AI Technical Support for Orisec Systems
The smart AI assistant helping security technicians install, commission, and fault-find Orisec Control Panels and Remote Keypads across every job site.
Free to try
Support across Orisec Control Panels, Remote Keypads, and perimeter devices
AI-powered help
Solve tricky Orisec jobs faster
Get clear guidance drawn directly from manufacturer documentation across Orisec Control Panels, Remote Keypads, and Internal & Perimeter Detectors, helping technicians resolve difficult site issues without waiting on hold.
Fast answers on site
Facing a tamper alert on a CP-20 hybrid blank endstation control panel or diagnosing bus communications on a CP-50? Super Engineer provides clear, practical troubleshooting steps in an instant so you can finish the service call without delay.
Fast answers on site
Facing a tamper alert on a CP-20 hybrid blank endstation control panel or diagnosing bus communications on a CP-50? Super Engineer provides clear, practical troubleshooting steps in an instant so you can finish the service call without delay.
Fast answers on site
Facing a tamper alert on a CP-20 hybrid blank endstation control panel or diagnosing bus communications on a CP-50? Super Engineer provides clear, practical troubleshooting steps in an instant so you can finish the service call without delay.
Direct manual citations
Get page-specific instruction manual references pointing you straight to the relevant documentation page. When wiring an RK-720 horizontal keypad or setting up an IR-200 detector, check terminal positions and setup details directly from the manufacturer manual without losing time hunting through van paperwork.
Direct manual citations
Get page-specific instruction manual references pointing you straight to the relevant documentation page. When wiring an RK-720 horizontal keypad or setting up an IR-200 detector, check terminal positions and setup details directly from the manufacturer manual without losing time hunting through van paperwork.
Direct manual citations
Get page-specific instruction manual references pointing you straight to the relevant documentation page. When wiring an RK-720 horizontal keypad or setting up an IR-200 detector, check terminal positions and setup details directly from the manufacturer manual without losing time hunting through van paperwork.
CP-20 fault-finding
RK-720 installation support
CP-50 diagnostics
TK-1250 setup guidance
CP-20 fault-finding
RK-720 installation support
CP-50 diagnostics
TK-1250 setup guidance
CP-20 fault-finding
RK-720 installation support
CP-50 diagnostics
TK-1250 setup guidance
W-CP-40K panel servicing
DT-200-AM walk testing
CP-100 hybrid commissioning
W-RK-720 keypad pairing
W-CP-40K panel servicing
DT-200-AM walk testing
CP-100 hybrid commissioning
W-RK-720 keypad pairing
W-CP-40K panel servicing
DT-200-AM walk testing
CP-100 hybrid commissioning
W-RK-720 keypad pairing
Advanced tools
AI toolkit for security technicians
Practical AI features designed specifically for intruder alarm specialists handling complex installations, routine maintenance, and stubborn system faults across commercial and domestic properties.
Accurate Answers
Get detailed technical troubleshooting for your CP-100 hybrid panel installation. The AI assistant references installation guides and technical discussions, providing page citations so you never have to waste time searching through printed paperwork in your van.
Accurate Answers
Get detailed technical troubleshooting for your CP-100 hybrid panel installation. The AI assistant references installation guides and technical discussions, providing page citations so you never have to waste time searching through printed paperwork in your van.
Personalized to you
Customise your profile by region and trade. When commissioning a W-CP-40K wireless control panel, Super Engineer tailors technical support to your specific work environment and checks local installation practice and standards for your chosen territory.
Personalized to you
Customise your profile by region and trade. When commissioning a W-CP-40K wireless control panel, Super Engineer tailors technical support to your specific work environment and checks local installation practice and standards for your chosen territory.
Improve your skills
Build your technical expertise on modern intruder alarm hardware between callouts. Set up Coach to receive regular bite-sized on-the-job training covering the TK-1250 touchscreen keypad or detector placement for an IR-200 detector, helping keep your security knowledge sharp while working on site.
Improve your skills
Build your technical expertise on modern intruder alarm hardware between callouts. Set up Coach to receive regular bite-sized on-the-job training covering the TK-1250 touchscreen keypad or detector placement for an IR-200 detector, helping keep your security knowledge sharp while working on site.
Site Lock
Managing multiple commercial intruder alarm contracts across your patch? Select Site Lock to save hardware lists, device locations, and maintenance notes for specific premises. When you return to service a CP-50 hybrid control panel or expand system zones, your previous site notes and equipment details stay ready in one place.
Site Lock
Managing multiple commercial intruder alarm contracts across your patch? Select Site Lock to save hardware lists, device locations, and maintenance notes for specific premises. When you return to service a CP-50 hybrid control panel or expand system zones, your previous site notes and equipment details stay ready in one place.
