AI Technical Support for Samsung HVAC
The dedicated assistant helping technicians install, commission, and fault-find Samsung EHS air-to-water heat pumps and WindFree™ split systems on site.
Free to try
Instant technical help across Samsung EHS, WindFree™, and CAC ranges
AI technical help
Diagnose Samsung HVAC systems faster
Get clear answers drawn directly from Samsung manuals for EHS air-to-water heat pumps, WindFree™ wall-mounted split systems, and commercial CAC cassettes, combined with field knowledge for working technicians.
Fast, clear answers on site
Stuck on a tricky commission or error code on an EHS Mono R290 heat pump? Ask Super Engineer while working in the plant room or outdoors to receive straightforward technical guidance without waiting in phone queues.
Fast, clear answers on site
Stuck on a tricky commission or error code on an EHS Mono R290 heat pump? Ask Super Engineer while working in the plant room or outdoors to receive straightforward technical guidance without waiting in phone queues.
Fast, clear answers on site
Stuck on a tricky commission or error code on an EHS Mono R290 heat pump? Ask Super Engineer while working in the plant room or outdoors to receive straightforward technical guidance without waiting in phone queues.
Direct manual page citations
Get direct links pointing to relevant pages in Samsung equipment manuals on your screen. Whether inspecting a 360 Cassette or servicing a WindFree™ Elite, you can check manufacturer documentation right from your mobile phone before lifting ceiling tiles or taking tools to the indoor unit on site.
Direct manual page citations
Get direct links pointing to relevant pages in Samsung equipment manuals on your screen. Whether inspecting a 360 Cassette or servicing a WindFree™ Elite, you can check manufacturer documentation right from your mobile phone before lifting ceiling tiles or taking tools to the indoor unit on site.
Direct manual page citations
Get direct links pointing to relevant pages in Samsung equipment manuals on your screen. Whether inspecting a 360 Cassette or servicing a WindFree™ Elite, you can check manufacturer documentation right from your mobile phone before lifting ceiling tiles or taking tools to the indoor unit on site.
EHS Mono R290 commissioning
WindFree™ Elite fault diagnosis
360 Cassette airflow checks
EHS TDM Plus configuration
EHS Mono R290 commissioning
WindFree™ Elite fault diagnosis
360 Cassette airflow checks
EHS TDM Plus configuration
EHS Mono R290 commissioning
WindFree™ Elite fault diagnosis
360 Cassette airflow checks
EHS TDM Plus configuration
WindFree™ Comfort servicing help
WindFree™ Avant setup help
EHS Mono routine maintenance
Cebu split system troubleshooting
WindFree™ Comfort servicing help
WindFree™ Avant setup help
EHS Mono routine maintenance
Cebu split system troubleshooting
WindFree™ Comfort servicing help
WindFree™ Avant setup help
EHS Mono routine maintenance
Cebu split system troubleshooting
HVAC AI toolkit
Smart tools built for technicians
Purpose-built AI tools designed to support field technicians through demanding heat pump installations, complex multi-split diagnostics, routine seasonal servicing, and busy maintenance schedules on domestic and commercial jobs across the country.
Accurate Answers
Tackle tricky faults on a WindFree™ Comfort indoor unit without flipping through dog-eared paper manuals in your van. Receive clear technical guidance with citations referencing Samsung instruction manuals, alongside helpful pointers to relevant industry forum discussions and video walkthroughs while working in front of the customer.
Accurate Answers
Tackle tricky faults on a WindFree™ Comfort indoor unit without flipping through dog-eared paper manuals in your van. Receive clear technical guidance with citations referencing Samsung instruction manuals, alongside helpful pointers to relevant industry forum discussions and video walkthroughs while working in front of the customer.
Personalized to you
Customise your assistant to your trade, preferred language, and regional location. Super Engineer tailors technical support to your day-to-day working environment and checks regional installation codes while you fit an EHS Mono HT Quiet high-temperature heat pump or commission heating controls in a customer home.
Personalized to you
Customise your assistant to your trade, preferred language, and regional location. Super Engineer tailors technical support to your day-to-day working environment and checks regional installation codes while you fit an EHS Mono HT Quiet high-temperature heat pump or commission heating controls in a customer home.
Improve your skills
Sharpen your heat pump and cooling diagnostic capabilities between callouts on the road. Set up Coach to receive regular bite-sized technical scenarios covering setups like the EHS TDM Plus, expanding your trade skills and refrigeration knowledge while travelling between domestic and commercial customer sites.
Improve your skills
Sharpen your heat pump and cooling diagnostic capabilities between callouts on the road. Set up Coach to receive regular bite-sized technical scenarios covering setups like the EHS TDM Plus, expanding your trade skills and refrigeration knowledge while travelling between domestic and commercial customer sites.
Site Lock
Lock your assistant to a client property to store hardware records in one place. Keep track of installed WindFree™ 4-Way Cassette units and ducted equipment across regular commercial maintenance visits without digging through old paperwork.
