AI Technical Support for Rolec EV Chargers
The AI assistant giving every technician instant answers, manual citations and fault-finding support across Rolec WALLPOD and QUANTUM charging installations on site.
Free to try
Supporting Rolec ranges including WALLPOD, SECURICHARGE, QUANTUM and BASICCHARGE
Rolec AI support
Resolve Rolec charger faults faster
Get accurate technical guidance straight from instruction manuals combined with trade knowledge to solve issues on Rolec hardware, covering WALLPOD, SECURICHARGE, QUANTUM and BASICCHARGE charge points when you are working on site.
Instant technical answers
Get fast technical answers delivered clearly on site without waiting on support phone queues. Whether you are troubleshooting power issues on a WALLPOD:EV HomeCharge or commissioning a commercial WALLPOD:EV Commercial unit, Super Engineer helps you diagnose problems and finish the job without flipping through bulky paperwork.
Instant technical answers
Get fast technical answers delivered clearly on site without waiting on support phone queues. Whether you are troubleshooting power issues on a WALLPOD:EV HomeCharge or commissioning a commercial WALLPOD:EV Commercial unit, Super Engineer helps you diagnose problems and finish the job without flipping through bulky paperwork.
Instant technical answers
Get fast technical answers delivered clearly on site without waiting on support phone queues. Whether you are troubleshooting power issues on a WALLPOD:EV HomeCharge or commissioning a commercial WALLPOD:EV Commercial unit, Super Engineer helps you diagnose problems and finish the job without flipping through bulky paperwork.
Instruction manual citations
Stop searching through endless PDFs in your van. Super Engineer references page-specific details directly from manufacturer documentation, pointing you straight to the relevant guidance when configuring a SECURICHARGE:EV Smart dual-socket commercial wall charger or servicing a heavy-duty SECURICHARGE:EV unit during a planned maintenance visit.
Instruction manual citations
Stop searching through endless PDFs in your van. Super Engineer references page-specific details directly from manufacturer documentation, pointing you straight to the relevant guidance when configuring a SECURICHARGE:EV Smart dual-socket commercial wall charger or servicing a heavy-duty SECURICHARGE:EV unit during a planned maintenance visit.
Instruction manual citations
Stop searching through endless PDFs in your van. Super Engineer references page-specific details directly from manufacturer documentation, pointing you straight to the relevant guidance when configuring a SECURICHARGE:EV Smart dual-socket commercial wall charger or servicing a heavy-duty SECURICHARGE:EV unit during a planned maintenance visit.
WALLPOD:EV HomeCharge fault-finding
QUANTUM:EV Smart install help
BASICCHARGE:EV servicing support
SECURICHARGE:EV maintenance guidance
WALLPOD:EV HomeCharge fault-finding
QUANTUM:EV Smart install help
BASICCHARGE:EV servicing support
SECURICHARGE:EV maintenance guidance
WALLPOD:EV HomeCharge fault-finding
QUANTUM:EV Smart install help
BASICCHARGE:EV servicing support
SECURICHARGE:EV maintenance guidance
WALLPOD:EV HomeSmart setup support
QUANTUM:EV Tap & Charge troubleshooting
SECURICHARGE:EV Smart fault diagnosis
BASICCHARGE:EV Smart site calls
WALLPOD:EV HomeSmart setup support
QUANTUM:EV Tap & Charge troubleshooting
SECURICHARGE:EV Smart fault diagnosis
BASICCHARGE:EV Smart site calls
WALLPOD:EV HomeSmart setup support
QUANTUM:EV Tap & Charge troubleshooting
SECURICHARGE:EV Smart fault diagnosis
BASICCHARGE:EV Smart site calls
Trade AI toolkit
Built for EV charging technicians
Use specialist AI tools built for technicians to streamline field maintenance, resolve stubborn charge point issues and finish every installation smoothly across all your daily jobs.
Accurate Answers
Receive clear technical guidance complete with page-specific manual citations, forum advice and video references. When resolving charging faults on a WALLPOD:EV HomeSmart residential charger, the app quickly identifies the relevant manufacturer pages so you can resolve the issue without thumbing through lengthy paper documents.