Ninja Mode
When an intermittent fault involves a CP-20 hybrid blank endstation control panel, an RK-400-LCD keypad, and external sounders, activate Ninja Mode. Multiple AI agents work simultaneously to help you troubleshoot complex multi-device issues, isolating difficult communication faults and power drops so you can resolve stubborn problems faster.
Ninja Mode
When an intermittent fault involves a CP-20 hybrid blank endstation control panel, an RK-400-LCD keypad, and external sounders, activate Ninja Mode. Multiple AI agents work simultaneously to help you troubleshoot complex multi-device issues, isolating difficult communication faults and power drops so you can resolve stubborn problems faster.
Notes
Never write a job note by hand again while parked in your van. Describe routine detector testing on a DT-200-AM dual-technology detector and take photos of the control panel; our AI writes up and formats the complete job note and handover report ready to share with your office.
Notes
Never write a job note by hand again while parked in your van. Describe routine detector testing on a DT-200-AM dual-technology detector and take photos of the control panel; our AI writes up and formats the complete job note and handover report ready to share with your office.
Easy to use
Fast answers
Built for technicians
Transparent Pricing, No Surprises
Flexible Plans for All
Choose a flexible subscription plan suited to your independent workload or installation business needs.
Monthly
Yearly
2 months free
Free
$0
user/month
Try it on your next job
500 credits / one-off
ALL industry sectors (knowledge-base)
Custom knowledge upload (with limit)
Ninja Mode (advanced problem solver)
Meme Mode ;-)
Solo
$20
user/month + tax
Fix it solo. Fix it right.
5,000 credits / month*
ALL industry sectors (knowledge-base)
Ninja Mode for tough faults
Rocket Fuel Agents for parts and kit
Share to the Community Brain
Job notes
Meme Mode ;-)
Pro
Popular
$35
user/month + tax
Everything in Solo, plus:
10,000 credits / month*
Private Brain for your own data
Answers from your private Brain
Site Lock for your sites and kit
Custom branding
Daily Coach
10x manual uploads
Coming soon: analytics, API, bulk export
Monthly
Yearly
2 months free
Free
$0
user/month
Try it on your next job
500 credits / one-off
ALL industry sectors (knowledge-base)
Custom knowledge upload (with limit)
Ninja Mode (advanced problem solver)
Meme Mode ;-)
Solo
$20
user/month + tax
Fix it solo. Fix it right.
5,000 credits / month*
ALL industry sectors (knowledge-base)
Ninja Mode for tough faults
Rocket Fuel Agents for parts and kit
Share to the Community Brain
Job notes
Meme Mode ;-)
Pro
Popular
$35
user/month + tax
Everything in Solo, plus:
10,000 credits / month*
Private Brain for your own data
Answers from your private Brain
Site Lock for your sites and kit
Custom branding
Daily Coach
10x manual uploads
Coming soon: analytics, API, bulk export
The future - NOW!
Vision XR
Be the first to access 'Vision XR' - the AI Tech Assistant glasses from Super Engineer
Vision XR
Trial our special AI Glasses designed for tradesmen (coming soon!). The perfect accessory for any tradesman, giving them technical instructions via visual (Head Up Display) & audio (earpiece).
Vision XR
Trial our special AI Glasses designed for tradesmen (coming soon!). The perfect accessory for any tradesman, giving them technical instructions via visual (Head Up Display) & audio (earpiece).
Orisec support
Frequently asked questions
Everything you need to know about Super Engineer on site.
Which Orisec intruder alarm ranges does Super Engineer cover?
Super Engineer covers key Orisec security product lines with detailed documentation references. For Control Panels, it supports the CP-20 hybrid blank endstation control panel • the CP-50 hybrid control panel • the CP-100 hybrid panel • the W-CP-40K wireless control panel with integrated keypad • the CP-10 legacy control panel • and the CP-30 legacy control panel. For Remote Keypads, it includes the RK-400-LCD keypad with drop-down lid • the RK-720 horizontal keypad with integrated wireless expander and voice annunciation • the TK-1250 touchscreen keypad with full colour display • and the W-RK-720 wireless LCD keypad. For Internal & Perimeter Detectors, it includes the IR-200 passive infrared detector • and the DT-200-AM dual-technology detector with anti-masking. These listed models are only examples, as the Super Engineer app covers many more Orisec models.
Is Super Engineer affiliated with Orisec?
No. Super Engineer is a completely independent technical assistant built for security technicians, field specialists, and installation contractors, with no affiliation, backing, or commercial link to Orisec. All manufacturer designations, registered trademarks, and model names remain the exclusive property of their respective owner. Our platform operates by gathering instruction manuals and trade knowledge into a searchable technical assistant, directing technicians to relevant documentation pages and practical fault-finding support while working on site across domestic and commercial premises. Whether you are commissioning a CP-20 hybrid blank endstation control panel, configuring an RK-720 horizontal keypad, or checking zone wiring on an IR-200 detector, Super Engineer provides independent guidance that helps security technicians work smarter without waiting on telephone support queues.
