Support for Every Resideo Security Technician
The AI assistant giving security technicians real-time support across the Resideo ProSeries Platform and Galaxy Series, delivering manual guidance directly on site without delay.
Free to try
Expert help on Resideo ProSeries, Galaxy, Accenta, Optima, and Videofied systems.
AI technical help
Resolve Resideo faults with speed
Get reliable answers pulled straight from documentation across the ProSeries Platform, Galaxy Series, Accenta & Optima Series, and Videofied lines, alongside specialist trade knowledge to resolve intruder system queries quickly during installation, servicing, and callouts.
Accurate answers on site
Get clear answers when you face a power issue or panel fault on a Resideo PROAIOPLUS-EU or a Galaxy Flex+ 20. There is no need to call tech support or flip through paper documents while standing in front of a customer's control panel.
Accurate answers on site
Get clear answers when you face a power issue or panel fault on a Resideo PROAIOPLUS-EU or a Galaxy Flex+ 20. There is no need to call tech support or flip through paper documents while standing in front of a customer's control panel.
Accurate answers on site
Get clear answers when you face a power issue or panel fault on a Resideo PROAIOPLUS-EU or a Galaxy Flex+ 20. There is no need to call tech support or flip through paper documents while standing in front of a customer's control panel.
Direct manual page citations
Super Engineer points you to the relevant page of the manufacturer manual for your Resideo PROBOX-EU or Galaxy Dimension GD-48. You can inspect technical diagrams and manufacturer guidance directly on your phone before carrying out service routines.
Direct manual page citations
Super Engineer points you to the relevant page of the manufacturer manual for your Resideo PROBOX-EU or Galaxy Dimension GD-48. You can inspect technical diagrams and manufacturer guidance directly on your phone before carrying out service routines.
Direct manual page citations
Super Engineer points you to the relevant page of the manufacturer manual for your Resideo PROBOX-EU or Galaxy Dimension GD-48. You can inspect technical diagrams and manufacturer guidance directly on your phone before carrying out service routines.
PROAIOPLUS-EU touchscreen setup
Galaxy Dimension GD-48 servicing
Accenta Mini Gen4 fault-finding
XL200 battery checks
PROAIOPLUS-EU touchscreen setup
Galaxy Dimension GD-48 servicing
Accenta Mini Gen4 fault-finding
XL200 battery checks
PROAIOPLUS-EU touchscreen setup
Galaxy Dimension GD-48 servicing
Accenta Mini Gen4 fault-finding
XL200 battery checks
Galaxy Flex+ 50 installation
PROBOX-EU central hub diagnostics
Optima Gen4 maintenance guidance
W210 network queries
Galaxy Flex+ 50 installation
PROBOX-EU central hub diagnostics
Optima Gen4 maintenance guidance
W210 network queries
Galaxy Flex+ 50 installation
PROBOX-EU central hub diagnostics
Optima Gen4 maintenance guidance
W210 network queries
Trade AI tools
Built for Resideo alarm technicians
Use advanced AI capabilities to handle complex intruder alarm installations, routine maintenance, and stubborn system faults across all your regular Resideo commercial and residential sites.
Accurate Answers
Receive detailed technical guidance on your Resideo Galaxy Flex+ 50 or PROHP-EU panel without wasting time searching forums. Super Engineer provides page-specific manual citations alongside relevant video references so you can resolve tamper errors and device communication issues without leaving the ladder.
Accurate Answers
Receive detailed technical guidance on your Resideo Galaxy Flex+ 50 or PROHP-EU panel without wasting time searching forums. Super Engineer provides page-specific manual citations alongside relevant video references so you can resolve tamper errors and device communication issues without leaving the ladder.
Personalized to you
Select your trade location and profession to tailor assistance for your Accenta Metal Gen4 or Optima Gen4 intruder alarm jobs. Super Engineer checks local codes and standards for your designated area while keeping your private installation notes organised inside your Private Brain.
Personalized to you
Select your trade location and profession to tailor assistance for your Accenta Metal Gen4 or Optima Gen4 intruder alarm jobs. Super Engineer checks local codes and standards for your designated area while keeping your private installation notes organised inside your Private Brain.
Improve your skills
Turn quiet spells between callouts into productive learning by setting up Coach. Receive regular bite-sized training directly on your phone to sharpen your understanding of modern Resideo systems, including upgrading older installations to the PROAIOPLUS-EU or commissioning a W210 panel on site.
Improve your skills
Turn quiet spells between callouts into productive learning by setting up Coach. Receive regular bite-sized training directly on your phone to sharpen your understanding of modern Resideo systems, including upgrading older installations to the PROAIOPLUS-EU or commissioning a W210 panel on site.
Site Lock
Lock your queries to a specific commercial premises or domestic property using Site Lock. Keep complete records of installed equipment, such as a Galaxy Dimension GD-48 and peripheral sensors, so you never have to re-enter panel configurations when returning for routine alarm servicing.
Site Lock
Lock your queries to a specific commercial premises or domestic property using Site Lock. Keep complete records of installed equipment, such as a Galaxy Dimension GD-48 and peripheral sensors, so you never have to re-enter panel configurations when returning for routine alarm servicing.