Accurate Answers
Receive clear technical guidance complete with page-specific manual citations, forum advice and video references. When resolving charging faults on a WALLPOD:EV HomeSmart residential charger, the app quickly identifies the relevant manufacturer pages so you can resolve the issue without thumbing through lengthy paper documents.
Personalized to you
Customise technical guidance by choosing your trade, language and location. Super Engineer checks local compliance requirements while you install a QUANTUM:EV Smart pedestal in a commercial car park. You can also save custom supplier notes and equipment quirks directly to your Private Brain for future site visits.
Personalized to you
Customise technical guidance by choosing your trade, language and location. Super Engineer checks local compliance requirements while you install a QUANTUM:EV Smart pedestal in a commercial car park. You can also save custom supplier notes and equipment quirks directly to your Private Brain for future site visits.
Improve your skills
Keep your field knowledge sharp with bite-sized training delivered through Coach. Learn routine inspection routines for a BASICCHARGE:EV pedestal or brush up on diagnostic tips for older hardware before arriving at a customer callout, building your professional confidence on every service visit.
Improve your skills
Keep your field knowledge sharp with bite-sized training delivered through Coach. Learn routine inspection routines for a BASICCHARGE:EV pedestal or brush up on diagnostic tips for older hardware before arriving at a customer callout, building your professional confidence on every service visit.
Site Lock
Lock queries to a specific location to keep all equipment records together. If you maintain multiple charge points at a business park with several SECURICHARGE:EV Tap & Charge units, Site Lock keeps your diagnostic notes and charger histories organised in one dedicated site workspace.
Site Lock
Lock queries to a specific location to keep all equipment records together. If you maintain multiple charge points at a business park with several SECURICHARGE:EV Tap & Charge units, Site Lock keeps your diagnostic notes and charger histories organised in one dedicated site workspace.
Ninja Mode
Deploy multiple AI agents simultaneously when facing tricky multi-point faults. Ninja Mode coordinates diagnostic pathways across complex setups, such as troubleshooting communication drops between a QUANTUM:EV Tap & Charge pedestal and network hardware while the site client is waiting for the chargers to go live.
Ninja Mode
Deploy multiple AI agents simultaneously when facing tricky multi-point faults. Ninja Mode coordinates diagnostic pathways across complex setups, such as troubleshooting communication drops between a QUANTUM:EV Tap & Charge pedestal and network hardware while the site client is waiting for the chargers to go live.
Notes
Never waste time typing up paperwork in your van again. Simply speak your findings and photograph the completed installation of a BASICCHARGE:EV Smart pedestal. Super Engineer automatically formats a clear, professional job note and handover report ready to share with clients or office staff.
Notes
Never waste time typing up paperwork in your van again. Simply speak your findings and photograph the completed installation of a BASICCHARGE:EV Smart pedestal. Super Engineer automatically formats a clear, professional job note and handover report ready to share with clients or office staff.
Simple to use
Ready on site
Built for teams
Transparent Pricing, No Surprises
Flexible Plans for All
Select the right plan for your trade work and scale support as your team expands.
Monthly
Yearly
2 months free
Free
$0
user/month
Try it on your next job
500 credits / one-off
ALL industry sectors (knowledge-base)
Custom knowledge upload (with limit)
Ninja Mode (advanced problem solver)
Meme Mode ;-)
Solo
$20
user/month + tax
Fix it solo. Fix it right.
5,000 credits / month*
ALL industry sectors (knowledge-base)
Ninja Mode for tough faults
Rocket Fuel Agents for parts and kit
Share to the Community Brain
Job notes
Meme Mode ;-)
Pro
Popular
$35
user/month + tax
Everything in Solo, plus:
10,000 credits / month*
Private Brain for your own data
Answers from your private Brain
Site Lock for your sites and kit
Custom branding
Daily Coach
10x manual uploads
Coming soon: analytics, API, bulk export
Monthly
Yearly
2 months free
Free
$0
user/month
Try it on your next job
500 credits / one-off
ALL industry sectors (knowledge-base)
Custom knowledge upload (with limit)
Ninja Mode (advanced problem solver)
Meme Mode ;-)
Solo
$20
user/month + tax
Fix it solo. Fix it right.
