Victron Energy Technical Support for Technicians
The AI assistant built for solar technicians installing, commissioning and servicing Victron Energy MultiPlus-II and Quattro battery storage inverter/chargers.
Free to try
Support across Victron Energy MultiPlus-II and Quattro battery storage systems
AI technical help
Solve Victron Energy technical problems
Get direct technical answers referencing instruction manuals for Victron Energy MultiPlus-II and Quattro hybrid inverter/charger systems so you can finish installation and maintenance jobs without delays.
Clear answers on site
Facing an unexpected alarm on a MultiPlus-II 48/5000/70-50 230V or configuring a Quattro 48/10000/140-100/100 230V VE.Bus inverter/charger? Get clear diagnostic guidance immediately so you can resolve charging queries and parallel operation faults without waiting on telephone support queues.
Clear answers on site
Facing an unexpected alarm on a MultiPlus-II 48/5000/70-50 230V or configuring a Quattro 48/10000/140-100/100 230V VE.Bus inverter/charger? Get clear diagnostic guidance immediately so you can resolve charging queries and parallel operation faults without waiting on telephone support queues.
Clear answers on site
Facing an unexpected alarm on a MultiPlus-II 48/5000/70-50 230V or configuring a Quattro 48/10000/140-100/100 230V VE.Bus inverter/charger? Get clear diagnostic guidance immediately so you can resolve charging queries and parallel operation faults without waiting on telephone support queues.
Instruction manual page citations
Get directed straight to specific instruction manual pages for your MultiPlus-II 48/3000/35-32 230V GX or Quattro 48/8000/110-100/100 230V VE.Bus. Check technical data and connection diagrams directly from the manufacturer publication without searching through bulky paper documents on site.
Instruction manual page citations
Get directed straight to specific instruction manual pages for your MultiPlus-II 48/3000/35-32 230V GX or Quattro 48/8000/110-100/100 230V VE.Bus. Check technical data and connection diagrams directly from the manufacturer publication without searching through bulky paper documents on site.
Instruction manual page citations
Get directed straight to specific instruction manual pages for your MultiPlus-II 48/3000/35-32 230V GX or Quattro 48/8000/110-100/100 230V VE.Bus. Check technical data and connection diagrams directly from the manufacturer publication without searching through bulky paper documents on site.
MultiPlus-II inverter/charger servicing
Quattro fault-finding help
MultiPlus-II GX system setup
Quattro dual AC input help
MultiPlus-II inverter/charger servicing
Quattro fault-finding help
MultiPlus-II GX system setup
Quattro dual AC input help
MultiPlus-II inverter/charger servicing
Quattro fault-finding help
MultiPlus-II GX system setup
Quattro dual AC input help
Battery storage fault diagnostics
MultiPlus-II commissioning guidance
Quattro heavy-duty servicing
Hybrid inverter maintenance queries
Battery storage fault diagnostics
MultiPlus-II commissioning guidance
Quattro heavy-duty servicing
Hybrid inverter maintenance queries
Battery storage fault diagnostics
MultiPlus-II commissioning guidance
Quattro heavy-duty servicing
Hybrid inverter maintenance queries
Advanced solar toolkit
AI tools for solar technicians
Streamline complex storage installations, routine maintenance and commissioning tasks across residential and commercial battery sites by putting advanced technical tools and manual citations straight into your pocket on site.
Accurate Answers
Query unexpected behaviour on a MultiPlus-II 24/3000/70-32 230V or Quattro 48/5000/70-100/100 230V VE.Bus and receive technical guidance complete with manual page citations, forum discussions and video references so you can solve plant room issues promptly.
Accurate Answers
Query unexpected behaviour on a MultiPlus-II 24/3000/70-32 230V or Quattro 48/5000/70-100/100 230V VE.Bus and receive technical guidance complete with manual page citations, forum discussions and video references so you can solve plant room issues promptly.
