RGL Technical Support for Technicians
The AI assistant helping security technicians install, service and fault-find RGL magnetic locks, exit devices and access keypads.
Free to try
Get expert help across RGL magnetic locks, keypads and exit hardware
AI-powered help
Fix RGL door equipment fast
Get clear guidance drawn from RGL instruction manuals and trade knowledge to install, service and fault-find magnetic locks, exit devices and access keypads without delays.
Accurate answers - quick!
Facing an unresponsive ML600 slimline electromagnetic lock or troubleshooting a KPX1000 vandal-resistant standalone keypad with proximity reader while on site? Super Engineer delivers clear, concise diagnostic advice straight to your mobile device so you can solve tricky door access issues without waiting on technical support or flicking through paper documentation.
Accurate answers - quick!
Facing an unresponsive ML600 slimline electromagnetic lock or troubleshooting a KPX1000 vandal-resistant standalone keypad with proximity reader while on site? Super Engineer delivers clear, concise diagnostic advice straight to your mobile device so you can solve tricky door access issues without waiting on technical support or flicking through paper documentation.
Accurate answers - quick!
Facing an unresponsive ML600 slimline electromagnetic lock or troubleshooting a KPX1000 vandal-resistant standalone keypad with proximity reader while on site? Super Engineer delivers clear, concise diagnostic advice straight to your mobile device so you can solve tricky door access issues without waiting on technical support or flicking through paper documentation.
Instruction manual sources
Need confirmation while mounting an EXML1200-GATE weatherproof external magnetic lock on a perimeter gate or fitting an EDR-2N resettable emergency door release unit? Super Engineer points you directly to page-specific instruction manual citations so you can confirm hardware details directly from the manufacturer documentation without leaving the ladder.
Instruction manual sources
Need confirmation while mounting an EXML1200-GATE weatherproof external magnetic lock on a perimeter gate or fitting an EDR-2N resettable emergency door release unit? Super Engineer points you directly to page-specific instruction manual citations so you can confirm hardware details directly from the manufacturer documentation without leaving the ladder.
Instruction manual sources
Need confirmation while mounting an EXML1200-GATE weatherproof external magnetic lock on a perimeter gate or fitting an EDR-2N resettable emergency door release unit? Super Engineer points you directly to page-specific instruction manual citations so you can confirm hardware details directly from the manufacturer documentation without leaving the ladder.
ML600 fault-finding
KPX1000 keypad set-up
EDR-2N emergency release help
ML1200-M lock diagnostics
ML600 fault-finding
KPX1000 keypad set-up
EDR-2N emergency release help
ML1200-M lock diagnostics
ML600 fault-finding
KPX1000 keypad set-up
EDR-2N emergency release help
ML1200-M lock diagnostics
EXML1200-GATE gate installs
KP50 digital keypad advice
EBGBWC02/PTE exit button checks
DU-GB/PTE dual-unit support
EXML1200-GATE gate installs
KP50 digital keypad advice
EBGBWC02/PTE exit button checks
DU-GB/PTE dual-unit support
EXML1200-GATE gate installs
KP50 digital keypad advice
EBGBWC02/PTE exit button checks
DU-GB/PTE dual-unit support
Advanced technologies
Ultimate AI Toolkit for trades
Use the latest AI technologies to improve your everyday door access work, speed up servicing on commercial sites, and handle any RGL equipment call with complete confidence.
Accurate Answers
Get in-depth technical guidance when working on hardware such as the ML600-M monitored electromagnetic lock or an access controller. The app searches instruction manuals, specialist trade forums and video references to provide page-specific citations, helping you resolve installation and servicing questions quickly without having to hunt down printed booklets.
Accurate Answers
Get in-depth technical guidance when working on hardware such as the ML600-M monitored electromagnetic lock or an access controller. The app searches instruction manuals, specialist trade forums and video references to provide page-specific citations, helping you resolve installation and servicing questions quickly without having to hunt down printed booklets.
Personalized to you
Set your trade, language and working location to receive tailored guidance when installing an EBNT/TF-1 touch-free infrared exit switch on a customer entrance. You can add company documentation to your Private Brain, while the assistant also checks compliance with local codes and regulations for your specific region.
Personalized to you
Set your trade, language and working location to receive tailored guidance when installing an EBNT/TF-1 touch-free infrared exit switch on a customer entrance. You can add company documentation to your Private Brain, while the assistant also checks compliance with local codes and regulations for your specific region.
Improve your skills
Sharpen your technical knowledge of standalone hardware like the KPX2000 standalone keypad and controller. Set up Coach to receive regular bite-sized on-the-job training modules between routine maintenance calls, helping you master new access hardware and stay sharp while working in the field every single day.
Improve your skills
Sharpen your technical knowledge of standalone hardware like the KPX2000 standalone keypad and controller. Set up Coach to receive regular bite-sized on-the-job training modules between routine maintenance calls, helping you master new access hardware and stay sharp while working in the field every single day.
Site Lock
Save dedicated lists of door equipment for every building you service regularly. Lock your queries to a specific site to keep track of installed ML1200-M heavy-duty monitored electromagnetic locks and DU-GB/PTE dual units, ensuring past notes, system details and door hardware histories remain in one tidy place.
