Technical Superpowers for Zaptec EV Technicians
The AI assistant helping technicians install, maintain, and fault-find Home / Residential EV Chargers and Commercial & Multi-Occupancy EV Chargers from Zaptec across all jobs.
Free to try
Covering Zaptec Home and Commercial & Multi-Occupancy EV Chargers
AI-Powered Help
Solve Zaptec EV Charger Faults
Get instant guidance directly from technical manuals to service Home / Residential EV Chargers and Commercial & Multi-Occupancy EV Chargers from Zaptec, helping you resolve installation issues and charging point faults on site without waiting for support.
Rapid Answers on Site
Diagnose power and connectivity problems on a Zaptec Go 2 home charger without wasting time. Whether dealing with solar integration issues or phase switching faults during a residential installation, Super Engineer delivers clear technical guidance straight to your phone so you can get the customer back up and charging.
Rapid Answers on Site
Diagnose power and connectivity problems on a Zaptec Go 2 home charger without wasting time. Whether dealing with solar integration issues or phase switching faults during a residential installation, Super Engineer delivers clear technical guidance straight to your phone so you can get the customer back up and charging.
Rapid Answers on Site
Diagnose power and connectivity problems on a Zaptec Go 2 home charger without wasting time. Whether dealing with solar integration issues or phase switching faults during a residential installation, Super Engineer delivers clear technical guidance straight to your phone so you can get the customer back up and charging.
Instruction Manual Sources
Access page-specific technical manual references when commissioning a commercial Pro charger or servicing a residential Go unit. Check terminal ratings, mounting specifications, and manufacturer guidance directly from the documentation without flipping through bulky PDF files while standing in a busy car park or driveway.
Instruction Manual Sources
Access page-specific technical manual references when commissioning a commercial Pro charger or servicing a residential Go unit. Check terminal ratings, mounting specifications, and manufacturer guidance directly from the documentation without flipping through bulky PDF files while standing in a busy car park or driveway.
Instruction Manual Sources
Access page-specific technical manual references when commissioning a commercial Pro charger or servicing a residential Go unit. Check terminal ratings, mounting specifications, and manufacturer guidance directly from the documentation without flipping through bulky PDF files while standing in a busy car park or driveway.
Go 2 solar setups
Pro commercial charging
Zaptec Go fault-finding
Home legacy maintenance
Go 2 solar setups
Pro commercial charging
Zaptec Go fault-finding
Home legacy maintenance
Go 2 solar setups
Pro commercial charging
Zaptec Go fault-finding
Home legacy maintenance
ZapCharger Pro servicing
Pro three-phase installs
Go 2 connectivity checks
Zaptec fleet diagnosis
ZapCharger Pro servicing
Pro three-phase installs
Go 2 connectivity checks
Zaptec fleet diagnosis
ZapCharger Pro servicing
Pro three-phase installs
Go 2 connectivity checks
Zaptec fleet diagnosis
Smart EV Tools
AI Toolkit for Zaptec Technicians
Use specialised AI tools to streamline diagnostic routines, simplify maintenance visits, and complete commercial and domestic Zaptec charger installations faster while working on site.
Accurate Answers
Receive technical troubleshooting guidance with page-specific manual citations when commissioning a Zaptec Pro charger on a commercial three-phase supply. When unexpected charging errors arise on site, get direct pointers to manufacturer documentation alongside relevant forum and video walkthroughs to resolve issues without delay.
Accurate Answers
Receive technical troubleshooting guidance with page-specific manual citations when commissioning a Zaptec Pro charger on a commercial three-phase supply. When unexpected charging errors arise on site, get direct pointers to manufacturer documentation alongside relevant forum and video walkthroughs to resolve issues without delay.
Personalized to you
Tailor technical assistance to your specific trade and location when completing installations on the Zaptec Go residential range. Super Engineer checks local installation codes and regulatory requirements for your area, helping you maintain best practice while keeping your private company notes stored securely in your Private Brain.
Personalized to you
Tailor technical assistance to your specific trade and location when completing installations on the Zaptec Go residential range. Super Engineer checks local installation codes and regulatory requirements for your area, helping you maintain best practice while keeping your private company notes stored securely in your Private Brain.
Improve your skills
Keep your EV charging competencies sharp with bite-sized training delivered through Coach while servicing Zaptec Go 2 hardware. Learn the practical principles behind vehicle-to-grid concepts and 1/3 phase switching through short, on-the-job tutorials designed to build your confidence before tackling advanced domestic charge point callouts.
Improve your skills
Keep your EV charging competencies sharp with bite-sized training delivered through Coach while servicing Zaptec Go 2 hardware. Learn the practical principles behind vehicle-to-grid concepts and 1/3 phase switching through short, on-the-job tutorials designed to build your confidence before tackling advanced domestic charge point callouts.
Site Lock
Lock your queries to a specific location when managing shared infrastructure with multiple ZapCharger Pro units. Keep hardware layouts, supply configurations, and previous fault notes organised in one site profile, making scheduled maintenance and future callouts straightforward for whichever technician attends the multi-occupancy car park next.
