Optex Support for Security Technicians
The AI assistant giving security technicians fast answers, manual citations and troubleshooting support across the Optex VX Series and REDSCAN Series on every job.
Free to try
Covering Optex VX Series, BX Shield, Smart Line and REDSCAN kit
AI Optex Help
Resolve Optex Faults On Site
Get direct answers from instruction manuals and trade knowledge to install, service and fault-find across the Optex VX Series, BX Shield, Smart Line and REDSCAN ranges on site.
Fast Answers on Site
When an outdoor VXI-ST triggers nuisance alerts or a BX-80N boundary curtain detector needs alignment checks, Super Engineer delivers clear troubleshooting guidance on site. Get plain-English diagnostics for your hardwired perimeter devices without spending valuable time waiting on tech support calls.
Fast Answers on Site
When an outdoor VXI-ST triggers nuisance alerts or a BX-80N boundary curtain detector needs alignment checks, Super Engineer delivers clear troubleshooting guidance on site. Get plain-English diagnostics for your hardwired perimeter devices without spending valuable time waiting on tech support calls.
Fast Answers on Site
When an outdoor VXI-ST triggers nuisance alerts or a BX-80N boundary curtain detector needs alignment checks, Super Engineer delivers clear troubleshooting guidance on site. Get plain-English diagnostics for your hardwired perimeter devices without spending valuable time waiting on tech support calls.
Page-Referenced Optex Manuals
Check DIP switch settings, masking layouts and bracket options with direct manual citations. Whether commissioning an SL-350QFR quad-beam detector or setting up an RLS-3060SH laser scan detector, the app points you straight to the relevant Optex manual page so you can proceed with confidence.
Page-Referenced Optex Manuals
Check DIP switch settings, masking layouts and bracket options with direct manual citations. Whether commissioning an SL-350QFR quad-beam detector or setting up an RLS-3060SH laser scan detector, the app points you straight to the relevant Optex manual page so you can proceed with confidence.
Page-Referenced Optex Manuals
Check DIP switch settings, masking layouts and bracket options with direct manual citations. Whether commissioning an SL-350QFR quad-beam detector or setting up an RLS-3060SH laser scan detector, the app points you straight to the relevant Optex manual page so you can proceed with confidence.
VX-402 fault-finding
VXI-AM anti-masking setup
BX-80N perimeter testing
BXS-RAM battery servicing
VX-402 fault-finding
VXI-AM anti-masking setup
BX-80N perimeter testing
BXS-RAM battery servicing
VX-402 fault-finding
VXI-AM anti-masking setup
BX-80N perimeter testing
BXS-RAM battery servicing
SL-350QFR beam alignment
RLS-3060SH laser commissioning
VXS-RAM outdoor PIR checks
SL-650QDP quad-beam maintenance
SL-350QFR beam alignment
RLS-3060SH laser commissioning
VXS-RAM outdoor PIR checks
SL-650QDP quad-beam maintenance
SL-350QFR beam alignment
RLS-3060SH laser commissioning
VXS-RAM outdoor PIR checks
SL-650QDP quad-beam maintenance
Optex Field Toolkit
Purpose-Built AI for Security Technicians
Harness specialised AI tools created to help security technicians install, diagnose and service Optex perimeter detectors and intruder equipment across commercial and domestic properties.
Accurate Answers
Receive detailed technical guidance with direct instruction manual citations when diagnosing active infrared anti-masking on a VXI-AM or beam interruption on an SL-650QDP. Access relevant community insights and video references so you can resolve perimeter detection issues quickly without searching through bulky paper booklets.
Accurate Answers
Receive detailed technical guidance with direct instruction manual citations when diagnosing active infrared anti-masking on a VXI-AM or beam interruption on an SL-650QDP. Access relevant community insights and video references so you can resolve perimeter detection issues quickly without searching through bulky paper booklets.
Personalized to you
Tailor the assistant to your security trade, location and language preferences. When installing a BXS-AM boundary curtain detector or outdoor beams, the app checks your setup against local codes and security trade standards for your region, keeping your perimeter installations aligned with regional requirements.
Personalized to you
Tailor the assistant to your security trade, location and language preferences. When installing a BXS-AM boundary curtain detector or outdoor beams, the app checks your setup against local codes and security trade standards for your region, keeping your perimeter installations aligned with regional requirements.
Improve your skills
Sharpen your perimeter security knowledge with bite-sized daily training from Coach. Learn more about SMDA logic on the VXI-ST, understand curtain detection principles on the BXS-ST, and pick up practical tips for external perimeter setups right while working in the field.
Improve your skills
Sharpen your perimeter security knowledge with bite-sized daily training from Coach. Learn more about SMDA logic on the VXI-ST, understand curtain detection principles on the BXS-ST, and pick up practical tips for external perimeter setups right while working in the field.
Site Lock
Lock your queries to specific customer locations to store perimeter device lists and layout notes. If a commercial premises uses multiple RLS-2020V detectors alongside outdoor BX Shield units, keep all device configurations organised together so every return maintenance visit runs smoothly.