Personalized to you
Customise the assistant to your location and solar trade profile. When installing a MultiPlus-II 48/3000/35-32 230V or a Quattro single-phase system, your queries automatically cross-check your local trade rules, keeping your day-to-day installation work aligned with regional standards and codes without any guesswork.
Personalized to you
Customise the assistant to your location and solar trade profile. When installing a MultiPlus-II 48/3000/35-32 230V or a Quattro single-phase system, your queries automatically cross-check your local trade rules, keeping your day-to-day installation work aligned with regional standards and codes without any guesswork.
Improve your skills
Use Coach to build your technical knowledge on Victron Energy battery systems between call-outs. Complete regular bite-sized on-the-job training modules covering parallel configuration, GX communication setups and Quattro 48/15000/200-100/100 230V VE.Bus dual AC source switching, helping keep your skills sharp in the field.
Improve your skills
Use Coach to build your technical knowledge on Victron Energy battery systems between call-outs. Complete regular bite-sized on-the-job training modules covering parallel configuration, GX communication setups and Quattro 48/15000/200-100/100 230V VE.Bus dual AC source switching, helping keep your skills sharp in the field.
Site Lock
Lock your session to a specific client address to retain installed system details. Track whether a property runs a MultiPlus-II 48/5000/70-50 230V or a commercial Quattro 48/10000/140-100/100 230V VE.Bus setup alongside earlier service notes and saved hardware lists for that particular building.
Site Lock
Lock your session to a specific client address to retain installed system details. Track whether a property runs a MultiPlus-II 48/5000/70-50 230V or a commercial Quattro 48/10000/140-100/100 230V VE.Bus setup alongside earlier service notes and saved hardware lists for that particular building.
Ninja Mode
Tackle tricky multi-unit power issues with Ninja Mode. Deploy multiple technical agents simultaneously to diagnose complex interactions when a Quattro 48/8000/110-100/100 230V VE.Bus interfaces with secondary generators, solar chargers and external battery banks, solving complex multiple faults quickly while the customer is waiting.
Ninja Mode
Tackle tricky multi-unit power issues with Ninja Mode. Deploy multiple technical agents simultaneously to diagnose complex interactions when a Quattro 48/8000/110-100/100 230V VE.Bus interfaces with secondary generators, solar chargers and external battery banks, solving complex multiple faults quickly while the customer is waiting.
Notes
Generate comprehensive site documentation without typing after finishing a job on a MultiPlus-II 48/3000/35-32 230V GX. Simply speak your findings into the app, photograph the completed inverter installation, and let the AI format your professional site summary ready to share.
Notes
Generate comprehensive site documentation without typing after finishing a job on a MultiPlus-II 48/3000/35-32 230V GX. Simply speak your findings into the app, photograph the completed inverter installation, and let the AI format your professional site summary ready to share.
Built for technicians
Fast manual references
Works on site
Transparent Pricing, No Surprises
Flexible Plans for All
Select the plan that fits your installation workflow and scale across your entire technician team.
Monthly
Yearly
2 months free
Free
$0
user/month
Try it on your next job
500 credits / one-off
ALL industry sectors (knowledge-base)
Custom knowledge upload (with limit)
Ninja Mode (advanced problem solver)
Meme Mode ;-)
Solo
$20
user/month + tax
Fix it solo. Fix it right.
5,000 credits / month*
ALL industry sectors (knowledge-base)
Ninja Mode for tough faults
Rocket Fuel Agents for parts and kit
Share to the Community Brain
Job notes
Meme Mode ;-)
Pro
Popular
$35
user/month + tax
Everything in Solo, plus:
10,000 credits / month*
Private Brain for your own data
Answers from your private Brain
Site Lock for your sites and kit
Custom branding
Daily Coach
10x manual uploads
Coming soon: analytics, API, bulk export
Monthly
Yearly
2 months free
Free
$0
user/month
Try it on your next job
500 credits / one-off
ALL industry sectors (knowledge-base)
Custom knowledge upload (with limit)
Ninja Mode (advanced problem solver)
Meme Mode ;-)
Solo
$20
user/month + tax
Fix it solo. Fix it right.