5,000 credits / month*
ALL industry sectors (knowledge-base)
Ninja Mode for tough faults
Rocket Fuel Agents for parts and kit
Share to the Community Brain
Job notes
Meme Mode ;-)
Pro
Popular
$35
user/month + tax
Everything in Solo, plus:
10,000 credits / month*
Private Brain for your own data
Answers from your private Brain
Site Lock for your sites and kit
Custom branding
Daily Coach
10x manual uploads
Coming soon: analytics, API, bulk export
The future - NOW!
Vision XR
Be the first to access 'Vision XR' - the AI Tech Assistant glasses from Super Engineer
Vision XR
Trial our special AI Glasses designed for tradesmen (coming soon!). The perfect accessory for any tradesman, giving them technical instructions via visual (Head Up Display) & audio (earpiece).
Vision XR
Trial our special AI Glasses designed for tradesmen (coming soon!). The perfect accessory for any tradesman, giving them technical instructions via visual (Head Up Display) & audio (earpiece).
Common questions
Frequently asked questions
Clear answers about using Super Engineer on Rolec installations.
Which Rolec EV chargers does Super Engineer cover?
Super Engineer supports a comprehensive selection of Rolec charge points across domestic and commercial environments. Covered units include: WALLPOD:EV HomeCharge, an entry-level domestic AC wallbox charger • WALLPOD:EV HomeSmart, a smart residential charger • WALLPOD:EV MultiMode, a legacy EV charger with integrated domestic socket • WALLPOD:EV Commercial, a commercial wall-mounted charger • SECURICHARGE:EV, a heavy-duty commercial wall unit • SECURICHARGE:EV Smart, a dual-socket commercial wall charger • SECURICHARGE:EV Tap & Charge, a heavy-duty wall-mounted unit with contactless payment terminal • QUANTUM:EV, a dual-outlet destination charging pedestal • QUANTUM:EV Smart, a commercial destination charging pedestal • QUANTUM:EV Tap & Charge, a dual-outlet pedestal with contactless card payment terminal • BASICCHARGE:EV, a tubular dual-socket pedestal • BASICCHARGE:EV Smart, an intelligent workplace charging pedestal. These are only examples — the Super Engineer app covers many more Rolec models.
Is Super Engineer affiliated with Rolec?
No. Super Engineer is an independent technical tool built specifically to help electrical contractors and field technicians install, maintain and fault-find electric vehicle charging systems. We operate completely independently and have no commercial partnership, endorsement or affiliation with Rolec in any capacity. Our system assists technicians handling hardware such as the WALLPOD:EV HomeSmart residential charger or a commercial QUANTUM:EV pedestal by locating relevant manual pages, setup guidance and diagnostic pointers directly from published technical literature. All trademarks and model names remain the property of their manufacturer, with Super Engineer acting solely as an on-the-job reference assistant to reduce downtime, answer practical questions and support technicians facing difficult charging faults in the field.
Can Super Engineer help with installs and servicing across Rolec chargers?
Yes, Super Engineer provides detailed guidance throughout every phase of a job, whether you are completing new installations, routine maintenance, emergency fault calls or site upgrades. When installing a WALLPOD:EV Commercial unit or setting up a multi-bay project with the QUANTUM:EV Smart pedestal, you can ask for physical mounting recommendations, terminal layout citations and commissioning tips drawn from the manuals. During routine servicing on a BASICCHARGE:EV dual-socket pedestal or an urgent callout for an unresponsive SECURICHARGE:EV Tap & Charge wallbox, the assistant highlights typical symptom checks and helps you trace power or communication failures. By having relevant documentation indexed and immediately searchable, technicians can handle scheduled maintenance checks, replace worn sub-assemblies and verify proper operational status across all charging sites without delay.
Does Super Engineer cover older or legacy Rolec charging equipment?