Site Lock
Lock your queries to specific customer locations to store perimeter device lists and layout notes. If a commercial premises uses multiple RLS-2020V detectors alongside outdoor BX Shield units, keep all device configurations organised together so every return maintenance visit runs smoothly.
Ninja Mode
Tackle complex perimeter headaches where multiple devices interact or show intermittent troubles. Deploy multiple AI agents at once to isolate faults between a hardwired SL-350QFR photoelectric detector and an outdoor VXS-RAM sensor, helping you solve multi-device security issues without frustrating guesswork.
Ninja Mode
Tackle complex perimeter headaches where multiple devices interact or show intermittent troubles. Deploy multiple AI agents at once to isolate faults between a hardwired SL-350QFR photoelectric detector and an outdoor VXS-RAM sensor, helping you solve multi-device security issues without frustrating guesswork.
Notes
Complete site documentation without typing on your phone. Simply speak your findings and snap photos of the completed VX-402 replacement or BXS-RAM curtain detector installation, and the AI formats a comprehensive, professional site report ready to share with clients or your office.
Notes
Complete site documentation without typing on your phone. Simply speak your findings and snap photos of the completed VX-402 replacement or BXS-RAM curtain detector installation, and the AI formats a comprehensive, professional site report ready to share with clients or your office.
Simple to use
Fast setup
Built for teams
Transparent Pricing, No Surprises
Flexible Plans for All
Select the right plan to support your Optex perimeter installation and maintenance jobs.
Monthly
Yearly
2 months free
Free
$0
user/month
Try it on your next job
500 credits / one-off
ALL industry sectors (knowledge-base)
Custom knowledge upload (with limit)
Ninja Mode (advanced problem solver)
Meme Mode ;-)
Solo
$20
user/month + tax
Fix it solo. Fix it right.
5,000 credits / month*
ALL industry sectors (knowledge-base)
Ninja Mode for tough faults
Rocket Fuel Agents for parts and kit
Share to the Community Brain
Job notes
Meme Mode ;-)
Pro
Popular
$35
user/month + tax
Everything in Solo, plus:
10,000 credits / month*
Private Brain for your own data
Answers from your private Brain
Site Lock for your sites and kit
Custom branding
Daily Coach
10x manual uploads
Coming soon: analytics, API, bulk export
Monthly
Yearly
2 months free
Free
$0
user/month
Try it on your next job
500 credits / one-off
ALL industry sectors (knowledge-base)
Custom knowledge upload (with limit)
Ninja Mode (advanced problem solver)
Meme Mode ;-)
Solo
$20
user/month + tax
Fix it solo. Fix it right.
5,000 credits / month*
ALL industry sectors (knowledge-base)
Ninja Mode for tough faults
Rocket Fuel Agents for parts and kit
Share to the Community Brain
Job notes
Meme Mode ;-)
Pro
Popular
$35
user/month + tax
Everything in Solo, plus:
10,000 credits / month*
Private Brain for your own data
Answers from your private Brain
Site Lock for your sites and kit
Custom branding
Daily Coach
10x manual uploads
Coming soon: analytics, API, bulk export
The future - NOW!
Vision XR
Be the first to access 'Vision XR' - the AI Tech Assistant glasses from Super Engineer
Vision XR
Trial our special AI Glasses designed for tradesmen (coming soon!). The perfect accessory for any tradesman, giving them technical instructions via visual (Head Up Display) & audio (earpiece).
Vision XR
Trial our special AI Glasses designed for tradesmen (coming soon!). The perfect accessory for any tradesman, giving them technical instructions via visual (Head Up Display) & audio (earpiece).
Got Questions?
Optex Technical Answers
Everything security technicians need to know about Super Engineer.
Which Optex equipment does Super Engineer cover?
Super Engineer provides extensive technical coverage across key perimeter security ranges: • VX-402: wired outdoor dual-PIR detector • VXI-ST: hardwired outdoor PIR detector equipped with SMDA signal recognition logic • VXI-AM: hardwired outdoor PIR detector with active infrared anti-masking • VXS-RAM: battery-powered wireless outdoor PIR detector with active infrared anti-masking • BX-80N: boundary curtain PIR detector designed with long narrow detection areas • BXS-ST: hardwired dual-sided curtain PIR detector • BXS-AM: hardwired dual-sided boundary curtain PIR detector with active infrared anti-masking • BXS-RAM: battery-powered wireless dual-sided curtain PIR detector with active infrared anti-masking • SL-350QFR: battery-powered wireless quad-beam outdoor photoelectric perimeter detector • SL-650QDP: hardwired high-security quad-beam detector • RLS-3060SH: laser scan detector • RLS-2020V: LiDAR detector with integrated verification camera. These are only examples — the Super Engineer app covers many more Optex models.
Is Super Engineer affiliated with Optex?
No. Super Engineer is an independent technical AI platform designed specifically to assist security technicians and trade professionals working on perimeter detection equipment. We are not owned by, endorsed by, or affiliated with Optex in any commercial capacity. Our system assists field technicians by indexing publicly accessible technical documentation, including published manufacturer instruction manuals, trade guidance, community forums, and video resources. When you submit a question on site, Super Engineer analyses these documents to retrieve clear troubleshooting steps, wiring concepts, and page-referenced citations from relevant instruction manuals. This allows independent technicians, facilities managers, and alarm installation firms to service, install, and fault-find perimeter equipment efficiently while maintaining full operational autonomy in the field.