Site Lock
Save dedicated lists of door equipment for every building you service regularly. Lock your queries to a specific site to keep track of installed ML1200-M heavy-duty monitored electromagnetic locks and DU-GB/PTE dual units, ensuring past notes, system details and door hardware histories remain in one tidy place.
Ninja Mode
Tackle complex multi-device faults across challenging installations. When an EXML1200-GATE weatherproof external magnetic lock is tied into an access controller alongside an EDR-2N resettable emergency door release unit, Ninja Mode deploys multiple AI agents at once to investigate interconnected power, signal and relay issues.
Ninja Mode
Tackle complex multi-device faults across challenging installations. When an EXML1200-GATE weatherproof external magnetic lock is tied into an access controller alongside an EDR-2N resettable emergency door release unit, Ninja Mode deploys multiple AI agents at once to investigate interconnected power, signal and relay issues.
Notes
Wrap up your KP50 cast-metal standalone digital keypad job without typing on your phone. Simply speak your observations, capture photos of the finished door installation, and let the AI compile a structured job note or site report ready to share with your office and customer in moments.
Notes
Wrap up your KP50 cast-metal standalone digital keypad job without typing on your phone. Simply speak your observations, capture photos of the finished door installation, and let the AI compile a structured job note or site report ready to share with your office and customer in moments.
Easy-to-use
Plug & play
Scalable across your team
Transparent Pricing, No Surprises
Flexible Plans for All
Choose a plan that fits your installation work and scale whenever your business needs it.
Monthly
Yearly
2 months free
Free
$0
user/month
Try it on your next job
500 credits / one-off
ALL industry sectors (knowledge-base)
Custom knowledge upload (with limit)
Ninja Mode (advanced problem solver)
Meme Mode ;-)
Solo
$20
user/month + tax
Fix it solo. Fix it right.
5,000 credits / month*
ALL industry sectors (knowledge-base)
Ninja Mode for tough faults
Rocket Fuel Agents for parts and kit
Share to the Community Brain
Job notes
Meme Mode ;-)
Pro
Popular
$35
user/month + tax
Everything in Solo, plus:
10,000 credits / month*
Private Brain for your own data
Answers from your private Brain
Site Lock for your sites and kit
Custom branding
Daily Coach
10x manual uploads
Coming soon: analytics, API, bulk export
Monthly
Yearly
2 months free
Free
$0
user/month
Try it on your next job
500 credits / one-off
ALL industry sectors (knowledge-base)
Custom knowledge upload (with limit)
Ninja Mode (advanced problem solver)
Meme Mode ;-)
Solo
$20
user/month + tax
Fix it solo. Fix it right.
5,000 credits / month*
ALL industry sectors (knowledge-base)
Ninja Mode for tough faults
Rocket Fuel Agents for parts and kit
Share to the Community Brain
Job notes
Meme Mode ;-)
Pro
Popular
$35
user/month + tax
Everything in Solo, plus:
10,000 credits / month*
Private Brain for your own data
Answers from your private Brain
Site Lock for your sites and kit
Custom branding
Daily Coach
10x manual uploads
Coming soon: analytics, API, bulk export
The future - NOW!
Vision XR
Be the first to access 'Vision XR' - the AI Tech Assistant glasses from Super Engineer
Vision XR
Trial our special AI Glasses designed for tradesmen (coming soon!). The perfect accessory for any tradesman, giving them technical instructions via visual (Head Up Display) & audio (earpiece).
Vision XR
Trial our special AI Glasses designed for tradesmen (coming soon!). The perfect accessory for any tradesman, giving them technical instructions via visual (Head Up Display) & audio (earpiece).
Your Queries Answered
Questions? Answers!
Learn more about Super Engineer for RGL hardware.
Which RGL equipment does Super Engineer cover?
Super Engineer covers RGL access control and door hardware across every core range. For Magnetic Locks (Maglocks), you get support on the ML600 slimline electromagnetic lock • the ML600-M monitored electromagnetic lock • the ML1200-M heavy-duty monitored electromagnetic lock • and the EXML1200-GATE weatherproof external magnetic lock. For Exit Devices & Emergency Egress, it covers the EBGBWC02/PTE green dome press to exit button • the EDR-2N resettable emergency door release unit • the EBNT/TF-1 touch-free infrared exit switch • and the DU-GB/PTE dual-unit exit button and emergency door release. For Access Keypads & Proximity Readers, it supports the KP1000 slimline surface keypad • the KPX1000 vandal-resistant standalone keypad with proximity reader • the KPX2000 standalone keypad and controller • and the KP50 cast-metal standalone digital keypad. These are only examples — the Super Engineer app covers many more RGL models.
Is Super Engineer affiliated with RGL?