Can Super Engineer assist with Orisec keypad installations and upgrades?
Yes. Super Engineer assists security technicians through every stage of keypad work, including initial installations, system upgrades, routine maintenance, and stubborn fault calls. When mounting a TK-1250 touchscreen keypad with full colour display or replacing an older unit with an RK-720 horizontal keypad featuring voice annunciation, the assistant points you directly to the relevant manual references for connections and addressing. It also provides comprehensive guidance when installing a W-RK-720 wireless LCD keypad or maintaining an RK-400-LCD keypad with drop-down lid linked to an intruder panel. Field technicians can quickly clarify bus terminal setups, diagnose intermittent tamper faults, and carry out complete zone walk tests without leafing through heavy paper documents while on customer premises.
Does Super Engineer support older Orisec legacy control panels?
Yes. Security technicians frequently encounter older hardware during maintenance takeovers, emergency callouts, routine servicing, or system modernisation jobs across residential and commercial sites. Super Engineer provides dependable technical support for legacy equipment such as the CP-10 legacy control panel and the CP-30 legacy control panel. When an unfamiliar legacy board presents auxiliary power problems, communicator trouble, false tamper activations, or persistent circuit faults, the app directs you straight to relevant documentation references. This allows technicians to understand legacy terminal layouts clearly, diagnose historic system faults, and decide whether a repair or an upgrade to a modern CP-50 hybrid control panel or CP-100 hybrid panel is the best path forward for the customer.
How do security teams use Super Engineer on Orisec callouts?
Security installation companies equip their field staff with Super Engineer to streamline daily commissioning, scheduled maintenance, and emergency response across customer properties. Technicians working on site can query detector wiring for a DT-200-AM dual-technology detector with anti-masking, check expander settings on a CP-100 hybrid panel, or troubleshoot wireless signal questions on a W-CP-40K wireless control panel with integrated keypad. Using shared workspaces and the Private Brain, junior technicians receive immediate technical backup on unfamiliar hardware while senior managers ensure consistent handover notes and inspection records across the whole team. This unified approach keeps service teams productive across every shift, reduces repeat site callouts, and eliminates frustrating delays spent waiting on telephone technical assistance.
Which Orisec intruder alarm ranges does Super Engineer cover?
Is Super Engineer affiliated with Orisec?
Can Super Engineer assist with Orisec keypad installations and upgrades?
Does Super Engineer support older Orisec legacy control panels?
How do security teams use Super Engineer on Orisec callouts?
Feel free to mail us for any enquiries : team@superengineer.app
Extra capabilities
Bonus on-site features
Clever tools to streamline everyday tasks and keep field work hassle-free.
Source equipment easily
Need a replacement DT-200-AM detector or spare housing parts for an RK-400-LCD keypad while on a call? Parts Scout locates the nearest distributor stocking the required part number, saving you travel time and helping you finish repairs without delays.
Source equipment easily
Need a replacement DT-200-AM detector or spare housing parts for an RK-400-LCD keypad while on a call? Parts Scout locates the nearest distributor stocking the required part number, saving you travel time and helping you finish repairs without delays.
Meme Mode
Finished commissioning a complex multi-zone CP-100 hybrid panel on a Friday afternoon? Send celebratory WIN, FAIL, or HAPPY CUSTOMER memes to your fellow technicians to share the relief of wrapping up another challenging security installation.
Meme Mode
Finished commissioning a complex multi-zone CP-100 hybrid panel on a Friday afternoon? Send celebratory WIN, FAIL, or HAPPY CUSTOMER memes to your fellow technicians to share the relief of wrapping up another challenging security installation.
Made by engineers for engineers
What Early Users Say
Read what some of the first test users are saying about Super Engineer
Love the speed it finds answers from manuals. Especially on older more obscure equipment
Brendan
Security Engineer
Love the speed it finds answers from manuals. Especially on older more obscure equipment
Brendan
Security Engineer
We especially like the fact we can upload our specific company settings - as engineers are always forgetting them!
Alessandro
Company owner
We especially like the fact we can upload our specific company settings - as engineers are always forgetting them!
Alessandro
Company owner
We've uploaded all our support docs to the Brain so engineers don't have to call me all the time
David
Tech support manager
We've uploaded all our support docs to the Brain so engineers don't have to call me all the time
David
Tech support manager
Work smarter every day
Pro-grade assistance for security technicians
Pro-grade assistance for security technicians
Whether it’s handling a new piece of equipment, finding you that perfect morning snack or sourcing a missing piece of kit, Super Engineer’s AI makes your life easier & makes you smarter.
Includes our Get Home Early Guarantee ;-)
Whether it’s handling a new piece of equipment, finding you that perfect morning snack or sourcing a missing piece of kit, Super Engineer’s AI makes your life easier & makes you smarter.
Includes our Get Home Early Guarantee ;-)
