Visonic Technical Help on Demand
The dedicated AI assistant giving security technicians instant technical support across Visonic PowerMaster and PowerMax systems on site.
Free to try
Instant technical assistance across Visonic PowerMaster, PowerMax and PowerG intruder systems
AI-Powered Help
Resolve Visonic Faults Fast
Get accurate information directly from Visonic instruction manuals alongside specialist field knowledge to answer your technical queries across PowerMaster, PowerMax and PowerG intruder alarm systems quickly and efficiently.
Accurate answers quickly
Diagnose tamper faults, communication drops or battery troubles on a PowerMaster-10 G2 panel or PowerMaster-30 G2 system. Super Engineer provides clear steps while you work, removing the need to phone technical support or leaf through paper booklets.
Accurate answers quickly
Diagnose tamper faults, communication drops or battery troubles on a PowerMaster-10 G2 panel or PowerMaster-30 G2 system. Super Engineer provides clear steps while you work, removing the need to phone technical support or leaf through paper booklets.
Accurate answers quickly
Diagnose tamper faults, communication drops or battery troubles on a PowerMaster-10 G2 panel or PowerMaster-30 G2 system. Super Engineer provides clear steps while you work, removing the need to phone technical support or leaf through paper booklets.
Direct manual sources
Check installation and programming guidance backed by page-specific references. When configuring a PowerMaster-360R gateway or enrolling a Next CAM PG2 detector, access the relevant manual sections directly on your phone instead of searching through full document libraries or calling office support.
Direct manual sources
Check installation and programming guidance backed by page-specific references. When configuring a PowerMaster-360R gateway or enrolling a Next CAM PG2 detector, access the relevant manual sections directly on your phone instead of searching through full document libraries or calling office support.
Direct manual sources
Check installation and programming guidance backed by page-specific references. When configuring a PowerMaster-360R gateway or enrolling a Next CAM PG2 detector, access the relevant manual sections directly on your phone instead of searching through full document libraries or calling office support.
PowerMaster-10 G2 fault-finding
PowerMaxPro battery diagnostics
Next CAM PG2 enrolment
PowerMaster-30 G2 servicing
PowerMaster-10 G2 fault-finding
PowerMaxPro battery diagnostics
Next CAM PG2 enrolment
PowerMaster-30 G2 servicing
PowerMaster-10 G2 fault-finding
PowerMaxPro battery diagnostics
Next CAM PG2 enrolment
PowerMaster-30 G2 servicing
SR-740 PG2 siren configuration
MC-302E PG2 zone setup
PowerMaxComplete maintenance
PowerMaster-360R gateway setup
SR-740 PG2 siren configuration
MC-302E PG2 zone setup
PowerMaxComplete maintenance
PowerMaster-360R gateway setup
SR-740 PG2 siren configuration
MC-302E PG2 zone setup
PowerMaxComplete maintenance
PowerMaster-360R gateway setup
Advanced AI Toolkit
Smart Support for Field Technicians
Use specialised AI tools designed to support your daily workflow, solve difficult intruder alarm faults and speed up service calls on Visonic hardware.
Accurate Answers
Receive detailed technical answers for your PowerMaster-33 G2 panel queries, supported by forum insights, video guides and page-specific manual citations so you never have to search for the right documentation yourself when troubleshooting an elusive fault on site.
Accurate Answers
Receive detailed technical answers for your PowerMaster-33 G2 panel queries, supported by forum insights, video guides and page-specific manual citations so you never have to search for the right documentation yourself when troubleshooting an elusive fault on site.
Personalized to you
Select your trade, language and working region to receive guidance tailored to your job. Super Engineer checks local standards for your installation and lets you store your own custom setup notes for a PowerMaster-10 G2 panel in your Private Brain.
Personalized to you
Select your trade, language and working region to receive guidance tailored to your job. Super Engineer checks local standards for your installation and lets you store your own custom setup notes for a PowerMaster-10 G2 panel in your Private Brain.
Improve your skills
Build your technical expertise on modern intrusion hardware like the PowerMaster-360R smart hub. Use Coach to receive regular bite-sized training sessions directly on your mobile device while out in the field, helping keep your diagnostic skills sharp between calls.
Improve your skills
Build your technical expertise on modern intrusion hardware like the PowerMaster-360R smart hub. Use Coach to receive regular bite-sized training sessions directly on your mobile device while out in the field, helping keep your diagnostic skills sharp between calls.
Site Lock
Save lists of installed security equipment for specific customer properties. Lock your view to a regular client site to recall whether they run a PowerMaxExpress panel or an expanded PowerMaster-30 G2 system without having to dig through previous paper job sheets.
Site Lock
Save lists of installed security equipment for specific customer properties. Lock your view to a regular client site to recall whether they run a PowerMaxExpress panel or an expanded PowerMaster-30 G2 system without having to dig through previous paper job sheets.