Site Lock
Lock your assistant to a client property to store hardware records in one place. Keep track of installed WindFree™ 4-Way Cassette units and ducted equipment across regular commercial maintenance visits without digging through old paperwork.
Ninja Mode
Call upon Ninja Mode when tackling tricky faults across interconnected heating and cooling systems. Multiple specialised agents run together to solve complicated issues, making it ideal when investigating communication issues between an EHS outdoor unit, indoor air handlers, and third-party heating controls on a challenging site.
Ninja Mode
Call upon Ninja Mode when tackling tricky faults across interconnected heating and cooling systems. Multiple specialised agents run together to solve complicated issues, making it ideal when investigating communication issues between an EHS outdoor unit, indoor air handlers, and third-party heating controls on a challenging site.
Notes
Eliminate evening admin after servicing a Cebu wall unit or MSP / HSP Duct S system. Speak your findings into the app and upload photos; Super Engineer writes a structured job report ready to submit.
Notes
Eliminate evening admin after servicing a Cebu wall unit or MSP / HSP Duct S system. Speak your findings into the app and upload photos; Super Engineer writes a structured job report ready to submit.
Simple to use
Ready on site
Built for teams
Transparent Pricing, No Surprises
Flexible Plans for All
Choose a subscription that fits your workload, from solo technicians to multi-van teams.
Monthly
Yearly
2 months free
Free
$0
user/month
Try it on your next job
500 credits / one-off
ALL industry sectors (knowledge-base)
Custom knowledge upload (with limit)
Ninja Mode (advanced problem solver)
Meme Mode ;-)
Solo
$20
user/month + tax
Fix it solo. Fix it right.
5,000 credits / month*
ALL industry sectors (knowledge-base)
Ninja Mode for tough faults
Rocket Fuel Agents for parts and kit
Share to the Community Brain
Job notes
Meme Mode ;-)
Pro
Popular
$35
user/month + tax
Everything in Solo, plus:
10,000 credits / month*
Private Brain for your own data
Answers from your private Brain
Site Lock for your sites and kit
Custom branding
Daily Coach
10x manual uploads
Coming soon: analytics, API, bulk export
Monthly
Yearly
2 months free
Free
$0
user/month
Try it on your next job
500 credits / one-off
ALL industry sectors (knowledge-base)
Custom knowledge upload (with limit)
Ninja Mode (advanced problem solver)
Meme Mode ;-)
Solo
$20
user/month + tax
Fix it solo. Fix it right.
5,000 credits / month*
ALL industry sectors (knowledge-base)
Ninja Mode for tough faults
Rocket Fuel Agents for parts and kit
Share to the Community Brain
Job notes
Meme Mode ;-)
Pro
Popular
$35
user/month + tax
Everything in Solo, plus:
10,000 credits / month*
Private Brain for your own data
Answers from your private Brain
Site Lock for your sites and kit
Custom branding
Daily Coach
10x manual uploads
Coming soon: analytics, API, bulk export
The future - NOW!
Vision XR
Be the first to access 'Vision XR' - the AI Tech Assistant glasses from Super Engineer
Vision XR
Trial our special AI Glasses designed for tradesmen (coming soon!). The perfect accessory for any tradesman, giving them technical instructions via visual (Head Up Display) & audio (earpiece).
Vision XR
Trial our special AI Glasses designed for tradesmen (coming soon!). The perfect accessory for any tradesman, giving them technical instructions via visual (Head Up Display) & audio (earpiece).
Got questions?
Frequently asked questions
Everything you need to know about Super Engineer on site.
Which Samsung heating and cooling models does Super Engineer cover?
Super Engineer covers Samsung heating and climate ranges including EHS (Eco Heating System) Air-to-Water Heat Pumps: EHS Mono R290 monobloc heat pump using R290 refrigerant • EHS Mono HT Quiet high-temperature monobloc heat pump • EHS Mono outdoor unit containing hydraulic parts for domestic hot water • EHS TDM Plus hybrid system connecting indoor air conditioning and hydro units to a single outdoor chassis. Coverage also spans WindFree™ Wall-Mounted Split Systems: WindFree™ Elite featuring a Motion Detect Sensor • WindFree™ Avant with AI Auto Comfort • WindFree™ Comfort wall-mounted indoor unit • Cebu inverter split system. Commercial Air Conditioners are also included: 360 Cassette circular omnidirectional ceiling unit • WindFree™ 4-Way Cassette square ceiling unit • WindFree™ 1-Way Cassette slim single-directional cassette • MSP / HSP Duct S concealed ducted indoor unit. These are only examples — the Super Engineer app covers many more Samsung models.
Is Super Engineer affiliated with Samsung?
No. Super Engineer is an entirely independent technical assistant created to support heating and air conditioning tradespeople in the field, operating without any commercial partnership, sponsorship, or manufacturer endorsement from Samsung. All brand names, range titles, and hardware designations belong solely to Samsung and are cited strictly to identify the climate units, heat pumps, and split systems that technicians install, commission, service, and maintain on customer sites. By indexing technical instruction manuals, trade forums, and engineering video guides into a unified search and reasoning knowledge base, our app provides independent diagnostic help and page citations while you work on Samsung heating equipment without needing to wait in telephone queues or search for physical documentation.