Ninja Mode
Deploy Ninja Mode when a complicated fault involves multiple devices across a Resideo PROBOX-EU system or an integrated XL200 install. Multiple AI agents work simultaneously to analyse tricky power drops, intermittent sensor triggers, and communication path dropouts across the installation.
Ninja Mode
Deploy Ninja Mode when a complicated fault involves multiple devices across a Resideo PROBOX-EU system or an integrated XL200 install. Multiple AI agents work simultaneously to analyse tricky power drops, intermittent sensor triggers, and communication path dropouts across the installation.
Notes
Complete your site documentation without typing a single word after servicing an Accenta Mini Gen4 panel. Simply speak your findings and photograph the panel housing, and Super Engineer formats a comprehensive job note or site visit report ready to share with your office.
Notes
Complete your site documentation without typing a single word after servicing an Accenta Mini Gen4 panel. Simply speak your findings and photograph the panel housing, and Super Engineer formats a comprehensive job note or site visit report ready to share with your office.
Fast site answers
Simple to use
Built for teams
Transparent Pricing, No Surprises
Flexible Plans for All
Select the ideal plan for your security workflow and scale up whenever you need.
Monthly
Yearly
2 months free
Free
$0
user/month
Try it on your next job
500 credits / one-off
ALL industry sectors (knowledge-base)
Custom knowledge upload (with limit)
Ninja Mode (advanced problem solver)
Meme Mode ;-)
Solo
$20
user/month + tax
Fix it solo. Fix it right.
5,000 credits / month*
ALL industry sectors (knowledge-base)
Ninja Mode for tough faults
Rocket Fuel Agents for parts and kit
Share to the Community Brain
Job notes
Meme Mode ;-)
Pro
Popular
$35
user/month + tax
Everything in Solo, plus:
10,000 credits / month*
Private Brain for your own data
Answers from your private Brain
Site Lock for your sites and kit
Custom branding
Daily Coach
10x manual uploads
Coming soon: analytics, API, bulk export
Monthly
Yearly
2 months free
Free
$0
user/month
Try it on your next job
500 credits / one-off
ALL industry sectors (knowledge-base)
Custom knowledge upload (with limit)
Ninja Mode (advanced problem solver)
Meme Mode ;-)
Solo
$20
user/month + tax
Fix it solo. Fix it right.
5,000 credits / month*
ALL industry sectors (knowledge-base)
Ninja Mode for tough faults
Rocket Fuel Agents for parts and kit
Share to the Community Brain
Job notes
Meme Mode ;-)
Pro
Popular
$35
user/month + tax
Everything in Solo, plus:
10,000 credits / month*
Private Brain for your own data
Answers from your private Brain
Site Lock for your sites and kit
Custom branding
Daily Coach
10x manual uploads
Coming soon: analytics, API, bulk export
The future - NOW!
Vision XR
Be the first to access 'Vision XR' - the AI Tech Assistant glasses from Super Engineer
Vision XR
Trial our special AI Glasses designed for tradesmen (coming soon!). The perfect accessory for any tradesman, giving them technical instructions via visual (Head Up Display) & audio (earpiece).
Vision XR
Trial our special AI Glasses designed for tradesmen (coming soon!). The perfect accessory for any tradesman, giving them technical instructions via visual (Head Up Display) & audio (earpiece).
Got questions?
Resideo Support FAQs
Everything you need to know about Super Engineer.
Which Resideo intruder alarm systems does Super Engineer cover?
Super Engineer supports a broad selection of intruder alarm panels across multiple product generations. ProSeries Platform: PROAIOPLUS-EU offers a small central control hub with an intuitive 7-inch touchscreen • PROBOX-EU provides a central alarm control unit designed for residential and light commercial use • PROHP-EU operates as a hidden control hub panel compatible with automation modules • Galaxy Series: Galaxy Flex+ 20 is a hybrid control panel • Galaxy Flex+ 50 operates as a hybrid panel • Galaxy Dimension GD-48 functions as a commercial control panel • Accenta & Optima Series: Accenta Mini Gen4 is a wired control unit • Accenta Metal Gen4 provides a wired intruder panel • Optima Gen4 functions as an all-in-one wired panel • Videofied: XL200 is a wireless, battery operated security system designed for video verification • W210 is a wireless alarm panel able to transmit alarms and videos on Ethernet, WiFi, or GPRS. These are only examples — the Super Engineer app covers many more Resideo models.
Is Super Engineer affiliated with Resideo?
No. Super Engineer is an entirely independent AI technical assistant developed to assist professional security technicians in the field, operating with no direct partnership, sponsorship, or official affiliation with Resideo. Our software is neither approved nor endorsed by the manufacturer, serving purely as an intelligent reference tool for trade professionals who install, commission, and maintain intruder alarm hardware. The system analyses public instruction manuals, specialist trade forums, and manufacturer documentation to deliver immediate answers and direct manual page references when troubleshooting panels like the PROBOX-EU or Galaxy Flex+ 50. Field technicians can also upload custom wiring notes and site histories to a secure Private Brain, ensuring quick access to vital technical information without waiting on phone support queues.