Can Super Engineer assist across different Optex installation jobs?
Super Engineer provides support across installs, routine servicing, emergency fault calls, and system upgrades on perimeter detection hardware. When undertaking a new installation of an SL-650QDP hardwired quad-beam detector or mounting a BXS-ST dual-sided curtain sensor, the app highlights alignment considerations and mounting guidelines directly from the relevant manual pages. During annual service inspections on a battery-powered VXS-RAM outdoor PIR or an SL-350QFR quad-beam detector, technicians can check battery maintenance requirements, test procedures, and lens cleaning practices. If you are called out to an unexpected fault call on a VXI-AM reporting anti-masking triggers, or completing an upgrade with an RLS-3060SH laser scan detector, Super Engineer provides immediate diagnostic insights to help you complete the work smoothly.
How does Super Engineer assist with older Optex hardware?
Many security technicians encounter legacy perimeter units like the VX-402 wired outdoor dual-PIR detector that have been protecting perimeters for years. When servicing or fault-finding older installations, locating the original paper instructions is often impossible, yet technicians still need to resolve false alarms, evaluate mounting positions, or plan migrations to newer hardware. Super Engineer references manual data and field knowledge to assist you with legacy VX-402 units as well as modern replacements such as the VXI-ST and VXS-RAM. Whether you are troubleshooting weathered outdoor housings, checking terminal block connections during a maintenance call, or advising a customer on upgrading older boundary detectors to modern BXS-AM units, the platform gives you the necessary technical context on site.
How do security teams use Super Engineer every day?
Security companies and installation teams use Super Engineer daily to streamline perimeter jobs across domestic, commercial, and high-security sites. Junior technicians on site can quickly ask questions regarding DIP switch configurations on a BX-80N or beam alignment checks on an SL-350QFR without having to phone senior colleagues for help. Experienced technicians working on advanced RLS-2020V units or SL-650QDP perimeter beams can double-check manual specifications and capture immediate site notes using voice and photos. Back in the office or across regional teams, Site Lock ensures that sensor models, mounting notes, and zone layouts for each customer premises remain organised in a shared workspace. This keeps every team member informed, reduces repeat site visits, and maintains consistent service quality across all Optex perimeter installations.
Which Optex equipment does Super Engineer cover?
Is Super Engineer affiliated with Optex?
Can Super Engineer assist across different Optex installation jobs?
How does Super Engineer assist with older Optex hardware?
How do security teams use Super Engineer every day?
Feel free to mail us for any enquiries : team@superengineer.app
Trade Perks
Extra On-Site Tools
Handy bonus features built to keep security technicians moving during long days in the field.
Source equipment easily
Need a replacement mounting bracket for a VXI-AM or spare batteries for an outdoor VXS-RAM? Parts Scout quickly tracks down the nearest supplier, part numbers, and competitive prices so you can finish the perimeter repair without needless driving.
Source equipment easily
Need a replacement mounting bracket for a VXI-AM or spare batteries for an outdoor VXS-RAM? Parts Scout quickly tracks down the nearest supplier, part numbers, and competitive prices so you can finish the perimeter repair without needless driving.
Meme Mode
Struggling through rain while aligning an outdoor SL-650QDP quad-beam or finally clearing an annoying tamper fault on a BX-80N? Send WIN, FAIL, or HAPPY CUSTOMER memes to your team to share a laugh from the ladder.
Meme Mode
Struggling through rain while aligning an outdoor SL-650QDP quad-beam or finally clearing an annoying tamper fault on a BX-80N? Send WIN, FAIL, or HAPPY CUSTOMER memes to your team to share a laugh from the ladder.
Made by engineers for engineers
What Early Users Say
Read what some of the first test users are saying about Super Engineer
Love the speed it finds answers from manuals. Especially on older more obscure equipment
Brendan
Security Engineer
Love the speed it finds answers from manuals. Especially on older more obscure equipment
Brendan
Security Engineer
We especially like the fact we can upload our specific company settings - as engineers are always forgetting them!
Alessandro
Company owner
We especially like the fact we can upload our specific company settings - as engineers are always forgetting them!
Alessandro
Company owner
We've uploaded all our support docs to the Brain so engineers don't have to call me all the time
David
Tech support manager
We've uploaded all our support docs to the Brain so engineers don't have to call me all the time
David
Tech support manager
Finish On Time
Smart Technical Support for Security Technicians
Smart Technical Support for Security Technicians
Whether it’s handling a new piece of equipment, finding you that perfect morning snack or sourcing a missing piece of kit, Super Engineer’s AI makes your life easier & makes you smarter.
Includes our Get Home Early Guarantee ;-)
Whether it’s handling a new piece of equipment, finding you that perfect morning snack or sourcing a missing piece of kit, Super Engineer’s AI makes your life easier & makes you smarter.
Includes our Get Home Early Guarantee ;-)