Can Super Engineer assist with both Samsung installs and fault calls?
Yes, technicians rely on Super Engineer across all stages of domestic and commercial HVAC projects, from roughing-in pipework to handling complex emergency fault calls. When carrying out a fresh installation of an EHS Mono R290 heat pump or hanging a WindFree™ 1-Way Cassette, the app helps you verify pipe connections, electrical requirements, and commissioning procedures straight from the manual. During routine maintenance or seasonal servicing on a WindFree™ Avant or a commercial MSP / HSP Duct S ducted unit, technicians use the assistant to review sensor values, check filter access, and inspect airflow configurations. It also assists with planned system upgrades or troubleshooting communication errors on a multi-zone Cebu split system, keeping your work moving smoothly without prolonged interruptions.
How does Super Engineer help with unfamiliar Samsung equipment?
Encountering unfamiliar or legacy Samsung heating and cooling equipment on site can easily slow down your working day, especially when original paper manuals are missing from the plant room. When called out to an older EHS Mono heat pump, a retrofitted EHS TDM Plus hybrid system, or an unfamiliar 360 Cassette installation, Super Engineer retrieves page-specific references directly from manufacturer documentation. You can immediately look up diagnostic LED flash sequences, controller settings, and terminal connections without having to waste time searching through unverified forum threads. Technicians can also inspect operating parameters on WindFree™ Comfort wall units or commercial ducted equipment, turning confusing callouts on unfamiliar hardware into straightforward, highly productive service visits.
How do trade teams use Super Engineer across Samsung jobs?
Trade teams deploy Super Engineer across their entire roster to ensure consistent diagnostic standards, streamline communications, and reduce reliance on senior technicians. When multiple technicians manage commercial contracts featuring 360 Cassette or WindFree™ 4-Way Cassette systems, they utilise Site Lock to keep equipment histories and model configurations pinned to specific buildings. Installers fitting domestic EHS Mono R290 or EHS TDM Plus heat pumps can quickly record commissioning details by voice using Notes, generating clear reports that update the whole team instantly. By sharing a Private Brain containing company procedures and past callout resolutions, junior technicians get on-the-job guidance directly on their phones, while business owners maintain high service quality across all Samsung heating and cooling jobs.
Which Samsung heating and cooling models does Super Engineer cover?
Is Super Engineer affiliated with Samsung?
Can Super Engineer assist with both Samsung installs and fault calls?
How does Super Engineer help with unfamiliar Samsung equipment?
How do trade teams use Super Engineer across Samsung jobs?
Feel free to mail us for any enquiries : team@superengineer.app
Extra tools
Helpful bonus features
Clever extras designed to make everyday site life that little bit smoother.
Source equipment easily
Track down replacement thermistors, fan motors, or condensate pumps for a WindFree™ 1-Way Cassette. Parts Scout finds nearby merchants carrying the part number you need so you can complete the repair promptly.
Source equipment easily
Track down replacement thermistors, fan motors, or condensate pumps for a WindFree™ 1-Way Cassette. Parts Scout finds nearby merchants carrying the part number you need so you can complete the repair promptly.
Meme Mode
Lifting a heavy outdoor condenser onto wall brackets or finally resolving a stubborn communication fault on a commercial 360 Cassette? Send WIN, FAIL, or HAPPY CUSTOMER memes to colleagues directly from the app to celebrate (or commiserate) your day on site.
Meme Mode
Lifting a heavy outdoor condenser onto wall brackets or finally resolving a stubborn communication fault on a commercial 360 Cassette? Send WIN, FAIL, or HAPPY CUSTOMER memes to colleagues directly from the app to celebrate (or commiserate) your day on site.
Made by engineers for engineers
What Early Users Say
Read what some of the first test users are saying about Super Engineer
Love the speed it finds answers from manuals. Especially on older more obscure equipment
Brendan
Security Engineer
Love the speed it finds answers from manuals. Especially on older more obscure equipment
Brendan
Security Engineer
We especially like the fact we can upload our specific company settings - as engineers are always forgetting them!
Alessandro
Company owner
We especially like the fact we can upload our specific company settings - as engineers are always forgetting them!
Alessandro
Company owner
We've uploaded all our support docs to the Brain so engineers don't have to call me all the time
David
Tech support manager
We've uploaded all our support docs to the Brain so engineers don't have to call me all the time
David
Tech support manager
Finish earlier
Field support for Samsung heating and cooling
Field support for Samsung heating and cooling
Whether it’s handling a new piece of equipment, finding you that perfect morning snack or sourcing a missing piece of kit, Super Engineer’s AI makes your life easier & makes you smarter.
Includes our Get Home Early Guarantee ;-)
Whether it’s handling a new piece of equipment, finding you that perfect morning snack or sourcing a missing piece of kit, Super Engineer’s AI makes your life easier & makes you smarter.
Includes our Get Home Early Guarantee ;-)
