Fast MOBOTIX CCTV Support on Site
The AI assistant built for technicians working on Outdoor Modular Series and Dome Series camera installations, servicing, and on-site troubleshooting.
Free to try
Supporting technicians across Outdoor Modular, Dome, Flexible Modular, and Hemispheric series
AI technical support
Solve MOBOTIX CCTV faults faster
Access direct guidance for MOBOTIX systems across Outdoor Modular Series, Dome Series, Flexible Modular Series, and Hemispheric 360° Series CCTV hardware on your active service visits.
On-site diagnostic answers
Get clear answers when troubleshooting an M16 AllroundDual or setting up a D16 DualDome up a ladder. Resolve sensor issues and network camera faults cleanly without spending time waiting on phone lines for technical support.
On-site diagnostic answers
Get clear answers when troubleshooting an M16 AllroundDual or setting up a D16 DualDome up a ladder. Resolve sensor issues and network camera faults cleanly without spending time waiting on phone lines for technical support.
On-site diagnostic answers
Get clear answers when troubleshooting an M16 AllroundDual or setting up a D16 DualDome up a ladder. Resolve sensor issues and network camera faults cleanly without spending time waiting on phone lines for technical support.
Manufacturer manual citations
Super Engineer references exact pages from original documentation for hardware like the M26 Allround and S16 DualFlex. Confirm connection diagrams, lens alignment notes, and maintenance specifications straight from the relevant camera manuals while up a ladder, eliminating tedious paperwork searches and second-guessing on site.
Manufacturer manual citations
Super Engineer references exact pages from original documentation for hardware like the M26 Allround and S16 DualFlex. Confirm connection diagrams, lens alignment notes, and maintenance specifications straight from the relevant camera manuals while up a ladder, eliminating tedious paperwork searches and second-guessing on site.
Manufacturer manual citations
Super Engineer references exact pages from original documentation for hardware like the M26 Allround and S16 DualFlex. Confirm connection diagrams, lens alignment notes, and maintenance specifications straight from the relevant camera manuals while up a ladder, eliminating tedious paperwork searches and second-guessing on site.
M15 AllroundDual fault-finding
D71 Dome installation help
S74 camera setup support
Q26 Hemispheric diagnostics
M15 AllroundDual fault-finding
D71 Dome installation help
S74 camera setup support
Q26 Hemispheric diagnostics
M15 AllroundDual fault-finding
D71 Dome installation help
S74 camera setup support
Q26 Hemispheric diagnostics
M73 modular IoT assistance
D26 Dome maintenance help
S15 FlexMount commissioning
M16 AllroundDual servicing
M73 modular IoT assistance
D26 Dome maintenance help
S15 FlexMount commissioning
M16 AllroundDual servicing
M73 modular IoT assistance
D26 Dome maintenance help
S15 FlexMount commissioning
M16 AllroundDual servicing
Engineered for trades
Field toolkit for MOBOTIX technicians
Use modern AI tools to streamline your everyday diagnostic work, speed up servicing, and boost your overall on-site technical performance across every commercial CCTV installation.
Accurate Answers
Tackle complex issues on an M73 modular IoT camera or D26 Dome with total confidence. Receive thorough technical guidance drawn directly from technical manuals, forum insights, and practical industry resources to help you diagnose faults and complete challenging service callouts without delays.
Accurate Answers
Tackle complex issues on an M73 modular IoT camera or D26 Dome with total confidence. Receive thorough technical guidance drawn directly from technical manuals, forum insights, and practical industry resources to help you diagnose faults and complete challenging service callouts without delays.
Personalized to you
Tailor guidance to your specific security trade, preferred language, and regional location. When commissioning an S74 modular camera platform on site, receive practical technical assistance configured to check regional codes, ensuring your installation methods match local requirements and company working standards seamlessly.
Personalized to you
Tailor guidance to your specific security trade, preferred language, and regional location. When commissioning an S74 modular camera platform on site, receive practical technical assistance configured to check regional codes, ensuring your installation methods match local requirements and company working standards seamlessly.
Improve your skills
Build your technical capabilities on modern IP video hardware directly on the job. Set up Coach to review modular component handling or refresh key servicing procedures before starting work on an unfamiliar M15 AllroundDual, helping you expand your CCTV skillset with bite-sized guidance.
Improve your skills
Build your technical capabilities on modern IP video hardware directly on the job. Set up Coach to review modular component handling or refresh key servicing procedures before starting work on an unfamiliar M15 AllroundDual, helping you expand your CCTV skillset with bite-sized guidance.
Site Lock
Organise your CCTV contracts cleanly by client facility. Lock queries to specific premises to track installed S16 DualFlex units and D71 Dome hardware, keeping your equipment inventories, port notes, and site records immediately available whenever you return for scheduled routine maintenance.
Site Lock
Organise your CCTV contracts cleanly by client facility. Lock queries to specific premises to track installed S16 DualFlex units and D71 Dome hardware, keeping your equipment inventories, port notes, and site records immediately available whenever you return for scheduled routine maintenance.