Ninja Mode
Tackle tricky multi-device issues using Ninja Mode. Multiple AI agents work simultaneously to trace complex system disruptions between a PowerMaster-10 G2 panel, external sounders and linked peripherals, helping you isolate intermittent communication failures and power problems on difficult jobs.
Ninja Mode
Tackle tricky multi-device issues using Ninja Mode. Multiple AI agents work simultaneously to trace complex system disruptions between a PowerMaster-10 G2 panel, external sounders and linked peripherals, helping you isolate intermittent communication failures and power problems on difficult jobs.
Notes
Generate comprehensive customer handover reports without typing after completing a job. Speak directly into the app and photograph your completed PowerMaxComplete installation, and let the AI format and produce a structured site report ready to share with your office.
Notes
Generate comprehensive customer handover reports without typing after completing a job. Speak directly into the app and photograph your completed PowerMaxComplete installation, and let the AI format and produce a structured site report ready to share with your office.
Easy to use
Ready on site
Built for teams
Transparent Pricing, No Surprises
Flexible Plans for All
Choose a plan that fits your servicing workload and upgrade whenever your team expands.
Monthly
Yearly
2 months free
Free
$0
user/month
Try it on your next job
500 credits / one-off
ALL industry sectors (knowledge-base)
Custom knowledge upload (with limit)
Ninja Mode (advanced problem solver)
Meme Mode ;-)
Solo
$20
user/month + tax
Fix it solo. Fix it right.
5,000 credits / month*
ALL industry sectors (knowledge-base)
Ninja Mode for tough faults
Rocket Fuel Agents for parts and kit
Share to the Community Brain
Job notes
Meme Mode ;-)
Pro
Popular
$35
user/month + tax
Everything in Solo, plus:
10,000 credits / month*
Private Brain for your own data
Answers from your private Brain
Site Lock for your sites and kit
Custom branding
Daily Coach
10x manual uploads
Coming soon: analytics, API, bulk export
Monthly
Yearly
2 months free
Free
$0
user/month
Try it on your next job
500 credits / one-off
ALL industry sectors (knowledge-base)
Custom knowledge upload (with limit)
Ninja Mode (advanced problem solver)
Meme Mode ;-)
Solo
$20
user/month + tax
Fix it solo. Fix it right.
5,000 credits / month*
ALL industry sectors (knowledge-base)
Ninja Mode for tough faults
Rocket Fuel Agents for parts and kit
Share to the Community Brain
Job notes
Meme Mode ;-)
Pro
Popular
$35
user/month + tax
Everything in Solo, plus:
10,000 credits / month*
Private Brain for your own data
Answers from your private Brain
Site Lock for your sites and kit
Custom branding
Daily Coach
10x manual uploads
Coming soon: analytics, API, bulk export
The future - NOW!
Vision XR
Be the first to access 'Vision XR' - the AI Tech Assistant glasses from Super Engineer
Vision XR
Trial our special AI Glasses designed for tradesmen (coming soon!). The perfect accessory for any tradesman, giving them technical instructions via visual (Head Up Display) & audio (earpiece).
Vision XR
Trial our special AI Glasses designed for tradesmen (coming soon!). The perfect accessory for any tradesman, giving them technical instructions via visual (Head Up Display) & audio (earpiece).
Visonic Alarm FAQ
Clear Answers Instantly
Find out how Super Engineer supports your Visonic intrusion servicing work.
Which Visonic equipment does Super Engineer cover?
Super Engineer supports technicians across the full spectrum of Visonic intruder alarms. The PowerMaster family includes the PowerMaster-10 G2 compact wireless security and safety system with 30 wireless zones and a single wired zone • the PowerMaster-30 G2 professional wireless security system supporting 64 wireless zones and 48 user codes • the PowerMaster-33 G2 screenless wireless control panel • and the PowerMaster-360R wireless alarm and home automation gateway with touchscreen keypad and premises Wi-Fi connectivity. In the PowerMax range, it covers the PowerMaxComplete modular residential wireless control system • the PowerMaxPro self-contained wireless control panel • and the PowerMaxExpress compact wireless panel. PowerG peripherals are also fully covered, including the Next CAM PG2 wireless PIR motion detector with camera offering a 12m camera range • the MP-802 PG2 pet-immune motion detector with temperature monitoring • the MC-302E PG2 supervised two-way magnetic contact transmitter • and the SR-740 PG2 two-way wireless outdoor IP55 siren. These are only examples — the Super Engineer app covers many more Visonic models.
Is Super Engineer affiliated with Visonic?
No. Super Engineer is an independent technical assistant built to help field technicians carry out installation, diagnostic and repair jobs efficiently. Super Engineer is not endorsed by, sponsored by or associated with Visonic in any way. The software functions as a specialised field companion by drawing upon public technical documents, published manufacturer instruction manuals, industry forums and established technical insights. Whether you are troubleshooting a PowerMaster-10 G2 control panel, replacing sensors on a PowerMaxPro system or verifying communication settings on a PowerMaster-360R hub, Super Engineer delivers neutral guidance grounded in documentation already published for trade use. Technicians use it to access relevant guidance rapidly without relying on manufacturer help lines. It provides a reliable reference tool for tradespeople working under pressure on residential and commercial security projects.