Can Super Engineer assist with complex Resideo installations and upgrades?
Yes, Super Engineer supports technicians through every stage of handling intruder systems, whether running a fresh install, handling routine maintenance, or diagnosing an unexpected fault call. When upgrading an existing legacy setup, the platform helps you plan migrations from an older Videofied installation to a modern PROBOX-EU control panel or PROAIOPLUS-EU touchscreen control panel. If you encounter line faults or bus communication errors on a commercial Galaxy Dimension GD-48, the AI delivers relevant troubleshooting logic alongside direct manual page references to speed up diagnosis. Technicians carrying out annual servicing on a Galaxy Flex+ 20 or testing wireless communication pathways on a W210 can quickly verify technical details without having to search through bulky paper manuals on site.
How does Super Engineer help with older wired Resideo panels?
Older wired installations across residential properties and commercial premises often present unique challenges when documentation has been lost or physical wiring labels have faded over time. Super Engineer provides immediate access to technical manual data for traditional panels like the Accenta Mini Gen4, Accenta Metal Gen4, and Optima Gen4, enabling technicians to identify zone wiring issues and resolve persistent tamper faults efficiently. When servicing long-installed battery-operated equipment such as the XL200, the assistant helps you diagnose power faults, system communication dropouts, and peripheral radio signal trouble. Rather than walking away from an unfamiliar legacy control unit or searching unverified forum threads, you receive structured, model-specific guidance that allows you to complete the maintenance call swiftly, professionally, and safely.
How do security teams use Super Engineer across Resideo ranges daily?
Security installation and service teams rely on Super Engineer to standardise knowledge and speed up callouts across varied client sites every single day, sharing equipment lists, installation photos, and setup notes in real time through Site Lock. While junior staff troubleshoot an unfamiliar Galaxy Flex+ 50 or connect peripherals to a PROHP-EU hidden hub panel, senior colleagues can review job progress and confirm technical details without leaving their current assignment. Team members query the system via WhatsApp, mobile app, or Slack to obtain page-referenced manual extracts and diagnostic advice instantly across diverse domestic and commercial intruder projects. This connected workflow reduces unnecessary return visits and accelerates on-the-job learning across every alarm range your business installs and services.
Which Resideo intruder alarm systems does Super Engineer cover?
Is Super Engineer affiliated with Resideo?
Can Super Engineer assist with complex Resideo installations and upgrades?
How does Super Engineer help with older wired Resideo panels?
How do security teams use Super Engineer across Resideo ranges daily?
Feel free to mail us for any enquiries : team@superengineer.app
Extra technician tools
Handy on-site extras
Practical tools to help security technicians get through the working day.
Source equipment easily
Parts Scout locates the nearest suppliers and best prices for replacement intruder components, whether you need an expansion module for a Galaxy Dimension GD-48 or a backup battery for an Accenta Mini Gen4 panel. It will even track down missing fixings and cable clips.
Source equipment easily
Parts Scout locates the nearest suppliers and best prices for replacement intruder components, whether you need an expansion module for a Galaxy Dimension GD-48 or a backup battery for an Accenta Mini Gen4 panel. It will even track down missing fixings and cable clips.
Meme Mode
Send WIN, FAIL, or HAPPY CUSTOMER memes to colleagues after finally tracing a ghost tamper fault on a tricky Optima Gen4 install or commissioning a sleek PROAIOPLUS-EU touchscreen without a hitch. Celebrate the wins or laugh off the frustrating callouts together.
Meme Mode
Send WIN, FAIL, or HAPPY CUSTOMER memes to colleagues after finally tracing a ghost tamper fault on a tricky Optima Gen4 install or commissioning a sleek PROAIOPLUS-EU touchscreen without a hitch. Celebrate the wins or laugh off the frustrating callouts together.
Made by engineers for engineers
What Early Users Say
Read what some of the first test users are saying about Super Engineer
Love the speed it finds answers from manuals. Especially on older more obscure equipment
Brendan
Security Engineer
Love the speed it finds answers from manuals. Especially on older more obscure equipment
Brendan
Security Engineer
We especially like the fact we can upload our specific company settings - as engineers are always forgetting them!
Alessandro
Company owner
We especially like the fact we can upload our specific company settings - as engineers are always forgetting them!
Alessandro
Company owner
We've uploaded all our support docs to the Brain so engineers don't have to call me all the time
David
Tech support manager
We've uploaded all our support docs to the Brain so engineers don't have to call me all the time
David
Tech support manager
Finish on time
Smart Technical Backup for Security Technicians
Smart Technical Backup for Security Technicians
Whether it’s handling a new piece of equipment, finding you that perfect morning snack or sourcing a missing piece of kit, Super Engineer’s AI makes your life easier & makes you smarter.
Includes our Get Home Early Guarantee ;-)
Whether it’s handling a new piece of equipment, finding you that perfect morning snack or sourcing a missing piece of kit, Super Engineer’s AI makes your life easier & makes you smarter.
Includes our Get Home Early Guarantee ;-)