No. Super Engineer is an independent technical assistant built to help trade professionals and security technicians on site. We have no official partnership, affiliation, approval or commercial endorsement from RGL. Our platform functions as an on-the-job companion that pulls together knowledge from publicly available instruction manuals, trade forum discussions, video guides and installer insights. When you are standing in front of an ML600 slimline electromagnetic lock, commissioning a KP1000 slimline surface keypad, or inspecting an EDR-2N resettable emergency door release unit, the app searches our comprehensive technical database to surface relevant manual references. You get prompt, objective troubleshooting support and page citations to help you work faster and solve site issues on your own terms.
Can Super Engineer assist with RGL installs and fault-finding?
Yes. Super Engineer provides practical assistance across installations, routine servicing, fault-finding calls and hardware upgrades. If you are completing a new perimeter install with an EXML1200-GATE weatherproof external magnetic lock, the assistant helps clarify bracket mounting considerations and supply requirements from the manual. When attending an emergency fault call on an ML600-M monitored electromagnetic lock that fails to hold, or diagnosing an EBNT/TF-1 touch-free infrared exit switch that triggers intermittently, you can query symptoms directly. For access controller upgrades involving a KPX2000 standalone keypad and controller, or servicing doors fitted with a DU-GB/PTE dual-unit exit button and emergency door release, Super Engineer guides you through systematic checks so you complete the job smoothly.
How does Super Engineer help with long-installed RGL units?
Access control technicians frequently encounter older hardware on established commercial sites where physical documentation has long been lost. Super Engineer helps you identify and assess legacy door components, such as a weathered KP50 cast-metal standalone digital keypad, an earlier KP1000 slimline surface keypad, or a heavily used ML1200-M heavy-duty monitored electromagnetic lock. If an existing door release is malfunctioning, the assistant provides guidance on checking relay contacts on an EDR-2N resettable emergency door release unit or inspecting an older EBGBWC02/PTE green dome press to exit button. Instead of spending valuable time searching forums or trying to source misplaced paperwork from a plant room, you receive clear instructions and direct manual citations to service, repair or replace the hardware efficiently.
How do installation teams use Super Engineer on RGL projects?
Security installation businesses and maintenance teams use Super Engineer to coordinate their daily door access tasks across various project sites. A junior technician on a commercial fit-out can query mounting details for an ML600 slimline electromagnetic lock, while an experienced colleague sets up user codes on a KPX1000 vandal-resistant standalone keypad with proximity reader across town. With support across web browsers, mobile apps, WhatsApp and Slack, team members can ask questions from ladders, vans or control rooms. Site Lock enables teams to maintain dedicated door hardware records for specific client buildings, tracking fitted EXML1200-GATE locks and DU-GB/PTE dual units. Meanwhile, automated notes let technicians turn spoken summaries and installation photos into consistent handover reports without administrative hassle.
Which RGL equipment does Super Engineer cover?
Is Super Engineer affiliated with RGL?
Can Super Engineer assist with RGL installs and fault-finding?
How does Super Engineer help with long-installed RGL units?
How do installation teams use Super Engineer on RGL projects?
Feel free to mail us for any enquiries : team@superengineer.app
Designed for the best
Bonus features
Explore extra tools built to streamline your daily door access work.
Source equipment easily
Need a replacement mounting bracket for an ML1200-M heavy-duty monitored electromagnetic lock or a fresh element for an emergency release? Parts Scout tracks down the exact part number and locates the nearest supplier quickly so your job stays on schedule.
Source equipment easily
Need a replacement mounting bracket for an ML1200-M heavy-duty monitored electromagnetic lock or a fresh element for an emergency release? Parts Scout tracks down the exact part number and locates the nearest supplier quickly so your job stays on schedule.
Meme Mode
Finally got that tricky KPX2000 standalone keypad and controller configured after hours on a freezing site? Fire off a WIN meme to your team group chat to celebrate getting off the ladder and finishing the call.
Meme Mode
Finally got that tricky KPX2000 standalone keypad and controller configured after hours on a freezing site? Fire off a WIN meme to your team group chat to celebrate getting off the ladder and finishing the call.
Made by engineers for engineers
What Early Users Say
Read what some of the first test users are saying about Super Engineer
Love the speed it finds answers from manuals. Especially on older more obscure equipment
Brendan
Security Engineer
Love the speed it finds answers from manuals. Especially on older more obscure equipment
Brendan
Security Engineer
We especially like the fact we can upload our specific company settings - as engineers are always forgetting them!
Alessandro
Company owner
We especially like the fact we can upload our specific company settings - as engineers are always forgetting them!
Alessandro
Company owner
We've uploaded all our support docs to the Brain so engineers don't have to call me all the time
David
Tech support manager
We've uploaded all our support docs to the Brain so engineers don't have to call me all the time
David
Tech support manager
Gets you home early
Pro-grade assistance for RGL door equipment
Pro-grade assistance for RGL door equipment
Whether it’s handling a new piece of equipment, finding you that perfect morning snack or sourcing a missing piece of kit, Super Engineer’s AI makes your life easier & makes you smarter.
Includes our Get Home Early Guarantee ;-)
Whether it’s handling a new piece of equipment, finding you that perfect morning snack or sourcing a missing piece of kit, Super Engineer’s AI makes your life easier & makes you smarter.
Includes our Get Home Early Guarantee ;-)
