SolarEdge Technical Support for Solar Technicians
The AI assistant helping every technician install, commission and fault-find SolarEdge Single Phase Inverters and Battery Storage Systems across domestic and commercial jobs with complete confidence.
Free to try
On-site support across SolarEdge Single Phase Inverters and commercial systems
Solar AI support
Solve any SolarEdge technical issue
Get clear guidance drawn direct from instruction manuals for Single Phase Inverters, Hybrid & Battery-Ready Inverters, Commercial Three Phase Inverters, and Battery Storage Systems to resolve tough site queries without delay.
Fast answers on site
When you face an unexpected shutdown on a SolarEdge SE3680H or communication issues on an SE5000H-RWB, get answers delivered clearly and concisely. There is no need to call tech support from a loft or search through printed booklets while customers wait for their solar generation to resume.
Fast answers on site
When you face an unexpected shutdown on a SolarEdge SE3680H or communication issues on an SE5000H-RWB, get answers delivered clearly and concisely. There is no need to call tech support from a loft or search through printed booklets while customers wait for their solar generation to resume.
Fast answers on site
When you face an unexpected shutdown on a SolarEdge SE3680H or communication issues on an SE5000H-RWB, get answers delivered clearly and concisely. There is no need to call tech support from a loft or search through printed booklets while customers wait for their solar generation to resume.
Instruction manual sources
Check answers direct against page-specific instruction manual citations for the SE5000H single-phase HD-Wave inverter and BAT-10K1PS0B-01 battery storage unit. Confirm technical layouts and configuration requirements straight from the manufacturer's manual before completing your install on site.
Instruction manual sources
Check answers direct against page-specific instruction manual citations for the SE5000H single-phase HD-Wave inverter and BAT-10K1PS0B-01 battery storage unit. Confirm technical layouts and configuration requirements straight from the manufacturer's manual before completing your install on site.
Instruction manual sources
Check answers direct against page-specific instruction manual citations for the SE5000H single-phase HD-Wave inverter and BAT-10K1PS0B-01 battery storage unit. Confirm technical layouts and configuration requirements straight from the manufacturer's manual before completing your install on site.
SE3680H fault-finding
SE5000H-RWB hybrid setup
BAT-10K1PS0B-01 storage checks
SE17K commercial commissioning
SE3680H fault-finding
SE5000H-RWB hybrid setup
BAT-10K1PS0B-01 storage checks
SE17K commercial commissioning
SE3680H fault-finding
SE5000H-RWB hybrid setup
BAT-10K1PS0B-01 storage checks
SE17K commercial commissioning
SE3000H inverter diagnostics
BAT-05K48 pack servicing
SE50K modular maintenance
SE3680H-RWS hybrid diagnostics
SE3000H inverter diagnostics
BAT-05K48 pack servicing
SE50K modular maintenance
SE3680H-RWS hybrid diagnostics
SE3000H inverter diagnostics
BAT-05K48 pack servicing
SE50K modular maintenance
SE3680H-RWS hybrid diagnostics
Solar tech toolkit
AI assistance for solar technicians
Use specialist AI tools built for technicians to improve everyday performance, speed up commissioning, and master complex SolarEdge hardware across domestic and commercial solar installations.
Accurate Answers
Receive detailed technical guidance with page-specific manual citations, forum discussions, and video references when troubleshooting a SolarEdge SE3000H single-phase HD-Wave inverter. Identify connection errors and setup faults rapidly so you can complete your service visit and get systems running.
Accurate Answers
Receive detailed technical guidance with page-specific manual citations, forum discussions, and video references when troubleshooting a SolarEdge SE3000H single-phase HD-Wave inverter. Identify connection errors and setup faults rapidly so you can complete your service visit and get systems running.
Personalized to you
Select your trade, language, and regional location to tailor assistance for installing an SE3680H-RWB single-phase hybrid inverter. The app checks compliance with local codes for your area and lets you store private technical notes in your Private Brain for future maintenance.
Personalized to you
Select your trade, language, and regional location to tailor assistance for installing an SE3680H-RWB single-phase hybrid inverter. The app checks compliance with local codes for your area and lets you store private technical notes in your Private Brain for future maintenance.
Improve your skills
Set up Coach to receive bite-sized on-the-job training covering Commercial Three Phase Inverters like the SE100K modular inverter. Keep your technical knowledge sharp on modern commercial solar hardware without taking time away from your daily commissioning schedule.
Improve your skills
Set up Coach to receive bite-sized on-the-job training covering Commercial Three Phase Inverters like the SE100K modular inverter. Keep your technical knowledge sharp on modern commercial solar hardware without taking time away from your daily commissioning schedule.
Site Lock
Working on a recurring property? Use Site Lock to save equipment profiles for an SE50K modular commercial inverter alongside local storage units. Keep serial notes, past faults, and site equipment lists locked to that specific commercial plant room for easy access.
Site Lock
Working on a recurring property? Use Site Lock to save equipment profiles for an SE50K modular commercial inverter alongside local storage units. Keep serial notes, past faults, and site equipment lists locked to that specific commercial plant room for easy access.