Can Super Engineer help with Visonic installations and servicing?
Super Engineer provides comprehensive assistance across every phase of working with Visonic systems, including new installations, routine maintenance visits, system upgrades and urgent fault-finding calls. When commissioning an external SR-740 PG2 siren or installing an MP-802 PG2 pet-immune motion detector, the assistant directs you straight to the relevant device enrolment pages within the manufacturer manual. If you encounter a tamper condition or low battery warning while servicing an existing PowerMaster-30 G2 panel, Super Engineer helps you trace the root cause quickly. For system expansions involving a screenless PowerMaster-33 G2 panel or adding MC-302E PG2 magnetic contacts, the tool provides immediate context on peripheral compatibility and setup considerations, keeping your maintenance work running smoothly without delays on site.
Does Super Engineer support older Visonic PowerMax systems?
Yes, Super Engineer provides extensive technical coverage for legacy systems alongside current hardware. Security technicians frequently attend service calls on older residential properties where legacy equipment remains in active service. Super Engineer assists with older units including the PowerMaxComplete modular residential wireless control system, the PowerMaxPro self-contained wireless control panel and the PowerMaxExpress compact wireless panel. When you are tasked with resolving persistent sensor errors, silencing low battery alerts, sourcing replacement parts or reconfiguring zones on these older panels, the assistant points you directly to relevant documentation sections. You can quickly cross-reference panel behaviour and identify appropriate troubleshooting approaches for discontinued components, saving you from spending hours searching trade forums or hunting down archived paper guides.
How do security teams use Super Engineer on Visonic jobs?
Field security teams use Super Engineer across multiple channels to share installation knowledge, diagnose hardware faults and maintain consistent documentation across their client portfolio. Technicians access the assistant through our dedicated mobile app, web dashboard, email, Slack or WhatsApp while on call. When working across mixed installations featuring a PowerMaster-10 G2 panel, PowerMaster-30 G2 hardware or legacy PowerMax units, team members can quickly verify device behaviours and look up manual citations on their phones. With Site Lock, a technician can save a comprehensive list of installed sensors, sirens and control units for each client premises. This means any team member arriving at the property can review the specific hardware setup and previous site notes before beginning work, resolving queries faster and cutting down support overheads.
Which Visonic equipment does Super Engineer cover?
Is Super Engineer affiliated with Visonic?
Can Super Engineer help with Visonic installations and servicing?
Does Super Engineer support older Visonic PowerMax systems?
How do security teams use Super Engineer on Visonic jobs?
Feel free to mail us for any enquiries : team@superengineer.app
Engineered for Pros
Field Bonus Tools
Extra capabilities built to make working on security hardware faster and easier.
Source equipment easily
Parts Scout quickly identifies and sources replacement items, such as an MC-302E PG2 magnetic contact or replacement batteries for an SR-740 PG2 siren, complete with part numbers and local stockists.
Source equipment easily
Parts Scout quickly identifies and sources replacement items, such as an MC-302E PG2 magnetic contact or replacement batteries for an SR-740 PG2 siren, complete with part numbers and local stockists.
Meme Mode
Share a quick WIN, FAIL or HAPPY CUSTOMER meme with colleagues after finally clearing an elusive tamper fault on an old PowerMaxPro panel at the end of a long shift.
Meme Mode
Share a quick WIN, FAIL or HAPPY CUSTOMER meme with colleagues after finally clearing an elusive tamper fault on an old PowerMaxPro panel at the end of a long shift.
Made by engineers for engineers
What Early Users Say
Read what some of the first test users are saying about Super Engineer
Love the speed it finds answers from manuals. Especially on older more obscure equipment
Brendan
Security Engineer
Love the speed it finds answers from manuals. Especially on older more obscure equipment
Brendan
Security Engineer
We especially like the fact we can upload our specific company settings - as engineers are always forgetting them!
Alessandro
Company owner
We especially like the fact we can upload our specific company settings - as engineers are always forgetting them!
Alessandro
Company owner
We've uploaded all our support docs to the Brain so engineers don't have to call me all the time
David
Tech support manager
We've uploaded all our support docs to the Brain so engineers don't have to call me all the time
David
Tech support manager
Finish Your Day Early
The Smart Technical Companion for Visonic Intruder Systems
The Smart Technical Companion for Visonic Intruder Systems
Whether it’s handling a new piece of equipment, finding you that perfect morning snack or sourcing a missing piece of kit, Super Engineer’s AI makes your life easier & makes you smarter.
Includes our Get Home Early Guarantee ;-)
Whether it’s handling a new piece of equipment, finding you that perfect morning snack or sourcing a missing piece of kit, Super Engineer’s AI makes your life easier & makes you smarter.
Includes our Get Home Early Guarantee ;-)