Ninja Mode
Sort out difficult CCTV system faults involving multiple devices with Ninja Mode. Deploy coordinated agents working simultaneously to isolate video stream interruptions, network drops, and modular sensor communication issues across interconnected Q26 Hemispheric and M16 AllroundDual units on busy commercial networks.
Ninja Mode
Sort out difficult CCTV system faults involving multiple devices with Ninja Mode. Deploy coordinated agents working simultaneously to isolate video stream interruptions, network drops, and modular sensor communication issues across interconnected Q26 Hemispheric and M16 AllroundDual units on busy commercial networks.
Notes
Simply speak into your phone and snap clear photos of an installed S15 FlexMount. Super Engineer automatically drafts and formats a detailed job note or site handover report ready to share with customers, ensuring you never have to waste time typing up reports manually.
Notes
Simply speak into your phone and snap clear photos of an installed S15 FlexMount. Super Engineer automatically drafts and formats a detailed job note or site handover report ready to share with customers, ensuring you never have to waste time typing up reports manually.
Simple to use
Ready on site
Built for teams
Transparent Pricing, No Surprises
Flexible Plans for All
Choose a plan that fits your CCTV service workload and scale with your business.
Monthly
Yearly
2 months free
Free
$0
user/month
Try it on your next job
500 credits / one-off
ALL industry sectors (knowledge-base)
Custom knowledge upload (with limit)
Ninja Mode (advanced problem solver)
Meme Mode ;-)
Solo
$20
user/month + tax
Fix it solo. Fix it right.
5,000 credits / month*
ALL industry sectors (knowledge-base)
Ninja Mode for tough faults
Rocket Fuel Agents for parts and kit
Share to the Community Brain
Job notes
Meme Mode ;-)
Pro
Popular
$35
user/month + tax
Everything in Solo, plus:
10,000 credits / month*
Private Brain for your own data
Answers from your private Brain
Site Lock for your sites and kit
Custom branding
Daily Coach
10x manual uploads
Coming soon: analytics, API, bulk export
Monthly
Yearly
2 months free
Free
$0
user/month
Try it on your next job
500 credits / one-off
ALL industry sectors (knowledge-base)
Custom knowledge upload (with limit)
Ninja Mode (advanced problem solver)
Meme Mode ;-)
Solo
$20
user/month + tax
Fix it solo. Fix it right.
5,000 credits / month*
ALL industry sectors (knowledge-base)
Ninja Mode for tough faults
Rocket Fuel Agents for parts and kit
Share to the Community Brain
Job notes
Meme Mode ;-)
Pro
Popular
$35
user/month + tax
Everything in Solo, plus:
10,000 credits / month*
Private Brain for your own data
Answers from your private Brain
Site Lock for your sites and kit
Custom branding
Daily Coach
10x manual uploads
Coming soon: analytics, API, bulk export
The future - NOW!
Vision XR
Be the first to access 'Vision XR' - the AI Tech Assistant glasses from Super Engineer
Vision XR
Trial our special AI Glasses designed for tradesmen (coming soon!). The perfect accessory for any tradesman, giving them technical instructions via visual (Head Up Display) & audio (earpiece).
Vision XR
Trial our special AI Glasses designed for tradesmen (coming soon!). The perfect accessory for any tradesman, giving them technical instructions via visual (Head Up Display) & audio (earpiece).
Got questions?
MOBOTIX technical support FAQ
Everything you need to know about Super Engineer for CCTV.
Which MOBOTIX CCTV models does Super Engineer support?
Super Engineer covers key camera families from the manufacturer. Outdoor Modular Series (M Series): M15 AllroundDual dual-sensor outdoor camera • M16 AllroundDual dual-sensor platform • M26 Allround single-lens outdoor IP camera • M73 modular IoT camera. Dome Series (D Series): D16 DualDome dual-sensor dome camera • D26 Dome single-lens fixed indoor or outdoor dome camera • D71 Dome single-sensor dome. Flexible Modular Series (S Series / DualFlex): S15 FlexMount concealed base unit • S16 DualFlex modular IoT base unit • S74 modular camera platform. Hemispheric 360° Series (Q & c Series): Q25 Hemispheric camera • Q26 Hemispheric panoramic camera. These models are only examples — the Super Engineer app covers many more MOBOTIX models.
Is Super Engineer affiliated with MOBOTIX?
No. Super Engineer is an independent technical platform built specifically for field technicians, service specialists, and trades working on commercial security projects, and is not affiliated with, sponsored by, or endorsed by MOBOTIX in any way. All brand names, model references, and registered trademarks cited across the application remain the exclusive property of their respective manufacturers, cited solely to assist technicians in identifying equipment. Our knowledge base indexes original instruction manuals, technical guides, and trade discussions to give technicians rapid, page-referenced answers right on site, helping you troubleshoot hardware faults on an older CCTV setup, check connection diagrams for new IP units, and find relevant manual sections without waiting on telephone support queues or thumbing through paperwork.