Ninja Mode
Deploy Ninja Mode when tackling complex multi-device setups linking an SESTI-S4 external interface box with a BAT-05K48 modular low-voltage battery pack. Multiple AI agents coordinate simultaneously to isolate tricky communication drops and system integration faults across connected solar hardware.
Ninja Mode
Deploy Ninja Mode when tackling complex multi-device setups linking an SESTI-S4 external interface box with a BAT-05K48 modular low-voltage battery pack. Multiple AI agents coordinate simultaneously to isolate tricky communication drops and system integration faults across connected solar hardware.
Notes
Never write a job note by hand again after servicing an SE3680H-RWS hybrid inverter. Simply speak into the app and snap photos; our AI instantly formats clear site reports and service summaries ready to email to customers or your back office.
Notes
Never write a job note by hand again after servicing an SE3680H-RWS hybrid inverter. Simply speak into the app and snap photos; our AI instantly formats clear site reports and service summaries ready to email to customers or your back office.
Easy to use
Ready on site
Built for teams
Transparent Pricing, No Surprises
Flexible Plans for All
Choose a plan that fits your solar workload and scale your technical support as you grow.
Monthly
Yearly
2 months free
Free
$0
user/month
Try it on your next job
500 credits / one-off
ALL industry sectors (knowledge-base)
Custom knowledge upload (with limit)
Ninja Mode (advanced problem solver)
Meme Mode ;-)
Solo
$20
user/month + tax
Fix it solo. Fix it right.
5,000 credits / month*
ALL industry sectors (knowledge-base)
Ninja Mode for tough faults
Rocket Fuel Agents for parts and kit
Share to the Community Brain
Job notes
Meme Mode ;-)
Pro
Popular
$35
user/month + tax
Everything in Solo, plus:
10,000 credits / month*
Private Brain for your own data
Answers from your private Brain
Site Lock for your sites and kit
Custom branding
Daily Coach
10x manual uploads
Coming soon: analytics, API, bulk export
Monthly
Yearly
2 months free
Free
$0
user/month
Try it on your next job
500 credits / one-off
ALL industry sectors (knowledge-base)
Custom knowledge upload (with limit)
Ninja Mode (advanced problem solver)
Meme Mode ;-)
Solo
$20
user/month + tax
Fix it solo. Fix it right.
5,000 credits / month*
ALL industry sectors (knowledge-base)
Ninja Mode for tough faults
Rocket Fuel Agents for parts and kit
Share to the Community Brain
Job notes
Meme Mode ;-)
Pro
Popular
$35
user/month + tax
Everything in Solo, plus:
10,000 credits / month*
Private Brain for your own data
Answers from your private Brain
Site Lock for your sites and kit
Custom branding
Daily Coach
10x manual uploads
Coming soon: analytics, API, bulk export
The future - NOW!
Vision XR
Be the first to access 'Vision XR' - the AI Tech Assistant glasses from Super Engineer
Vision XR
Trial our special AI Glasses designed for tradesmen (coming soon!). The perfect accessory for any tradesman, giving them technical instructions via visual (Head Up Display) & audio (earpiece).
Vision XR
Trial our special AI Glasses designed for tradesmen (coming soon!). The perfect accessory for any tradesman, giving them technical instructions via visual (Head Up Display) & audio (earpiece).
SolarEdge FAQ
Common questions answered
Everything you need to know about Super Engineer for SolarEdge kit.
Which SolarEdge equipment does Super Engineer cover?
Super Engineer supports every field technician across the full manufacturer catalogue on domestic and commercial jobs: Single Phase Inverters: SE3680H single-phase HD-Wave inverter • SE5000H single-phase HD-Wave inverter • SE3000H single-phase HD-Wave inverter • Hybrid & Battery-Ready Inverters (SolarEdge Home Hub & StorEdge): SE3680H-RWB single-phase hybrid inverter • SE5000H-RWB single-phase hybrid energy manager • SE3680H-RWS hybrid inverter • SESTI-S4 external interface box • Commercial Three Phase Inverters (Standard & Synergy Technology): SE17K three-phase inverter • SE50K modular commercial inverter • SE100K modular inverter • Battery Storage Systems (SolarEdge Home Battery): BAT-10K1PS0B-01 high-voltage DC-coupled battery • BAT-05K48 modular low-voltage battery pack. Please note that these specific units are only examples — the Super Engineer app covers many more SolarEdge models.
Is Super Engineer affiliated with SolarEdge?
No. Super Engineer is an entirely independent technical tool built specifically for tradespeople and field technicians, with no commercial connection, partnership, or corporate affiliation with SolarEdge or its parent companies. All product names, registered trademarks, and model codes belong strictly to their respective holders, while our system operates by synthesising manufacturer instruction manuals, industry forum insights, technical videos, and your own private site notes. By referencing technical documentation directly, the app provides impartial troubleshooting and commissioning advice whenever you encounter challenges on customer premises. You get the reliable technical clarity you need on site to resolve inverter and battery faults quickly without having to spend hours waiting on supplier support helplines.
