 months free
Free
$0
user/month
Try it on your next job
500 credits / one-off
ALL industry sectors (knowledge-base)
Custom knowledge upload (with limit)
Ninja Mode (advanced problem solver)
Meme Mode ;-)
Solo
$20
user/month + tax
Fix it solo. Fix it right.
5,000 credits / month*
ALL industry sectors (knowledge-base)
Ninja Mode for tough faults
Rocket Fuel Agents for parts and kit
Share to the Community Brain
Job notes
Meme Mode ;-)
Pro
Popular
$35
user/month + tax
Everything in Solo, plus:
10,000 credits / month*
Private Brain for your own data
Answers from your private Brain
Site Lock for your sites and kit
Custom branding
Daily Coach
10x manual uploads
Coming soon: analytics, API, bulk export
The future - NOW!
Vision XR
Be the first to access 'Vision XR' - the AI Tech Assistant glasses from Super Engineer
Vision XR
Trial our special AI Glasses designed for tradesmen (coming soon!). The perfect accessory for any tradesman, giving them technical instructions via visual (Head Up Display) & audio (earpiece).
Vision XR
Trial our special AI Glasses designed for tradesmen (coming soon!). The perfect accessory for any tradesman, giving them technical instructions via visual (Head Up Display) & audio (earpiece).
Queries answered
Milestone technical questions answered
Everything you need to know about Super Engineer on site.
Which Milestone equipment does Super Engineer cover?
Super Engineer covers key Milestone product lines for access control and door entry integration. XProtect Access & Client Extensions: XProtect Access delivers an add-on software integration module connecting access control systems • AXIS Secure Entry for XProtect integrates access and door entry control • XProtect Smart Client acts as a desktop operator client with remote door control and two-way alarm handling • XProtect Mobile allows operators to grant or deny door access remotely via notifications. XProtect VMS Platforms: XProtect Corporate serves as an enterprise VMS platform supporting access integration • XProtect Expert offers a multi-server VMS platform • XProtect Professional+ provides multi-server architecture with third-party access control integrations. Husky IVO Series: Husky IVO 150D provides a compact desktop server appliance • Husky IVO 350R provides a rack-mount server appliance. Husky Legacy Series: high-throughput NVR appliance. These are only examples — the Super Engineer app covers many more Milestone models.
Is Super Engineer affiliated with Milestone?
No. Super Engineer is an independent technical assistant tool designed to support technicians working out in the field. We have no commercial link, endorsement, or affiliate status with Milestone Systems. Our knowledge base references publicly available instruction manuals and technical documentation to give technicians clear, practical guidance on site. All product names, trademarks, and registered brands belong entirely to their respective owners. We simply provide tradespeople and security technicians with the AI-backed tools they need to diagnose issues, maintain access hardware, and navigate equipment manuals with ease. You get reliable information drawn straight from technical documentation whenever you need help on site without having to wait on busy telephone queues or hold lines.
Can it assist with Milestone servicing and upgrades?
Yes. Super Engineer helps technicians across every stage of a Milestone installation, including new installs, routine servicing, fault calls, and software upgrades. If you are replacing hardware with a rack-mounted Husky IVO 350R, configuring cardholder event notifications inside XProtect Smart Client, or upgrading an XProtect Professional+ environment, the app points you directly to the relevant manual sections. It assists with diagnosing door relay drops, verifying remote permissions on XProtect Mobile, and setting up clean integrations on XProtect Expert so you can complete your service calls smoothly. Whether you are dealing with communication drops or extensive system updates, the assistant provides practical guidance to resolve tricky installation faults without unnecessary site delays.
Does Super Engineer support older Milestone equipment?
Super Engineer provides comprehensive guidance for both modern installations and older legacy equipment you may encounter in established commercial buildings. If you are called out to service a long-running Husky Legacy Series appliance or maintain legacy door integration links, the app retrieves relevant technical details to guide your diagnostic process. You can quickly cross-reference older hardware documentation, check compatibility with XProtect Access plugins, and trace connectivity issues across legacy networks without wasting hours searching the internet for archived technical bulletins. This ensures you can maintain legacy equipment effectively, trace intermittent faults on older door controllers, and support commercial customers who have not yet migrated to modern hardware platforms across their facilities.
How do installation teams use Super Engineer day to day?
Security teams use Super Engineer to coordinate tasks, share site equipment data, and maintain high installation quality across every project they deliver. While one technician commissions door entry credentials using AXIS Secure Entry for XProtect, another can troubleshoot door lock states inside XProtect Corporate from a tablet. With workspace features and Site Lock, your entire team retains visibility over device lists, whether working on a compact Husky IVO 150D or a sprawling multi-server site running XProtect Expert, avoiding duplicate call-outs and reducing phone calls. Shared technical notes allow technicians to hand over open tasks seamlessly between shifts, ensuring everyone on the team understands the configuration status of each door controller and recording server.
Which Milestone equipment does Super Engineer cover?
Is Super Engineer affiliated with Milestone?
Can it assist with Milestone servicing and upgrades?
Does Super Engineer support older Milestone equipment?
How do installation teams use Super Engineer day to day?
Feel free to mail us for any enquiries : team@superengineer.app
Extra capabilities
Helpful bonus features
Extra productivity tools designed to make your working day run smoother.
Source equipment easily
Need a replacement network cable, power supply, or relay accessory for your Husky IVO 350R server? Parts Scout finds the closest or most affordable part, complete with order codes, so you never get stuck.
Source equipment easily
Need a replacement network cable, power supply, or relay accessory for your Husky IVO 350R server? Parts Scout finds the closest or most affordable part, complete with order codes, so you never get stuck.
Meme Mode
Finished a flawless access integration on XProtect Corporate or battled stubborn door controllers all afternoon? Send light-hearted WIN or FAIL memes to your fellow technicians to celebrate getting the job done.
Meme Mode
Finished a flawless access integration on XProtect Corporate or battled stubborn door controllers all afternoon? Send light-hearted WIN or FAIL memes to your fellow technicians to celebrate getting the job done.
Made by engineers for engineers
What Early Users Say
Read what some of the first test users are saying about Super Engineer
Love the speed it finds answers from manuals. Especially on older more obscure equipment
Brendan
Security Engineer
Love the speed it finds answers from manuals. Especially on older more obscure equipment
Brendan
Security Engineer
We especially like the fact we can upload our specific company settings - as engineers are always forgetting them!
Alessandro
Company owner
We especially like the fact we can upload our specific company settings - as engineers are always forgetting them!
Alessandro
Company owner
We've uploaded all our support docs to the Brain so engineers don't have to call me all the time
David
Tech support manager
We've uploaded all our support docs to the Brain so engineers don't have to call me all the time
David
Tech support manager
Finish on time
Professional assistance for security technicians
Professional assistance for security technicians
Whether it’s handling a new piece of equipment, finding you that perfect morning snack or sourcing a missing piece of kit, Super Engineer’s AI makes your life easier & makes you smarter.
Includes our Get Home Early Guarantee ;-)
Whether it’s handling a new piece of equipment, finding you that perfect morning snack or sourcing a missing piece of kit, Super Engineer’s AI makes your life easier & makes you smarter.
Includes our Get Home Early Guarantee ;-)