Yes, Super Engineer is particularly useful when you encounter older charging hardware that has been mounted on a customer wall for years. If you arrive on a maintenance callout to inspect an older WALLPOD:EV MultiMode legacy charger with an integrated domestic socket, the app pulls up historical manual notes and reference page citations that are often missing from the customer's property. Technicians frequently face unfamiliar configurations or legacy connector assemblies on established commercial sites fitted with early SECURICHARGE:EV heavy-duty commercial wall units or early BASICCHARGE:EV pedestals. Instead of calling around or spending hours looking for discontinued documentation, Super Engineer provides immediate references to help you assess component condition, isolate legacy faults and determine whether a unit can be restored or needs replacement.
How do EV contracting teams use Super Engineer day to day?
Contracting teams and service operations use Super Engineer across their daily scheduling to standardise field reporting and speed up charger troubleshooting across domestic and commercial contracts. Apprentices and junior technicians can query installation checks on a domestic WALLPOD:EV HomeSmart or inspect terminal layouts on a BASICCHARGE:EV Smart pedestal without constantly ringing senior colleagues for advice. At the same time, senior technicians use Site Lock to catalog client assets across busy estates, maintaining detailed histories for every QUANTUM:EV Tap & Charge pedestal or heavy-duty SECURICHARGE:EV Smart charger installed on site. Team members also rely on automated voice notes to log testing outcomes and produce consistent site handover summaries directly from their phones, keeping the office and customers aligned throughout the working week.
Which Rolec EV chargers does Super Engineer cover?
Is Super Engineer affiliated with Rolec?
Can Super Engineer help with installs and servicing across Rolec chargers?
Does Super Engineer cover older or legacy Rolec charging equipment?
How do EV contracting teams use Super Engineer day to day?
Feel free to mail us for any enquiries : team@superengineer.app
Extra field tools
More time-saving features
Handy tools that make daily charging point maintenance and installation run smoother.
Source equipment easily
When you are servicing a QUANTUM:EV pedestal or repairing an enclosure on a SECURICHARGE:EV unit, Parts Scout finds the right replacement components and part numbers from nearby trade distributors, helping you get the hardware back online without wasting time driving between trade counters.
Source equipment easily
When you are servicing a QUANTUM:EV pedestal or repairing an enclosure on a SECURICHARGE:EV unit, Parts Scout finds the right replacement components and part numbers from nearby trade distributors, helping you get the hardware back online without wasting time driving between trade counters.
Meme Mode
Had a challenging cable pull while installing a WALLPOD:EV Commercial charger, or finally sorted an intermittent fault on a BASICCHARGE:EV pedestal? Send quick WIN, FAIL or HAPPY CUSTOMER memes to your team chat to share a laugh before heading off to the next job.
Meme Mode
Had a challenging cable pull while installing a WALLPOD:EV Commercial charger, or finally sorted an intermittent fault on a BASICCHARGE:EV pedestal? Send quick WIN, FAIL or HAPPY CUSTOMER memes to your team chat to share a laugh before heading off to the next job.
Made by engineers for engineers
What Early Users Say
Read what some of the first test users are saying about Super Engineer
Love the speed it finds answers from manuals. Especially on older more obscure equipment
Brendan
Security Engineer
Love the speed it finds answers from manuals. Especially on older more obscure equipment
Brendan
Security Engineer
We especially like the fact we can upload our specific company settings - as engineers are always forgetting them!
Alessandro
Company owner
We especially like the fact we can upload our specific company settings - as engineers are always forgetting them!
Alessandro
Company owner
We've uploaded all our support docs to the Brain so engineers don't have to call me all the time
David
Tech support manager
We've uploaded all our support docs to the Brain so engineers don't have to call me all the time
David
Tech support manager
Finish on time
The smart assistant for EV charging technicians
The smart assistant for EV charging technicians
Whether it’s handling a new piece of equipment, finding you that perfect morning snack or sourcing a missing piece of kit, Super Engineer’s AI makes your life easier & makes you smarter.
Includes our Get Home Early Guarantee ;-)
Whether it’s handling a new piece of equipment, finding you that perfect morning snack or sourcing a missing piece of kit, Super Engineer’s AI makes your life easier & makes you smarter.
Includes our Get Home Early Guarantee ;-)