How does Super Engineer assist with SolarEdge installs and servicing?
During routine installs, urgent fault calls, and planned upgrades, Super Engineer guides technicians through every practical stage of handling complex solar hardware. When commissioning an SE3680H-RWB single-phase hybrid inverter or linking a BAT-10K1PS0B-01 high-voltage DC-coupled battery, you can quickly locate setup instructions, terminal guidance, and communication checks straight from the relevant manual pages. If you attend a fault call on an SE17K three-phase inverter with grid sync drops or DC isolation alerts, the assistant outlines troubleshooting paths to isolate the issue efficiently. For domestic system upgrades involving an SE5000H single-phase HD-Wave inverter or the integration of a BAT-05K48 modular low-voltage battery pack, Super Engineer provides reliable references so your site work proceeds without interruption.
Can Super Engineer troubleshoot older or existing SolarEdge equipment?
Yes, Super Engineer is built to support technicians working on legacy solar installations as well as modern generation hardware across residential and commercial sites. Whether you are servicing an established SE3000H single-phase HD-Wave inverter, investigating communication faults on an older SE3680H-RWS hybrid inverter, or inspecting an SESTI-S4 external interface box, the app references archived documentation to help you identify obsolete error codes and connection methods. It also covers older commercial three-phase hardware like the SE50K modular commercial inverter, helping you diagnose module communication dropouts, inverter derating, and isolation warnings on long-standing rooftop arrays. Having immediate access to legacy manual citations means you can service unfamiliar or discontinued solar equipment confidently without needing prior installation history.
How do solar teams use Super Engineer across SolarEdge hardware?
Solar teams use Super Engineer to share consistent technical data, standardise commissioning routines, and reduce onboarding time for newer technicians working on site. Using team workspaces and the Private Brain, senior technicians can store tailored commissioning checklists and site histories for multi-inverter setups like the SE100K modular inverter alongside residential fleets of the SE3680H single-phase HD-Wave inverter. Field technicians on emergency callouts can query the system over WhatsApp, Slack, or mobile app to troubleshoot hybrid energy managers like the SE5000H-RWB and battery setups using the BAT-10K1PS0B-01 high-voltage DC-coupled battery. Automated site notes and parts sourcing through Parts Scout keep office coordinators, project managers, and technicians completely aligned throughout every installation and maintenance contract.
Which SolarEdge equipment does Super Engineer cover?
Is Super Engineer affiliated with SolarEdge?
How does Super Engineer assist with SolarEdge installs and servicing?
Can Super Engineer troubleshoot older or existing SolarEdge equipment?
How do solar teams use Super Engineer across SolarEdge hardware?
Feel free to mail us for any enquiries : team@superengineer.app
Extra field tools
Smart bonus features
Everyday tools designed to keep solar technicians productive, organised, and connected on site.
Source equipment easily
Parts Scout tracks down replacement parts, fuses, isolators, and cabling when you are servicing an SE50K modular commercial inverter or mounting a BAT-05K48 battery pack. It quickly locates the closest and cheapest supplier, complete with part numbers.
Source equipment easily
Parts Scout tracks down replacement parts, fuses, isolators, and cabling when you are servicing an SE50K modular commercial inverter or mounting a BAT-05K48 battery pack. It quickly locates the closest and cheapest supplier, complete with part numbers.
Meme Mode
Wrapped up a tricky commissioning on an SE3680H-RWB single-phase hybrid inverter or wrestled with plant room cable trays? Send WIN, FAIL, or HAPPY CUSTOMER memes to colleagues to celebrate the win or share a laugh after a brutal callout.
Meme Mode
Wrapped up a tricky commissioning on an SE3680H-RWB single-phase hybrid inverter or wrestled with plant room cable trays? Send WIN, FAIL, or HAPPY CUSTOMER memes to colleagues to celebrate the win or share a laugh after a brutal callout.
Made by engineers for engineers
What Early Users Say
Read what some of the first test users are saying about Super Engineer
Love the speed it finds answers from manuals. Especially on older more obscure equipment
Brendan
Security Engineer
Love the speed it finds answers from manuals. Especially on older more obscure equipment
Brendan
Security Engineer
We especially like the fact we can upload our specific company settings - as engineers are always forgetting them!
Alessandro
Company owner
We especially like the fact we can upload our specific company settings - as engineers are always forgetting them!
Alessandro
Company owner
We've uploaded all our support docs to the Brain so engineers don't have to call me all the time
David
Tech support manager
We've uploaded all our support docs to the Brain so engineers don't have to call me all the time
David
Tech support manager
Finish on time
Specialist AI assistance for every solar technician
Specialist AI assistance for every solar technician
Whether it’s handling a new piece of equipment, finding you that perfect morning snack or sourcing a missing piece of kit, Super Engineer’s AI makes your life easier & makes you smarter.
Includes our Get Home Early Guarantee ;-)
Whether it’s handling a new piece of equipment, finding you that perfect morning snack or sourcing a missing piece of kit, Super Engineer’s AI makes your life easier & makes you smarter.
Includes our Get Home Early Guarantee ;-)