5,000 credits / month*
ALL industry sectors (knowledge-base)
Ninja Mode for tough faults
Rocket Fuel Agents for parts and kit
Share to the Community Brain
Job notes
Meme Mode ;-)
Pro
Popular
$35
user/month + tax
Everything in Solo, plus:
10,000 credits / month*
Private Brain for your own data
Answers from your private Brain
Site Lock for your sites and kit
Custom branding
Daily Coach
10x manual uploads
Coming soon: analytics, API, bulk export
The future - NOW!
Vision XR
Be the first to access 'Vision XR' - the AI Tech Assistant glasses from Super Engineer
Vision XR
Trial our special AI Glasses designed for tradesmen (coming soon!). The perfect accessory for any tradesman, giving them technical instructions via visual (Head Up Display) & audio (earpiece).
Vision XR
Trial our special AI Glasses designed for tradesmen (coming soon!). The perfect accessory for any tradesman, giving them technical instructions via visual (Head Up Display) & audio (earpiece).
Got questions?
Victron Energy queries answered
Explore how Super Engineer assists technicians working on hybrid storage systems.
Which Victron Energy models and ranges does Super Engineer support?
Super Engineer covers Victron Energy battery storage and hybrid inverter/charger systems across residential, off-grid and commercial installations. Supported units include: MultiPlus-II 48/3000/35-32 230V inverter/charger capable of parallel operation and three-phase supply configuration • MultiPlus-II 48/5000/70-50 230V inverter/charger offering device networking to control grid-connected or remote power installations • MultiPlus-II 48/3000/35-32 230V GX hybrid inverter/charger with a built-in GX device and integrated display screen • MultiPlus-II 24/3000/70-32 230V inverter/charger with remote monitoring and battery power support • Quattro 48/5000/70-100/100 230V VE.Bus inverter/charger featuring dual independent AC inputs with automatic active source switching • Quattro 48/8000/110-100/100 230V VE.Bus heavy-duty inverter/charger designed to prevent overloading of limited AC supplies • Quattro 48/10000/140-100/100 230V VE.Bus hybrid inverter/charger for demanding storage setups • Quattro 48/15000/200-100/100 230V VE.Bus single-phase inverter/charger for high-capacity applications. These are only examples — the Super Engineer app covers many more Victron Energy models.
Is Super Engineer affiliated with Victron Energy?
No. Super Engineer is an entirely independent technical assistant created specifically to support trade professionals and technicians working on site. We have no affiliation, partnership, official status or commercial endorsement from Victron Energy. All brand names, registered trademarks, product titles and model designations remain the exclusive property of their respective owners. Our platform operates autonomously by indexing publicly published technical manuals, instruction guides, community trade discussions and practical fault-finding workflows to help solar technicians carry out installation, commissioning, maintenance and diagnostic tasks efficiently on their own terms.
How does Super Engineer help during Victron Energy installation and commissioning?
Super Engineer assists solar technicians throughout every stage of installing, commissioning, servicing and upgrading battery storage hardware. When carrying out a new install with a MultiPlus-II 48/3000/35-32 230V GX, the assistant helps verify display screen indications, remote monitoring setup and device communication with solar chargers. During complex commercial installations involving a Quattro 48/8000/110-100/100 230V VE.Bus or Quattro 48/10000/140-100/100 230V VE.Bus, technicians can immediately look up specific manual pages regarding dual AC source switching and parallel configurations without waiting on phone lines. If you are handling a system upgrade on a MultiPlus-II 48/5000/70-50 230V, you can quickly review multi-unit requirements, load limits and three-phase arrangements directly on your mobile device.
Can Super Engineer assist with fault-finding across different inverter ranges?