Site Lock
Lock your queries to a specific location when managing shared infrastructure with multiple ZapCharger Pro units. Keep hardware layouts, supply configurations, and previous fault notes organised in one site profile, making scheduled maintenance and future callouts straightforward for whichever technician attends the multi-occupancy car park next.
Ninja Mode
Tackle complex charging disruptions across a commercial Pro installation where load management, distribution boards, and network communication overlap. Ninja Mode deploys multiple AI agents simultaneously to cross-examine multifaceted symptoms, untangling complicated multi-point failures so you can identify the root cause faster on challenging jobs.
Ninja Mode
Tackle complex charging disruptions across a commercial Pro installation where load management, distribution boards, and network communication overlap. Ninja Mode deploys multiple AI agents simultaneously to cross-examine multifaceted symptoms, untangling complicated multi-point failures so you can identify the root cause faster on challenging jobs.
Notes
Simply speak your findings and take pictures after completing an annual service on a legacy Zaptec Home charger. The AI automatically turns your spoken commentary and site photos into structured, professional service reports and job sheets ready to send to clients before you pack up your tools.
Notes
Simply speak your findings and take pictures after completing an annual service on a legacy Zaptec Home charger. The AI automatically turns your spoken commentary and site photos into structured, professional service reports and job sheets ready to send to clients before you pack up your tools.
Fast on-site answers
Clear manual references
Built for technicians
Transparent Pricing, No Surprises
Flexible Plans for All
Pick the right plan for your individual fieldwork or scale technical capability across your charging team.
Monthly
Yearly
2 months free
Free
$0
user/month
Try it on your next job
500 credits / one-off
ALL industry sectors (knowledge-base)
Custom knowledge upload (with limit)
Ninja Mode (advanced problem solver)
Meme Mode ;-)
Solo
$20
user/month + tax
Fix it solo. Fix it right.
5,000 credits / month*
ALL industry sectors (knowledge-base)
Ninja Mode for tough faults
Rocket Fuel Agents for parts and kit
Share to the Community Brain
Job notes
Meme Mode ;-)
Pro
Popular
$35
user/month + tax
Everything in Solo, plus:
10,000 credits / month*
Private Brain for your own data
Answers from your private Brain
Site Lock for your sites and kit
Custom branding
Daily Coach
10x manual uploads
Coming soon: analytics, API, bulk export
Monthly
Yearly
2 months free
Free
$0
user/month
Try it on your next job
500 credits / one-off
ALL industry sectors (knowledge-base)
Custom knowledge upload (with limit)
Ninja Mode (advanced problem solver)
Meme Mode ;-)
Solo
$20
user/month + tax
Fix it solo. Fix it right.
5,000 credits / month*
ALL industry sectors (knowledge-base)
Ninja Mode for tough faults
Rocket Fuel Agents for parts and kit
Share to the Community Brain
Job notes
Meme Mode ;-)
Pro
Popular
$35
user/month + tax
Everything in Solo, plus:
10,000 credits / month*
Private Brain for your own data
Answers from your private Brain
Site Lock for your sites and kit
Custom branding
Daily Coach
10x manual uploads
Coming soon: analytics, API, bulk export
The future - NOW!
Vision XR
Be the first to access 'Vision XR' - the AI Tech Assistant glasses from Super Engineer
Vision XR
Trial our special AI Glasses designed for tradesmen (coming soon!). The perfect accessory for any tradesman, giving them technical instructions via visual (Head Up Display) & audio (earpiece).
Vision XR
Trial our special AI Glasses designed for tradesmen (coming soon!). The perfect accessory for any tradesman, giving them technical instructions via visual (Head Up Display) & audio (earpiece).
Got questions?
Zaptec Queries Answered
Everything you need to know about Super Engineer for Zaptec equipment.
Which Zaptec equipment does Super Engineer cover?
Super Engineer provides comprehensive coverage across both residential and commercial Zaptec charge point ranges. Under the Home / Residential EV Chargers range, it supports the Go smart home AC charger • the Go 2 next-generation charger featuring 1/3 phase switching and built-in 4G LTE communications • and the legacy Home domestic AC charging station. Across the Commercial & Multi-Occupancy EV Chargers (Pro Range), it covers the Pro commercial three-phase AC charger built for shared charging installations • alongside the ZapCharger Pro shared commercial charging unit. Technicians can look up troubleshooting information, configuration details, and technical specifications across all these units directly from original documentation. Please note that these featured units are only examples — the Super Engineer app covers many more Zaptec models.
Is Super Engineer affiliated with Zaptec?
No. Super Engineer is an entirely independent technical assistant created specifically to support field technicians, electrical contractors, and dedicated maintenance teams working on modern EV charging infrastructure. We hold no commercial affiliation, direct relationship, or endorsement from Zaptec. The platform functions by referencing a comprehensive library of published technical instruction manuals, wiring documents, and industry discussions, allowing you to pinpoint fault codes, check terminal layouts, and identify configuration requirements on site without waiting on external telephone support lines. Every brand reference, trademark, and specific product name remains the exclusive property of Zaptec, and their appearance within Super Engineer is strictly intended to help working technicians service, commission, and install field equipment efficiently.