How does Super Engineer help during MOBOTIX CCTV installations and upgrades?
Super Engineer provides technical assistance during full camera installations, modular hardware upgrades, routine servicing, and emergency fault calls on site. When installing an M73 modular IoT camera or roughing in a concealed S15 FlexMount base unit, technicians can quickly consult mounting instructions, sensor connection details, and physical housing specifications directly on their phones. During system upgrades or maintenance callouts on a D16 DualDome or an S74 modular camera platform, the app helps you check power supply requirements, troubleshoot day and night sensor behaviour, and resolve camera communication issues on the local network. Whether you are up a ladder on an external perimeter or diagnosing an IP video problem in a customer comms room, Super Engineer keeps practical guidance and manual references within reach to help you finish the job efficiently.
Can Super Engineer assist with older or existing MOBOTIX camera models?
Yes, Super Engineer provides reliable on-site technical assistance across long-installed legacy hardware as well as current CCTV platforms. Security technicians frequently encounter older units such as the M15 AllroundDual outdoor camera or the Q25 Hemispheric unit during routine maintenance contracts or fault callouts. When original paper documentation is missing or lost on site, the application helps you troubleshoot video feed dropouts, review hardware housing specifications, and understand sensor arrangements for classic models including the M26 Allround and D26 Dome. Rather than wasting valuable time on site searching manufacturer archives, calling tech support lines, or guessing obscure hardware quirks, technicians can access clear manual-backed guidance on their mobile devices to get legacy systems back up and running promptly.
How do CCTV security teams utilise Super Engineer across multiple camera models?
Security companies and installation teams use Super Engineer across web, mobile apps, WhatsApp, and Slack to keep every technician connected on site. When team members work across diverse hardware portfolios—servicing an S16 DualFlex in an office building, setting up an M16 AllroundDual on a perimeter fence, or aligning a D71 Dome in a retail corridor—they can share diagnostic notes and equipment configurations easily. Field leads can review automated job reports created through voice dictation, while service technicians consult the team Private Brain to view client equipment histories, site-specific access notes, and past installation records. Whether deploying a panoramic Q26 Hemispheric camera or servicing modular outdoor units, the platform ensures consistent technical quality, smoother handovers, and faster troubleshooting across your entire field workforce.
Which MOBOTIX CCTV models does Super Engineer support?
Is Super Engineer affiliated with MOBOTIX?
How does Super Engineer help during MOBOTIX CCTV installations and upgrades?
Can Super Engineer assist with older or existing MOBOTIX camera models?
How do CCTV security teams utilise Super Engineer across multiple camera models?
Feel free to mail us for any enquiries : team@superengineer.app
Added tools
Extra features for technicians
Practical additions designed to make daily CCTV maintenance simpler.
Source equipment easily
Use Parts Scout to locate replacement modules, mountings, and essential accessories for your D16 DualDome or M73 installation quickly. Track down trusted local distributors, check part numbers, and source missing hardware components without leaving the customer site.
Source equipment easily
Use Parts Scout to locate replacement modules, mountings, and essential accessories for your D16 DualDome or M73 installation quickly. Track down trusted local distributors, check part numbers, and source missing hardware components without leaving the customer site.
Meme Mode
Finished a challenging D71 Dome setup in torrential rain or finally diagnosed a tricky S74 sensor issue? Send WIN, FAIL, or HAPPY CUSTOMER memes to colleagues to celebrate the success or share a laugh after a demanding callout.
Meme Mode
Finished a challenging D71 Dome setup in torrential rain or finally diagnosed a tricky S74 sensor issue? Send WIN, FAIL, or HAPPY CUSTOMER memes to colleagues to celebrate the success or share a laugh after a demanding callout.
Made by engineers for engineers
What Early Users Say
Read what some of the first test users are saying about Super Engineer
Love the speed it finds answers from manuals. Especially on older more obscure equipment
Brendan
Security Engineer
Love the speed it finds answers from manuals. Especially on older more obscure equipment
Brendan
Security Engineer
We especially like the fact we can upload our specific company settings - as engineers are always forgetting them!
Alessandro
Company owner
We especially like the fact we can upload our specific company settings - as engineers are always forgetting them!
Alessandro
Company owner
We've uploaded all our support docs to the Brain so engineers don't have to call me all the time
David
Tech support manager
We've uploaded all our support docs to the Brain so engineers don't have to call me all the time
David
Tech support manager
Finish on time
Smarter CCTV troubleshooting on every job
Smarter CCTV troubleshooting on every job
Whether it’s handling a new piece of equipment, finding you that perfect morning snack or sourcing a missing piece of kit, Super Engineer’s AI makes your life easier & makes you smarter.
Includes our Get Home Early Guarantee ;-)
Whether it’s handling a new piece of equipment, finding you that perfect morning snack or sourcing a missing piece of kit, Super Engineer’s AI makes your life easier & makes you smarter.
Includes our Get Home Early Guarantee ;-)