Fault-finding on complex battery storage hardware is straightforward with direct manual references and community insights. If an older installation powered by a MultiPlus-II 24/3000/70-32 230V reports battery voltage issues or fails to supplement limited grid supplies, the app points you directly to relevant diagnostic charts. On heavy-duty sites running a Quattro 48/5000/70-100/100 230V VE.Bus or a large Quattro 48/15000/200-100/100 230V VE.Bus, technicians can diagnose active AC input transfer problems, overload alarms and generator switching failures without sifting through paper binders. By combining page-referenced instruction manuals with peer knowledge from experienced solar technicians, Super Engineer helps you diagnose fault calls and complete remedial repairs promptly on site.
How do solar installation teams use Super Engineer day to day?
Solar electrical teams deploy Super Engineer across phones, tablets and desktop browsers to maintain consistent technical standards across every field visit. An apprentice or field technician working in a domestic plant room can inspect a MultiPlus-II 48/3000/35-32 230V and get instant clarification on three-phase wiring configurations or load limit settings without calling senior colleagues. Meanwhile, experienced technicians configuring a Quattro 48/10000/140-100/100 230V VE.Bus can record site notes using voice and photographs to automatically compile handover summaries. With team workspaces, Site Lock and shared private knowledge, everyone in the business has immediate visibility over past service records, equipment lists and fault histories across all customer locations.
Which Victron Energy models and ranges does Super Engineer support?
Is Super Engineer affiliated with Victron Energy?
How does Super Engineer help during Victron Energy installation and commissioning?
Can Super Engineer assist with fault-finding across different inverter ranges?
How do solar installation teams use Super Engineer day to day?
Feel free to mail us for any enquiries : team@superengineer.app
More features
Built-in technician tools
Explore handy tools designed to support your daily field routine.
Source equipment easily
Track down replacement components, fuses or communication interfaces for a MultiPlus-II 48/5000/70-50 230V or a Quattro inverter/charger using Parts Scout to locate correct part numbers and local merchant stockists when you are in a rush.
Source equipment easily
Track down replacement components, fuses or communication interfaces for a MultiPlus-II 48/5000/70-50 230V or a Quattro inverter/charger using Parts Scout to locate correct part numbers and local merchant stockists when you are in a rush.
Meme Mode
Send humorous WIN, FAIL or HAPPY CUSTOMER memes to work colleagues after successfully commissioning a complex three-phase MultiPlus-II 48/3000/35-32 230V setup or surviving a frustrating, drawn-out plant room call-out on a rainy Friday afternoon.
Meme Mode
Send humorous WIN, FAIL or HAPPY CUSTOMER memes to work colleagues after successfully commissioning a complex three-phase MultiPlus-II 48/3000/35-32 230V setup or surviving a frustrating, drawn-out plant room call-out on a rainy Friday afternoon.
Made by engineers for engineers
What Early Users Say
Read what some of the first test users are saying about Super Engineer
Love the speed it finds answers from manuals. Especially on older more obscure equipment
Brendan
Security Engineer
Love the speed it finds answers from manuals. Especially on older more obscure equipment
Brendan
Security Engineer
We especially like the fact we can upload our specific company settings - as engineers are always forgetting them!
Alessandro
Company owner
We especially like the fact we can upload our specific company settings - as engineers are always forgetting them!
Alessandro
Company owner
We've uploaded all our support docs to the Brain so engineers don't have to call me all the time
David
Tech support manager
We've uploaded all our support docs to the Brain so engineers don't have to call me all the time
David
Tech support manager
Finish work on time
Smart technical support for solar technicians
Smart technical support for solar technicians
Whether it’s handling a new piece of equipment, finding you that perfect morning snack or sourcing a missing piece of kit, Super Engineer’s AI makes your life easier & makes you smarter.
Includes our Get Home Early Guarantee ;-)
Whether it’s handling a new piece of equipment, finding you that perfect morning snack or sourcing a missing piece of kit, Super Engineer’s AI makes your life easier & makes you smarter.
Includes our Get Home Early Guarantee ;-)