How does Super Engineer assist with Zaptec installations and callouts?
Field technicians rely on Super Engineer across all stages of work, from first-time installations to demanding fault calls and scheduled maintenance visits on residential and commercial chargers. When mounting a domestic Zaptec Go unit, you can check installation parameters, input terminations, and bracket positions without thumbing through unwieldy paper documentation. If you are called to a domestic upgrade involving a Zaptec Go 2, the app delivers direct guidance on 1/3 phase switching and native OCPP setup to assist smooth commissioning on site. For commercial environments featuring the Zaptec Pro, technicians use the assistant to troubleshoot three-phase power supplies and resolve communication hiccups across shared bays, drawing on direct page citations from Zaptec manuals so every fault call gets resolved promptly.
Can Super Engineer troubleshoot older or legacy Zaptec hardware?
Yes, Super Engineer covers older and legacy charge point installations alongside the latest releases. If you are called out to service a long-installed Zaptec Home unit, the platform draws on legacy manuals to help you identify hardware faults, inspect internal wiring connections, or assess charging performance. When carrying out repairs or maintenance on an existing ZapCharger Pro system in a multi-occupancy car park, you can easily pull up original manufacturer guidelines to diagnose power supply faults or communication dropouts between units. Rather than getting stuck on site searching obsolete forums or outdated product sheets, technicians can query Super Engineer directly to receive relevant manual citations and dependable troubleshooting steps for older hardware.
How do EV installation teams use Super Engineer day to day?
Installation and maintenance teams use Super Engineer to share consistent technical guidance across residential and commercial charging contracts. Senior technicians can upload site records, installation guidelines and company documentation to their shared Private Brain, ensuring junior team members working on a Zaptec Go domestic job or a multi-bay Zaptec Pro commercial installation follow standard working practices. When field staff encounter unusual error alerts or commissioning hurdles on a Go 2 unit, they can query the platform via mobile app, WhatsApp, or Slack to receive manual-backed answers without having to pull a supervisor away from another job. Built-in tools like Site Lock keep site-specific equipment records organised, while automated Notes allow technicians to capture photos and spoken summaries to produce clear handover reports for project managers.
Which Zaptec equipment does Super Engineer cover?
Is Super Engineer affiliated with Zaptec?
How does Super Engineer assist with Zaptec installations and callouts?
Can Super Engineer troubleshoot older or legacy Zaptec hardware?
How do EV installation teams use Super Engineer day to day?
Feel free to mail us for any enquiries : team@superengineer.app
Practical Job Tools
Bonus Features on Site
Helpful extra capabilities built into Super Engineer to make your daily work easier.
Source equipment easily
Use Parts Scout to track down replacement mounting backplates, cable holders, or charging leads when servicing a Zaptec Pro or repairing a domestic Go unit. Get the correct part numbers and identify nearby trade suppliers without leaving the customer waiting.
Source equipment easily
Use Parts Scout to track down replacement mounting backplates, cable holders, or charging leads when servicing a Zaptec Pro or repairing a domestic Go unit. Get the correct part numbers and identify nearby trade suppliers without leaving the customer waiting.
Meme Mode
Share a lighthearted WIN or FAIL meme with your team after cracking a difficult networking issue on a Zaptec Go 2 or surviving a freezing cold multi-point commercial installation. A quick, cheeky way to celebrate finishing the job.
Meme Mode
Share a lighthearted WIN or FAIL meme with your team after cracking a difficult networking issue on a Zaptec Go 2 or surviving a freezing cold multi-point commercial installation. A quick, cheeky way to celebrate finishing the job.
Made by engineers for engineers
What Early Users Say
Read what some of the first test users are saying about Super Engineer
Love the speed it finds answers from manuals. Especially on older more obscure equipment
Brendan
Security Engineer
Love the speed it finds answers from manuals. Especially on older more obscure equipment
Brendan
Security Engineer
We especially like the fact we can upload our specific company settings - as engineers are always forgetting them!
Alessandro
Company owner
We especially like the fact we can upload our specific company settings - as engineers are always forgetting them!
Alessandro
Company owner
We've uploaded all our support docs to the Brain so engineers don't have to call me all the time
David
Tech support manager
We've uploaded all our support docs to the Brain so engineers don't have to call me all the time
David
Tech support manager
Get Home Early
Smarter Support for Zaptec EV Technicians
Smarter Support for Zaptec EV Technicians
Whether it’s handling a new piece of equipment, finding you that perfect morning snack or sourcing a missing piece of kit, Super Engineer’s AI makes your life easier & makes you smarter.
Includes our Get Home Early Guarantee ;-)
Whether it’s handling a new piece of equipment, finding you that perfect morning snack or sourcing a missing piece of kit, Super Engineer’s AI makes your life easier & makes you smarter.
Includes our Get Home Early Guarantee ;-)
